Spencer is the man. Great customer service and attention to detail…read more We will be back. Keep up the good work!!!

I would definitely recommend this store. Service was excellent. The manager was knowledgable,…read morefriendly, efficient and just wonderful.

Damian was patient and helpful. He listened to my complaint about the operation of my phone, and…read moregot his own phones out to check their functionality in comparison. I appreciated the professionalism. Thank you

I am writing to file a formal complaint regarding extremely inappropriate and offensive treatment I…read moreexperienced involving a uBreakiFix employee. During the incident, I was called the N-word ("nigger") and a "bitch," and I was told to "suck his dick." These statements were racist, sexist, sexually degrading, and completely unacceptable. No customer should ever be subjected to this type of treatment by an employee representing your company. I am asking that uBreakiFix formally investigate this incident, preserve and review any available surveillance footage or other relevant records, and take appropriate action. I would also like a written response explaining how this complaint has been addressed. Please confirm receipt of this complaint and provide me with a complaint or case number, if one is assigned. I am prepared to provide the location, date and approximate time of the incident, employee information or description, witnesses, and any other relevant details. I expect this matter to be taken seriously and handled promptly. Asurion corporate has been contacted.

I received great and knowledgeable assistance at this location. Friendly smiling employees every…read moretime. One day an employee installed my new window wipers and I was grateful!

They are very helpful and when I was there today a wonderful person who didn't work there helped to…read moreput my new headlight bulb in so the customers are helpful too

Took my phone in yesterday Thursday June 25th because my phone insurance company "Assurant" set up…read morean appointment at this store to have my screen fixed on my Samsung S22, it was purely cosmetic damage and the phone was in completely working condition. Glen told me it would be ready in about an hour, came back after an hour and he told me that there was bad news, my phone was completely black screened but he would try to fix it and to give him about another 20 minutes. He was able to get the phone back on but absolutely no pressure could be put on the phone or it would go black screen again. Even joked that it should be carried it in a pillow. He told me to call the insurance and state the phone screen had been repaired but there was water damage and they would send me a replacement. He told me to call on Monday. Mind you I would have to pay 89$ for a new one to be sent which he didn't bother to disclose. Well I called the insurance company, today Friday and told them the truth of what happened and they informed me that I would have to deal with the store since they caused the problem. Went back to the store today and Glen was there at the front desk again, only to be told it basically wasn't their problem and they were not willing to do anything to rectify the problem they caused. This is not ethical telling me to A. Lie about the situation they caused, or B. Not willing to take responsibility for what they did. Just know if they mess up your phone they will NOT take care of the issue and you will be left with a phone that is not in the condition it came in.

I wanted to acknowledge & appreciate TJ for going above & beyond for me with my broke screen claim…read more T-Mobile in store were no help & no customer support. I went three days dealing with tmoblie stupid verification process. TJ got it done in 2hours over again T mobile issues. Fuck T-Mobile on Buffalo & Washington. Haha Their response on my issue WAS TO UPGRADE PHONE Thank you CPR & TJ!

Victoria was so knowledgeable and patient. Highly recommend this location. Rainbow and w…read more Charleston. I finally got an Apple 15

Wanted to add my husband to my AT&T account. Consumer cellular did nothing except create mayhem and…read moreproblems. In fact, to the point that I decided just to buy him a new phone. The reps at AT&T Sylvia and Sinta have been absolutely amazing. And I will come back here and recommend the store.

Very thankful! I came in looking for anyone who was able to help assemble my PC, since I bought my…read moreown parts finding someone was hard especially with a reasonable budget ! Ryan was very helpful and also patient while I had minor issues on getting the right parts. He helped me understand and fix any other issues my pc could possibly have. Would recommend them to anyone having any electronic issues.

This is the first place I run to whenever a device in my home has an issue. The service is great…read more Very professional, efficient and knowledgeable. Repairs are so fast. I didn't even leave the store today- he was done in less than 10 minutes! Verizon tried to tell me I needed a new phone Entirely... I highly recommend coming to SMARTFIX for any issues or repairs. It's affordable, reasonable and helpful! I definitely leave here feeling like I'm WINNING.

Came in to get a new phone and dealt with Ryan and Jay. Both were extremely helpful in working…read morewith me on my account and my phone desires. Once I got my new phone purchased Jay took the time to help me set the phone up, he put the screen protector on for me and the cover. Jay made sure everything was running smoothly before I left. The next day I had a few questions and went back in and talked to Ryan again and Austin the manager. Both were really amazing and helped me once again. I thank Ryan, Jay and Austin for the professional and friendly service and all the help they provided. I highly recommend this store.

This will go down as one of my worst experiences anywhere that would be called a business…read more.. I have an iPhone 12 and it was time, poor performance, freezing and keyboard malfunctions brought me to want to get a new phone... The old days you come to Verizon plenty of associates high energy and great incentives to upgrade the last 25 years of my life... Times have changed now locked doors nothing on display and rinky dink wall art...My journey started at a Verizon store that when I checked online had iPhone 17 pro max in stock, I arrived and the door was locked, a little odd and they buzzed me in. Upon entry one customer was being helped and an associate walked by and said I'll be right with you. 10 minutes went by and he greeted me and asked me for my information. I am on an account with three other people I have access and ability to make changes to the account. The account holder had a huge discount available and in the past I was able to use this discount, they no longer allow you. I agreed to a phone purchase using my available discount, he said he had to wait for a time lock on the safe to get my phone, 15 minutes later we don't have pro max here but we do at another store located close by but they only have silver.... Frustrated I wanted to leave but I thought about it for a second and said ok what's the address thinking how does he know what he dosnt have in stock? Now the real fun begins I arrive at 7150 Durango drive at 3:50 PM to see one couple being helped no one else in the store, Randy the associate on duty opened another locked door for me (weird) and said he would be with me shortly, I asked if he was the only one on duty and he said yes.... I should have just left then. I waited and walked around the store, sat down, walked around again etc while I watched Randy have lots of chit chat and small talk with this couple that were purchasing a large bundle package internet multiple phones. Randy had 0.0 sense of urgency and continued to talk and speak with these customers like no one else was there. This was a women couple and Randy said things like oh I'll waive that fee, oh don't worry about that I'll give you credit. Randy once said "they let me hand out credits whenever I want" As I waited patiently I said to myself I hope I get one I've been waiting a long time... As an hour waiting approached Randy looked at me once and said I'm almost finished with them I'll be with you soon. No doubt I was pretty irritated at this point but I was committed. Two other customers came into the store and he said the same thing to them as he did to me, I'll be with you shortly... The couple was finally taken care of and he checked me in at 5:10 pm.To me this is unreal...I just want a new phone and leave asap. I asked Randy just randomly if he had other colors and he said yes we have them "I think" all but they are in the safe.... Sigh ok I'll wait another time lock and the other location didn't give me accurate in they said only silver... Randy walked over to me with the orange pro max 17 and started the transaction and the process of transferring my iPhone to my new iPhone... It took about 20 minutes and he said you should just leave so I don't take anymore of your time so I could do the transfer on my own. I agreed as this was absolutely exhausting. I wanted to buy a new brick charger and a screen saver and of course you were out of privacy screen savers and don't sell Apple bricks? Smh This is a super long review but nothing is inaccurate. Randy had zero sense of urgency and let the other two behind me believe they would be taken care of shortly. Randy was extra friendly with the female couple offering discounts and credits but offered me nothing after I waited 70 minutes. This is no lie 70 minutes sitting in a empty store except the couple and the other two that walked in I'm a customer that is spending $1400 and there is no second gear, or any sort of common sense. More importantly you have one employee working? What if 5 people walked in back to back, yea no chance giving any sort of good service. This experience was truly one of a kind and rather pathetic to be honest. Both the other two customers walked out after not being taken care of or re greeted with an update. I'll never refer anyone to Verizon again ever. No more discounts, you're selling phones for $1300 with absolute joke of service.... We live in a weird odd world now with no customer service and no care by corporate giants. The couple asked to use the bathroom, Randy said it's jacked up just tell the place next store Randy sent ya in to use the John... I've had this line and phone number since 2001, very disappointed with this experience Never again here for sure True story! Jon

This man works mircles. I walked in at 5pm and picked up my phone at 7:30pm same day. He fixed the…read morefront and back of my iPhone 11 that was a cracked on both sides. Price and quialty was great. He was knowledgeable in tech. Has a cool shop set up.