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    LTD Heating And Air

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Services - LTD Heating And Air

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    9 months ago

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    Broad Rock AC & Heating

    Broad Rock AC & Heating

    (1 review)

    Maymont

    HVAC replacement…read more Phone number provided routes me to a different company than the one stating that can perform the service. When I told the representative this information they said I'm sorry but that not us. I called again and same issue.

    From the owner: When your HVAC system decides to take an unscheduled…read morevacation in the middle of Richmond's weather extremes, Broad Rock AC & Heating swoops in like your home's personal climate superhero. Since 2007, we've been keeping Richmond residents in their comfort zones, whether it's rescuing them from sweltering summer heat or winter's icy grip. Our certified technicians don't just fix problems – they prevent them, using state-of-the-art diagnostic tools and years of hands-on experience. Think of us as your home's temperature tailors, crafting the perfect indoor climate while keeping energy bills from soaring higher than a summer heat index. From routine maintenance that keeps your system purring like a contented cat, to emergency repairs that have us racing to your rescue faster than you can say "thermostat," we've got your comfort covered. Our team takes pride in explaining everything in plain English, not HVAC hieroglyphics. Under Doris's leadership, we've built our reputation on reliability, transparency, and genuine care for our Richmond community. We're the local HVAC experts who remember your name, not just your address, and treat your home like our own. Whether you're dealing with a minor hiccup or a major system overhaul, we bring the same level of dedication and expertise to every job. Because at Broad Rock AC & Heating, your comfort isn't just our business – it's our passion.

    Michael & Son - Richmond

    Michael & Son - Richmond

    (275 reviews)

    The Diamond

    Technician was new, rookie. He was able to get the company support he needed. He attempted to…read moreovercharge. I contacted the office. They adjusted the cost, still pricey but acceptable.

    I have used this service at least once a year for the past 6+ years. Their service is pricey but…read morethe agents are usually knowledgeable and respectful. So why the low rating? Well there have been two visits that were unsatisfactory in a major way. Both were for servicing my furnaces ( I have two). The first one they said I needed a part, they were ordering it and would come back to fix the furnace. They NEVER came back and every call over the course of 2 years never got anything other than "we will leave a message" for someone whose title sounded more official. They never fixed it to this day. Why did I continue with them? They are easier to get appointments with that don't put you several weeks out and the services for my generator have gone great even when a part was needed. Fast forward to yesterday. I had a tech come just for my tune up ( I usually do winter and summer to make sure I'm ready for the season changes). They look at the furnaces to see if everything is good and they vacuum things out. It is a good price for that service. Yesterday, my adult daughter was home for the tech visit ( I was home but in a class). The tech let my daughter know that he accidentally dislodged the wire to inducer motor and shorted out the control board. He stated that the furnace was still heating but the blower would be on continuously. He said he would be back the next day to fix it once he ordered the part. The house was still warm and seemingly putting out heat at that time. During the night, ai noticed it got colder. At 5:50am, I went to check the thermostat at it read 55 degrees! I immediately went to turn it up and saw that it was set for our usual 72 degrees. THE FURNACE IS NOW BROKEN! I call Micheal and Sons at 6:00am and talked to an agent who has started the "I will send a message" speech. I am not ok! My furnace was working fine and now we are not a priority to fix what they broke. I will begin calling every hour to try and speak with one of those "gonna make it right" supervisors that I have never spoken to. If they keep their word and come fix what they broke today, I will post to relay that. For now, I am freezingly disgruntled!... UPDATE After 4 calls and 3 transfers, I finally was allowed to speak with a supervisor! He finally understood that I was not complaining that the tech accidentally broke a part but that I needed him to know that the furnace would only blow cold air ( tech thought it would keep warming the house). I needed him to know it was now urgent and they finally got it! The same tech ( who was always polite) returned with the part and was able to set things back in order! The thermostat read 61 inside the house at 3:00 in the afternoon when we entered. So I increased their stars by one. Not a reflection on the tech but on the persons who take the calls. The tech gets 5 stars for his honesty and follow through.

    LTD Heating And Air - hvac - Updated May 2026

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