We highly recommend Bay State Bath. We love everything about our new bathroom {total gut). After they finished and the paint dried there were a few areas that needed attention. True to their word, they sent someone to fix it even though they had already been paid. They stand by their work. read more

We were looking to renovate just the shower section of a custom bathroom that was done 16 years ago. We went to the Bay State Bath showroom, as like so many others, we saw all the commercials, so we wanted to check them out. We actually met Jennifer Bylo while there, and we arranged for a home visit by Mike Doucie. Mike was excellent and professional, and friendly in his approach with us, and listened to our thoughts and provided many suggestions. He drafted a proposal and a layout for us. We then went back up to the showroom to really examine the products. We were sold. The team that arrived were super friendly, efficient, professional and easy to have in the house. We couldn't be more pleased with the finished product, and are so happy with the way the new shower features blend in with the existing flooring and cabinetry. Five stars to the entire team, from start to finish! read more

Bay State Bath - The newly renovated shower in the existing bathroom. - Kitchen & Bath Near Me - Pembroke, Massachusetts

I started my search for "one day bath replacements" and before you know it, my inbox and social media was FLOODED with all types of offers. It didn't take me long to settle on Bay State Bath. A small company local to me, in business for 20 + years with lots of good ratings. My new shower was installed in the promised 1 day, AHEAD of schedule, by a team who took great care with the work they did. They covered all the carpeting and flooring to and from the upstairs bathroom and took great care for the surrounding area inside the house. When they left around 6 PM, I had a beautiful new walk-in shower, without a single trace that a demolition and reconstruction crew had been at work all day! They also followed up the very next day to ensure I was satisfied with the outcome. And all at a very reasonable price. My only regret is that I did not do this 10 years ago! Outstanding work! read more

I had a new shower installed by Bay State Bath and it turned out beautifully. There were some issues with parts, so it wasn't a 24 hour final installation. But Bay State Bath was very responsive and diligent about correcting them asap, and I was able to use my new shower from day 1. The staff is great to work with and both the price and lifetime guarantee were better than other companies I contacted. I'm very happy I chose them to do the renovation. Polly U. read more

In Oct. 2022 my wife and I had Bay State Bath install a new tub/shower in our master bath and a walk-in shower in a guest bath. Both turned out are fantastic and just what we wanted. Everyone was professional and very pleasant to work with, and the price came in exactly as promised. Recently (Jan. 2024), the tub developed a leak where the sliding glass door meets the tub. I contacted BSB (actually, I emailed Ms Bylo directly) on a Saturday morning and described our problem. She responded in 30 minutes and within the hour we had a service call scheduled for the following Thursday. I cannot overstate how impressed we are with this entire transaction. At a time when customer service seems to be a vanishing concept, our experience with Bay State Bath has been a genuine pleasure. I've read some of the negative reviews posted here and I don't question their sincerity, but we're very happy to provide a different, extremely positive, perspective. They have our unqualified endorsement! read more

When we wanted to finally fix our bathroom we called bay state bath. At first their quote was a bit more than we were hoping to spend. We talked to the owner and she was able to meet us with a price that we could afford. We are very happy with our new bathroom and how quickly the process was. The workers were very nice and cleaned up everything when they were done. I would recommend them to anyone who needs to have their bathroom replaced. read more

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Don't bother. The people were so arrogant when trying to set up an appointment we felt their attitude and service going would only get worse. Life is too short for this kind of treatment. read more

my mother is 73signed a contract on 8/24/22 with an estimate start date of 10/19/22 estimate finish 10/21/22 no one called her at all on 11/11/22 she gets her first call the girl told her your supplies came in in Oct we will be out Monday my mother told them no she was having back surgery then the girl said she would come next day my mother told them that's not feasible. we were fine with the Oct date but now its winter my mother has a hard time walking and can't have people in and out. She was promised on the paperwork waterproof plank flooring with new sub flooring. On 11/11 J. Bylo told my mother a mastic and click flooring not what she wanted. I didn't realize that the interest free finance started the day she signed the contract the company has already gotten over $5,000.00 and now I don't think my mother will be able to use and we would like to cancel she was told no can do. I wrote to J Bylo, and she never answered me back I thought maybe in the Spring/early summer would be good now I don't think my mother can use it, not bad enough she ghosted my mother she has not answered my e-mail which I put my cell number on it this point I don't think I can trust them to do a good job I think they are not reliable and not very understanding. Please look elsewhere they didn't tell my mother the free intrest started the day you sign D.D read more

Owner is rude, condescending, threatening. Makes promises to redo a lot of mistakes, (some poor quality work and wrong items installed) & refund for items and services I did not get. Then ignores many promises, will not refund for services not given, and at the end tried to add $8000 to the bill claiming at one point I had to meet them part way because they were not making a profit on this job. I am only holding back payment of $1400 of this very very expensive job. I was told it was expensive because I lived in a historic building and the plumbing was going to be a very expensive. Then later tried to make me pay again for that difficulty! This project has gone on for more than a year. I didn't hear back from anyone in 4 months. Now threatens to put a lien on condo (because I am holding back $1400). Harassed via text on a Saturday. Still unresolved: Electrical issues, damaged washer, shower scratches, doors don't shut., water damage, No ventilation, threw away custom heat cover, reimbursements still needed for item returns/not received. read more

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I had a tub removed & walk in shower installed. Installer was very professional & worked hard for 9 hours to install in one day. The walls were beautiful and I was very satisfied - until I took the first shower. The base material was so slippery I could barely stand up. After several cancellations they came to coat the base with a non-slip surface. It helped some but I hate the feel of it on my feet. I went out and bought a bath mat to stand on. If you use them ask the salesperson to show you a sample of the base material before you sign. Cheryl P read more

They state your bathroom will be complete in 24-48 hours. Well that's not true. We were without a toilet for 6 weeks. I picked a floor out but they ordered the wrong one so to speed up the process had them install the floor. The shower doors are continuously looking dirty even though we use the spray they gave us and wiped down daily. We had 2 other bathrooms done by another company and the shower doors always look clean with little or no effort. The toilet they installed is now wobbly and we have half a towel bar. This process started last spring so 9 months later we have an incomplete bathroom. High employee turnover and never the same plumbers or installers retuning to complete the job. It's like they find someone on the internet and send them to your house. read more

That is incorrect. The cost of the repair was 2000.00. 1500 from the disputed charge was used to pay that. There was no 3500 credit. It does not surprise me that you think I received 3500 as a credit. Bookkeeping was also difficult to deal with. The best part was recently receiving an email asking me to write a five star review on yelp for baystateluxurybath. I don't think I laughed that hard in a long time. My rating remains . read more

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Met with Ed today to discuss some options to update my bathroom and i am very pleased to say the least! I am very impressed with the amount of options that Bay State Luxury Bath has to offer. Very competitive pricing and while they deliver the fastest renovation i have ever experienced, the project did not lack quality and there was zero mess left behind. I highly recommend hiring Bay State Luxury Bath for any of your remodeling needs. read more

Peg and I hired Bay State Luxury Bath, BSLB, after getting four quotes from very qualified contractors. We gave them one of their toughest bathroom remodel jobs: a total gut job in an 1854 fire damaged structure in Cambridge. So they needed to call on all the trades and all their talents to make this work. There were two main things critical to us hiring anyone. First we needed to feel confident they could handle the job in a timely manner. Second we needed to be confident they would stick to their quoted price. BSLB did both. We are very, very happy. They supplied all products except the medicine cabinet. This suited us fine and their product has exceeded our hopes for quality. Everyone they sent to our home has been very professional and gave us excellent quality work. Communication with Jennifer Bylo and other key persons was great. What more could we ask for? Well, as is with any job, we would have liked it done quicker. We are happy to recommend Bay State Luxury Bath to you. Ed & Peg read more

Bay State Bath - Kitchen & Bath Near Me - Pembroke, Massachusetts

Do not fall for the commercials you see about Bay State Bath. I can put up with cancellations an other reasons for not being on the job. What was important to us was a good quality job. We did not experience this. From the wrong, expensive,tub door being installed ,mistakes being made and pointed out that were never corrected, and to having to hire my own plumber to fix a leaking tub nozzle. A major problem I'm experiencing is the large amount of white chalking that was used to hide mistakes in the tub and the new tub walls that is now yellowing in color and very noticeable. Looks terrible! Not what you expect for the price of a new bathroom. I was given some money back for the door but still have a huge shower door on a tub. I would not recommend this company. read more

We love the look of our new bath. As promised, the installation was completed in one day. Every employee we interacted with was cordial, professional, and friendly. We'll be calling Bay State Luxury Bath to renovate a second bathroom very soon. read more

Bay State Luxury Bath exceeded expectations. We love our new bathroom! Vinny and Cam were professional and did an excellent job! We couldn't be happier! read more