Their hand cream advertisement on the window caught my eye - I'm a sucker for good hand cream,…read moreespecially in the winter. Decided to check this location out and the employees were warm, welcoming and helpful. Only purchased a hand cream but I'm now intrigued and would like to try additional products in the future. The staff were eager to assist so they probably would have helped me find additional products had I been in the market for such. Great experience.

I always get my perfume here. The staff is helpful and kind. Would recommend for others to come by…read moreand at least test their products.

Newish store, I think opened in last year or so. First time in today and unfortunately didn't have…read morethe best customer service experience. I was in for about 7 minutes and there were 4 employees working that I saw. 0/4 said hello to me and 0/4 asked me if they could assist me with anything. I was lingering just waiting for someone to ask to help me and give them a chance. Nada. On top of that the soaps smelled awful, very strong like flowers at a funeral home almost. At least the few I smelled while there. Really it's all about customer service, so I wish I had a better experience. I hope they work on that, as there were so many employees just sitting around not engaging. I was one of two people in the store so no excuse. Love a good homemade soap. But Buff City needs to up their game.

I love the scents, culture, and staff at Buff City Soap - this was my first visit to this location!…read moreI rarely make it over to this area and it's a heavily congested plaza shared with Target, Panera, etc off Old Hickory Blvd near I 65. This store seemed a bit larger than the Franklin and Green Hills ones and was gorgeously laid out. The staff were very friendly and helpful. For laundry powder - you can go with one of their already blended staple scents (I personally love Commando) or make your own - one staff helped me blend Patchouli and Sandlewood that I really enjoyed! I also love getting gift items here! Don't forget to reuse your containers for $1 savings and they are currently running a deal $50 spent = free hand soap next year every month with a minimum $25 purchase.

We attended the grand reopening for this location and it was so lovely! The staff were super…read morehelpful, the atmosphere was energetic and full of great goodies! We spent some time chatting with the rep from Caudalie and members of the team Alicia and Katie. It was a great experience! They handed out free swag bags for making a purchase and being there to support the re-opening. The ribbon cutting was so cute! They had some promotions running as well for certain brands.

I love shopping at Sephora and typically there's great customer service but that does not apply to…read morethis location when Nas is working. I was told to wait in a certain area for an employee to help me locate a specific lip balm. Unfortunately, no one came, so when I spotted Nas nearby, I asked him for help. Instead of simply looking up the product, he proceeded to explain to me that he "knows the layout of the store" and insisted there was no possible way I had purchased this lip balm at Sephora a month ago and that I must be mistaken. I specifically asked him to look it up on his device, and he didn't. The entire interaction felt unnecessarily argumentative and condescending over something as simple as helping a customer locate a product. My friend then pulled out her phone, looked it up herself within seconds, and confirmed that the product was showing as in stock at Green Hills. Nas then walked away saying "one second," and shortly afterward began yelling across the busy store, "I found it! I found it!" rather than coming back to us or asking us to follow him. The store was packed, and I could barely even see where he was. I literally had to locate him by following his yelling. Once I got to the product, the shade I wanted was not on the display. It may have been stored underneath in the locked cabinets, but by then Nas had disappeared and never returned to finish helping me. After spending so much time insisting that I was wrong and that he knew the store layout, there was also no acknowledgment or apology when it turned out the product was exactly here in the store I said it should be. I ultimately had to find another employee, who was able to help me locate the shade I wanted. I was dissatisfied enough with the interaction that I planned to speak with a manager, only to find out from another employee that Nas is apparently one of the managers. That made the experience even more disappointing because with the kind of attitude he had he should be far away from management or front facing customer service roles but maybe he's not always loud and wrong. Regardless, the condescending and mansplaining approach was completely unnecessary.

I've tried to stop by this particular location 3 different Saturday mornings, and each time the…read morelights were off, I didn't see anyone in the store (even though they were supposed to be open). They don't post their business hours anymore, so it's very difficult to even shop here (even though it's the closest to my location). I'll drive 25 minutes out of my way to the White Bridge location - so much more predictable.

Makiya and Selena at this location are SO helpful and knowledgeable about the products sold at this…read moresally location! They are super friendly, provide awesome customer service, and are quick to answer questions and help customers find affordable options for products!

Monthly customer (gotta keep the grays away between my quarterly hair appts). I really love the Age…read moreBeautiful Line. This particular store has a very attentive and supportive staff, is sufficiently stocked, and I always find the prices fair!

I always find good deals at Sally! Well stocked, friendly staff. I don't generally ask for much…read morehelp. But I know they'd be willing if I needed anything:)

So if you didn't know, Aveda offers for your birthday/birthday week or month I'm not sure but you…read moreget a free nneck massage and a free product. I happen to stroll into this Avita after being next-door and this woman approached me and I told her I'm here for my birthday gift. and I don't think we do that anymore. Then I said well I'm going out tonight can I borrow a brush and she said well-all of our products have been sanitized and we can't give you one. And we're not doing any more services because we close at five but the door was still open it wasn't locked. I don't see a close sign on the door so I think the woman was a little condescending and I do not appreciate her commentary of lack of knowledge. I would not suggest this Avita I would say get your service done up north where they do have this birthday special and they appreciate their clientele and I'm pretty sure dollas to donuts that they would allow me to borrow a brush and be able to sanitize it within five minutes.

Like other reviewers have said, very rude and hostile employees. Melissa M., specifically, is…read moreabsolutely awful. Around 40, "no makeup" look, dark hair. If she's standing behind the counter, her normal spot to post, walk out if you don't want your day to go downhill. Seriously. I stopped shopping the store because of her and switched to exclusively ordering online. Now I've given up using Aveda products altogether after my stops into this location to redeem in-store only reward offers resulted in further intolerably nasty treatment from her. If anyone's listening, this store needs a massive overhaul. UPDATE: Aveda's response below is laughable. I emailed ConsumerCare-US@gcc.aveda.com not once but twice in December, 2018 regarding a (different) appalling experience with Melissa M. at this store. Each time, I received an automated reply stating: Thank you for taking the time to email us at Aveda Online. We have received your email and a member of our Aveda Online Customer Service team will review your inquiry and respond to you as soon as possible. Thank you for contacting us! Best regards, Your Aveda Online Customer Service Rep I was never once contacted in response to these emails. I checked my junk folder. Thinking the first email may have been accidentally overlooked or lost in the proverbial shuffle, I sent the second one, again relaying the horrible experience I'd recently had. Never a reply. So no, Aveda, I won't be wasting my time emailing you about this again. Melissa M. and your failure to show even enough courtesy to deliver a promised response to an email have driven away a loyal Tier 6 Pure Privilege member. Kerastase thanks you.

All of the workers were so helpful and nice!! I was welcomed and helped so beautifully and…read moreefficiently, the girl with pink hair, (I can't remember her name), helped me with the jewelry that i needed, and let me know how to properly take care of it. I got a great deal and an awesome experience!

I really loved going to this place. Staff was very kind and welcoming and everything was very…read moreorganized.

Closest location to my home - love the layout, staff is friendly and helpful, always well stocked!…read moreHave had pleasant and positive experiences in the salon here. Only tricky part is navigating their shared parking lot with lots of other businesses.

Nice location! It's always clean inside and the people working the registers are sweet. The parking…read morelot can be a mess - I never have trouble finding parking, but it can get really congested. I've also used this location for Happy Returns and that's been a seamless experience also!