So, I am very disappointed in all the one-star reviews. I am not saying they are false, but I feel they are seriously exaggerated. To say all the employees are useless, or that they racial profile, and horrible customer service by not returning the product you purchased are all horrible things to say regardless of if they are accurate or not. There are different ways to state these opinions that do not involve the hurtful degrading language in these reviews. Stop trying to bring down good businesses with negative false accusations that probably didn't happen or happen the way you explained. Although not every customer will be satisfied especially working in retail. Now that I have said my piece regarding the one star reviews it is time for my review. My wife and I visit this Bath and Body Works location every time we go shopping for their absolutely wonderful product. Karen, the store manager is so nice and gracious every time we visit, and all the staff always greet us when we enter, and they explain current specials they are running. They see lots of customers each day and the fact Karen remembers my wife and I add a special touch to every visit. We always return to this location not just because of the distance from our residents but because of the customer service that we always receive. My only advice to the store staff and Karen is to ignore all these nasty Nancy's because they are ones that constantly complain about everything. I don't feel they know how difficult it is to work in retail / customer service. Keep up the good work!!! Karen and staff thank you for making my wife's and my visits a wonderful adventure every time we come in. read more