I have a home warranty company, and they dispatched Martin's to my house. I actually remembered…read moreafter the fact that I'd had a bad experience with them a few years ago involving a heavy upsell attempt, and I had made a note not to use them again. The owner showed up to look at my downstairs unit, and the interaction reminded me exactly why. His demeanor was dismissive from the start. Every small issue was presented as a major problem, and he repeatedly hinted that my warranty company probably wouldn't cover the repair and that I might have to pay out of pocket. He then started complaining about the thermostat wires being "too short," treating it like a major obstacle. I suggested simply splicing and extending the five wires -- a basic, common‑sense solution. He told me that doing so was "illegal," which made no sense at all. When I questioned that claim, he abruptly ended the visit, put the panel back on my unit, walked out without a word, got in his truck, and drove away. I immediately called my warranty company's escalation department, reported the behavior, and had the work order reassigned. From past experience, I recall the son being professional and straightforward. But the owner's conduct has been consistently problematic. Based on multiple encounters, I would strongly recommend keeping an eye on who they send -- or choosing a different company altogether. -- KK

I'm giving one star because I HAVE to. Martins Heating and AC has all these terrible reviews…read morebecause they deserve them. My experience: I had to call 4 times to even speak with someone. They do not have voice mail. The phone just rings and then you get disconnected. Anyway- after finally getting through to someone, he told me that he could come in 2 days. Great. He said it would be after noon. My husband was home all day and no one ever showed. I texted the number Martins gave me multiple times- no response. I called again- no response. I asked him via text, to just let me know if he didn't want to look at my Air Conditioner so I could schedule with someone else and not waste time taking off work. He wouldn't even give me the courtesy of that. Absolute TRASH. Unprofessional and zero consideration for your time!

This complaint is specifically for "AIRE SERV of Mechanicsville (ASM) but involves two other…read moreentities. ASM is an independent contractor (IC) who works along side of both: American Home Sheild (AHS), home warranty company, and Frontdoor Pro (FDP)", to scam AHS customers. For those that don't know "Frontdoor Pro (FDP)" is the owner of AHS. These two entities are located at the same addresss/Suite, which allows them to easily communicate back-and-forth, within the same building/suite location to scam their customers. I'm sure you all have seen the commercial/advertisement, where AHS states, "Don't worry be warranty", and "If we (AHS) can't fix it, we'll replace it". Not True! My A/C system cont'd to freeze up, then shut off at the beginning of each summer, each of the (3) years. Each time prior to the IC arriving for the service call, they would tell me to turn my frozen A/C system off to defrost it, that they couldn't work on it if it was frozen. The IC would then tell AHS that they could not find a problem. AHS, would ask the IC "Did you VISUALLY see the AC system frozen when you arrived?" The IC would respond truthfully, and say no. I learned (From ASM) after asking the next IC, prior to them arriving, that AHS TOLD the IC to tell the customer to make sure the A/C was defrosted prior to the IC coming out. There we go: This is part of FDP/AHS's Scam/Playbook. For the past 3 yrs., this cont'd until the IC (ASM) so CONNIVINGLY informed me that AHS/FDP had a new AC HVAC upgrade program and the IC (ASM) could work to get me a new A/C System at a discount'd price and the IC (ASM) could get me 3 quotes to review and if I didn't have the money, I could finance it under FDP. I broke down and purchased the FDP discounted A/C system at a cost of $5,000.00. The IC/ASM install technicians (Thomas and Hunter) did a TERRIBLE job on the install. The OWNER- IC/ASM (Daryl) was no where to be found and didn't even come to check the install. Thomas, the more senior technician connected the outside condenser. Hunter the new employee who was still learning connected the new $5K indoor A/C coil. I heard noise coming from Hunter on the inside install and visually saw Hunter kicking the new unit into the AC unit closet to make it fit. The furnace is on the bottom and the new air conditioner coil was on top and he was kicking the bottom part which was the furnace in to the closet to make everything fit. After the install, they turned the A/C on, everything seemed to be working. They left and a half an hour later I heard a clinking noise, and everything stopped working and started freezing up again. I called the OWNER of IC/ASM (Daryl), he had the 2 technicians come back out again, then Thomas said looks like something is wrong with your furnace now. I advised them that the furnace had been working all week because the weather had started getting cooler. Thomas and Hunter went outside and sat on my front porch and conducted a call on their speakerphone between Thomas and Daryl. Daryl said so can you fix it? Thomas said no it's gonna take a while right now and we have other customers and said I'm gonna have to take the whole thing apart and Daryl told Thomas, She's going be mad and I'm tired of dealing with her for the last three months, just close up the case we already got paid basically she's going to ask to talk to me, tell her I'm in a meeting for the next two hours. I heard the entire conversation on my Ring Doorbell microphone, which I have for evidence, and Thomas came in and told me that Daryl didn't want to deal with me anymore and they left me with no air-conditioning and no furnace. I had to go find another company to fix their problem and the Furnace. Daryl the owner of Aire Serv of mechanicsville dropped the ball !! He and his two unlicensed technicians, left me with both NO A/C and NO FURNACE for a couple of months until I got it repaired by a respectable company. DO NOT Trust the owner (Daryl) of Aire Serv of Mechanicsville with your repair needs or his two unlicensed technicians. Daryl the owner of ASM is dishonest, he will psychologically tell you that his technicians are the greatest things since sliced bread and on earth. Daryl will tell you and make you believe that Thomas is so wonderful and Hunter is the next up and coming perfect technician, and that he himself (Daryl) has so many years of HVAC service. Daryl is a real BS'er. He does everything he needs to do to get you to trust him. I would NEVER trust him or his two wack job technicians in my home again or with any of my repair needs. If you ever need to call in to have your HVAC repaired, or serviced, ask if they are affiliated with AHS, if they are RUN for the hills . If, you're thinking about doing ANY business with Aire Serv of Mechanicsville, DO NOT...you will REGRET it!!

From the owner: Aire Serv of Mechanicsville is a heating and air conditioning company you can rely on. Our service…read moreprofessionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.

It's such a blessing to find a trustworthy, reliable, and affordable vendor these days like Old…read moreMill Mechanical Heating and Air Conditioning (New Kent, VA). Based on our neighbor's recommendation, we hired them last year for one of our AC units. Their guys came out the next day and replaced the capacitor for a reasonable price. This year, the expensive compressor in the other unit stopped working and because it's older, we replaced the whole thing. Old Mill Mechanical worked fast to give us options without being "salesy" and we had a new AC unit installed within 48 hours. Old Mill Mechanical is a family-owned business that truly wants to help customers. The owner even stopped by to check on our replacement. Wow. The crew members are knowledgeable and professional. If you have any HVAC issues, call Old Mill Mechanical first!

Good customer service is rare these days. But I want to give 2 thumbs up to Mr. Chris Martin for…read moreexceptional customer service. He takes his business seriously. He is very professional and always replies back in a timely manner. It has been extremely hot, and the HVAC wasn't cooling the house. I called Mr. Martin, and he knew immediately what to check for. The air is working and functioning properly. The house is cool and comfortable. I'm looking forward to a good night rest. If you are looking to replace or service your HVAC system, I highly recommend Mr. Chris Martin for the job! Mr. & Mrs. Butler

Excellent job on hvac replacement. Very professional workers, supervisor was overseeing the work…read more Top quality equipment with good warranty.

If I could give zero I would. This started as 2 occasionally running toilets at my father in law…read morehouse. He called Woodfin and they charged $400 to "fix". After 4 trips they were still running. Woodfin said they could replace both toilets for $1500 EACH!! And they wanted us to provide the toilets!! So basically $3000 for 2 to 3 hours of labor. Highway robbery. What kind of plumbers do they have that can't fix a simple running toilet?

Of course the HVAC goes out at 6pm on Friday. I called the office at 10:47pm and a live body…read moreanswered the phone! A repairman came out Saturday morning. A new system was needed. The salesperson came out Saturday as well. We went with a variable system, had it installed first thing Monday morning and our house was cool again. Everyone we worked with was wonderful!

Have had James River work with us for several years now after having them install a new system to…read morereplace one of our units. This year we even opted to have them add another unit to their annual inspection. The tech came down and said that the older unit ignitor broke when he was reinstalling it - would need to be replaced. I thought, okay, you shouldn't have had to remove it to begin with but ignitors are cheap and surely he will waive the install charge given that he broke the part - note, the unit was working just fine before their visit and this part sits in an easily-accessible open space so to break it, he was just being careless. Anyway, they'll have to order the part and they will get in touch with an estimate. He continues his inspection and says the capacitor on the same system is 'low' and recommended replacement at around $280. It's a several years-old unit and I'm good with replacement of that part. My beef with James River is that they call me with the estimate for the ignitor and tell me it's another $280. I know the part is in the $25 range so I ask why so expensive given that, and they tell me it's installation. I tell him he's insane to think I should pay full install fee for a job that is literally two minutes or less and that it's only due to the tech breaking the part that it needs replacement. No middle ground - he simply says he can remove the job if I don't want it. I tell him to do just that. I ordered the exact part needed, name-brand, for $28 and once received 2 days later, had it installed in a couple of minutes and I'm up and running. I would have been okay meeting in the middle but James River just tried to gouge me. Ridiculous price for a minutes-long job and I got an overall scammy feeling from the experience. Seemed to me that the broken part was just entirely convenient for them to rack up another charge. I noted that on the invoice they sent for their visit it simply said 'ignitor broken, needs to be replaced' with no reference to him breaking it. Again, unit was working fine before they touched it, they were just doing an annual inspection. I don't take kindly to being taken advantage of and this experience caused me to lose any trust in considering James River for any future work, so...goodbye, James River Air Conditioning.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

Nelson's Heating wanted over $200 to come out and give me an estimate. Decided I'd try Roger's…read moreMechanical as I heard good things on Facebook. I'm so glad that I did. Aaron is amazing. He's truly customer focused and doesn't try to nickel and dime you to death. You can tell by his proposals that he's meticulous and his work reflects it. Do yourself a favor and work with his family based team. You'll be as happy as I am with that decision.

First time using Rogers Mechanical. Called them up about a faulty AC unit and Aaron was at the…read moreproperty an hour or so later. Had me up and running in about 15mins. Very nice guy, informative and helpful. Will definitely use again.

HVAC replacement…read more Phone number provided routes me to a different company than the one stating that can perform the service. When I told the representative this information they said I'm sorry but that not us. I called again and same issue.

From the owner: When your HVAC system decides to take an unscheduled…read morevacation in the middle of Richmond's weather extremes, Broad Rock AC & Heating swoops in like your home's personal climate superhero. Since 2007, we've been keeping Richmond residents in their comfort zones, whether it's rescuing them from sweltering summer heat or winter's icy grip. Our certified technicians don't just fix problems – they prevent them, using state-of-the-art diagnostic tools and years of hands-on experience. Think of us as your home's temperature tailors, crafting the perfect indoor climate while keeping energy bills from soaring higher than a summer heat index. From routine maintenance that keeps your system purring like a contented cat, to emergency repairs that have us racing to your rescue faster than you can say "thermostat," we've got your comfort covered. Our team takes pride in explaining everything in plain English, not HVAC hieroglyphics. Under Doris's leadership, we've built our reputation on reliability, transparency, and genuine care for our Richmond community. We're the local HVAC experts who remember your name, not just your address, and treat your home like our own. Whether you're dealing with a minor hiccup or a major system overhaul, we bring the same level of dedication and expertise to every job. Because at Broad Rock AC & Heating, your comfort isn't just our business – it's our passion.