I love shopping at Sephora and typically there's great customer service but that does not apply to this location when Nas is working. I was told to wait in a certain area for an employee to help me locate a specific lip balm. Unfortunately, no one came, so when I spotted Nas nearby, I asked him for help. Instead of simply looking up the product, he proceeded to explain to me that he "knows the layout of the store" and insisted there was no possible way I had purchased this lip balm at Sephora a month ago and that I must be mistaken. I specifically asked him to look it up on his device, and he didn't. The entire interaction felt unnecessarily argumentative and condescending over something as simple as helping a customer locate a product. My friend then pulled out her phone, looked it up herself within seconds, and confirmed that the product was showing as in stock at Green Hills. Nas then walked away saying "one second," and shortly afterward began yelling across the busy store, "I found it! I found it!" rather than coming back to us or asking us to follow him. The store was packed, and I could barely even see where he was. I literally had to locate him by following his yelling. Once I got to the product, the shade I wanted was not on the display. It may have been stored underneath in the locked cabinets, but by then Nas had disappeared and never returned to finish helping me. After spending so much time insisting that I was wrong and that he knew the store layout, there was also no acknowledgment or apology when it turned out the product was exactly here in the store I said it should be. I ultimately had to find another employee, who was able to help me locate the shade I wanted. I was dissatisfied enough with the interaction that I planned to speak with a manager, only to find out from another employee that Nas is apparently one of the managers. That made the experience even more disappointing because with the kind of attitude he had he should be far away from management or front facing customer service roles but maybe he's not always loud and wrong. Regardless, the condescending and mansplaining approach was completely unnecessary. read more

We attended the grand reopening for this location and it was so lovely! The staff were super helpful, the atmosphere was energetic and full of great goodies! We spent some time chatting with the rep from Caudalie and members of the team Alicia and Katie. It was a great experience! They handed out free swag bags for making a purchase and being there to support the re-opening. The ribbon cutting was so cute! They had some promotions running as well for certain brands. read more

See all

This is a pretty standard Sephora found in the Green Hills Mall. The staff are quite attentive, but sometimes I got the feeling that they were following me for one reason or another. I don't want to speculate, so I'll just leave that observation there. Sephora's variety of makeup, perfumes, haircare and skincare are pretty unrivaled, and I love that they have been dipping their toe in Korean skincare the last couple of years. However, the lines are crazy long at this location despite the three or so staff members at the front checking people out. I've been a beauity insider for years now, and I find their deluxe samples are always available at this location. Despite the terrifying trend of gen-alpha taking over Sephora nationwide, this one seems relatively unperturbed, at least in the evening. Parking is mall parking which can be pretty crowded during rush hours on the weekend. I recommend coming in during a less busy weekday. read more

This gh location has a lot of Uncle Toms working for them. There were too many other customers that weren't like me in there for a worker to hightail, literally almost ran to me as soon as I picked up one lip gloss. It's the same ambiance every time I walk in there. Very uncomfortable, just the only close location. ZERO STARS. read more

Brittany really helped me out on Friday to pick out some necessities that I was looking for. I came in with a huge listed and had listed specific brands I wanted to try. She was so patient and kind and helped me. She did not judge me from saying no to a lot of products and was constantly encouraging to help me get exactly what i wanted. read more

Had an amazing experience in this Sephora!! Icis was so sweet, personable and very helpful!!!

A great Sephora very very nice people but prepare for little girls really mean and Karen's but still great

do not expect anybody to help you!! so I'm going in five people are working in the store. The store is absolutely empty. Nobody ask me if I need help so I asked him for help.. and honestly they just give me this look of why do I bother them.. and then tell me something like yeah, you can find something like that over there... I was looking for a lipstick I know there is a lipstick over there!!! but I would like to say to be the attitude of all the stores lately.. they do not want to share their unique high level of expertise.. Just walk around ours and look for something.. read more

I went into the store and had Ranya help me. She made my day! She was patient, walked me through everything and even referred me to some make up artists. I felt like God put me in the right place at the right time with getting her to help me. She got me everything I needed and was so educational. I couldn't have asked for a better experience read more

Went to get a little something something to celebrate my best friend's birthday and we were treated like royalty. Working with Cindy was one of the best experiences that I have ever had in retail. Cindy was personable, friendly, and knowledgeable of the products. She offered a couple of samples based on my skin type and skin care regimen. Best of all, my friend got Protini Polypeptide Cream, one of her favorite products, as her birthday gift. When you go to Sephora, make sure to ask for Cindy. read more

SEPHORA - Birthday Sample Gift - Cosmetics & Beauty Supply Near Me - Nashville, Tennessee

The absolute worst Sephora I have ever been to! Every time I go there the workers are unfriendly and I have to search for someone to help me. Today and I went in and the manager, Melinda, was AWFUL! She is one of those people who smile and say sorry, there is nothing I can do for you here and just blink her eyes. Did not care about our issue at all. If I was head of Sephora, I would definitely put her back in training to learn how a manager should speak to their customers. One of the employees didn't even know her name? How do you not know your managers name? Anyways, I completely understand that I can't return a product but it was the way she talked to me and my friend that really made us upset. Basically what happened is we bought a perfume sample kit where once you try the sample you get a coupon to redeem for a "full size". We asked the employee there what does "full size" mean and she took the box, went somewhere and came back and said we can redeem for a 3.4 oz. So we purchased the sample box. I get home and find out that you can only redeem for a 1oz. So we brought it back and told the manager and she said we can't return it and that we should read the box and not always go by what an employee says. Horrible customer service in my opinion. Sephora, do better! read more

On Sunday I went in to buy a Too Faced eyeliner. The robust cashier that day was very mean. I greet her and say hi, no response. But it got worse after I wanted to pay cash. She rolled her eyes and then snatched the product out of my hand. Then gives me the change and doesn't say a word when I said "thank you goodbye." read more

My two teenage daughters were shopping in this Sephora today and approached by a worker, they believe named Julie, and accused of shoplifting. She walked up to them and started saying something along the lines of "give the face mask back. Police are coming". She kept repeating herself while the girls continued to look at her confused. A black employee then came over to them and again said "just give us the face mask. The police are going to be here". My girls are black so I guess these dumb employees think a fellow black person may have more success with accusing them of shoplifting. When my daughter showed them the only thing she had in her back pocket was her book she had dropped while in the store and stuck back in her pocket, they looked at her and said "oh". No apologies and then continued to follow them around the store. After reading a review of another customer who has felt racially profiled in this store, I am even more disgusted. Appears to be an ongoing issue. My daughter struggles with social anxiety and is still extremely upset hours later. We will definitely be taking our business elsewhere. I will follow up with the store in person, but wanted to make shoppers aware of the treatment my girls were subjected to in this store. read more

This review is based off my experience yesterday getting my make up done by Araz. I hope I didn't misspell/ get her name incorrect!!! By far the best makeup I've had and so very happy I was referred to her for my 30th birthday!! As a hairstylist/ esthetician I'm a bit picky. I showed her a photo of the look I was going for, and let her do her magic. This girl is a bad ass! I can't thank her enough and just wish Sephora allowed their employees to get tipped for their makeup applications. All I have to say is if you need your makeup done for a special event or if you just want to look your best she is your girl!!! So very happy!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Nashville, Tennessee

My friend was looking for a specific bronzer. We were not greeted, ignored when we walk up to the lady while we were standing right next to her, then had to finally say "excuse me" for her to turn to us. She was not helpful at all. She continued to point in the direction of where stuff was instead of walking us to where the Bobbi Brown section was. Horrible customer service. Very disappointed. read more

Great experience! I recently went in for a birthday and Martin was so welcoming and helpful! I really appreciate it!

The products they sell are nice but I'm more focused on their employees. When I went to the store this past weekend, I asked an employee for help and the young woman rolled her eyes at me and did not hide her annoyance as she asked me what did I want. I sensed that she was bothered by me asking her for help so I ended up putting my items back and leaving the store altogether- if she was rude when I approached her I can only imagine how she would act if I continued requesting her help. All I wanted to do was schedule a makeover that came with a gift card I had received, but apparently I will never be getting it. If you know your way around make-up then all you need to do is go in, grab your products, and check out (the lines move fairly quickly). If you want actual help, then I suggest doing your own research online before hand. read more

This Sephora is pretty good, but they are usually out of stock of products that I really want. This can be new products or semi-new products, but they fly off the shelves pretty quick at this location and they don't seem to have too many other products in back stock. The employees here are pretty helpful, which is great. They will always try their best to introduce you to products and help you find what you are looking for. read more

I'll start with the positive: Sephora has an excellent section of beauty products and the store is generally well organized. I really, really hate to give negative reviews of sales associates. I've worked retail and sometimes people are just having off days, and that's ok. Having said that. I have had a negative experience every. single. time. i've shopped at Sephora (and I've been there many times!). I generally try to find things myself so I don't have to bother them. Last time I was at Sephora I asked a sales associate where to find a particular lipgloss and she rudely looked at me, said it was out of stock, and walked away. I'll still be back to Sephora for products I can't find at independent stores, and hopefully my next experience will be better. read more

I am the last person to go to when it comes to beauty and fashion advice, however I recently decided that I am indeed a girl, and I do need to be taking care of my skin. Since I work in Green Hills, I window shopped in the Green Hills Mall before finally deciding to check out Sephora. Pros: Sephora has SO MANY different options when it comes to brands and selection, so if you like something in one brand but something else in another brand, chances are that Sephora has it. Prices are competitive or better than department stores in the mall. Sephora also offers several sets of products that I haven't seen elsewhere. Finally, their Beauty Insider program is pretty cool if you're a frequent shopper and like free stuff. Cons: OMG Please stop with the constant greetings! It's cool to be greeted when I enter the store, but it's not cool to be greeted by the same person again and again within the frame of a few minutes. I seriously want to wear a shirt that says, "You've already greeted me. I'll ask you if I have any questions. Please don't ask again!" There is such a thing as Customer Service overboard, and Sephora has pushed beyond that every time I've entered the store. It really makes me reconsider going there just to browse new products. This is really just one Con, but it's bothersome enough for me to rate Sephora 3 stars instead of 4. read more

This Sephora is laid out nicely. Some of their stores can overwhelm me; they tend to be very busy and feel crowded. This one had a nice flow. I was given a sample of a fragrance I was admiring. The salesman told me that this line is only available at this store in the Nashville area. Everyone working there was attentive and friendly. I enjoyed browsing and buying. read more

I love Sephora, but I almost have to set a timer in there because eventually all the smells will make me start sneezing and get lightheaded. I always feel a little overwhelmed by this store, although I love looking here. Maybe I just can't deal with that many choices of mascara. However, Sephora has brought brands of make-up and body care to Nashville that you formerly just saw in magazines or when you travelled. It's nice to be able to go and buy Philosophy and Venom and Benefit all in the same place. The main attraction of Sephora is being able to try on make-up without anyone pressuring you to spend $200 while they slop $400 of stuff on your face. I love that they have self-applicators and face wipes available and you can just go through and try things and have fun. You know when you feel guilty when you open the lipstick packages at Target or the grocery store? Well you don't have to at Sephora because they encourage that and it's kind of like a grocery store because you can just pick your own. Salespeople will help you if you ask, but they don't pressure you; they just let the selection choose for itself. read more

I love their products! Unfortunately every time I go in there the clerks have always been extremely rude. it's almost like they can't be bothered! We are made to feel like we are a nuisance. They obviously don't like it when customers are interfering with the conversations that they are having with their fellow workers. It's a shame.... read more

If you know me, or have even just seen me out and about, you know that I am a VERY simplistic girl when it comes to makeup. So, needless to say my Birchbox subscription is really turning my life around. I'm seeing a whole new side to the benefits a simple makeup application can do. Enter: my first trip to Sephora in about 5 years. I wanted to pick up a 2-in-1 blush/lip product. The staff was, for the most part, very friendly. I can't give it many more stars only because I don't have much experience there. But it was a pain-free trip and I might go back. Although I despise Green Hills traffic. read more

Sephora is da bomb! I'm a girly girl and I love make-up, nail polish, everything related to facial care and more. When you walk in it can be pretty overwhelming so don't be afraid to ask for assistance from their knowledgeable staff. If you're new to Sephora, don't forget to join their rewards program and earn points! You'll also receive a little freebie for your birthday. Lastly, as a germaphobe, I appreciate that they have testers, tissues, make-up removers, and applicators available for you to try on whatever your heart desires. They'll even help you do it! For this Sephora location, I went in on a weekend (mistake!). It was very busy and I was finally acknowledged by someone when he almost ran INTO me to help someone else. I found out that the nail color I wanted was out of stock and that "it was a crazy weekend". Well, if you want quality time with an employee, shorter lines, finding more things in stock, then I suggest going in on a weekday/night. That's what I'll do next time! Recommended products: Make-up forever concealer! read more

I had a great experience here. Once associate helped me pick out an eyebrow pencil (Sephora house brand; perfect for my blonde brows & is also very precise-$12), one gave a fantastic fragrance recommendation when I mentioned I like hints of vanilla (Kat Von D's new fragrance, "Saint" - I got the rollerball for $18) and I had a pleasant conversation with the girl working the register when she recognized my area code as being from Memphis. Beautifully organized store & overall great experience! Also picked up some concealer (Sephora house brand) and a travel size of the Urban Decay oil-free makeup setting spray. I'll be back! read more

See all

The super-store - but not in a Wal-Mart way - for cosmetics and toiletries. I always enjoy going into Sephora, but if I'm scheduled to be anywhere, my best bet is not to venture into the store until afterward. Sephora has such a plethora of items, and I have experienced a very un-fun time feeling rushed to zip through the store because I had to be somewhere! If you know exactly what you want and where it is, go head and pop in. But if you're like me and like to look, and try, and look some more, try lots more, then look one last time, I'd suggest shopping at Sephora when you are NOT under any time restraints. Sephora is the one-stop-shop for mid to high-end cosmetics - Benefit and Urban Decay to Yves St. Lauren. It's great to be able to compare a whole bunch of products next to each other. Prices on the higher end items aren't any better or worse than anywhere else, so it's just expected that one's Sephora receipt for make-up just isn't going to compare to that of Walgreens. Sephora gets HUGE points for supplying an endless supply of lip and lash wands and eye shadow applicators so I can take it upon myself to try on everything in the store (except don't accidentally use the "alcohol" bottle instead of the "make-up remover" bottle on your lips like I did today. Ouch!). I rarely buy drugstore cosmetics anymore because of the forbiddenness of trying it on in the store. Other than the opportunity to try on make-up before I buy it, I think where Sephora really wins is in their unique box sets. They'll sell a box set of mascaras - 10 little bottles of different brands of quality mascara, for a bargain of a price. Or they'll do the same with lip glosses, or perfumes. It's pretty cool to take home so many different versions of something. One can compare and contrast! This isn't just a women's store, either. There are colognes and nice men's products. I haven't perused it as extensively as the make-up, but Sephora sells high-end skin care and shampoos as well as hair irons and blow dryers. It's nice they have a points program, too. Always good to have the opportunity to receive free stuff! read more

Where does the fashionable man go when he needs to dapper up more than his wardrobe and hair? Sephora... Ok, actually I just have been here numerous times with the wife and since I purchased her an item I'm now on their mailing list for all eternity and get free Birthday supplies. I think when they see me walking in they probably can tell from 60 feet that I do not use any of their product, nor am I going to be purchasing anything most likely, but the attendants are always nice. I find the prices a little crazy, however I'm told that's a reasonable price for looking awesome, so I'll leave it be. They've always been nice to the random guy wandering around the store playing with stuff while waiting on his wife to finish, so I think they're doing a pretty decent job not turning on the snob read more

The customer service is lacking and inconsistent with this store. Only 2 out of all the rest of the employees we encountered were actually trying to help us and the rest looked bothered when we asked for help and/or samples. Both my mother-in-law and I spent well over $150 each so what is to you if we ask for a skin care sample? Is it coming out of your paycheck? I don't think so. It's your damn job so make sure you do it well. More specifically the "makeup artist" who has a pixie boy cut hair. She just handed us our sample like ugh here. So rude!! Only Julie and the man in the register were so helpful and so sweet. The rest needs an attitude makeover. read more

I'm addicted to the Bare Essentials line and it all started here. The ladies are really helpful. One took me under her wing, taught me how to use the mineral line and made me beautiful. I don't think they require to buy a minimum for the make over either. I haven't had as much help with fragrances. The sales girls aren't so good at personalizing. But if you wander around long enough you should be good. read more

Hi. My wife and I are the invisible older couple who have been ignored for 30 minutes. Great customer service.

Every time I visit this store I feel as though I am being racially profiled (no doubt). The sales staff constantly trails me as soon as I walk in, and they watch you in a very, very suspicious manner as though I am going to take something without paying, lol.... Ex., I asked a question to a sales person who had trailed me since I walked in the store, so I decided to put her to work (older woman, dark shoulder length hair, short in statue, lots of makeup/glitter on her face, a mess) and ask her about a certain type of lip gloss, based on her tone of voice she was very disinterested in helping me and acted as though she didn't know what I was talking about but she continued to watch me until I walked out of the store. I've been to my share of Sephoras across the country and without a doubt, more customers service training is needed at this location and if I could give no stars for this rating, I would. The management should do a better job in training their sales force with regards to customer service, respecting all people regardless of race or ethnic background. Furthermore, I'm sure if I felt this way others have felt it too, which is shameful and disrespectful on many levels. In short, my experiences have been less than favorable at this location and they've just lost what would have been a very good customer. I'm sure they don't care but I just thought I'd put that out here anyway... read more

I really want to leave 5 stars, because I've had such good experiences at this Sephora. Unfortunately, there is one employee who bothers me so much that I have reconsidered purchasing just because he is so snobbish. This gentleman is always in the perfume section. He seems very knowledgeable, which I like, but he has such a strange and uppity attitude when speaking to customers and hovers when I am browsing. I'm a very big fan of the replica and clean fragrances at Sephora, and I have made many purchases at this store, but every time I see this gentleman there I walk out and go to Nordstrom. read more

This Sephora is nice. Most of the employees are extremely helpful. I went in with a friend on a Saturday afternoon to have a makeover. I came in with no makeup on and kind of "dingy" and I don't feel like all of the employees took me seriously. I came in with a hefty budget, ready to spend money on products that I feel in love with but because I wasn't "made up" already and dressed to the nines I feel as if I was judged a bit. Awaz and Emily were great- they helped my friend and I. However, there was a tall blonde woman (who I believe was a shift leader or manager of some soft; she was directing the beauty bar schedule) that seemed annoyed by our questions. She didn't seem helpful, and didn't seem to even want to help other guests. When someone asked her a question, she rolled her eyes. Overall, I had a great experience, but there were a few unpleasant employees. read more

Let's be clear....I loathe makeup, so this may not be the review for you. But I have this 'job' thing where I need to look like a grown up and that requires my skin to have only one seamless color and my lips to not be chapped. I have been to this store on a number of occasions and I was daunted by the prices and the hipster super polished looking staff. "No" I scream in my head, "I don't want a basket. I don't know what the heck I want!" The key to success here is to go on a weeknight and work with a color specialist from the get-go. I met Crystal who was crazy nice but really wore more makeup than I would put on in a year (it looked great on her though). I explained that was not my style and she TOTALLY hooked me up with the right products, showed me how to use them and didn't try to sell me anything I didn't want. I look the way I want, my super finicky skin doesn't freak out and the world is a good place. Oh, and then you can go next door and eat a well deserved chocolate chip cookie for looking like a grown up. read more

This review is actually for the Sephora inside of JCPenney in Murfreesbro. I had an amazing experience recently! It's such a beautiful store and everything I needed was there. The skincare specialists were VERY knowledgeable and super friendly! They directed me to great skin care and cosmetics lines; not just expensive stuff, but products that work. My skin looks and feels great, and is glowing again after only one week of using Peter Thomas Roth's line. All because of the specialists knowledge. Thanks and I will be back very soon. p.s. Thanks for the yummy samples as well! =) read more

I'm originally from Northern VA and Sephora is hands down my favorite store. The customer service is always exceptional. With that said, the customer service at the Sephora in Green Hills Mall was definitely the worst I have experienced for a Sephora. I walked in and was not greeted by anyone (very unusual), but it was the day after christmas so I understand I guess everyone was busy. I wanted to try a sample of a foundation I had been eyeing and after looking around for a couple of minutes, saw two employees in the corner talking amongst themselves. I politely said "excuse me" and asked if one of them could help me with a sample. She walked with me to the display and said she has to call someone over to help me with the sample. She talked into her walkie talkie and told me someone would be right there. I said ok and she went right back to the other attendant in the corner to continue talking. I waited a few more minutes and then finally just left. The only other attendants I saw were behind the counter and busy. I guess maybe the two who I so rudely interrupted were just too busy to help. Either way, it was reason enough to just leave the store and go to macys or dillards makeup counter or even just wait until I got to a hometown Sephora. One of my favorite things about going into a sephora is the fact that I can talk about makeup with the people who work there and ask for advice, recommendations, help, etc. I left 2 stars because it is STILL sephora and the size of the store was nice. read more

Awful service. I got no help until I hunted someone down and when I finally did she treated me like I was an idiot because I didn't know a lot about makeup. unsatisfied is an understatement. read more

Worst customer service I have ever experienced at a Sephora store. I said "excuse me" to several employees to get some help and they all looked past me and went to go chat with their coworkers. When I finally did get help she put in the least possible effort to match me with a foundation. She put two different foundations on my hand and didn't even blend them in and just picked one and walked away. I decided the one she chose was too light so asked another employee for their opinion. It appeared they were out of the next color and she didn't even bother to open up the drawer to see if they had any more... again I had to ask her to check. She then suggested I order it online but didn't even try one bit to try to find me another color similar or order it online for me. Then the cashier didn't bother to speak up she was whispering asking for my rewards card and didn't offer anything for my points. Overall horrible experience. I would not suggest this Sephora to anyone, save yourself and go to ulta read more

I was there today and bought three products. No free samples were offered. Staff on the sales floor was excellent. The guy behind the register, not nearly as nice. What's funny is that two of the things I bought were given to me as samples last time I was at Cool Springs. I hate I made the special trip to Green Hills. read more