I spent 50.00 dollars on Sat May 28th picking 4 hand soaps, (1)coconut spray, (1) coconut shower gel and (1) what I thought was coconut lotion but was an additional coconut shower gel. The problem was that the gel was was in a different looking packaging and I assumed it was a lotion because it looked different from the gel I had just put in my bag. I immediately went back the next day (Sunday May 29th 2022 around 11am) to exchange the gel for lotion but the sales woman said I had to pick another shower gel and that I couldn't exchange for a lotion. I didn't need another gel I just wanted the lotion which was the same price. But the woman said it didn't matter, I had to exchange a gel for another gel. I don't understand this exchange policy it makes no sense. I have spent an obscene amount of money at this store over the years and this is how they reward their loyal customers? Terrible and shameful. I told the woman I will never shop there again, she said "okay sure that's fine". They don't care. They will never get another penny for me. If you find yourself making a mistake a grabbing the wrong item and you want good and fair customer service... you won't get it through this company. Avoid this place like the plague! read more
