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Bay State Exteriors

2.0 (50 reviews)
Closed 5:00 am - 11:00 pm

Services - Bay State Exteriors

Gutter addition

Gutter cleaning

Gutter installation

9 More Services

Gutter repair

Gutter replacement

Roof inspection

New roof installation

Roof repair

Roof replacement

Siding installation

Siding repair

Siding replacement

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Recommended Reviews - Bay State Exteriors

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My wife and I had to check on the siding every day. We went out and saw a side that was not straight so we asked for it to be removed and reinstalled which the workers did. The back was done horrible and again asked the siding to be removed and reinstalled correctly. That was 4 years ago. Then Sal charged us $1000 more than the contract because we asked not to install 2 bathroom windows. He said if we didn't pay he would put a lien on the house. Recently we wanted to have the storm windows in the front replaced BUT the screws for the storm windows are covered by the vynal siding. I called Sal twice last week asking for a reply, as of yet there has been not reply back to me. I downloaded pictures of 3 windows but there are 6 windows in total. The work was done 4 years ago but didn't notice their error until now.

Broken shingles and broken asbestos tiles.

They came and quoted us $35,000 for an asbestos shingle and residing job. I asked multiple times about their qualifications to do it, and they said that they had done it before and would work with a company to have it done according to code. They took our deposit and then waited months. They clearly didn't purchase the materials at the time, because they then started trying to renegotiate as time came closer. They told us that they would start the last week of July 2022 and said we needed to be out of the house. We planned a vacation for a week. As we are coming back, they call to tell us that they didn't do anything and would be there the next week. So we scrambled to find a place to stay for another week. This pattern repeated for a month. Finally, they say that they are ready to start. They finally came, so again, we left town. Before they would start they wanted the second of three payments. We are driving back and I get a call from Environmental Protection because they have been informed that they have been called because the team that was taking off the asbestos was not doing it correctly. Come to find out, NO they did not bring in an asbestos removal company, nor did they file any of the permits. Enviormental protection shut down the site after testing, because they had contaminated the surrounding area with asbestos. We have two small children who would have been playing in that if it hadn't been caught. At first, they took full responsibility, then the state said they were going after them and BSE decided that they shouldn't have to pay for the cleanup of their mess. So they just stopped responding to everyone, including the DEP. I had to sign a contract with the environmental clean-up company that I would pay if BSE didn't. At this point, we have been out of our house for 3 months. BSE left us with the bill and the environmental clean-up company is still hounding us to finish paying them. We were paying for a lot of hotels because our larger family only had so much availability and the DEP still had our house as a hazard zone. At this point, we had paid BSE $23k, had promised to pay $12k for the cleanup, spent atleast $10k in out-of-house accomidation, and we still couldn't move home, let alone have siding . BSE left our house in a state that was not weather-resistant. We were lucky because there were old, broken, wooden shingles underneath so it was not completely at the mercy of the elements. But as you can see in some of the photos they uncovered holes into the house and left it that way with no cover. Now we had to find a new contractor and start the process all over again. As almost 10 months had gone by, and this was during the height of the supply-chain issues, the price for the same siding had shot way up. Now we had to take out a $29k loan to actually get siding on the house. We are currently in legal proceedings against them, but they ACTUALLY are based in NH our attorney thinks we will only get $10K back from the construction fraud fund. All of which we will have to use to pay off the clean-up company. Also when our attorney was trying to serve papers, he found out that their listed residence is fraudulent. They put the address of someone else in their town so that legal papers can't be served. Thankfully, the person has gotten sick of all of the legal papers being delivered to their house, they now call all attorneys and give them the correct address. I honestly don't know how much more despicable these people could be. In the end, I am glad that they didn't put the siding on, because the folks that we did have do it did a great job, which from the other reviews, BSE doesn't do. I wish we had just gone with Rhinoside from the beginning. David, the owner, was amazing. At one point, he even had some of his folks pull down and replace a WHOLE wall of siding because he wasn't satisfied, and he did it on Rhinoside's own dime. I wouldn't have known there was a problem for years most likely. Dave from Rhinoside even offered to install a new sliding glass door that BSE broke. He and two guys worked for hours to install it correctly and only charged $100 for labor. He even had me buy the door directly from the supplier to save money. Rhinoside is the hero here.

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3 months ago

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7 years ago

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3 years ago

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Bay S.

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3 years ago

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4 years ago

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4 years ago

I have contacted Sal (Joel) nothing resolved funny you should put this in your respond

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Bay S.

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3 years ago

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7 years ago

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5 years ago

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3 years ago

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4 years ago

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6 years ago

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8 years ago

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2 years ago

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5 years ago

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6 years ago

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9 years ago

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7 years ago

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8 years ago

They did end up returning my deposit. One day after the 30 day 93A demand letter I sent them expired.

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7 years ago

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Review Highlights - Bay State Exteriors

Frank came out quickly for a very competitive estimate, was flexible with the days I wanted to start the job and sent his crew out on the day they promised.

Mentioned in 6 reviews

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Bay State Exteriors - roofing - Updated May 2026

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