Had issues with a gifted truck to my son, who licensed and held title in state of Oregon. He…read morereturned to Washington and had issues obtaining license as Vancouver DOL said I was still the registered owner. Madison and other afternoon employee were able to resolve the issue, provided fantastic customer service, and took the time to properly handle the issuance of WA Plates which we walked out the door with. Fantastic employees, customer service, and knowledge of licensing issues.

Fast and friendly. They know what you need and how to help you. I recommend seeing them.read more

So kind, super helpful, and we got everything we needed done. The woman who helped us took extra…read moretime to verify our car type, which was incorrect on the documents from the car seller.

They don't know what they are doing. I bought a used car out of state from a dealer. I brought a…read moreton of paperwork to transfer the title and get it registered. They refused my application to title my car .They wanted me to get an affidavit with the odometer reading when the first owner sold the car to the dealer. Why? The dealer could have driven the car on test drives and put more miles on it. The staff at Hazel Dell Auto License needs to get more training. I went to the Clark County Auto Licensing Office Vancouver right after and had my plates in 30 minutes.

Super helpful and knowledgeable staff- thank you! In and out…read moreand was painless! Much appreciated

The lady that sits on the right with the light brown/blondish hair is just downright rude and…read moreunfriendly. I've been in three times and and had the misfortune of dealing with her rather than the other gal all three. She's just very crusty and really should find a job that doesn't require working with the public (sorry).

Very professional and quick to answer my emails. I am a dealer requesting title & licensing…read morevalues. They always work with me and my custsomers.

I seldom go into Auto Licensing except to renew my tabs. And I've been going to this particular…read morelocation since they opened. Always greeted with a smile and very friendly attitude. Today's experience was exceptional. Because I walk with a cane and have trouble with my spine putting tabs on my car can be a pain. However, the gentleman kindly came out without my asking and put the tabs on my car after taking the old tabs off. Such kindness is something we just don't find anymore.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

Absolutely the worst Customer Service ever! these two ladies this morning were like grumpy bears…read morethat were sitting behind their computers when I got there and no customers at that. I immediately walked up and said good morning to both of them and I did not even get an acknowledgment of my greeting which I thought was very odd. One lady then said "can I help you"? she asked two questions I answered both of them and handed her the money that i owed. She handed me my registration and my new tab. I then stood up to leave, I turned around and even said that they were very unwelcoming and when a customer greets you the least you can do is reply back versus flat out ignore, and told them both they really should at-least greet customers when they arrive and if they can't do that at-least reply if the customer greets them, the one lady literally looked up at me shrugged her shoulder, opened her eyes big and said "sorry" in a very "unsorry tone"the other lady looked over at her and again silence from both. I told them I would never be back as their fortunately are other locations that I can take my business too and will definitely be writing a review, and oh, no response from either of them. So as I was leaving the guy at the front of the store (this licensing place is in the back of an ace hardware store) wished me a nice day. Here I am in his store not giving them any business and he wishes me a good day but the folks I did give my business too couldn't even respond to my warm greeting I gave upon my arrival. Coincidentally as I was walking to my car a lady that parked next to me was walking into the store next door that I met a few years ago and we chatted for a few minutes and I told her the story and she said that she herself had an unpleasant experience there before and takes her business to Hazel Dell. She then said her daughter in law won't go there either.

Came here to finally transfer my license to the state of Washington from Maryland…read more Sad day. The older gentleman right up front was so nice to everyone that walked in and was very efficient at pointing them in the right direction. I had about a 10 minute wait for my number to be called, so I had no choice but to listen to him since I was sitting right by his desk. Not once did he ever falter even a little bit when giving answers to questions he was asked. When my number was finally called, a younger gentleman handled the transfer of my license. He was extremely nice and appropriately chatty during pauses between taking and entering my information into the system. My past experience with licensing is that it is usually a process that takes a few hours of dealing with people that hate their jobs. This maybe took about 45 minutes max and the staff here that I encountered was very pleasant. I thought it was a little weird that you handle all of the paperwork/payment at one station, then go to another station to have your photo taken, and then get a temporary (paper) driver's license, only to wait for your official driver's license to be mailed within the next 30 days. I have always gotten the official one the same day, but I suppose this is how they can get people in and out of there in a reasonable amount of time. So I'll take it.

LOCAL and well run office... WIN WIN. Professional and Friendly, 11 years ago, moved from CA. A…read moreWHOLE DIFFERENT EXPERIENCE. Thanks to the staf!

The ladies running the day to day customer services at the counter in Castle Rock are out of this…read moreworld. Comparing them to the average state licensing agencies of this or any other state makes them out of this world, regardless of the fact that a couple of the people working at the Longview state branch are pretty nice and almost as efficient.. long lines are not entirely the fault of the Longview people. But, no or very short line every time I've been in the Castle Rock office is certainly to be laid at the feet of Tammy and others at the Castle Rock Auto Licensing office. Nicest ladies ever. Anyone reporting problems at this Castle Rock facility brought the problems in with them. And stating that Tammy was actually yelling is laughable. That's a hard sell in my opinion.

Easy to make appointments online, minimal wait when you arrive, cheerful and knowledgeable…read moreemployees, we couldn't be happier with this location! We have had to come here 4 times this past month for a variety of reasons and we never had a bad experience. Even the building and parking lot are clean and beautifully maintained. Best government facility we have ever been too.

This DMV was very nice. Clean inside. Hardly any people. The staff was helpful and professional.read more

This might not be for everyone. That said, I did not have an appt., I arrived around 11am waited in…read morea line of two people, waited less than 10 minutes. Explained why I was there. I was then given an appt to come back at 2:30pm the same day. I returned and again waited less than 10 minutes. Amazing!! Everyone was friendly and helpful. I was finished within 30 minutes. This worked great for me. If you get there too late in the afternoon as a walk in (2:30pm on the 2nd try for a different reason) there maybe a sign up reading They are no longer accepting walk-ins. 3rd visit I was there by 11:30am, no line, my questions were answered. Less than 10 minutes. I actually had a great experience considering it was at the DMV

We had an appointment and still had to wait for about an hour till we got called. But other than…read morethat it was a great experience. Friendly customer service and got what I needed done.

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

I went on line and bought my ID card .it's been Three months I have not gotten yetread more