As far as I know, Dr. Van Tosh is no longer there. I saw Dr. Barrows last week. She was phenomenal,…read moreas was the staff. It is now owned by Bay State which has approximately five locations and was started by Dr. Timothy Lynch years ago. I had zero wait time, and was in and out of there very quickly. The office was modern and comfortable and I was able to get my glasses ordered prior to leaving would definitely recommend Dr. Barrows! She is a great eye doctor!

Dr. Vantosh is great at what she is doing but the admin work there is unprofessional (as far as…read moreproper billing and explanation of services). Once I made an eye exam and didn't specify nor was I asked if I wanted to do the additional exam for contacts. It was done and I wasn't aware of this being an additional cost, however, I didn't need the extra assessment; it was simply implied I wanted it. I paid for that and let it go. Then this past year, again, another terrible experience. I asked if they would price match the online pricing from another company, and I was told yes. I was never informed that they were price matching me after my insurance allowance (which would've made my decision different). I asked for it to be SELF PAY, I paid in full, then this year I called again and she said you're not eligible through your insurance yet. I was going to submit a claim for reimbursement of my eligible part for last year, but because they were sneaky and unprofessional about it I won't get my reimbursement. I am all about supporting local businesses but when one does things without your explicit consent, it is very unpleasant. Melinda also gave a response over the phone "Well, if you didn't use it you were going to lose it ANYWAY" -Melinda. First of all, you don't talk to a customer that way, neither should you be making a decision on their behalf. I work in healthcare and know very well how it works, I don't need someone processing claims when I explicitly explained the condition on me making a purchase through them and not online. I will also be filing a BBB complaint. Never again am I going back there.

Dr Donovan is great been going to him for 10 years. His front desk staff is rude don't catch them…read moreon a bad day

Dr Donovan is amazing. He is kind, friendly, professional and brilliant in his area! He diagnosed…read morea retinal problem in me that ophthalmologists had missed. I would never go to another optometrist!

Be sure and check your bill carefully when you receive it! I was billed in error for a procedure I…read moredid not receive. They also charged me extra for seeing a medical doctor, which I did not request, for a routine yearly vision exam. The billing person apologized and canceled the two errors in billing.

I do not recommend Dr. mcham. you may be a good ophthalmologist, but her social skills are more…read morethan lacking. she should not be interacting with the public and certainly not elderly patients. she lacks patience and does not listen.

This is the best Pearle Vision I have ever been to. The team is so organized and caring. Dr Lee…read moreis great. He fit me for contact lenses and got me the perfect prescription. Yesterday I had painful eyes. Dr Lee diagnosed it and treated it! Quick and easy. I highly recommend them.

This is an absolutely great place ! The doctor was so nice, gave me time to talk to him, and was…read morevery professional. They located my insurance coverage quickly and let me know what my out of pocket costs would be. The staff was terrific, very friendly and welcoming. I was working with a new employee when ordering my contacts and she was wonderful. She had what is becoming a lost art, the ability to provide personal, warm customer service. I would highly recommend this office !

Today, I received my Grampy's glasses with my own prescription lenses put into his frames. I am…read morebeyond ecstatic, and my heart is so full of love and joy! I'd like to give a special shoutout and a HUGE "thank you!" to Laura and Dee at Lensecrafters in Kingston for making this magic happen-- we all had goosebumps when I put them on, and as Dee said, "He's here with us!" They also tenderly wrapped/packaged his lenses up so I may keep them (hoping to make them into seaglass jewelry)! It was a beautiful moment. P.s. Dr. Vo is awesome, and provides excellent exam services!

Laura was terrific - very helpful, knowledgeable and provided great customer service !!!read more