I hate to write this but all bath and body works stores should be consistent. I shouldn't have one store telling me one thing and another store telling me something different. I used to work for the company, so I know the general basics of the return policy. I got an older candle as a gift, and since I didnt like the scent I came in to exchange it. The associate didnt do the exchange for me due to it "being over a 90 day old candle". Ive never heard of this new rule before so I looked up the return policy and couldnt find it. However I admit I didnt look through it thoroughly so I called another store and they said that this store SHOULD HAVE done a exchange for me as "no receipt" and taken my ID (this is what i figured would happen too). So then after being told this by one store, I go back in to this store for them to say they'll only give me the lowest price of the item. So i just went to the other store and they did the exchange in 2 minutes, no issue. I don't want to be a Karen, but all stores should be consistent. If you cant exchange "older candles over 90 days" then all stores should be saying that. I shouldn't have to waste gas to go to the store that will. And if one store is saying they'll do it, you'd think the store saying the wont do it would just do it to make the customer happy and not have the customer drive around town. Its a bummer knowing my local store doesn't follow the same exchange policy that I've know for years. Im not trying to exchange a fully used candle, I'm just exchanging a gift that didn't spark my liking. This shouldn't have been an issue unfortunately. read more