1. Bath & Body Works

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    Rolling Hills, CA

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    Bath & Body Works

    4.1 (13 reviews)
    Open • 10:00 am - 9:00 pm
    Updated 3 months ago

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    Max S.

    Yay! A Bath and Body Works on the hill just opened. It's new, clean, and fully stocked. Because they are presently following covid protocols, there is a greeter at the door, advising al entrants that masks are to be worn at all times, social distancing must be followed, and to grab a bag near the entrance which will be used when checking out. As well as, only a handful of people are allowed in the store at a time. There's an area to the side where the line forms for those waiting to get in. For those of you who've never been in a Bath and Body Works, they sell lotion; body gel; hand soap; hand sanitizer; candles; etc. I personally enjoy the pungent scents of their hand soaps.

    Stefan And Amelie D.

    Right when you walk in the staff want to help you. There was a sale today and we got items at a good price.

    Offer not given in store!

    This store was trying to charge me more for my candles than the 12.95 offer in my email that said "Online and in stores" 12.95 But they wanted to charge me more and said the only way I could get that price is if I placed it online, and picked it up in the store! Then they said they had this problem on the day before too, but were continuing to charge people the higher prices! It made an over $10 difference for the candles, as well as not giving me the correct price on the hand soaps! They didn't even put a sign saying the excuse that corporate made the mistake, and we would be happy to adjust the prices to the correct sale prices. They ended up finally doing that for me but not after a failed attempt by me to try to place an order on my phone (which they never should have told me I had to do).. How many people being overcharged here? Managed did nothing. Federal Trade commission should be notified as this is illegal to advertise, then charge different price, and not even tell the customer, then lie repeatedly about the problem. If you shop here, watch price you are being charged! Other than that, nice store!

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    7 months ago

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    3 years ago

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    Review Highlights - Bath & Body Works

    “Smallish B&BW, which is, as we say, located up on the hill, LOL.”

    Mentioned in 2 reviews

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    2.8(143 reviews)
    0.1 mi
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    Love the convenience of having an Ulta on the hill so I try to shop here whenever possible versus…read moreordering via ship or other location. That said, I've noticed their customer service is not as good as it used to be. Having made the trip to purchase in-store after seeing the item was in-stock, I needed assistance to find it. There were staff chatting with each other and one saw me waiting at the front. She was nice enough but had no clue how to help me. She called over what appeared to be the manager and he seemed disinterested and told me that whatever is on the floor is what's available. I mentioned that the item shows in stock online and they suggested I had looked at the wrong Ulta location. After returning home, I placed the order for in person pickup and what do you know, it was in stock and available. Made 2 trips which could have been avoided. I only wrote this review in hopes the owner or manager takes notice that several customers are now saying the service is going downhill. Ulta isn't exactly the cheapest store around and with that, comes an expectation of good service.

    I recently stopped by this Ulta Beauty recently to reederm my birthday reward and use a $10 coupon…read more Overall, my experience was pretty average, and I felt like the customer service could be better. I found an item I wanted to purchase with my $10 coupon, and the coupon actually went through at the register. However, once the employee noticed I wouldn't be paying much after the coupon was applied, she started looking at the fine print on the coupon. It honestly felt a little awkward. She eventually told me that I couldn't use the coupon, even though it already had gone through the register. On top of that, I had already picked out my birthday reward but she took it back as well, which I thought was a little strange. We were eventually able to work everything out, but the whole interaction could have been handled much more smoothly.

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    Bath & Body Works - cosmetics - Updated October 2026

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