After reading the online reviews, I decided to give this place a try -- and I completely regret it…read more I scheduled a Gel Polish appointment weeks in advance for 11:35 AM. When I arrived, I was told to wait. After 10 minutes, I was directed to a section to sit, but no gel color booklet was given to me. A person then came over and ask, "Do you know what color you're going with?" I replied, "No, I need to look at the booklet to decide." I continued waiting until 11:50 AM. At that point, I walked out -- 15 minutes past my scheduled appointment. I could understand a delay if I were a walk-in, but not for a booked appointment. I drove 27 minutes for this terrible experience. Their tools looked dirty, and the overall place didn't feel clean. Please don't waste your time here -- the service is awful, and the environment is far from professional and a time waster.

Fast, inexpensive nail care. Easy to schedule. This is not a spa experience. It is a get the job…read moredone type of shop.They made sure that my requests were followed. My only concerns were around cleanliness. For example, the same shaping tool used for everyone. Also, I noticed he did not soak my nails long enough to get them clean. So if you walk in, expect to provide some coaching. Took review down a star due to nick on toe that I found later. Ouch! Hate that. It will hurt a day or so.

We were in the Troy area and looking for a nail salon to stop in quick and get a pedicure. They…read moretook us right away which was nice and the staff were pretty friendly. However, the pedicures were kind of lackluster and my husband said his was kind of rough. He had the Blossom Pedicure which is their top service. I wish they massaged a little bit more for my basic pedicure, overall the service just seemed rushed. The massage chairs they had were nice and comfy at least. Don't know if we will return again but you can try them for yourselves.

This is the best nailspa that I have visited in a three state area. It is amazingly clean and a…read morepain free experience is guaranteed. Everyone is simply wonderful. Do bring cash to tip as they won't let you charge a tip.

came in on a whim for a pedicure and it could not have been more amazing! the employees were kind,…read moretook their time, and it was a very relaxing vibe. I will be back!

This is by far the best nail salon in the metro Detroit area. The people are the nicest and do a…read morethorough job. The atmosphere is also very relaxing. A+++

This is by far the best manicure and pedicure I've ever had…read more In the future I won't go anyplace else. Pauline is great and I like the privacy of being the only customer there. I cannot recommend Pauline highly enough.

Had a men's manicure and pedicure. Pauline is great. She is a true professional and has an…read moreenvironment that makes you feel comfortable. As a man getting these services, going to a traditional salon can be uncomfortable. This is a private suite where you feel comfortable. She has a television so you can watch whatever you want. I was able to watch sports and have good conversations with Pauline while she took care of my hands and feet. Highly recommend.

MY BEST SALON the only place I go, I love my people there they really are so sweet. My friends and…read moreI all go here and the vibes are amazing

MIMI My go to…read morefavorite nail tech hands down. Always recreates my inspo and adds her own twist which ends up coming out 10x better than what i showed. My nails have grown so much too. Luv her sm!!

Susan, I just read your response and I cannot believe that you stated that "damage could not be…read moredone by just doing a manicure." Did you actually LOOK at the image? The damage follows the line of her manicure EXACTLY, and she had it removed by a salon. Mine was not quite as bad but when my daughter sent that picture of hers, I felt compelled to write the review and include the picture. But honestly, that was my daughter's hands...she had no reason to lie about it...she wasn't even the person who submitted the review. I didn't even ask for a refund, I just stated the truth and you imply that I am lying about it? My review history does not show that I just lie about businesses. I provide details, and most of the time, I only write positive reviews. It is sad that you had to doubt me just to hide behind the facts.

Been coming since they opened, used to be you could be with anyone and they'd do a great job and be…read moreso friendly. I will only come here now if I can book with 1-2 specific people who do a great job.

I highly recommend Sugarcoat as I've been a loyal customer for several years. I've been to many…read moreother salons in the past and I have never had the same exceptional service, quality, and ambience that keeps me coming back. They have consistently taken any vision I had for my nails and brought it to life. They offer various services and my favorite offering right now is builder gel. Whether acrylics or builder gel, I have not experienced any lifting or unexpected breaks given the attention to sanitation and quality they demonstrate visit after visit. The nail art is amazing; no matter your vision they will execute. Best staff to spend time with and a beautiful ambience to make you feel right at home. I highly recommend!!!

Warning to Potential Clients of Sugarcoat Nail Loft…read more I am sharing my deeply disappointing experience with Sugarcoat Nail Loft, specifically with nail technician Anya and salon manager Maggie, in hopes that others can avoid the same mistreatment. After being a loyal client for nearly two years, my recent encounter was appalling. On December 26, 2024, Anya canceled my fill-in appointment due to illness, which I understood. However, her dismissive and hostile response when I tried to reschedule was unprofessional and rude. When I reached out about my nails lifting and needing urgent attention, Anya's reply was focused on her personal situation rather than my needs. After escalating the issue to the owner, I was contacted by someone named Maggie, who they claimed was the salon manager yet for the 1 1/2 years I was there never had I heard of said manager nor a manager existing at all. Conveniently enough magically, there was a manager to handle my complaint when I contacted the Abby. Maggie messaged me who not only refused to offer a solution but also told me I was no longer a "fit" for the salon. This unprofessional dismissal ended my long-standing relationship with them, and I was left without the services I had already paid for. What was worse, there is a toxic, "mean girl" atmosphere at this salon. The staff is fake to your face and talks behind your back. They make the client out to be in the wrong falsely implied that I had made unreasonable demands in the past, which is not the case. I have text messages to proof my assertion, Instead of taking responsibility for the subpar service, Anya deflected and failed to offer a constructive solution. They stick together, no matter who is in the wrong. If a client voices a legitimate concern, the staff shuts them down, and as soon as any complaint arises, they retaliate by refusing service. This entire ordeal caused significant emotional distress and financial loss, as I had to seek another salon for repairs at extra cost and inconvenience. I was never offered a chance to resolve the issue, nor was I compensated for my losses. If you're considering this salon, be cautious. The lack of professionalism, the toxic environment, and how they treat their clients is unacceptable. Based on my experience, I would not recommend Sugarcoat Nail Loft.

I get my shellac done by either Jessie or Ha. Both do a great job! My nails last 3 weeks easily!read more

I will be going to Jessie until she retires. My nails look flawless every single time. The best…read morepart.... they NEVER chip before my next appt. I also love chit chatting with her. Jessie Stan till I die!

Excellent customer service!!!! Smiley took such good care of me. I had a shade of pink in mind and…read moreshe picked two other similar colors. Genius! She told me that som

Literally the most rushed nail appointment I've ever had. There was only one other customer in the…read moreentire salon, but my technician moved so fast that I actually had to ask if they were closing soon. I wouldn't have minded the rushed service if my nails had turned out well, but they honestly look so awful. Such a waste of $65.