The main entrance registration woman took FOREVER. Thank goodness I arrived 20 min early or I would…read morehave missed my appt. She didn't listen well and asked the same questions over and over. I understand the computer prompts you to ask the patient questions but if you can't remember simple answers from one prompt to the next then you're probably not in the right position. Her name was laurel and she was friendly enough but like I said she asked me more than three times the name of my insurance and where I worked. I understand it's busy and things get forgotten but that's a little bit crazy especially when she was holding My insurance card. I love St. John's but the front desk needs someone quicker and that listens.

I recently went to an office affiliated with St. John's Hospital. I was told that I needed a…read moretetanus shot. Tetanus shots and other vaccines are free at Walgreens and CVS pharmacy. I had no idea that they would charge me $135 for a tetanus shot. They should have told me that there would be a charge so I could have made the decision to go to a pharmacy to get a free shot. They just gave me the shot and I received a bill for the entire visit which should have been covered by Medicare. After 10 months of fighting it, I had no choice but to pay the $135. I should have been told prior to the shot that there would be a hefty fee involved.

I was an ER walk in because I experienced sever dizziness and nausea when I woke up. I felt triage…read moretook my complaint seriously. They checked my heart right away, asked me questions about my history and symptoms. They put me at ease. They also did bloodwork and a CT to rule out a stroke or other problems. Thank God it wasn't serious, but if it had been, they were right on top of it. A big THANKS to all the triage nurses & especially to Yuan Chen NP, for giving me a full explanation of everything that was being done and the conclusion. D Noble

Stop pretending to care…read more Update the facilities. Especially update the ER Staff...some of them.. especially the nurses need to improve interactions with patients. If I know what the doctor said to me please don't think I'm making it up. I know precisely what was discussed. You weren't there. You suck to the outdated orders but thought you were correct. Yet when the internist started to look it up on the PC she found the consult instructions that were discussed with me. I was at the consultation. I know exactly what was discussed. Please do not ever second guess my ability to listen. Doctors and nurses make mistakes and forget to double check what they thoughtthey heard. I will never return to this facility. Specific reason. Nurse LeatherBack.

They are amazing here, I would trust them with my life. You can't get any better care anywhere…read moreelse. The nurses are absolutely amazing, your child will get the best care here! I can't speak highly enough of them, they are amazing!

My daughter was sent to the ER . And instead of them drawing blood from her IV . They continuously…read moredrew blood from her arms! No One knew what to do for my daughter. The night nurses was very Rude. The dr left didn't say anything / his shift was over so he didn't even see this through. Reason Im upset is because my situation is very delicate. The entire visit was horrible . The dr at the er floor said he left because his shift ended. It was sad. We had to go to another hospital to get proper care. Then as we were preparing for transfer the people at this hospital didn't even tell the new drs the medications that was giving. Now look at my daughter arms!!!! They should not have stuck her that many times! They gave her a blood thinner and wasnt suppose to !!! Be Careful with these dr's

First- in every health organization you will find good and awful care givers. They certainly have…read moremore good providers than bad. However communications here are very poor between patient and doctors. Recently the clinic asked all patients to sign up with an online system that requires one to verify all information including past residences, car buys, and current debt. I wasn't willing to do that, and therefore is causing a horrible experience trying to call in for prescription refills and visits. It's a bigger cluster "F" if you need to talk to a nurse. I was called back 2 months later from a neurologist's office because they didn't have enough staff (even worse as of Mar 24). **If you are looking for job, BEWARE of 2nd floor supervisor "Valerie" in procedures- I caught her reviewing a newbie's absences in front of patients and other employees and had decided to "talk" to HR. Lincoln, Il office has a very hostile nurse and doctor problem, in which patients are being fired.

As a disabled veteran, I sought care at Springfield Clinic Urgent Care because the VA could not…read moreprovide an appointment soon enough. The check-in process was excellent--I was registered and placed in an exam room before I could even finish my paperwork. I first explained my symptoms, injuries, and what caused them to the physician assistant. A few minutes later, Dr. Campbell entered and asked me to repeat everything I had just explained. After listening to my account, I was stunned when Dr. Campbell told me she would not document how or where my injuries occurred in my medical record. I repeated her statement back to make sure I understood correctly, genuinely surprised by what I was hearing. When I asked if she considered my explanation to be hearsay, she answered, "Yes." I was taken aback. Before leaving, I asked one final question: "Do you think I'm lying to you?" She did not respond, which only added to my disbelief. For context, I had recently been arrested following a minor physical altercation, and I believe my injuries occurred while I was in the custody of Springfield law enforcement and the Sangamon County Sheriff's Office. Regardless of the circumstances, I expected my physician to accurately document the history I provided, even if it was clearly identified as my reported account. Instead, I left shocked that such a critical part of my medical history was dismissed outright rather than recorded. While the staff was prompt and courteous at first, my interaction with Dr. Campbell left me with the firm belief that Springfield Clinic Urgent Care medical professionals do not care about disabled veterans. They also banned me from ever returning because I asked to speak to someone about Dr Campbell's overt disrespect while saying I've never experienced such disrespect like that as a military veteran.

Someone needs to look into their billing procedures. I was paying a bill and hadn't last small…read morepayment to make. Got a call today from Irene in billing telling me because their last 2 or 3 bills were returned from the Post Office as undeliverable, she sent my bill to collections. I now have the post office investigating this since my address is correct. Luckily, I have Irene's statement recorded in my messages. Irene should note that mail fraud is a very real thing.

From the owner: SIU has more than 250 teaching physicians providing new treatments and technologies that have…read moretransformed the practice of medicine. Using facilities in each of the hospitals and many clinics in our community, our physicians dedicate themselves to the science of health care and educating a new generation. Our physicians care deeply about your health and the health of your friends and family in years to come.

Once again, everything is changed. It used to be a kick ass urgent care in and out and under an…read morehour sometimes 30 minutes. It was always busy, but that's how you knew the system worked now no one's there, only one doctor on duty who looks like she just got out of school and you have to stay there all day once you get there and you never used to have to do that before; urgent care means right away not staying all day. It's the middle of winter and I went down to my favourite urgent care not realizing they had completely changed over to Memorial. Had I known I probably never would've chosen them because it was like being at Memorial Hospital Triage Center. I know they say that too is an emergency, but it's not if you gotta stay there all day that's not an emergency room. I don't know why people gotta change stuff that doesn't need fixing. Now I gotta try and find a real urgent care that gets you in and out and under an hour. And if they could change just one thing have the appropriate heating or air conditioning on during said Seasons like putting me in a room where all I had was a shorts and a T-shirt on and it's the middle of winter and they had the air-conditioning on. Wth

Always quick and amazing care. Everyone is very kind and patient with you. I always go here for any…read moreof my health concerns!

Drive thru lab Good…read morestaff wait on you and talk with; it's just an experience and they seem to take the blood with minimal effort which is appreciated! I totally recommend!!

Made appointment on line and still waited 2 hours and still was never seen. So left and went to…read morehshs priority care on macarthur and got right in!! Was there for a half hour with x-rays and all. Very disappointed in your service!!

I took my 88 yr old mother to Springfield Clinic Prompt Care as an alternative. The physician…read moreassistant we were supposed to see had his panty liner on sticky side up. The kind desk staff suggested prompt care. I am so glad she did! What a wonderful experience! We saw Nurse Practitioner, K Koontz. She was delightful as was the entire staff at prompt care. I am happy the way things turned out and would highly recommend Springfield Clinic Prompt Care.

They liars; they call and leave a voicemail saying we set you up with a doctor you wanted, give you…read moreall this info to call and ask for new patient line and then give the doctor they supposedly set you up with yet they know nothing about it. Asked for new patient line but immediately they sent me to the doctor office I am supposedly set up with. The nurse or receptionist said there was a note to be sent up to see IF THE DOCTOR WOULD ACCEPT ME (why you advertise accepting NEW PATIENTS if you ain't and saying you are and then the doctor decides she or he don't wanna take you is DISCRIMINATING and should be reported). So HERE I AM NOW ON HOLD 12 minutes. SPFLD CLINIC ON WABASH BE DOING DONE SOME SHADY BUSINESS WITH THEIR PATIENTS. I did try and go see a customer representative bout it but there was no office to go to just a sign lol.