Made appointment on line and still waited 2 hours and still was never seen. So left and went to hshs priority care on macarthur and got right in!! Was there for a half hour with x-rays and all. Very disappointed in your service!! read more

Drive thru lab Good staff wait on you and talk with; it's just an experience and they seem to take the blood with minimal effort which is appreciated! I totally recommend!! read more

I like memorial. This specific location usually has kind and caring staff members. I haven't had many issues other than the occasional long wait time but that is to be expected sometimes. Drive thru lab testing is convenient and helpful. The back and forth between the triage room and the waiting room can be a little annoying but definitely better than sitting in an ER waiting room. Communicate with the staff as best as you can so they can try to help you. read more

Snotty staff. Misinformed. I had a workman's comp claim. I fell and hit my head; my employer wanted a UA, front desk asked why would your employer call it in? Acted as if I was stupid. Arrogant. I love my doctor but the office staff is much to be desired. She said MOHA does that. I happen to know that my doctor also does that and always have. The attitude is how the patient sees the whole place and we are not being difficult expecting respectful treatment. I wasn't difficult; they were. Where's the respect? I gave 2 stars because I love my doctor but the staff didn't earn it. read more

My wife took my son to their drive through lab here today. My twin sons were swabbed for strep since our 5yo has strep. After the swab, one of my 3yo sons threw up snot and started to choke on it in the parking lot in clear view of the drive through RN's/LPN's/Lab Techs. He was not breathing and my wife had to do back blows in the parking lot OUTSIDE OF THE VAN. None of the employees even cared that my son was choking on his own vomit. My wife could not yell for help as she had no voice from the same virus the twins have. Thank God my wife is an RN, otherwise my son would have really been in a bad way as the employees did nothing. read more

Koke Mill: Hours on the website were stated as 8:00 am--8:00 pm. Stated in another place that they stopped checking in patients at 7:30 pm. I arrived around 7 pm. I was told that they were not checking in more patients for the evening. I was further told by an RN that since my issue was orthopedic in nature, they would not be able to help me. However, it clearly states on the website that orthopedic issues are something that Urgent Care addresses. I was sent home in pain and in tears, hoping that I could get through the night with this much pain. I was turned away at 7:30 pm, even though there were no patients in the waiting room, and I was crying bc of the pain. Surely we can offer better medical care in Springfield. read more

Hospital should be ashamed for not hiring doctors only nurse practitioners? Misdiagnosed twice by incompetent staff and costing me lots of money on visits and prescriptions that I did not need. I just do understand please do not waste your time call your primary please. read more

Staff was amazing and kind, but the APN Anna Maria Lentini was absolutely worthless. I went to this establishment on 4th of July and it was the only express care open in Springfield. Really impressed at how quickly staff got patients in. My throat was on fire, it is swelled with mucus and pressure in ears and neck. Since my strep test came back negative she refused to give me antibiotics because I had only had the symptoms for a few days. She told me to wait (aka suffer) for additional days before I go to dr and try to get antibiotics. I know the difference between a common cold and a upper respiratory infection. Left there furious, waste of my insurance money and my time! Went to memorial hospital emergency room after leaving memorial express and was given antibiotics! Completely ridiculous and unprofessional on her part. Thanks for ruining my day and also trying to make me suffer longer, Anna. Never going back to this express care again and if I do I refuse to ever be seen by her, worst "dr" ever. If you or your child is sick, you'd be better off going to an ER than going there and wasting your time. read more