I took my 88 yr old mother to Springfield Clinic Prompt Care as an alternative. The physician…read moreassistant we were supposed to see had his panty liner on sticky side up. The kind desk staff suggested prompt care. I am so glad she did! What a wonderful experience! We saw Nurse Practitioner, K Koontz. She was delightful as was the entire staff at prompt care. I am happy the way things turned out and would highly recommend Springfield Clinic Prompt Care.

Dr. Standard's PA is horrible! Wouldn't take a minute to listen to anything, insisted on bulldozing…read moreher way through the "conversation". Even worse, she put blatantly inaccurate information in my chart, agreed it was false, but still wouldn't change it. No idea about Dr. Standard, they never let me see him even though that's who I made the appointment with; but since I never saw him, I can't really comment. He has good reviews though. But his PA is beyond bad.

I visited Urgent Care at this location about a month ago. Service was excellent. I was diagnosed…read morewith COVID but given medication that helped me recover quickly. Front desk personal was polite and professional. I arrived around 8 am and was seen within 10 minutes.

They don't mind canceling an appointment the day of an appointment, but don't be five minutes late…read moreand they will cancel your appointment. Plus, even if you show up on time, they don't mind making you sit and wait for 15 minutes before they call you back to see the doctor. As is their time is more valuable than yours. Then you have to sit and wait for the nurse to come in and take your vitals. After that, you have to wait 10 more minutes waiting for the doctor to come in and see you. He spends three minutes with you and tells you that you can go.

Once again, everything is changed. It used to be a kick ass urgent care in and out and under an…read morehour sometimes 30 minutes. It was always busy, but that's how you knew the system worked now no one's there, only one doctor on duty who looks like she just got out of school and you have to stay there all day once you get there and you never used to have to do that before; urgent care means right away not staying all day. It's the middle of winter and I went down to my favourite urgent care not realizing they had completely changed over to Memorial. Had I known I probably never would've chosen them because it was like being at Memorial Hospital Triage Center. I know they say that too is an emergency, but it's not if you gotta stay there all day that's not an emergency room. I don't know why people gotta change stuff that doesn't need fixing. Now I gotta try and find a real urgent care that gets you in and out and under an hour. And if they could change just one thing have the appropriate heating or air conditioning on during said Seasons like putting me in a room where all I had was a shorts and a T-shirt on and it's the middle of winter and they had the air-conditioning on. Wth

Always quick and amazing care. Everyone is very kind and patient with you. I always go here for any…read moreof my health concerns!

The main entrance registration woman took FOREVER. Thank goodness I arrived 20 min early or I would…read morehave missed my appt. She didn't listen well and asked the same questions over and over. I understand the computer prompts you to ask the patient questions but if you can't remember simple answers from one prompt to the next then you're probably not in the right position. Her name was laurel and she was friendly enough but like I said she asked me more than three times the name of my insurance and where I worked. I understand it's busy and things get forgotten but that's a little bit crazy especially when she was holding My insurance card. I love St. John's but the front desk needs someone quicker and that listens.

I recently went to an office affiliated with St. John's Hospital. I was told that I needed a…read moretetanus shot. Tetanus shots and other vaccines are free at Walgreens and CVS pharmacy. I had no idea that they would charge me $135 for a tetanus shot. They should have told me that there would be a charge so I could have made the decision to go to a pharmacy to get a free shot. They just gave me the shot and I received a bill for the entire visit which should have been covered by Medicare. After 10 months of fighting it, I had no choice but to pay the $135. I should have been told prior to the shot that there would be a hefty fee involved.

I was an ER walk in because I experienced sever dizziness and nausea when I woke up. I felt triage…read moretook my complaint seriously. They checked my heart right away, asked me questions about my history and symptoms. They put me at ease. They also did bloodwork and a CT to rule out a stroke or other problems. Thank God it wasn't serious, but if it had been, they were right on top of it. A big THANKS to all the triage nurses & especially to Yuan Chen NP, for giving me a full explanation of everything that was being done and the conclusion. D Noble

My mom was discharged and was not able to make medical decisions and our family and POA was not…read moreinformed. I found out 24 hours later when I tried to visit her and staff told me she was no longer there. I drove an hour to discover she was discharged and had no idea where she went, when she left, or how she was transported because she was unable to communicate that with met.