Always helpful and kind both in the pharmacy and the store! We always treated with much knowledge and kindness! Many thanks to the team work there! read more

I want to take a moment to recognize Aiden, a pharmacy technician at Walgreens, for his outstanding customer service. From the moment I approached the drive thru, Aiden was patient, friendly and incredibly professional. He took the time to thoroughly answer my questions about insurance and went above and beyond to help me get my copay assistance card on file, saving me over $100 on my prescription! In a time when genuine, helpful service is becoming harder to find, Aiden truly stood out. His knowledge, kindness and willingness to assist made a stressful situation so much easier. Walgreens is lucky to have him....he's definitely a keeper! Thank you, Aiden, for your exceptional care and dedication! read more

I had a great experience with this young man. This gentleman names Arian was great with assisting me while i was looking for vitamins. Its rare to come across a great smile and a hardworking attitude. We need more younger folks like this young man. read more

This Walgreens sits on the corner of Bakers Ridge and Carothers Parkway, and is your standard Walgreens location. I have stopped by this location to pick up a few things, as well as my recent visit found me in the onsite Vanderbilt Clinic. My trips to the retail part of the store have been fine with the exception of service, which is always lacking. Each time I have checked out, it seems like I am annoying the cashiers. They are never friendly or helpful. My recent clinic visit started out with the same service woes, as the gentleman checking me and a few other patients in, seemed annoyed that I arrived for my appointment. He was not the most pleasant to deal with, especially when you are feeling less than stellar. I will say that the NP that actually saw me turned the visit around. She was kind, helpful and empathetic. When I exited, I scooped up a recommended spray and went to check out, only to be hit with that lovely Walgreens service mentioned above. Smh. Overall, I will probably avoid this location in the future. Not only has service always been an issue, but the store is not in great condition and is in need of an update. I did want to note that the NP mentioned the clinic is not affiliated with Walgreens outside of being located there, so technically her great service, and the gentleman's not so great service, has no impact on this review. read more

To the Pharmacy. They need to treat people with respect. I understand they can be overwhelmed with their job, but I little patience will go a long way. I was online for a refill at 1:15 pm to 1:30pm so they hang up on me because lunch time , without letting me know. Then later in the afternoon, because I took time to let them know the name of my medication, they put me on hold again and after 10 minutes, they hang up the phone completely. I know it was on purpose. Not very nice! Chill out! read more

Crowded and overpriced! It was crowded and had a long line. I came for name tags and they only had one 25 package. I needed 35. Waited in the long line and was helped by a slow cashier who whispered at me through the plexi-glass. I could barely hear anything he said. Then I went to the cool springs Walgreens to get more name tags . They had 6 packets in stock , there was no line AND they were 60 cents cheaper! How is it 60 cents cheaper at a Walgreens 7 min away!! Maybe it was because the 2nd Walgreens actually took the time to ask if I was a rewards member. Are they like Kroger charging you more unless you enter your number? read more

Walgreens - Different prices at Walgreens 7 min apart! - Drugstores Near Me - Franklin, Tennessee

A Walgreens is a Walgreens wherever you go. Same aisles, same types of products, nothing to report on there. But I do like this location because the people are so nice! They try to engage in the super short time you are checking out, and it feels genuine. I've never walked out of here in a bad mood. read more

Making sure the pharmacy employees knows with each prescription whether your insurance covers it or not. I looked at my app and it said my prescription was ready and it would be $10 with insurance however I went through the drive-through and the drive-through girl said it would be $47 that Walgreens didn't have a contract for my insurance I explained that my app said it was only $10 so I went home didn't purchase the prescription at $47 and called the pharmacy at Walgreens. They said it was $10 with insurance so I went back for a second time and went into the store and paid $10 for the prescription. The girl at the drive-through window was very rude to me and said you didn't have a contract with Walgreens and she insisted on it being $47 but my receipt said only 10. read more

Needed to grab some products. I also Andrea if I scan the product will it bring up coupons to download: she was complaining about quitting the whole time to another employee instead of answering my question. She just said you'll need to hurry since we are closing. Mind you she already scanned my products. Pure laziness in so many ways and you can just tell by speaking to her. read more

Health"care." Ridiculous. We schedule our son to get a physical for nursing school there. It literally says that they do school/camp physicals when you schedule. My son showed up and they told him that he needs bloodwork (which was a lie) and told him to go to the Health Department. When I called to ask why they turned him away, the lady kept lying to me and being cagey with her answers. She told me it's up to the providers to determine whether they can do the physical or not. You get that? The provider can determine if they feel like it. The scheduler continues to lie to me until I pinned her down to give me an answer about whether or not they do physicals there. They should be absolutely ashamed. This is a kid trying to be THEM when he grows up and they treated him like he wasn't important enough. Idiotic. Don't bother with these people. read more

Julian in the pharmacy is amazing. Very kind and professional and pleasant. You can tell he cares!

Purchased some Visa gift cards for sizable amounts from this location. Of course when I went to use them, they had a ZERO balance. Called the store and they really did not care at all. "no refunds". I asked them if it concerned them that it appears someone is scanning the card numbers in the store and stealing the money from them. (In my case, I found that the cards numbers had been used to purchase over $700 from a big box store). Nope, they did not care at all. Did not even want to hear it at all "call the gift card company". read more

Was traveling to Franklin from Southern California and during the flight I realized that I forgot my prescription at home.... Went straight to this Walgreens since it was on the way to our hotel in downtown Franklin and literally got there at the pharmacy's closing time, 6pm on a Sunday. To top it off, my prescription wasn't even with or in the Walgreens system. The gentleman who was closing the pharmacy could have told me to come back the next day, or even that there was nothing he could do. Not this guy, he stayed late on a Sunday, called my home pharmacy to get the prescription, and filled it right then and there. Forever grateful to this real southern gentleman. read more

CLINIC: I came in 6:37pm bc the clinic hours listed on the site are listed until 7pm. I arrive to a sign that says "closed"... HOW FRUSTRATING???!! Called their help desk to which they showed they should be open. So we stayed on the phone to ask the Pharmacy staff if they left early (there was a line), so we filed a complaint and should be receiving a call from someone about the miscommunication. Asked to speak to the manager at the front that informed me the hours changed BUT YEP WE LOOKED THEM UP ONLINE TOGETHER AND IT IS NOT UPDATED ON THE WEBSITE. wow. Seems like a pretty big mistake on your end Walgreens! read more

I was the only car in the drive through at the pharmacy and still waited over 20 minutes to be greeted all the be told that they lost the prescription. Very poor customer service. Choose a different Walgreens. read more

I've been going here for years, and always had a wonderful experience. I see all the other reviews, and have to say everyone makes mistakes sometimes, but I haven't had an experience like that. 9 years of going to this pharmacy, and it is better than any other Walgreens I have been in. Thank you. read more

Not the place to go if you're heavily pregnant and in a lot of pain. Employees are very cold and not interested in helping you find what you need. Closed ahead of schedule on top of it. read more

Today I had the joy of hobbling into Walgreen's today a la Quasimodo style. You think I would turn some heads with my pimp walk but alas no. No one offered me any help as I winced in pain to the very back of the drug store. Why walking aides are in the very back corner...baffles me. If you are going to do that Walgreens, at least have some sweet motorized scooters or help a gangsta out and retrieve my ace bandage for me so I don't throw up from pain in Aisle 5. Because seriously, I wanted to throw up. Move that stuff close to the front, or be a little bit mindful of the gimps. We have feelings too. read more

DO NOT GO TO THIS PLACE. My husband was quoted an amount of $85-$100 for a walk in visit for a COLD at the Vanderbilt clinic and MONTHS later, I am still fighting a bill we received for $188...for a walk in visit that lasted no longer than 20 minutes. read more

My wife and I had a 12:45 appointment for our second Covid Booster at the Walgreens at 9100 Carothers Pkwy, Franklin, TN 37067, on Sept. 8. I made the appointment online and completed the 24 questions asked for pre-registration for both of us. We arrived at 12:35. We were told to wait in the aisle and that they would bring me forms to complete. I advised them that I completed all of the forms online. The employee told me "Oh. We're having problems with that system." I told her that's exactly what I was told on September 18, 2021 - nearly a year ago; when I also told that I had to do both forms again. She replied, "Well, we're having new issues." Really? I don't believe you. My wife is in a wheelchair, having suffered a stroke caused by the stress of Stage 4 Metastatic Breast Cancer. You would think that the employee would endeavor to get us taken care of on time, not early, just on time - but no. We waited 15 minutes past our appointment, and then she went to take care of another patient first. I asked her if I could complete the forms - for the second time, while she was giving the other customer her injection. She got huffy, walked back into the pharmacy, and came back and handed me the forms. While she was in the small enclosure with the other patient, we could clearly hear them talking about "...how people should have more patience." What? Why are we asked to make an appointment that they do not honor and complete forms online that they do not use? She went on to have an extended conversation with the other patient while we waited. She took 12 minutes to make a single injection. Now it's our turn - nearly 25 minutes after our appointment time. I squeeze my wife's wheelchair into the small enclosure - without the employee offering any help. She takes less than 4 minutes to administer our two injections. Yet, we were deemed 'impatient' while she took 3x as long to give one injection and carry on a conversation. I am a retired senior executive of Walgreens and I was ashamed. I plan to write the CEO. read more

BAIT and SWITCH on Medicare Patients. I was quoted a price for life sustaining medicine only to be provided with an amount 5 times the cost because Walgreens deliberately slow walked the exorbitantly expensive prescription until my insurance renewed and I had a new deductible. SHAME ON YOU WALGREENS! It seems to happen across the board anywhere I go in this country and I'm done hearing how it's not the fault of the state licensed professionals because of a supply shortage! I guess it's my fault for being old and sick and being critically ill with a fatal disease. "First do no harm" apparently does not apply to pharmacists...just real professionals. read more

This Walgreens pharmacy location is awful!!! Poorly staffed and always slow. Their automatic phone reminder service is good - received a call 4 days in a row that my meds are ready. However, I've been sitting in their drive-thru now for an HOUR!! Me and four other cars. Can't get out of line due to cars in front of and behind me. No one has even come to the window to talk to the customer in front of me. My meds will be expired before I get to the window. Awful service!! I'm switching pharmacies immediately. read more

HORRID! DO NOT GO TO THEIR WALK IN CLINIC! I made an online appointment and filled out all of my info and insurance information TO SAVE TIME. When we got there, we had to do it all over again but the Nurse Practitioner did not know how to use her system. We have Blue Cross Blue Shield which is one of the most common plans in TN. This should not have been difficult but she did not know what she was doing so we wasted 35 MINUTES and finally had to leave and go somewhere else. SO FRUSTRATING! A complete waste of time. NEVER AGAIN! read more

Very popular location. I've never been in when it wasn't busy. Pharm & checkout personnel are very friendly and get you as you enter & exit.

This has since happened to me again. I do not know why I decided to go back. They guy at the counter again told me it would be 10-15 minutes to wait on a prescription. I had a meeting in 30 minutes, so I thought I would be fine and waited. I was not out of there for 40 minutes. read more