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Winchester, VA

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Bath & Body Works

3.0 (3 reviews)
Closed • 10:00 am - 8:00 pm

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Ask the Community - Bath & Body Works

German Street Coffee & Candlery

German Street Coffee & Candlery

3.6(10 reviews)
26.8 mi
•$

Teas? Candles? I'm in!…read more This place is adorable. So many different candles, teas, chocolates, kitchenware, cards, soaps, bath products, etc. Loving it all. Definitely on the pricier side, but it's great to support mom and pop shops. They also sell quality and unique products. I loved browsing in here. You can find all sorts of cool gifts for people at this store. I have received teas from here as a gift in the past and loved it. The cashier was friendly and quick. She wrapped up our goodies neatly. The store is neat and clean. They also have a sale section in the back. I can't wait to come back.

I'm writing to bring your attention to an unfortunate experience my husband and I had at your…read moreShepherdstown location this past Tuesday around 4 p.m. After unsuccessfully trying to reach someone directly, I felt it was important to follow up, as I would want to know if I were in your position. We've been loyal customers for over 12 years and have always appreciated the charm and warmth your store offers. Unfortunately, this visit was quite the opposite. My husband--just a week out from emergency surgery--was on his first short outing. We were both wearing masks for medical reasons. While that shouldn't matter, the staff member behind the register treated us with clear hostility from the moment we walked in. I greeted her politely, but she responded with an eye roll and a visibly unwelcoming attitude after looking at my mask first. That is ableism. Before my husband even entered the store, she abruptly and rudely asked, "Um, is that a service dog?" I answered honestly that our dog was not. Rather than calmly explaining store policy, she became increasingly short and vague. When I asked for clarification--since we've previously visited with our dog after receiving permission--she abruptly mentioned the health department had "just been in," and seemed flustered when it became clear we were unaware of any new policy. The tone throughout was dismissive, confrontational, and deeply unprofessional. Others in the store appeared just as surprised. It wasn't just about the dog; it felt discriminatory and ableist. We were simply trying to enjoy a brief outing and pick up a gift, but left feeling disrespected and unwelcome. This experience does not reflect the Shepherdstown community or the reputation your store has built over the years. Thank you for taking the time to read this. I would appreciate a response, and I'm happy to revise or remove my review once this is addressed--it was simply my only way to reach you when other attempts failed.

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German Street Coffee & Candlery - Candles

Candles

German Street Coffee & Candlery - Lemon Ginger Tea and Blueberry Tea

Lemon Ginger Tea and Blueberry Tea

German Street Coffee & Candlery

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Bath & Body Works - cosmetics - Updated October 2026

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