I took my 88 yr old mother to Springfield Clinic Prompt Care as an alternative. The physician…read moreassistant we were supposed to see had his panty liner on sticky side up. The kind desk staff suggested prompt care. I am so glad she did! What a wonderful experience! We saw Nurse Practitioner, K Koontz. She was delightful as was the entire staff at prompt care. I am happy the way things turned out and would highly recommend Springfield Clinic Prompt Care.

Dr. Standard's PA is horrible! Wouldn't take a minute to listen to anything, insisted on bulldozing…read moreher way through the "conversation". Even worse, she put blatantly inaccurate information in my chart, agreed it was false, but still wouldn't change it. No idea about Dr. Standard, they never let me see him even though that's who I made the appointment with; but since I never saw him, I can't really comment. He has good reviews though. But his PA is beyond bad.

Drive thru lab Good…read morestaff wait on you and talk with; it's just an experience and they seem to take the blood with minimal effort which is appreciated! I totally recommend!!

Made appointment on line and still waited 2 hours and still was never seen. So left and went to…read morehshs priority care on macarthur and got right in!! Was there for a half hour with x-rays and all. Very disappointed in your service!!

First- in every health organization you will find good and awful care givers. They certainly have…read moremore good providers than bad. However communications here are very poor between patient and doctors. Recently the clinic asked all patients to sign up with an online system that requires one to verify all information including past residences, car buys, and current debt. I wasn't willing to do that, and therefore is causing a horrible experience trying to call in for prescription refills and visits. It's a bigger cluster "F" if you need to talk to a nurse. I was called back 2 months later from a neurologist's office because they didn't have enough staff (even worse as of Mar 24). **If you are looking for job, BEWARE of 2nd floor supervisor "Valerie" in procedures- I caught her reviewing a newbie's absences in front of patients and other employees and had decided to "talk" to HR. Lincoln, Il office has a very hostile nurse and doctor problem, in which patients are being fired.

As a disabled veteran, I sought care at Springfield Clinic Urgent Care because the VA could not…read moreprovide an appointment soon enough. The check-in process was excellent--I was registered and placed in an exam room before I could even finish my paperwork. I first explained my symptoms, injuries, and what caused them to the physician assistant. A few minutes later, Dr. Campbell entered and asked me to repeat everything I had just explained. After listening to my account, I was stunned when Dr. Campbell told me she would not document how or where my injuries occurred in my medical record. I repeated her statement back to make sure I understood correctly, genuinely surprised by what I was hearing. When I asked if she considered my explanation to be hearsay, she answered, "Yes." I was taken aback. Before leaving, I asked one final question: "Do you think I'm lying to you?" She did not respond, which only added to my disbelief. For context, I had recently been arrested following a minor physical altercation, and I believe my injuries occurred while I was in the custody of Springfield law enforcement and the Sangamon County Sheriff's Office. Regardless of the circumstances, I expected my physician to accurately document the history I provided, even if it was clearly identified as my reported account. Instead, I left shocked that such a critical part of my medical history was dismissed outright rather than recorded. While the staff was prompt and courteous at first, my interaction with Dr. Campbell left me with the firm belief that Springfield Clinic Urgent Care medical professionals do not care about disabled veterans. They also banned me from ever returning because I asked to speak to someone about Dr Campbell's overt disrespect while saying I've never experienced such disrespect like that as a military veteran.

I visited Urgent Care at this location about a month ago. Service was excellent. I was diagnosed…read morewith COVID but given medication that helped me recover quickly. Front desk personal was polite and professional. I arrived around 8 am and was seen within 10 minutes.

They don't mind canceling an appointment the day of an appointment, but don't be five minutes late…read moreand they will cancel your appointment. Plus, even if you show up on time, they don't mind making you sit and wait for 15 minutes before they call you back to see the doctor. As is their time is more valuable than yours. Then you have to sit and wait for the nurse to come in and take your vitals. After that, you have to wait 10 more minutes waiting for the doctor to come in and see you. He spends three minutes with you and tells you that you can go.

The main entrance registration woman took FOREVER. Thank goodness I arrived 20 min early or I would…read morehave missed my appt. She didn't listen well and asked the same questions over and over. I understand the computer prompts you to ask the patient questions but if you can't remember simple answers from one prompt to the next then you're probably not in the right position. Her name was laurel and she was friendly enough but like I said she asked me more than three times the name of my insurance and where I worked. I understand it's busy and things get forgotten but that's a little bit crazy especially when she was holding My insurance card. I love St. John's but the front desk needs someone quicker and that listens.

I recently went to an office affiliated with St. John's Hospital. I was told that I needed a…read moretetanus shot. Tetanus shots and other vaccines are free at Walgreens and CVS pharmacy. I had no idea that they would charge me $135 for a tetanus shot. They should have told me that there would be a charge so I could have made the decision to go to a pharmacy to get a free shot. They just gave me the shot and I received a bill for the entire visit which should have been covered by Medicare. After 10 months of fighting it, I had no choice but to pay the $135. I should have been told prior to the shot that there would be a hefty fee involved.

I was an ER walk in because I experienced sever dizziness and nausea when I woke up. I felt triage…read moretook my complaint seriously. They checked my heart right away, asked me questions about my history and symptoms. They put me at ease. They also did bloodwork and a CT to rule out a stroke or other problems. Thank God it wasn't serious, but if it had been, they were right on top of it. A big THANKS to all the triage nurses & especially to Yuan Chen NP, for giving me a full explanation of everything that was being done and the conclusion. D Noble

My mom was discharged and was not able to make medical decisions and our family and POA was not…read moreinformed. I found out 24 hours later when I tried to visit her and staff told me she was no longer there. I drove an hour to discover she was discharged and had no idea where she went, when she left, or how she was transported because she was unable to communicate that with met.