I have spent hundreds of hundreds of dollars in this particular location, and usually I have a great experience. Today I received an email from Bath and body Works. The coupon offered 25% off and then there was an additional coupon for a free item of 895. To make sure that the coupon was valid I called the store and spoke with the employee, she told me the coupon was OK and to bring it into the store and they will be glad to honor it. I left work early just so I can get here before they close, to my surprise, they told me they've never seen the coupon before and that it's already been used Once I told the lady that I called, the lady next to her stated we had one this morning so it must be something new they're sending out from the office. My issue is no one knew the coupon, they had me drive 15 minutes away from my job just to get here and tell me., I can't use it. When I ask for an area supervisor or district manager, email or phone number, they directed me straight to customer service, which was closed, and told me that they could not give me any of his information. So I had to call a different location in a different city, where they reached out to the area supervisor and had him call back into the store. As I listen to the employees speak to the supervisor on the phone, I noticed she did not tell him that they told me to come in with the coupon because they would honor it.smh the whole time she was trying to describe the coupon, but not till the situation, so within one minute tops, she hangs up with him and tells me that I need to call back customer service tomorrow so that they can give me a different code to honor the coupon but the coupon was no longer the issue to me, the 35 minutes that I spent in the store inconvenienced was. No one has reached out to me to apologize, or to acknowledge that it was their fault. They were very dismissive to my time and my issue.. read more