I hate to shop here. I used to love Kohls but this location has completely turned me off shopping…read morein store. Everyone that works at the return counter is so nasty with horrible attitudes. They complain about customers inconveniencing them and how much they hate doing Amazon returns or wasting bags wrapping every item for return. It's so unprofessional and disrespectful. After banning myself from this location for a year I decided to go back last week. I was hoping they employed new people but it's still the same people with bad attitudes. Back to only shopping online. I give them 2 stars because the store is always very organized which I guess isn't too difficult considering many people don't want to shop in there.

Did an Amazon return. The person doing returns was a little rude when she told me my return would…read morestay inside right there until morning when I told her that was fine she said well no it's not that's why we tell Amazon returns to bring more than 15 minutes before store closes because it won't go to the truck or loading dock (somewhere) until morning. The way I see it is that all of that information given to me was irrelevant and uncalled for. None of that matters to me when they take to loading dock or why. All that matters is that I did my return and it would get to where it needs to go. Also never have I did a return where it matters which position I carry my phone for them to scan the QR code and no one's ever made a statement about me needing to lift my phone up and carry it facing forward due to the light glaring off the phone and not being able to scan. Like I said not once ever have we had that issue and maybe she was just lazy and didn't want to twist her hands in a different position because it would be more work for her. All that matters is I was there 15 minutes before store closed and I understand that people want to go home. I have a full time job too I get it. However if you don't want customers there at 15min before store scheduled time then change your store hours to 15 minutes earlier or change the times people can do returns. Either way get some associates who have better customer service and don't act like customers (the reason they have a job) are an inconvenience to them. Now with that being said I usually have a very good experience at this store! Kohls is one of my favorite places to shop and they have great deals, offer coupons that are stackable, usually friendly service and a clean store almost every time I have been there. I love getting Kohls cash and my last visit my $10 Kohls cash was expired by a day and the lady was still able to honor it and it happened to actually be $20 which saved me even more!! The parking lot is clean and I noticed they have way more shopping buggies then they used to have on the store front entrance! Over all this is a great store just forgetting my experience today and I would def. Recommend to anyone who hasn't been there before!

Definitely offended. If you have a customer at your register who is 100% unsure of the products…read morethey want, leaves the counter 2 or 3 times to swap for other products, and the cashier is incouranging her to do so I strongly believe that cashier Anthonia should have politely asked the customer a moment to allow others who are ready to be ringed up or just call for back up from the 3 other workers throughout the store that could of stepped in for support. I asked Anthonia if she could ring us up real quick while her customer had stepped away from the counter and Anthonia said um I can ring you up when I'm finished helping my current customer Anthonia then referred that client to yet another product to swap for. My guess Anthonia is best qualified for the floor vs the register where she can patiently help undecided customers make up their minds.

Update 02/14/2019 Always a great selection, clean store and…read morethey always have sales!!!!! Plus the emailed coupons help reduce the damage a lot!!!!!! love this place and alllllll the great scents.

This store has to have the absolute worst associates and management I have ever seen. I went in for…read morea new top and was received with visible dirty looks from the employee at the front. A young woman named Mya treated me so poorly I will not be going back. She refused to help me look for a shirt and laughed when I asked for a bigger size. I have emailed the corporate offices due to the lack of customer service, refusal to let me use a fitting wrong and racism experienced there.

This is hands down my favorite Tilly's!! All the employees are so welcoming and have such a great…read morevibe. Thank you Elmo for going above and beyond in helping me with my order!! 10/10 team!!

Love this store, and the young ladies who worked there are very knowledgble and very helpful.read more

Always such a cute selection of clothes. Staff is extremely friendly and helpful also!!read more

Omgosh! Wow what a find! I will be coming back for cute…read morecute cloths for the future presents! Plus the big bonus is they will wrap your gifts!

The Crocs store was a great experience from start to finish. The store was clean, organized, and…read morehad a wide variety of styles and colors to choose from. It was easy to find what I was looking for, and I even discovered a few new styles I hadn't seen before. Lots of great sales. Saved a bunch shopping for the kiddos. The staff were friendly and helpful. They answered questions, helped with sizing, and made the whole shopping experience smooth and enjoyable.. Overall, a great place to shop if you're a Crocs fan or just looking for comfortable, casual shoes. I'll definitely be back!

Staff knowledgeable and approachable. I appreciate that and they make for a good shopping…read moreexperience.

The prices are really great at this store, but the customer service is spotty at best. Some of the…read moreemployees are not well trained, and most are downright sour faced and unfriendly. No eye contact, no smile, and no greeting when you first enter the store is pretty standard there. One young man tried to put a dried flower bouquet in a bag head first and then was putting large items on top of them, before I stopped him. I had to explain to him that those items would crush the flowers, and he just gave me a strange look, and walked away. Also, I had handed him four or five of my own bags, yet he was packing one bag so heavy I wouldn't have been able to lift it. I'm small and 73 years old so you'd think that someone would automatically consider that, but no. When I tried to explain that to him, he just seemed to be confused so someone else came up and rescued me from him. I believe in giving everybody a chance at a job, but don't put somebody at the front who has no people skills or common sense at all. One new employee sold me a piece of furniture from a center aisle clearance area without telling me that I could not return it because it was not their policy to allow returns of anything that was on clearance. Had they told me that I would've gone home and measured my room before buying it, but there had been no sign there stating that and no one had told me that. When I came back with it because it was too big for my room they absolutely refused to refund my money even though I had been shopping there for months, decorating two different houses as well as my own, and had spent a lot, lot, lot of money there. The man who had sold it to me only two days earlier looked me right in the eye and lied and said he hadn't sold it to me. Three other staff members standing by (why?) kept telling me it was their policy not to accept returns from furniture clearances, something which was NOT posted, even then. I don't have a problem with that policy. I have a problem with their being no sign stating that and no one told me that when I bought it. Unfortunately I couldn't find my receipt to prove who sold it to me, and even then he would still have lied, so I'm stuck with a $119 hassock that won't fit in my living room. One other thing is if you try to order something from them online and have it delivered, forget it because it'll cost nearly as much in delivery charges as the actual item you're ordering. It's too bad they can't hire better people because it's really a reasonable place to shop with a lot of merchandise to choose from at really good prices. PS: there are two women working there who are friendly and helpful and great at their job, and I consider myself lucky when I see them at the register when I go there. I wish I could remember your names, ladies because you have been terrific.

Tommy and Jeremy at the Hanford California location on 11th Ave ... Also the manager I did not get…read morethe gentleman's name . However these men at this location provide great attitudes perfectly helpful and clearly and politely spoke to all the customers that approach them .. They should be known for their perfect customer service talent ... They could teach or train on a large corporate level the talents and knowledge they display . I will only shop at this store because of the customer service that these employees provide

Very good service. Went in a couple days ago to buy a couple pair of shoes, even though it was…read morebusy, still got them very quick. All the staff was so nice and helpful. Even gave me some advice on them. Good prices too.

Best customer services I've ever had at a shoe store. The workers were very welcoming and attentive…read moreto all my shoe needs. Maribel is such a sweet heart, defiantly coming back to this location.