This Bath & Body Works is in the Shoppes at Casa Paloma, and while it's a little smaller than most locations, you still have all the staples here - body wash, hand soap, candles, fragrances, nightlights, etc. I regularly use their body washes and really like their men's selections. They continue to expand their fragrances and it's always fun to try the new scents. My favorites are the ocean and bourbon from the Men's Shop and Sweet Pea from their standard collection. Our family also routinely purchase their foaming hand soaps. As always with Bath and Body Works, you have to watch out for their annual or semi-annual sales and load up at that time. They also send out coupons. Otherwise, their standard prices can be quite high. They carry seasonal items and also regularly change out some of their trinkets like their hand sanitizer holders and nightlights. Their employees greet you at the door and ask if they can help you find anything. I also tend to receive the question a few more times while I'm shopping. Maybe they are confused why a guy is in the store and they know I the help!?! Overall, this is a nice location and away from the mall traffic which is a bonus. read more

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I visit this Bath and Body Works quite a bit, sometimes picking up online orders in store or just browsing. They often have a huge selection of everything and are always offering deals on their products. Located in the Casa Paloma shopping center, there is always lots of parking available. I came during my lunch break on a Thursday and it wasn't busy. I'm sure on the weekend there is probably more traffic. On this visit, I had some coupons to use and ended up getting two free items and a discounted candle. They had their Disney Princess line available and also some leftover Valentine's Day items. The people working here are always really friendly and make sure to tell you all about the specials and sales going on. read more

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I stopped in on my lunch break to pick up a few items. They had a sale on the car air fresheners so I bought two and I got a hand soap. The staff asked multiple times if I needed help find anything. Plenty of parking. read more

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Cashier 3544395 was super nice to me. She told me exactly where the hand sanitizers were. I even asked for a little tote bag cause I thought I was gonna get a whole bunch of hand sanitizers and she brought one to me. That was so nice of her, but I didn't end up getting a hand sanitizer like I thought so I put the basket back that was good restraint on my part. lol read more

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Candle Fact: Before the 20th century, some of the finest candles were made from spermaceti, a substance found in sperm whales. I'm sure you wanted to read about sperm whales on Yelp, right? If you're ever looking to shop at Bath & Body Works but don't want to deal with the malls, this location is a pretty nice one to go to. Bright windows, organized items, friendly staff, et cetera. They have plenty of the items that you are looking for. The must-have seasonal items could be harder to get ahold of at this location though and I blame the soccer moms. Those ladies are dedicated to the B&BW game. With the holiday season approaching (Did I just hear Mariah Carey's voice singing, "I~"?), get your typical but loved gifts here. Parking is much better and a smaller pool of shoppers here at any given time. read more

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This bath&body is located at the Casa Paloma shops. I had a 10 dollar gift card i got from work and wanted to put it into good use. I really don't go here very often but i do like the foam wash and they are on sale for $3.95 and with my Gcard the total was $7.03. The lady at the cashier was nice and not overbearing like some of the typical bath and body stores. I didn't catch her name but she has a nice red manicure is what I remember. i added a pic of my small haul today 4 foam hand soaps. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

In and out!!! I had to exchange and return which the process was quick! Due to allergies from the different mixtures of scents, I made it a point to go straight to what I needed (which were Auto freshener holders and the canteens that go into them). The cashier was nice and friendly. I didn't know that you could return items even after using the product, if you don't like the scents, as long as, you have the receipt. I returned items that were untouched and unopened but this was good to pass on, after the cashier told me this information when she noticed that my returns were still new and unopened. Honestly, I never return items if I don't like it but instead I donate it or would rather save it for a gift to someone with a birthday or special event. No judgement if you do return. Returning items was an exception for me this time, since I honestly had a impulsive shopping issue and forced myself to go outside of my comfort zone to return and swap. ‍ Fyi: There's plenty of parking on site. Store is in a great location which, I didn't even realize was here up until recently, when I was at a nearby establishment and I'm in this area often, so I'm surprised that I never noticed it before. Sheesh ‍ I recommend shopping here if you're into body sprays vs perfume and/ or if you're into car fresheners. Btw.... they have super long receipt paper. This has to be half of a tree being used. JS read more

I would give this location a big zero. I've had so many issues with this location. I ordered a Halloween globe one year online to pick up and was sent a notification they sold out. Went into store and they had some on display. I ordered the Castle from their Disney collection at 7 am in the morning on the 16th. Went into store and the mgr told me they filled no online orders. They helped the people who were at the store first which caused what I wanted to be sold out. The mgr of this location is horrible and rude! Will never go to that location again. read more

I appreciate the ability to directly access this store without having to work my way through a traditional mall. My most recent experience here was a positive one with the team being friendly but not overbearing. We were able to peruse the wide variety of products that are available here as well as the sales and make our selections without pressure. The store is well stocked and clean and there's always plenty of parking. read more

This location I really like not only because it is close to home for me but also because the people who work here are very helpful & friendly. Kim took care of me today & she was excellent! I bought Japanese Cherry Blossom Shimmer Mist & Japanese Cherry Blossom Body Cream since I love the scent & there was a great sale on them. All JCB scent products are $5 today so I couldn't resist! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

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I haven't been to a Bath and Body Works in years!! Forgot how fun this store can be. Came in early shortly after opening, didn't catch the employees but she was so helpful and patient with me. I came in to find items to create small gift sets with a specific budget in mind. The employee didn't hesitate at all to show me the possible gift set combinations that I would be able to create. After finally deciding on the gift sets I would purchase, she kindly let me know that they do complimentary packaging! Totally saved me some money on gift bag/baskets to put these items into. Total score! I'll have to check this place out more often for sure! read more

Bath & Body Works - Complimentary packaging included as part of your purchase! - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

This is the rudest BBW Ive ever been in. Like i feel like crap EVERY time i leave there. They either treat me like I'm stealing or and just plain rude. The representative that helped me today with my return kept saying that nothing was BBW fault. They dont give shipping labels in boxes anymore. My order was showing as not delivered on my digital receipt but i clearly had the merch and was returning the box unopened. She kept saying it wasn't their fault. I wasn't blaming anyone but could we just do the return and move on? When we FINALLY got the return issued she told me "if you don't get the money moving forward call customer care. There's nothing we can do." I can assure you I wasn't rude or difficult. I just wanted to finish and get home. Funny though that when i come with my husband they are super welcoming to him... i will NEVER EVER shop in this store again. I work close by and will make sure to tell my office mates as well. read more

I went here for the candle day sale. It was very busy. They opened at 5am and I got there around 740am. Although it was very busy all the workers were very nice and extremely helpful. I waited in line for about 35 mins but it didn't seem like, the layout was perfect for standing in line and candle picking. They also had someone walking around bringing you candles you didn't see, making sure you had your bags and even passing out candy canes. I had a very positive experience during such a busy time. read more

Bath & Body Works - Inside. Standing In line. As you can see the line wraps around the candles. - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

The sales agent, Vicki was rude and condescending. She did not have a clear understanding of the exchange policy, but she refused to exchange my products for another scent. The bottles were completely full and never used. She said the price had gone up. She didn't offer another solution such as me paying the difference in the cost. Instead this location has lost a customer. I have never been treated so badly at other locations and have always been able to exchange my products. I do a lot of online shipping and am not sure how the scent will be for lotions and body washes. Website states they want their customers to be 100 percent satisfied. Needlessly to say I am not 100 percent satisfied with the lack of customer service I received!! Stay away from this location. They don't care about loosing a customer. read more

Today I went to use my birthday certificate at this store. I was not greeted nor helped by any of the representatives that were on the floor. But 2 white women that came in after me were greeted and asked do you need help in finding something. Now I'm a professional black woman big on customer care and support because that's all I do as a nurse. But when I'm ignored when I planned on spending more than my gift of $8.50 for my personal use and I took time to come into a store which I normally just do my shopping online. This kind of service makes me never want to patronize this establishment online or in the stores. And I didn't I left my items on a counter and left - Amazon here I come. ‍ read more

Made a call to check if something was in stock. The person who answered the phone rude as hell. Monday around 4pm. Like wow, Great customer service. Guess I won't physically stop here either way. read more

I called in to make sure that they were open after being closed for weeks for a broken air conditioning. The voicemail said that they were open and then I drove all the way over and they were not open. Please update the voicemail as people are making special trips to your store read more

Came to do an even exchange as I normally do when I don't like my products and this old lady told me I can't do even exchange without a receipt but I have come here multiple times without a receipt and they always do my even exchange with no hassle. Instead of getting a headache and dealing with these old hags I toke my business to another location and with no problems at all I got my even exchange. DO NOT RECOMMEND THIS LOCATION! read more

Wow! Incredible customer service!! Alana was very helpful, first in helping us find the store, then in helping my 8 year old daughter find a gift for my wife, then being very kind and letting my daighter help wrap the candle and candle holder. Huge selection, service with a smile. Will definitely be back. read more

Bath & Body Works - Lots o' stuff! - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

Love, love, love this location, not in a packed mall or not packed outdoor mall. Nice and big with friendly people. Unique spot.

Great selection, as one would exxpect from a Bath and Body Works. But even better than that, great people. They are always so helpful. I will always come to this location. read more

Associate was very nice and helpfull. However they did not have the 1 item we specifically went there for, and she was unable to tell us when it would be back in stock. read more

Bath & Body Works - Store front - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

Went today for candle day. Saw the store super packed which yeah my sister and I expected that. We have NO problem paying the regular price for candles it's not a big deal to us. What is a big deal is the fact that one of your rude employees kept interjecting herself into my conversation with my sister and when we decided to leave and come back another time she said "well welcome to Christmas" um excuse you?! Are you serious? I will be in the store tomorrow to speak with a manager and share this with corporate. I will not shop at this store anymore which really sucks because I do visit this store weekly. read more

This place has the best employees helping you out with getting the good deals. Thank you Jaz for always being on top of it. You rock!

I love this location! It's big and I love how its stand alone so I dont have to deal with going to the mall. The associates who work here are so friendly! I have been shopping their semi annual sale this week which is amazing- some products are as low as $2 and $3. The staff has always welcomed me and made small talk which is very pleasant. One lady with short hair, didnt catch her name, even remembered me from the other day when I came in for my second time. They are welcoming and helpful and make shopping here such a pleasant experience. Plus they are adequately staffed for the sale and have multiple registers open so the line moves fast. read more

Love, love, love BBW! I was going to purchase the car freshers and I went into grab 4 (buy 4 get 2 free) and the associate came looking over breathing down my clavicle , scapula and humerus area! Like WTF did you think I was stealing? I was going to just put the items back and go to another BBW but I decided to just make my purchase and get out of that store. read more

Meh. The products are overly scented and not very effective. The experience I've had when shopping has been lukewarm. The associates aren't bad. They just give canned phrases like "Can I help you find anything" and "I'm blah blah blah if you need anything." I want to have a friendly interaction and find something with someone who genuinely wants to help me, not someone who is worried about making a quick sale. BBW is not really known for providing stellar service; the products match. read more

I love the fact that this Bath & Body Works is located in a quiet and peaceful outdoor shopping plaza. It makes it easy for me to get in and out without having to deal with the crowd like the ones at the mall. They have great selections of different items and always have my favorite scents in stock. Most of the staffs are friendly and helpful. When I am in need of more hand soaps, candles, and the Wallflower fragrances, this is the only location I come to. Easy in and out. read more

Terrible customer service. The associates were no help and rude. It was so bad that an elderly lady was trying to get help on questions about the hand soaps that I helped her with a 'try me' at the sink. There were plenty of associates on the floor including a guy in plain clothes and shorts behind the counter. I watched them not take 2 internet coupons and embarrassed the customers in front of others and I watched them take other internet ones. I wish I did not make my purchase and will give my items away as I do not even want to go back to deal with those ladies (and when I say ladies, that's a stretch). read more

Wish I could give no stars. Came in with my mom to get some wallflowers for her house. She loves fresh balsam and sometimes they have them out during the semi annual sales! The manager Cindy came up to us and asked us if we needed help and my mom told her what she was looking for. Cindy said "we are all out" and my mom was sad over it but didn't say anything and this manager goes "it's not that big of a deal. I'll find something else" and walked off. I was standing there shocked at the tone and the way she came off. You're right it's not a big deal but Cindy made a bigger deal out of it than we did. Isn't she the one that benefits from us purchasing at her store? Why be rude? read more

Great store, all of the staff were helpful and friendly. They were super busy for the holiday season but still they were all in good moods and in the holiday spirit for it being so close to closing time. read more

This store is dangerous if you love buying body products. I love every scent and I love the fact they have stuff for men too (for my hubs)! You can always find a good deal as well. Denise helped me out today and was so friendly. The store is very inviting and the staff makes shopping easy and enjoyable. read more

I have gone into this location frequently to find quick gifts at a resonable price. They always honor current coupons and suggest appropriate gifts. I enjoy sampling the different sented lotions. And really like the new spring candle selection. The staff isn't push, lets you shop and provides you with a shopping bag to carry items. The best part is if you mix & match different items they will create a gift packaging for free, just ask! This is perfect for those that don't like to wrap gifts:) read more

The over weight lady who was working there today was extremely rude to me and my husband for no reason at all. I tried to be nice to her but she was still mean, after I paid for my things and she never said thanks or handed me my bag or gave me my receipt I walked back in and returned everything just because of how rude she was to me. She was offended I asked about coupons and she said she's not taking the ones I had and she never even looked at them she said no they won't work here. I'll never return here again read more

I have loved this location for so long, but today was the worst experience I have had. Today was 8.95 candles and everyone was taking advantage and it was busy, which I understand. There was some lady, I expect the manager or assistant manager dressed as an elf. She comes up to my mother and I who have been standing in line for 19 minutes and goes "where did you come from?" My mother responds "we came from right here." She then tells us we need to go to the back of the line. Apparently we were not Allowed to stand in this line even though others were. If the store didn't want people to create lines in this location, then have a wig or so your job and don't let anyone stand or start a line there. Above all, it was her attitude and brashness that completely turned me off. I dropped the 8 candles I was about to buy and walked out. I know it's buay, I know it's friatrating, but don't be rude to your customers. Making take a managerial or leadership class and learn how to be professional. read more