A great, local insurance broker. They have 2 convenient locations...one here and one at The…read moreMarketplace, next to Von's. This location, on The Truxton Extension used to be a cool Asian/French, fusion restaurant with a dynamite happy hour. I used to sit in with the regular band on my tenor saxophone, about 40 years ago. Our family has been with Joanne, a current office manager and now, Marilu for many, many moons. Their personalized service has helped 3 generations of our family, with stress-free, quality insurance for our homes and vehicles for quite a while, and we plan to stick with them!

These people are crazy they want two months of insurance down just to start your policyread more

I've been shopping for quotes online always bait and switch and much higher cost. well today I…read moredid Geico online quote and you know what I got exactly what I was quoted . First time ever I was very happy the agents assisted everything was processed quickly. I canceled my AAA policy because they raised my monthly premium without notice. ( no accidents) They just told me they were charging me more because the law changed and I was getting better coverage, which was not true . later on I canceled my roadside assistance because I got roadside assistance through my partners plan. He bought it for me from same company AAA . Then I get a phone call saying that in three months they would cancel my policy if I didn't get roadside assistance, I was furious and I said enough. Thank you Geico. I'm very pleased I was very happy. I even got the extra coverage because it was affordable. Very happy that this company treats its consumers like people, does not take advantage of them .

I was helped by a representative named Spencer. He was very friendly and was able to help me…read morethroughout the whole process. It made a seamless experience. He didn't waste any time at all and was able to help pretty fast and gave me the best deal. Thank you Spencer.

Seriously, all I can say is that this place truly delivers high-end customer service! Roman helped…read moreme and my mom get the best rate possible. He's always available, and on the rare occasions where he can't get back to me right away, he gets back to me A LOT faster than any other insurance company I've dealt with. Other companies I've used always either take days to respond or NEVER answers my calls. This local office is definitely the way to go. Thanks, Roman!

I called minutes before they closed and Rebecca was able to help me get the best quote. She made…read morethe process so easy and explained everything perfectly. She gave exceptional customer service! Definitely recommend!

I typically don't leave personalized reviews, but I have to say that Mike and Alex (office manager)…read morewere amazing! My husband was in need of insurance a few months back so, against my better judgement, he called a Freeway Insurance phone number and someone assisted him in finding a policy that fit our needs so we pay the money down to get it started up and the guy on the phone sends us on our way... fast forward a month and we're ready to make the first month's payment so we stop by the Stockdale office where Mike helps. First off, right off the bat he was very personable and had great customer service skills. After some phone calls, a lot of confusion, and almost 2 hours he let's us know that the original agent who helped us left our policy in the "quote" category (meaning for the full month we were NOT COVERED AT ALL by any insurance, leaving us and the company vulnerable had something happened in that time even though we did everything we were supposed to and paid everything we were supposed to). Mike makes a call to the office manager who has already left for the day and within 20 minutes she is in the office ready to take care of a problem that honestly isn't even their problem being that they did not get any commission as they were not the agent that wrote the business in the first place. After a some more phone calls and another hour and a half they get it all figured out to correct someone else's mistake. The entire time my husband and I never felt that we had to be frustrated with the situation or deal with any of the emotions that, naturally, you would have in this situation because we felt that these two employees fought this battle for us. I was in awe of their dedication to great customer service. What stuck out most to me is that the manager said she didn't care about not making money and spending hours getting our problem corrected because she would rather lose out on money than for us to have a bad exoerience with Freeway Insurance. THAT is someone that really cared about the company rather than just herself and I will send everyone I know to them because I respect their work ethic and commitment to their customers and the company they work for.

Agent Elda was exceptionally helpful and went above and beyond to contact me and provide me with an…read moreeven more favorable insurance quote. Highly recommend

great fast and affordability highly recommend great customer service and efficient would highly…read morerecommend

Excellent service from My guy Steven he really helped me out with getting a good deal on a policy…read morefor my car.

I had several things to take care of--transfer of title, new tags, a no-op vehicle situation, and…read moremore--and this team handled everything like pros. The customer service was top-notch: warm, friendly, and incredibly efficient. I was expecting a long, frustrating process, but instead I was pleasantly surprised by how fast and smooth it all went. Every question I had was answered with patience, and I walked out feeling completely taken care of. Honestly, I'll never go back to a traditional DMV again if I can help it--this place was amazing.

Marissa provided amazing customer service and helped me fill out my registration in a quick and…read moreeasy manner. I will definitely be coming back and referring my loved ones!

I have the best AAA. Always friendly and willing to help with smile and genuine attitude! Thank you…read moreto all staff to include Debbie for her professionalism. Thank you

I am extremely disappointed with the way my roadside assistance request was handled today…read more My truck would not start, so I contacted AAA for roadside assistance. AAA assigned Tow Express LLC in Shafter. I was initially given an estimated wait time of approximately 30 minutes, but after waiting, the time was changed by another 90 minutes. Because of this unreasonable delay, I had to cancel the request and create a new service ticket. During this entire situation, I tried calling Tow Express LLC multiple times, but they would not answer the phone. I then contacted AAA again for assistance and spoke with Diane. My experience with Diane was extremely frustrating and unacceptable. She told me that Tow Express had been trying to contact me. I explained to her that I had received no call from them and asked why she would simply believe their statement. She responded that she "knew" they had called me. After checking my account/status, she eventually acknowledged that I had in fact been waiting for approximately an hour and a half. However, she still dismissed my concern and told me that the wait would not count because the original request had been canceled. My complaint is not simply about the wait time. My concern is the poor service, the lack of communication, the conflicting information, and especially the way Diane handled my complaint. Instead of listening to me and trying to understand what happened, she immediately took the towing company's side and essentially accused me of being wrong before checking the facts. A customer who is stranded with a truck that will not start should not have to deal with this level of frustration. At the very least, I expected AAA to check the records, communicate honestly with me, and make sure I was okay and that I had a way to get the situation resolved.took them two hours and 30 mints to do it

Shopping for car insurance and Roman made it easy! I made it difficult for him but he worked…read morethrough it and was amazingly fast. Gave me an extremely low quote so wasn't sure if he was serious, turns out he was and he's now my insurance agent. Highly recommend him to anyone!

Mr Roman is very helpful and always there to help ,if you need any info or have questions on…read morepolicy's his the one .‍

If I could give this place negative five stars, I would. Arlette Martinez was extremely…read moredisrespectful when my mother called seeking assistance. Instead of helping her, Arlette laughed and spoke about my mother to two of her coworkers in an unprofessional manner. No customer should be treated with such disrespect when asking for help. I am very disappointed by this experience and hope management and HR take this matter seriously. Employees should treat customers with courtesy, professionalism, and respect. If this issue is not addressed, I will consider sharing my experience publicly so others are aware of how my mother was treated.

Like the first comment, I read if I could give this place a -10 stars I would this is the worst…read moreplace to get I've been a year now and I was out of and because my payments are on auto pay when I went into the office yesterday to make a payment they would not accept my payment And that's all because they wanted to charge me an extra $50 for a late payment. This is the worst insurance I wouldn't recommend this insurance company to my worst it was easy getting in fast but had I known the hell I was gonna go through to keep this I wouldn't have never went to this insurance company. That's my bad because I never checked the reviews and I'm so sorry. I never checked the reviews as soon as I can get out of this insurance company, you can 100% bet I will be away from this company. They are such scammers. They charge me an extra five dollars every month when they quoted me 108 and they take out one 1334 and then because I was late with my payment because they wouldn't accept it in the local me an additional $50 they're out of their minds. They're the worst. I don't recommend them at all to anyone please don't ever get Adrianna's