It pains me to write a bad review for a small independent business, but this was a terrible experience. As one of the few approved stores within my vicinity that handles Xfinity Mobile Assurant claims, I brought in my phone to get my cracked screen replaced. It was working perfectly fine, but since there is no deductible, I figured why not? I'm paying for the service.
I filed the claim and then the day of the repair he called me to tell me that he doesn't have the screen because my Galaxy S22 is white and he would need to get it from another store because the insurance company wouldn't let him use a non white screen. He said he would call me back when he got the part. I said fine, even though I thought it was weird because all the phone screens regardless of phone color have a black bezel. I looked it up on Amazon and there doesn't seem to be any differentiation in color for screen replacement. After not hearing back for a couple of weeks I call back, he said he still doesn't have it but he said that Assurant must've updated the part numbers since then, because now he can use the part he already has. Great.
Met Brian, the store owner, very nice guy and left my phone with him. He calls me back a couple of hours later saying that due to some logic board issue the phone won't work anymore. He said it was probably due to some system or firmware update, but no screen is going to work with this phone anymore. There was nothing he could do for me except give me back my now completely useless phone.
I contact Assurant and now they say I have to pay a $99 deductible to replace my phone because the shop had stated there was additional damage to the phone and my repair was rejected. Complete BS, because my phone had been working completely perfectly until I took it in for a screen replacement. I've now had to go a week without a phone and lost all my pictures, texts and everything else on my phone. I've been on the phone with Assurant for hours and they say they just have to take the shop owners word that there was other damage to the phone that was beyond his control.
Personally, I'm pretty certain he doesn't know how to fix my phone and accidentally broke a connection on the phone, but is not taking responsibility for it. I learned the hard way, that when you get your phone screen repaired via insurance (ironically which is meant to avoid risk), the customer assumes all the risk and if the store breaks your phone, that's on you. I get the pleasure to pay $99 for this valuable lesson. Learn from me...if you have a cracked screen, run from this repair shop and run from Assurant. A scam all around. read more
