This was by far the worst customer service experience I've ever had.
My husband purchased a gift set for me for Christmas but when he was at the till the paper was out and he didn't want to wait so he didn't take the receipt.
When i got the gift I wanted to exchange it because it smelled like chemicals. When I got to the store at Guildford in Surrey (Canada), the manager (Kyla) was the most obnoxious, impatient and just plain rude person in Cs that I've ever encountered. She refused to exchange the gift set for the value my husband paid although we have a bank statement showing how much he paid and was willing to exchange it only for half of its value. It became a screaming match as she wasn't even willing to let me speak to her manager or provide a solution. Finally she told me that I can call customer service to complaint. I did complain at the mall and then called customer service. They told me that I need to go back to the store with the original credit card so they can process the return at the store directly from the terminal.
Well I'm back at another store (I will not set foot again at that Guildford store with the awful manager) - but guess what, the store manager said she can't process the refund even with the original credit card.
So I'm back at square one.
THIS IS BY FAR THE WORST CUSTOMER SERVICE EXPERIENCE THAT ANY RETAIL STORE CAN PROVIDE TO A PAYING CUSTOMER. BAD BAD BUSINESS.
Next I'm complaining to BBB - this saga has waisted my time, energy and just caused a whole lot of frustration and unnecessary nerves.
AVOID AT ALL COST SHOPPING THERE. read more