We got a great rate when my husband and I switched from AAA…read more The people that work at this location are knowledgeable and will take the time to explain and make modifications to insure you get the coverage that works best for you. Sam is the best employee here. We've always gotten great customer service from him, and he even remembered us when we've come in to make changes. I recommend this location and insurance company.

I've been shopping for quotes online always bait and switch and much higher cost. well today I…read moredid Geico online quote and you know what I got exactly what I was quoted . First time ever I was very happy the agents assisted everything was processed quickly. I canceled my AAA policy because they raised my monthly premium without notice. ( no accidents) They just told me they were charging me more because the law changed and I was getting better coverage, which was not true . later on I canceled my roadside assistance because I got roadside assistance through my partners plan. He bought it for me from same company AAA . Then I get a phone call saying that in three months they would cancel my policy if I didn't get roadside assistance, I was furious and I said enough. Thank you Geico. I'm very pleased I was very happy. I even got the extra coverage because it was affordable. Very happy that this company treats its consumers like people, does not take advantage of them .

Tina Forte was an amazing player in this team. She gave us information on other additional add-ons,…read morewhich helped in the long run and we were sold. These will save us money and will provide more coverage. She was very professional and so informative, very passionate, and has great insight and knowledge of insurance coverage; WOW! You guys rock!!!!!!

Marcy Hernandez has been our agent for close to 20 years maybe even more. She is exceptional! If we…read morehave a question about our policies and we need to leave a voicemail or a text, she promptly gets back to us within the hour. I feel like she is personally interested in us. She is very personable and easy to talk too.

I typically don't leave personalized reviews, but I have to say that Mike and Alex (office manager)…read morewere amazing! My husband was in need of insurance a few months back so, against my better judgement, he called a Freeway Insurance phone number and someone assisted him in finding a policy that fit our needs so we pay the money down to get it started up and the guy on the phone sends us on our way... fast forward a month and we're ready to make the first month's payment so we stop by the Stockdale office where Mike helps. First off, right off the bat he was very personable and had great customer service skills. After some phone calls, a lot of confusion, and almost 2 hours he let's us know that the original agent who helped us left our policy in the "quote" category (meaning for the full month we were NOT COVERED AT ALL by any insurance, leaving us and the company vulnerable had something happened in that time even though we did everything we were supposed to and paid everything we were supposed to). Mike makes a call to the office manager who has already left for the day and within 20 minutes she is in the office ready to take care of a problem that honestly isn't even their problem being that they did not get any commission as they were not the agent that wrote the business in the first place. After a some more phone calls and another hour and a half they get it all figured out to correct someone else's mistake. The entire time my husband and I never felt that we had to be frustrated with the situation or deal with any of the emotions that, naturally, you would have in this situation because we felt that these two employees fought this battle for us. I was in awe of their dedication to great customer service. What stuck out most to me is that the manager said she didn't care about not making money and spending hours getting our problem corrected because she would rather lose out on money than for us to have a bad exoerience with Freeway Insurance. THAT is someone that really cared about the company rather than just herself and I will send everyone I know to them because I respect their work ethic and commitment to their customers and the company they work for.

Agent Elda was exceptionally helpful and went above and beyond to contact me and provide me with an…read moreeven more favorable insurance quote. Highly recommend

I was very sad to find out that Trenea Smart was no longer in business with geico but I'm glad to…read moresee they got back in business so quick! I got a quote from them and truthfully I'm was shocked by the difference! And also there new office is beautiful! I'm trying to find out who redid

My car had been stolen. After it was recovered, damage had to be repaired…read more My insurance, Geico, sent it to San Joaquin Collision. They did a great job. They were very nice and thoughtful. After I received my repaired car, the drivers side door began malfunctioning. I took my car back, they found the problem, and fixed it in two hours. I highly recommend this place for your vehicle repair needs.

San Joaquin Collision repair is a very skilled company and will quickly provide service for your…read moreneeds. They also will gladly service your vehicle for any followup needs related to your repairs. I would highly recommend this business to anyone and I will continue to use them for my personal vehicle. Excellent!!!

I have insured with State Farm for 40 years, love them and my agents to death, and would recommend…read moreState Farm to anyone. The two star review is based on the OUTGOING GREETING that is mandated by the central office and forces all State Farm customers to endure an outgoing message that is approximately 2-3 minutes long, discussing every possible detail of their privacy policy before the call will be connected to the office and there is no way to circumvent this greeting. Off all the blockheaded, idiotic and tone-deaf punishments that a company could impose on it's customers, this one really takes the cake! I get it. Someone got butthurt, who knows the reason, maybe because State Farm called the client's home about a late payment for his mistress' renters policy and the wife answered, and now 70 million people have to each endure a 2-3 minute oratory on State Farm's privacy policy before they get to speak to their agent. Hey State Farm, ever hear of "Press 1 to hear our privacy policy, Press 2 if you do not care to hear our privacy policy"

THEE WORST INSURANCE COMPANY EVER CREATED…read more... I PULLED up one day to a man all on my property nearly blocking my driveway and taking pics. I said why are you doing on my property, he said I'm from state farm we are just taking photos around our customers property, I had no heads up or nothing, be said now worries won't affect anything just updating out information. Then around Aug 24 I received an email about a 5 billion dollar settled claim about crooked stuff STATE FARM HAD DONE...all the money we pay the little check I got wasn't any big deal. Mind you I've been a loyal customer for decades and I like simplicity, honesty and professionalism. Companies are great at taking your money each month, in about 30 urs I may have filed 3 claims, but it was natural disaster type shit and the whole world needed to file claims. So fast forward to last weds or Thursday Sept 23 or 24th I received a letter In the mail saying if I didn't cut trees and some limbs down I would be cancelled January 2027. My first thought was what an UNPROFESSIONAL LETTER, AND DFMUCUFU(DONT FUCK ME UP CAUSE YOU FUCKED UP) And my grandmother always said ITS A RIGHT WAY TO EVEN DO THE WRONG THINGS IN LIFE. SO BEING THE PERSON I am I cancelled them and have a new company I even explained about the trees and my loyalty and all. Anyhow I wanted to let everyone know to never let others decide your future and your money you gotta beat them to the punch STATE FARM IS THEEE WORST INSURANCE COMPANY EVER I STAYED SO LONG TO HAVE COVERAGE BUT THESE COMPANIES DONT VALUE LOYALTY AND SIMPLICITY AS ITS PEOPLE FROM DECADES NEVER FILING CLAIMS AND THEIR USING THEIR MONEY TO PAY CLAIMS I AM SURE. STATEFARM IS TRYING TO PLAY GOD AND FORESEE THINGS SELFISHLY AND SAVE MONIES, THIS IS IN FACT A DEVLISH MOVE. BUT THEIR LOSS NOT MINES BEWARE OF STATEFARM EVERYONE. I'm forced to out 1 star but really NO STAR HERE IS THE LETTER IF THEIR UNDER HANDED NESS

I was helped by the collision department. Liz was very friendly. She was helpful and explained her…read morepart in the process clearly. Joe from Enterprise worked from the collision center and gave me the best service. They both made my experience pleasant. Not to mention my car was repaired and returned to me clean and well done. My only complaint would be with the receptionist. I believe her name was Pam. She went out of her way not to acknowledge me when I entered the establishment. So much so that Liz had to come from the back to greet me. Pam also had a short tone with me and did not explain the exit process when I picked up my car. She quickly said sign here and sign there. She was not happy when I chose to read what I was asked to sign. All in all - the service was great. It's unfortunate that the first person I encountered does not understand the value of good customer service.

I was in a collision a few weeks ago. But the damaged that was caused needed a bumper replacement,…read morepaint, and minor odds and ends that follow. My vehicle was in the shop 1 week. Tip: a tiny part wasn't in but Josh Schekel who was the estimator handling my file, finalized the paperwork early which caused their system to make an automatic call notifying me to pick up my vehicle :/ and I had already returned my rental. They offered to get me a rental off their lot to fix the issue or wait. It took them 45 minutes to put all the the pieces back together. I could see they were rushing & I have the patience of a saint. Also missing small piece was ordered and in the shop days later, I wasn't called back on that Thursday when they received the part nor Friday, so I called and left a message Josh was in the office on the weekend apologized and said he would check if they had the parts and call me first thing Monday morning. He did as promised and I went in right away and the part was installed in 7 minutes :) the staff was very nice and professional. Off topic they offered us coffee from their Keurig, water bottles and cupcakes. Nice to be offered. Seating area has a tv, to watch if you wait.

Just had my vehicle fixed through BMW of Bakersfield and as far as I can, it looks perfect. Had it…read more4 days now and I do not see anywhere the damage was. The service was great and they fixed it in the projected time frame. Eissa was the one who gave me the estimate and is who I dealt with. I read in another comment that he was not the greatest but I found this to not be true. The insurance company responsible for the car that hit me kept trying to cut repair costs and repairs, Eissa fought for me. Ultimately I think he did a great job fighting to make sure this customer got the repairs I deserved. This service topped with a super nice office manager and a lifetime warrantee on the repairs done, makes this a great place to take your vehicle. Think about it folks....If you are a collision center with BMW's going in an out, how are you going to provide subpar service? You wouldn't be able to for long. People spend tons of money for their luxury cars and expect the very best in repairs and in service. I believe, at least so far, that the team at BMW Collision meets those expectations and are the best. PR and customer service are things I am hyper sensitive with and they were nothing short of excellent and professional throughout the entire process. Hopefully I NEVER need them again, but should I have an accident and a repairable vehicle, it's going to BMW Collision and I will calling Eissa first thing. Thank you guys for everything, much appreciated. Oh and one quick thing. I just looked at the one complaint about this place and the person's reviews seem to suggest total dislike for all kinds of places. When you see that ask yourself, are they just that unlucky? Or is it something else? What is the one common denominator? :D Cheers.

This place was very very dirty…read more I was super disappointed. When I walked into their office, I noticed everyone not wearing their masks. Customers and workers alike. They did not enforce mask usage and there was no hand sanitizer as well. You were also allowed to use the coffee machine. They had. They still had the packets and all the utensils out for anyone to touch or cough on. The main reason we had to drive up there was because even though they said our car was fixed, when we actually drove back from Bakersfield to Arcadia, we noticed something weird about the car. Not only was it filthy with dirty shoe marks, there were still scratch marks and the alignment for the steering wheel was off. It wasn't so big at first, but the more you drive, the worse it got. We weren't sure, so we called to ask about it. They said it wasn't an issue and that it was fixed. After driving some more, we realized that this was too dangerous and had to drive all the way to Bakersfield again. It's about a 3-4 hour drive. They gave us a different car to use, but I have no words.

Shoutout to the entire team of all areas in Neira's Collision Center for such a great job! Thank…read moreyou so much for taking care of my vehicle and I. I was hit by a car and my insurance appointed this place to me. I was wiry due to the reviews, but then again the other suggested collision body shops didn't have much reviews to go by so I put huge faith towards this decision. Which I'm proud I did. So far nothing is wrong with my vehicle if so I would update review. The lady in the front desk had great customer service and is VERY polite. I'm sorry I forgot her name, but she knows who she is. I was updated through text of what was going on with my car and so that was great. My insurance was awesome also! Everything was taking care of such as the repair besides my deductible and my rental was there. ALL IN ONE PLACE. I didn't have to drive around to get my rental. Everything was convenient and it made life easier. I dropped my car on a Monday and go it back the following Thursday. So it took a little over a week, but it's fine as long the work was an honest one. Thank you again to Neira's and my Geico insurance! Keep up the awesome work! (: OH! They also polished my car hehehe super shiny!

Took my car back after 2 months from a wreck I got into in the rear end, because I was driving to…read morework when my car started to lose traction and took it back for them to look at it all the guy said is oh me and the tech took it for a drive and it was acting fine when I was barely able to make it back home and then went to go take my car back and as soon as I drove it around same shit was happening again, "it's driving fine my ass" never going back to this shop again

I had a really great experience with this Caliber Collision location, from start to finish. Daniel…read morekept me updated every step of the way and made sure communication was clear and consistent, which I really appreciated. He was very thorough and took the time to explain everything so I felt confident and informed throughout the process. The manager, Martin, was also fantastic--very friendly and approachable. You can tell he genuinely takes pride in his work and in running a shop that cares about its customers. Overall, the team made what could have been a stressful situation feel easy and smooth. Most importantly, my car looks amazing! I would definitely recommend them to anyone needing auto body work!

Martin was amazing to work with! We brought our car to…read moreCaliber after it was rear ended with a lot of damage and they were still able to repair it quickly. During the post repair inspection, we noticed something that we asked about and Martin responded as though our 100% satisfaction was his only mission!!! Martin was quick to make everything so good that I had to run to Yelp to tell everyone how good his customer service is. We now have our car back and are proud to drive it anywhere!