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    Bay State Bath

    3.5 (17 reviews)
    Closed 9:00 am - 4:00 pm
    Updated 2 months ago

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    When we wanted to finally fix our bathroom we called bay state bath. At first their quote was a bit more than we were hoping to spend. We talked to the owner and she was able to meet us with a price that we could afford. We are very happy with our new bathroom and how quickly the process was. The workers were very nice and cleaned up everything when they were done. I would recommend them to anyone who needs to have their bathroom replaced.

    Poor caulking at shower wall allowed water to seep in and swell the seam to keep enlarging

    Owner is rude, condescending, threatening. Makes promises to redo a lot of mistakes, (some poor quality work and wrong items installed) & refund for items and services I did not get. Then ignores many promises, will not refund for services not given, and at the end tried to add $8000 to the bill claiming at one point I had to meet them part way because they were not making a profit on this job. I am only holding back payment of $1400 of this very very expensive job. I was told it was expensive because I lived in a historic building and the plumbing was going to be a very expensive. Then later tried to make me pay again for that difficulty! This project has gone on for more than a year. I didn't hear back from anyone in 4 months. Now threatens to put a lien on condo (because I am holding back $1400). Harassed via text on a Saturday. Still unresolved: Electrical issues, damaged washer, shower scratches, doors don't shut., water damage, No ventilation, threw away custom heat cover, reimbursements still needed for item returns/not received.

    That is incorrect. The cost of the repair was 2000.00. 1500 from the disputed charge was used to pay that. There was no 3500 credit. It does not surprise me that you think I received 3500 as a credit. Bookkeeping was also difficult to deal with. The best part was recently receiving an email asking me to write a five star review on yelp for baystateluxurybath. I don't think I laughed that hard in a long time. My rating remains .

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    1 month ago

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    9 months ago

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    5 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    Jennifer B.

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    6 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    Review Highlights - Bay State Bath

    Peg and I hired Bay State Luxury Bath, BSLB, after getting four quotes from very qualified contractors.

    Mentioned in 4 reviews

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