There was about 5-6 people working. None of them seemed to be bothered and continued only talking with each other in Spanish. I shopped several areas of the store and not one associate helped me with the current deals. They also gave out innacurate information regarding one of the scents. Then upon packing my order which consisted of 5 handsoaps and more they shoved it into one bag smashing my pocket back holders. Was not informed I earned a reward with that purchase so I wasn't able to spend further money in the store today. I definitely think the palm desert location has way more selection. The associates are a lot more ready to help you as well. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Rancho Mirage, California

Stopped here to see if they had the shampoos and conditioners, they didn't have them but... Itzl helped me find my new summer scent and she even mixed 2 summer scents to get a third scent! She was so sweet and helpful that I ended getting my new summer items thanks to her! She wasn't rude when they didn't have the items I was looking for and she encouraged me to look online and then asked my sons if they needed help and my son got an ocean scent body spray so we all left happy! read more

Bath & Body Works - Summer scents - Cosmetics & Beauty Supply Near Me - Rancho Mirage, California

Do you ever tell yourself you're going to go into a store and purchase "One thing" and come out with bags full of merchandise??? Well that's always my story when I visit a bath and body works. Whoever is decorating the store or even training the employees, is definitely on to something. Could be all those try me stickers, or the cute hand sanitizer holders, or who knows! But they get me each and every time! I wanted to get mini sanitizers this last time and come out with several lotions, some hand creams, 2 sanitizer holders, a cute random purse bag thingy?? And finally some hand sanitizers. You've been warned, you will in fact spend more than you initially wanted and have no regrets leaving lol 10/10 read more

Employees were very helpful , and the store was well stocked and clean. Thank you, Eric, for up selling us at the register

I've been trying to purchase items thru the app and it sucks. I've received a free birthday offer and it won't allow me to use it. The app is very not user friendly. It's impossible to navigate. Why bother having an app to purchase and ship to our homes when it's useless. I hate this company read more

Not open, I went to store because of email saying that they are open. There's sign that temporary close . Update, They are open now . There are limited amount people that can be in the store but the bbw ladies are great at taking care of the customers as they wait in line . read more

I love the staff, super helpful and nice! Made my visit there awesome! Got some cologne and candles! Will come here again instead of the Palm Desert location, they regulate COVID guidelines more! read more

I am a member of the rewards program. I love Bath & Body Works and I enjoy the location of this particular store. Service has always been friendly and courteous! I was really surprised when I went in today and as sweet and helpful as the sales ladies were, the cashier was just awful. They have a huge sale happening and signs are kind of everywhere which can be confusing so I had some products that I brought to the register, as I was checking out, but I had some questions about other items. The cashier was "Karlee" I believe and she had this very rude and aggressive tone. She kept talking over me and it was pretty embarrassing. I understand that there were items not included in the sale but I couldn't get a question in because Karlee was too busy trying to be right. She was brash and I didn't appreciate it. I hope she gets additional customer service training. She needs to learn how to listen to her customers so that she can better assist them. I am really disappointed in the experience I had today at this location, as it was my favorite. I'll have to start going to the one at the Palm Desert Mall. read more

Great sale but the line is ridiculous! What are people doing in there? Grab a candle and get out! Store staff - next time you have to limit time for customers in the store to five minutes!!! I'm on line and no ones has come out in 15 mins!!!!!!!! read more

Friday 1/6/18 @ 9:45p. I've been to quite a few Bath and Body Works and this has been the only one where I wasn't greeted upon walking in (this wasn't the first time that it happens). Also with a big sale and discounts everywhere, it got a little bit confusing on what was on sale and what wasn't. When I got to the register I asked the associate if the candles were on sale and she said, no. It's only on sale if it has a sign. She didn't bother to show me what candles were on sale. No one was in front of the store so there was no one who could assist me. So I walked out. Horrible customer service. Every other Bath and Body works I've walked into have a friendly associate greeting, share promos upon walking in (if not right away, within a few minutes) and assisted me without making me feel like a burden. Not shopping at this bath and body works. read more

I went for today's sale. I waited out side. They complied with covid measures. Offered water to people waiting. Explained the app and showed me exactly what I was looking for... Helpful on top of things fun and pleasant. Thanks guys!!! read more

This location is so convenient at The River. The staff is always so helpful. Kelly was fantastic!! Even though I said I was doing okay, it was clear that I was trying to grasp multiple bottles of lotion (I avoid those convenient shopping bags because that means I will buy more stuff!!). I think Kelly knew I was going to drop 5 bottles of lotion on her floor unless she did something - so, she just walked up and offered to put them in the bag for me. Kudos ..... because then I ended up buying 9 bottles!! :) At the check out, I told Kelly they were gifts for co-workers -- she gave me cute little bags & tissue paper. I really appreciate how thoughtful & considerate Kelly was. The store itself was clean, well-stocked and everything was clearly marked. You guys are great!! read more

I love BBW, however this store was a huge turn off. I took my husband to pick out a gift. I knew exactly what I wanted. There was a manager type lady (can't remember her name) who was so obnoxious and would not stop hovering over us like we were going to steal something or not buy anything. She stood within a foot of us and kept interjecting on our personal conversation. Once she figured out what we were getting, she kept trying to upsell us on more stuff, in a really desperate please give me more sales way. Everyone else in the store didn't seem like they wanted to be there so maybe this lady was making up for it. Who knows. I don't enjoy shopping experiences like that. Also, the store was poorly stocked, cramped, amd smelled like a sorority house. I'd rather buy online. read more

I love BBW and have been going to stores and shopping online for the better part of 2 decades. I have never had an experience like I just had with Suzanne. She was pushy and obnoxious. My husband was looking at aromatherapy and she dismissed him to the men's section. Really? Gender specific? She was hard selling me and not listening. I finally put everything down and left. I will find another store. read more

Absolutely awful and unloyal service to their customers. I went in to make a purchase using my merchandise credit and a survey coupon, and the associates and manager or customer sales lead Becky would not let me combine the credit and a coupon. She told me that it's in writing on the back of the receipt, although it is not at all. When they realized it wasn't, she tried to tell me that her computer will not accept the two together. I asked her to try it and she refused. Funny thing is, I worked for Bath & Body Works and I'm still a loyal customer and I am 100% positive that you can combine the two. Customer service has already contacted me. I'm a huge fan of OTHER bath & body works- just don't shop at this one if you want loyal service. I ended up walking out of the store without making my purchases, so in the end they lost out on my business. read more

I'm writing this review mainly for Viviana. She is always so helpful and cheerful when I shop here. I wish all the employees at this location would be like her. It would definitely be more enjoyable when she isn't working. Thank you Viviana! You're the best! read more

This is the best BBW I have ever been to!! The staff is so friendly and helpful! Make sure to ask for Amanda or Armando when you go in!!! They are the best!!! They always remember me to!!! Such wonderful staff ... read more

This rating is mostly for Amanda. She's very cheerful and helpful, you want to keep shopping more! I can't say the same for the other girl she was with tho. The place is very organized and festive. read more

This store was a little hard to find as it was confusing being surrounded by restaurants. And no signage was posted to show where the store was, but it was great as usual. The ladies were so helpful, and peppy. I typically love shopping at these stores because of the service. Yes, I can shop online for the sales, but it's better in person. It's a smaller store, but they carried everything I usually get, so it was a win for me! read more

My favorite bath&body works. Always very helpful and friendly. The store is clean and beautiful. I have shopped here for many years and have never had a problem and Love there product. read more

Love bath and body but the service was trash! Wanted to go in to buy several items, but the way we were treated was just intolerable, had to leave. The lady there was being a total bitch, and racial profiling us. I felt unwanted and she kept an eye on us, which is fine, but just a little too close: following us around the store as if we were going to take something. I would give zero stars but the rating system doesn't go that low. Next time i'll think twice before coming to this bath and body. read more

I lov this store and everyone who works there is friendly and very helpful. Their fragrance' s smell so good, from candles to body spray.

I go to this store all the time, the service is outstanding ! The store is older but always looks great ! They always show you whats new and the best way to use your coupons to get more bang for your dollar. read more