I made an appointment for 11 am on a Thursday. I usually wait in the waiting room, but they send me…read morean email saying to drop it off. I can't do that I work nights and generally need uninterrupted sleep. I show up, they don't put my car in queue, it just goes in the office. They tell me it will take 1 hour to 2 hours to look at the vehicle. I want to 2 and half hours and realize, they are not going to do my car. I left. They have three guys at a desk. The inability to communicate that they are too overwhelmed with work is a problem. Instead of having these three guys, hire some more mechanics. This isn't just a Sullivan's tire issue, it is a problem wherever you go these days. I long for the days of reliable mechanics that earn your service by taking care of your car in a timely and honest way.

I have been going there for year. I have gotten everything from an oil change to tires. Car stuff…read moreis expensive. They treated me with respect and didn't try to over sell me The gentleman at the desk were fantastic and easy to deal with

Quality workmanship at a reasonable price. Easy access…read moreplenty of parking. Reputation goes back many many years. If your vehicle is out of warranty, I highly recommend you go to this business for your upgrades and repairs

Always go here for years great place amazing people they know there work won't be sorry go to Henry…read moreTires I recommend every one to go here thank you everybody Rose and Chris

Great employees that work there. My oil change was quick and easy on the wallet too !…read moreThanks!

I had a tire with a slow leak. I brought it to Westport Tire and they found the problem and fixed…read moreit no time. I have to say that westport tire personnel are awesome; they are polite, efficient, and professional. Would definitely recommend.

I've never waited more than 10 minutes to be taken care of. I've been going here for years now and…read morequality and service has always been consistently great! Low price point is a bonus.

4 new tires put on and the next day the car was shaking over 60mph. Brought back to them and they…read more"fixed" them. That night, every emergency light came on. After research, figured they either triggered or broke tge ABS sensor. Called them today and they said "been doing tires for over 30 years and never broke anything, take it to a mechanic!" DO NOT GO HERE FOR TIRES!!!

What an amazing, professional, helpful and kind crew! When our son, his wife, and their 6-month old…read moregot a flat tire on their rental car while making their way to Boston for a wedding, these guys pulled out all the stops to fix the situation so that they could safely proceed -and arrive on time! They couldn't have been more courteous, more good natured and more professional. Above all, they made sure that the three of them could travel safely, for which we were all so appreciative. We can't recommend them highly enough!

I went to the Town Fair Tire in Fall River to get my tire repaired again along with alignment,…read morebalance and tire rotation. I purchased my tires at the Town Fair in Seekonk and the experience was awful. I was reluctant to have to go to them again, when I quickly realized one of my tires would not keep air. Instead I learned that the Town Fair Franchise had opened in Fall River and I decided to switch to this location being closer to my house. I'm glad I did. They repaired the bad tire and did the rest of the vehicle fairly quickly. I arrived at my appointment, they took the car and in a little over an hour, I was ready to go. When I bought the tires in Seekonk, I had paid for the alignment but the store never completed it. They told me it was because they didn't have the proper tool to align a Mini Cooper and that they would call me when they got one. Of course they never did. When I explained this to the Fall River shop after several more repairs to the one tire, the person serving me, gave me the direct number to the person that could help me possibly get a refund for that original alignment that was never done. I had explained that I have been calling about it since I paid for it but never seem to get anywhere and that I gave up trying and will never use the Seekonk store again. He said he would he happy to take care of my vehicle when I need service and rotation in the future. I have no hesitation about going back to this store and hope this tire issue is finally solved. It has been a headache since I bought it but the Fall River location is definitely trying to make it right even though, I didn't make the original purchase there.

I went for an oil change a week ago and was told that my rear main seal was leaking. Uh oh - big…read morerepair. I called George's for a second opinion and he said come on down. He saw that an oil switch was leaking. He offered to fix it and do an oil change on the spot. I was outta there in about an hour. $117 for everything beats the $800 for rear main seal So glad he is honest!

George is the best in the city. I trust no one else with my car than him and his team. Whether it…read morebe an oil change or service to the car they have the right guys for the job. Reasonable prices. He is honest and is fair. I'd recommend anyone to come here

Peter is an awesome, knowledge and helpful store manager. I've been taking my car here for years…read moreand he doesn't force anything, just gives honest advice. Even did me a solid that he could have charged me for and didn't. I'll be back!

I had too many issues to report here. These guys helped me get my vehicle back to safe driving. I…read moreappreciate there honesty and concern for me.

I recently received the gift of a "Frankenbolt" in one of my tires. I was actually on my way to…read moreRoland's to get it looked at when it went flat. After an hour of rocket science (deducing how to get the spare un-cabled and finding the tire jack), I finally got the spare on and made it there. All that after minimal bloodshed and only two or three four-letter words. Now I've been going to Roland's for years and have always had great service. I don't know much about tires but they always do their best to listen to what I need and make their best recommendation. I never walk out feeling taken advantage of and this time was no exception. I got one decent quality tire at a good price and they ended up fixing the stem on another that was leaking free of charge. The cherry on top was the very next day when I went to re-cable the spare to the undercarriage. Dreading the session after struggling to take it off the day before, I discovered that they had already quietly done it. Guys, don't change a thing; you've got my business!

Brought my car to rolands today 9-11-26 for tire replacement and balance, (my father brought the…read morecar in so i wouldn't miss work) he picks the car up and gets handed the key fob in 2 peaces and says it just fell apart , i know it was kinda loose but it wasn't broken when I brought the car in so I just called roland and he just gives me additude saying what your gona complain about a key that was taped, and I try to say a few things about it was just a taped button and the key was not broke at all ,either way im a single father just trying to make it day by day and thats my only key to my only car to get my 2 year old around and me to work I paid $280 for tires and alignment and my key was not broken and to get treated like that and told well dont come back , we'll thats obvious but how unprofessional this is and was is ridiculous and I really hope they make it right.

The new manager Joe was in a tight situation after a few guys quit before he was hired/promoted…read more So I offered to reschedule, but he said give him a few hours and the tires would be installed. They were done an hr sooner than expected! Good work. The tires , btw, were ordered off Simpletire.com and I prepaid and scheduled the installation at Firestone online. Tires were shipped there! Easy process.

Buyers Beware! I recently had purchased 4 new tires from the Fall River location. At which time…read morethe new tires were installed balanced, and the wheels were aligned. Fast forward, I bring the same vehicle to the Fall River Location to take advantage of the complimentary wheel rotation. While there I requested and paid for a synthetic oil change. I asked if I could use apply their online $15 coupon for an oil change. The Front shop person Jon Cabral informed me that he already applied a discount better than the coupon, and discounted my service by $23(e). Fast forward, The so called better discount was them not charging me for the $23(e) complimentary vehicle inspection fee. They recommended that I replace all 4 brake pads and rotors at the cost of about $1,500. The very next day I took my vehicle for a 2nd opinion at my go to garage where I am treated with honesty. They quoted me $800 for a full brake job including replacing all 4 brake pads, and all 4 rotors. When I was called in at the end of the service they asked me if I wanted them to change my oil. I informed them at that point that I had just had the oil changed the day before at Firestone in Fall River. He looked at me with surprise. He informed me that they inspect each vehicle for fluid levels during each service and determined that the oil in my vehicle was obviously old and dirty. They also topped off my other fluids as this was also needed... a service that Firestone was suppose to do according to their website. He showed me the oil and it was indeed dark brown in color and looked dirty. So apparently, I had paid $110 for an oil change with the Fall River Firestone but no such service had taken place. Fall River Firestone charged me for an Oil service that they dishonestly did not perform. I immediately drove to the Fall River Firestone branch. I informed Firestone's Jon Cabral of my experience of just having my brakes replaced by another repair garage and that they offered to change my oil because it was apparently due for a change as the oil appeared old and dirty. Jon's Cabral's immediate response was please give me your keys and we will take care of it right now. I looked at him with surprise and said no thank you. Why would you think I would trust you to do a job that I paid you for yesterday that you did not do. I requested him to just refund the $110 that they had charged me for not changing my oil. He said that he could not do that and that he was not allowed to process refunds. I told him that I was not leaving until he refunded my money. He said that he would need to speak with management. After waiting at the counter for 15 minutes he came back to the front desk to inform me that he had spoken the with manager Jose who informed him that he had observed the oil change and could not offer a refund. I asked how can you not refund me money that you charged me if you didn't actually change my oil. Jon's response was that maybe the oil appears dirty and old because there may be some old oil remaining from within the engine post oil changed. I looked at the receipt and it clearly showed that I was charged for a new oil filter so I asked Jon if they drained the oil because I was charged for a filter. I asked so if you drained the oil, and put in fresh new oil, then why would the oil be dirty. His response was can you please come back tomorrow when Jose the manager would be in. I told Jon Cabral that I would not spend another minute of my time to make a 3rd trip to his shop to speak with Manager Jose to request a refund for an oil change that I had already paid for but did not receive on day one. Buyers should be very careful doing business here. The kicker of my experience is that there is a sign above the door that leads to the working garage area that is displayed for customers to see. it is a quote by Firestone's founder Harvey Firestone which reads: "I BELIEVE FUNDAMENTAL HONESTY IS THE KEYSTONE OF BUSINESS" Buyers be aware! Make sure you get what you pay for... better yet, get a second opinion elsewhere.