I have a home warranty company, and they dispatched Martin's to my house. I actually remembered…read moreafter the fact that I'd had a bad experience with them a few years ago involving a heavy upsell attempt, and I had made a note not to use them again. The owner showed up to look at my downstairs unit, and the interaction reminded me exactly why. His demeanor was dismissive from the start. Every small issue was presented as a major problem, and he repeatedly hinted that my warranty company probably wouldn't cover the repair and that I might have to pay out of pocket. He then started complaining about the thermostat wires being "too short," treating it like a major obstacle. I suggested simply splicing and extending the five wires -- a basic, common‑sense solution. He told me that doing so was "illegal," which made no sense at all. When I questioned that claim, he abruptly ended the visit, put the panel back on my unit, walked out without a word, got in his truck, and drove away. I immediately called my warranty company's escalation department, reported the behavior, and had the work order reassigned. From past experience, I recall the son being professional and straightforward. But the owner's conduct has been consistently problematic. Based on multiple encounters, I would strongly recommend keeping an eye on who they send -- or choosing a different company altogether. -- KK

Based on our experience and the volume of similar reviews here and on Yelp, it's very clear that…read moreMartin's Heating & AC has an issue with home warranty calls. This company was dispatched through our home warranty (Cinch) for an HVAC issue during a heating emergency. The technician arrived (I assume Martin?), took a very brief look, and immediately declined to perform any service. There was no real assessment, no troubleshooting, and no attempt to help resolve the issue -- just a refusal to do the work and a quick exit. Like, all within 3 minutes. What was most frustrating is how closely this mirrors other one-star reviews: once it was clear this was a home warranty claim, the technician's demeanor made it obvious he had no intention of actually performing the service. It feels like this company participates in home warranty programs simply to collect the service fee, not to provide legitimate repairs or evaluations. When our home warranty company called him after he left to see if he would come back out and complete the job, he asked them for a 2nd fee?! This was by far the worst home warranty experience we've had. If your warranty assigns Martin's, I strongly recommend requesting a different provider immediately to avoid wasting your time.

This complaint is specifically for "AIRE SERV of Mechanicsville (ASM) but involves two other…read moreentities. ASM is an independent contractor (IC) who works along side of both: American Home Sheild (AHS), home warranty company, and Frontdoor Pro (FDP)", to scam AHS customers. For those that don't know "Frontdoor Pro (FDP)" is the owner of AHS. These two entities are located at the same addresss/Suite, which allows them to easily communicate back-and-forth, within the same building/suite location to scam their customers. I'm sure you all have seen the commercial/advertisement, where AHS states, "Don't worry be warranty", and "If we (AHS) can't fix it, we'll replace it". Not True! My A/C system cont'd to freeze up, then shut off at the beginning of each summer, each of the (3) years. Each time prior to the IC arriving for the service call, they would tell me to turn my frozen A/C system off to defrost it, that they couldn't work on it if it was frozen. The IC would then tell AHS that they could not find a problem. AHS, would ask the IC "Did you VISUALLY see the AC system frozen when you arrived?" The IC would respond truthfully, and say no. I learned (From ASM) after asking the next IC, prior to them arriving, that AHS TOLD the IC to tell the customer to make sure the A/C was defrosted prior to the IC coming out. There we go: This is part of FDP/AHS's Scam/Playbook. For the past 3 yrs., this cont'd until the IC (ASM) so CONNIVINGLY informed me that AHS/FDP had a new AC HVAC upgrade program and the IC (ASM) could work to get me a new A/C System at a discount'd price and the IC (ASM) could get me 3 quotes to review and if I didn't have the money, I could finance it under FDP. I broke down and purchased the FDP discounted A/C system at a cost of $5,000.00. The IC/ASM install technicians (Thomas and Hunter) did a TERRIBLE job on the install. The OWNER- IC/ASM (Daryl) was no where to be found and didn't even come to check the install. Thomas, the more senior technician connected the outside condenser. Hunter the new employee who was still learning connected the new $5K indoor A/C coil. I heard noise coming from Hunter on the inside install and visually saw Hunter kicking the new unit into the AC unit closet to make it fit. The furnace is on the bottom and the new air conditioner coil was on top and he was kicking the bottom part which was the furnace in to the closet to make everything fit. After the install, they turned the A/C on, everything seemed to be working. They left and a half an hour later I heard a clinking noise, and everything stopped working and started freezing up again. I called the OWNER of IC/ASM (Daryl), he had the 2 technicians come back out again, then Thomas said looks like something is wrong with your furnace now. I advised them that the furnace had been working all week because the weather had started getting cooler. Thomas and Hunter went outside and sat on my front porch and conducted a call on their speakerphone between Thomas and Daryl. Daryl said so can you fix it? Thomas said no it's gonna take a while right now and we have other customers and said I'm gonna have to take the whole thing apart and Daryl told Thomas, She's going be mad and I'm tired of dealing with her for the last three months, just close up the case we already got paid basically she's going to ask to talk to me, tell her I'm in a meeting for the next two hours. I heard the entire conversation on my Ring Doorbell microphone, which I have for evidence, and Thomas came in and told me that Daryl didn't want to deal with me anymore and they left me with no air-conditioning and no furnace. I had to go find another company to fix their problem and the Furnace. Daryl the owner of Aire Serv of mechanicsville dropped the ball !! He and his two unlicensed technicians, left me with both NO A/C and NO FURNACE for a couple of months until I got it repaired by a respectable company. DO NOT Trust the owner (Daryl) of Aire Serv of Mechanicsville with your repair needs or his two unlicensed technicians. Daryl the owner of ASM is dishonest, he will psychologically tell you that his technicians are the greatest things since sliced bread and on earth. Daryl will tell you and make you believe that Thomas is so wonderful and Hunter is the next up and coming perfect technician, and that he himself (Daryl) has so many years of HVAC service. Daryl is a real BS'er. He does everything he needs to do to get you to trust him. I would NEVER trust him or his two wack job technicians in my home again or with any of my repair needs. If you ever need to call in to have your HVAC repaired, or serviced, ask if they are affiliated with AHS, if they are RUN for the hills . If, you're thinking about doing ANY business with Aire Serv of Mechanicsville, DO NOT...you will REGRET it!!

From the owner: Aire Serv of Mechanicsville is a heating and air conditioning company you can rely on. Our service…read moreprofessionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.

Good customer service is rare these days. But I want to give 2 thumbs up to Mr. Chris Martin for…read moreexceptional customer service. He takes his business seriously. He is very professional and always replies back in a timely manner. It has been extremely hot, and the HVAC wasn't cooling the house. I called Mr. Martin, and he knew immediately what to check for. The air is working and functioning properly. The house is cool and comfortable. I'm looking forward to a good night rest. If you are looking to replace or service your HVAC system, I highly recommend Mr. Chris Martin for the job! Mr. & Mrs. Butler

Excellent job on hvac replacement. Very professional workers, supervisor was overseeing the work…read more Top quality equipment with good warranty.

Unresolved water damage from a Woodfin installed mini split. They installed it a few years ago,…read moreI've paid for the maintenance plan every year. Right after service it started spewing water. Months later the water damage is still unresolved. I have holes in my ceilings and walls, probably mold. A company that used to value good customer outcomes now clearly just values $ under private equity ownership.

Technicians came early, on time and finished,I think, in a timely manner. Replaced my whole system…read morefr gas heat to heat pump heat and air.

Of course the HVAC goes out at 6pm on Friday. I called the office at 10:47pm and a live body…read moreanswered the phone! A repairman came out Saturday morning. A new system was needed. The salesperson came out Saturday as well. We went with a variable system, had it installed first thing Monday morning and our house was cool again. Everyone we worked with was wonderful!

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

Nelson's Heating wanted over $200 to come out and give me an estimate. Decided I'd try Roger's…read moreMechanical as I heard good things on Facebook. I'm so glad that I did. Aaron is amazing. He's truly customer focused and doesn't try to nickel and dime you to death. You can tell by his proposals that he's meticulous and his work reflects it. Do yourself a favor and work with his family based team. You'll be as happy as I am with that decision.

First time using Rogers Mechanical. Called them up about a faulty AC unit and Aaron was at the…read moreproperty an hour or so later. Had me up and running in about 15mins. Very nice guy, informative and helpful. Will definitely use again.

HVAC replacement…read more Phone number provided routes me to a different company than the one stating that can perform the service. When I told the representative this information they said I'm sorry but that not us. I called again and same issue.

From the owner: When your HVAC system decides to take an unscheduled…read morevacation in the middle of Richmond's weather extremes, Broad Rock AC & Heating swoops in like your home's personal climate superhero. Since 2007, we've been keeping Richmond residents in their comfort zones, whether it's rescuing them from sweltering summer heat or winter's icy grip. Our certified technicians don't just fix problems – they prevent them, using state-of-the-art diagnostic tools and years of hands-on experience. Think of us as your home's temperature tailors, crafting the perfect indoor climate while keeping energy bills from soaring higher than a summer heat index. From routine maintenance that keeps your system purring like a contented cat, to emergency repairs that have us racing to your rescue faster than you can say "thermostat," we've got your comfort covered. Our team takes pride in explaining everything in plain English, not HVAC hieroglyphics. Under Doris's leadership, we've built our reputation on reliability, transparency, and genuine care for our Richmond community. We're the local HVAC experts who remember your name, not just your address, and treat your home like our own. Whether you're dealing with a minor hiccup or a major system overhaul, we bring the same level of dedication and expertise to every job. Because at Broad Rock AC & Heating, your comfort isn't just our business – it's our passion.