Really bad experience trying to purchase a handgun through them. They can't read my handwriting on the state police form. Now they want me to spend another 1:30 to 1:45 min in the car to fix the paperwork. They offer no help or solutions. You have to be out of your mind to purchase a gun through this company. Go to your local gun store. I learned my lesson. read more

Today my father and ventured to the Bass Pro located in Hanover, MD. We knew we would have a bit of a wait due to the Thanksgiving Holiday. When we arrived at the Hunting section we noticed several people standing around. I asked if there was a line. A nice gentleman told me we needed to scan the QR code located on the counter and we would be placed in the queue and our number would be called. As my dad stood around a team member began calling names and no one was responding. The manager came over asked if we needed assistance. My dad told him he would like to purchase a shotgun, the manager took us over to the counter should my dad the gun, my dad got a feel for it and decided that's the gun he would like to purchase. The manager told us once our number is called let a team member know it's in stock and that the shotgun he wants. Sounds fair enough. As we waited we walked around and then I received the text that we are next in line. When my name was called I told the gentleman behind the counter what my dad would like to purchase. He said sure no problem step to the end of the counter. Another team member came down to the end of the counter and asked who the shotgun was for? I told the first team member my dad was here to purchase the shotgun for himself. The older team member told the younger team member to get my dad's ID, you don't want to pull the shotgun and the paperwork doesn't go through. Now I am really paying attention, I don't know what was meant by this comment. My dad provided the younger team member with his ID he told my dad he needed him to complete the information on the laptop. The older gentleman tells the younger associate that he was supposed to be off the clock. The younger associate apologizes. Now my dad is a 73-year-old man he is not that savvy with technology but he tries. I am his daughter and assist him with all that I can. As I am explaining to my dad that the laptop is a touch screen and once he types in his information that he will have to select the green next button to move to the next page. The older gentleman tells me "you can't help him he is the one that has to complete the information" I explain to both gentlemen that my dad did not have his glasses and I would need to read for him and show him how to operate the laptop. The older gentleman appeared to become frustrated, the younger gentleman through his body language assured me that he understood. As my dad typed through the document, we got to the page where he had to check yes/no to having been locked up....being a felon. I was explaining to my 73-year-old father that the questions on this page did not apply to him. The older gentleman told me that I could not tell my dad what to select. This team member is way too involved. I explained to the older gentleman again that my dad did not have his glasses, he asked if my dad wanted his glasses, I told him that wasn't necessary and Mr. we are in a pandemic. He then proceeds to say if you wear glasses why isn't it on your license, my dad and I told him he wears readers. My dad completed the form and signed it. The older gentleman then proceeded to review the information, look at my dad's license, and then ask my dad for his date of birth, social security number and asked where he was born. I didn't understand the excessive questioning when my dad completed the form in its entirety provided his ID. The same questions he was asking were the same questions on the document. Had my father not wanted this shotgun, I would have left all the items there on the counter. I will not return to this Bass Pro- Hanover, MD location. I asked for the younger team member's name while we were checking out. He was awesome and patient, he'd only been on the job a week. I told him not to lose his patience and treat all customers as he would like to be treated and also how you would want someone to treat your family member. I will continue to take my Sunday drive from Maryland to Delaware to shop at Cabela's where I am appreciated as a customer. The team members have always been accommodating and non-judgmental. I hope that the Bass Pro Hanover location considers racial-bias education training for all employees. read more

Massive testosterone overload! More camo than you can run and jump over. Everything you could want to stalk every sort of wild protein, harvest it, prepare it, and cook it. Electronic shooting range, climbing wall. Found the wallets, but was not interested in buffalo hide or camo, so I moved on into the mall. Still, got a few grins from the experience. read more

I went here ALOT, love basspro, bought a lot of things from them. But now I'm staying away from them.. I recently ordered a few things a couple months ago, fishing hook, fishing line and a fishing pole. I received the line and hooks but they delayed the fishing pole, even though it stated it was in stock at the store. A couple weeks later they said the fishing line and hooks were ready for pickup but the fishing pole was canceled. Why. What the hell am I going to do with just fishing line and hooks, without a pole. Why didn't they tell me they were canceling the fishing pole? They just lost a good customer. read more

I've always loved bringing my Godchildren here, they love seeing the giant fish tank and all the other great displays the store offers but hadn't really done much shopping here until recently. For Christmas my son who lives in TN bought my husband a quite expensive fishing rod and reel and had it delivered, unfortunately in his quest to do something very special my son didn't realize that he had ordered surf fishing items which my husband couldn't use. The staff was super awesome, allowing us to return the items and gave us a gift card to use. Hubby ended up getting a really nice pair of binoculars that he had been wanting for a long time along with some fishing lures. Hubby was pleasantly surprised to find that the prices are much cheaper here then even at Walmart so this will be his new go to. read more

The Bass Pro chain is fantastic and has darn near anything the avid outdoorsman could want. However, the Hanover, Maryland, location leaves something to be desired... The store is situated in a mall, along with several big box stores AND a casino. These attractions combine to create a nearly impossible parking situation on weekends- particularly if you drive a heavy duty truck. After a 40 minute drive from northern Virginia (on 2/17/13), I spent 45 minutes simply looking for a parking spot and found none. I decided to turn around and return home. Needless to say, until Bass Pro acknowledges this shortfall and puts a store where it is more convenient and accessible, I will be shopping at Gander Mountain or Dick's from now. Unless you have time to waste, I strongly suggest you do the same. read more

Made an order to ship to the local basspro. It was never honored or fulfilled. I have to request a refund a month later. Be weary what you order. read more

Not only do the prices rock, so do the people. Most of the people who come in here are really nice and the staff is always more than happy to help. If you go there, I definatly suggest you try their fudge, it's delicious! read more

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Like all Bass Pro Shops, this place is humongous. It has all your outdoor needs. It should be renamed Redneck Pro Shop though. More camouflaged items that they could wear at sport stadiums and all the fast food places they visit, because they wouldn't want a deer to spot them in those places. All kidding aside (sort of), if you're into any outdoor sports, then this is the place to shop. I can't imagine that you couldn't find what you need. read more

Bass Pro Shops - Outdoor Gear Near Me - Hanover, Maryland

I come here not as a hunter, fisher, or boater but as a parent who appreciates the distraction it provides. My daughter loves to look at the fish and follow the pawprints. The 20 minute break is well worth the free happiness it provides. Oh... if she could just stay 3 forever. She is so much cheaper to entertain. read more

Bass Pro Shops - Outdoor Gear Near Me - Hanover, Maryland

I spend a lot of money at Bass Pro... a LOT of money. I'm OK with that because they have a lot of quality products. Their prices are good, but sometimes you'll see the same product somewhere else for 1/3 the price, so you have to do your research. I'm OK with their prices because usually you get a lot of help and knowledge from their staff... ... usually. The Arundel Mills Bass Pro is awful. I've been to that location twice in the last month; on a weekend, and on a week night. Both times their staff was worthless. I asked a staff member for a price on a big box of duck decoys and he said, "I don't know. You can walk it up to customer service and they can tell you." That would get you fired if you said that to a customer when I worked at a similar store in college. Then I asked an associate at the fudge counter if she could send someone to help me with some rather expensive calls. She was happy to help, but after 2 phone calls and a blast over the intercom, nobody came. She came back to follow up with me and even offered to take my phone number so I could walk around to keep shopping and she'd call me once someone finally showed, but I declined. I decided I was just going to go to the Richmond Bass Pro and get some real advice. I wish I got that fudge shop girl's name. She was the only helpful person in the whole store, and I would have written a letter to mgmt commending her. She was a short, African-American woman working next to the waterfowl section on the night of Wednesday, 10/13/10. If you love Bass Pro (like I do) but need any kind of helpful advice, don't waste your time at Arundel Mills. Go to the Richmond shop. read more

Every employee we encountered in this store was rude ans was not willing or able to help with the problems we had. I will no longer spend money at Bass Proshop. read more

Me: Hey honey, can we go to the store with the big moose in it? Freakin' A cool. 3 stars because it has a stuffed moose in there. Not too many golf stuff in there but I just like checking out the moose. See how simple it is to please this girl from Hawaii? Show me a stuffed moose, I'll show you a smile! read more

This is why I love America. Well, part of it. This store is so big and has so much selection. They offer a range from value to high-quality and satisfies sports people from fishing to hunting to camping to marksmanship all under one roof. I went in looking for a duffel and ended up with a high-end sports travel bag that I will be proud of for the rest of my life. I also picked up some nice parts for my AR. One thing that really stood out was the excellent supply of camp cookware, cabin comforts and outdoor cookers. read more

AWESOME AWESOME AWESOME! It's so cool! It's like a mini museum - amusement park - store!! When you first walk in, you can smell the fresh foods and you're overwhelmed by the great aura of the great outdoors. There are tons and tons of taxdermized animals all over the place. It's like the Museum of Natural History in NYC -- moose, skunks, exotic animals errrrverywhere!! There's a laser shooting range game for 50 cents. Rock climbing for others. Aquarium that they use for feeding shows. Little general store area with cute outdoorsy trinkets. Of course there are tons of outdoor gear -- I'm not an expert but if I ever wanted to buy hunting, fishing, or w/e -- I would def come here. awesome +1 -- if you get the coupon book for the mall, there's a coupon for 1 free fudge. nom nom -- the yelper in me devoured my free piece of s'mores fudge read more

It's not the best Bass Pro Shop I've ever been to, more like a mediocre one. Come here for all your hunting, fishing, or camping needs!

When it comes to big stores, Bass Pro Shops definitely sets the standard for the rest of them. The store is kept clean, they layout makes sense, the aisles are wide, the selection is vast, and the prices are competitive. I have been in here countless times and they always have what I need in stock, can't say that is always the case for everyone, but they normally have items in stock. Exception on that is some ammo, but that is beyond their control. The laser shooting range is a fun time with a group of people, but I haven't done it in awhile, so I cannot speak to how well it operates now. The guys at the gun/bow counter are very knowledgeable, but lines can get long on the weekends, so come in off peak times. read more

I am not a big fan of camping, fishing, hunting or anything camouflage, but I LOVE the free pictures with Santa at Christmastime! Which is the only reason I came to this store and it was totally worth it. The line seemed much longer than it actually was and we waited about 30 minutes to see Santa Claus. The store was nicely decorated for Christmas and there was a nice train station set up for the kids to play with. There was also a few tables and chairs for the kids to sit and write down their wishlists to send to the North Pole and that made the wait time easier for little ones. My husband and I came with our two small children and I held our place in line while he walked around with our daughter. Unlike me, my husband is very interested in everything in the store. When he joined me back in line, he said our daughter was very impressed with the large aquarium display with the fish. Santa was very nice as were his elves. Other workers in the store that we encountered were also very pleasant. The gentleman in line ahead of us actually gave us his coupon for an upgraded package deal worth $20 for free. He donated a toy and received the coupon and let us have it. So now we have plenty of Santa pictures to share with our family. Next year we will bring a few toys so we can share a coupon with another family! read more

I LOVE OUTDOORS WORLD!!! They legit have everything you need.. ever in life. BB guns, candles shaped like apple pies, pink pepper spray... Last but not least, they have a waterfall in the middle of the store! Now THAT is bawseeeeee. read more

Confession: I'm not really an outdoorsy guy. I came here to pick up some ballistic grade ear plugs because of someone's (who shall remain nameless) snoring. I got a lead on the type of ear plugs I needed so I came here because, among other things, they have a big firearms department. Man, I was floored at: a) how big this place is and b) how much stuff they have for every imaginable outdoor activity. This is definitely the place to come. As far as I can tell, the prices are pretty competitive, too. I checked out some fleece jackets and other winter weather gear and it seemed pretty reasonable. Needless to say, the firearms section was huge as was the archery section right next to it. You need a freakin' map to get around the place but if you're into the great outdoors, this is the place. read more

This place is insane. It is the MECCA of all things hunting and fishing. Need something camo? Head to Bass Pro Shop. Watch you children... they tend to disappear in this store since there is so much going on, and due to this size, you'll probably have to have them paged, or maybe that's just me. The staff here is beyond friendly. They go out of the way to make sure they tell you hi, and do so with a smile. Parking is crazy, but it's Arundel Mills Mall, so that is to be expected. read more

If you do anything that involves extracting a source of protein from nature, you must go here. The fishing department is off the hook and will suck up a few hours of your day. And that is before a super helpful, super knowledgeable salesman starts the process of extracting your money from your wallet. I don't say this to be cynical, it is just a warning. Imagine if you will, what would happen if you took a kid to a candy store staffed by candy experts. Right. So, go in with a budget and a firm resolve to buy only what you need. Or just be prepared to drop a lot of $ at the register. And if you decide you need a bigger boat to catch the fishy fishy, Bass Pro sells those too. read more

Stopped in here because I was close by and wanted to see if they had something I wanted. Exterior: this is a really large store, very clean and definitely draws your eyes to it. It is part of a mall and has a large parking lot that is fairly easy to enter; though there were barriers set up on the evening I went, forcing me to drive a little past it to get into the lot. Interior: large, well lit, plenty of signs, roomy aisles, departments one can move through. Wow and wow! Associates: friendly, helpful, and professional. I asked to look at one of the items on display, inspected it, and informed the associate I wanted one. Unfortunately, the draws were not clearly labeled, so he searched until he found the item I sought. He found two of them and let me examine each one so that I could select the one I preferred. Inventory: awesome selection of items that you want, need, or don't realize you want/need until you see it. I checked online first to make sure they offered the item I wanted, because I hate making trips on the off-chance they won't. I wasn't disappointed! Overall, for the outdoor/sportsman/survivalist in you, this is the place to go! read more

What's not to love about BPS? I could stay in there for hours. My wife has even found some boots that were by BOGO. Most of the staff is knowledgeable about the area they are working in, but that can be hit and miss depending on the day you go. I only wish that it was a stand alone store and you didn't have to put up with the nightmare known as Arundel Mills Mall. Where they seem to keep packing more and more stuff and take away more and more parking. Oh well. read more

The store is pure heaven if you like outdoorsy things. Don set me up with a fishing pole and all the things I would need to fish in the Chesapeake Bay. Being from Southern California and not familiar with the Bay at all, I had no idea where to start. He even took the time to show me how to add the weights to the line so I knew how to do it on my own when I left the store. From the second I walked in until I walked out I had a great experience and cannot wait to go back and spend more money :) The location is in the Mall and there isn't much parking up close to the front of the store, but i'm sure an extra 25 extra feet to walk to the entrance isn't going to kill any of us or make you have a better experience in the store. Like most Bass Pro Shops, this one is great and has pretty much everything and friendly staff to find what you're looking for. read more

I think this is my first non-food review : ) but in a time where customer service is but a dream and superior customer service is harder to find then the holy grail, I had to share a recent experience. Went to pick up a three pack of water training dummies (our Chessie is hell on them, LOL). The store was out of stock of the three packs but had plenty of singles. I asked an employee who promptly offered to check in the back. How often to employees just say "if it's not on the shelf, we don't have it."? He returned apologizing saying he didn't have any. I asked if they would sell me three singles for the three pack price. He advised he could not but suggested I ask a MOD (manager on duty). I went to the front and asked to speak to a MOD. I was greeted by a very nice man (I wish I got his name) who, after minimal explanation, said "Sure, sounds reasonable to me!" That is great customer service and strengthens my love for this store. read more

This review is purely focused on the archery and the wait time we experienced on a Saturday. There was a line guy working the counter and he was with someone when we added our name to the list. We waited for 45+ minutes while they went into the range and shot the bow. If an item needs that much attention when others are waiting it might be a good idea to ask them to leave it for service and come pick it up later or at least set up a pager system or something similar to let those waiting shop or otherwise know when to come back. The man was nice enough but I expect more from Bass Pro...make a 20 minute rule if people are waiting or set up a call back system. We gave up...we may still be waiting. We'll be back to this location, it's otherwise very nice, just not for bow repairs. read more

Whenever i dare venture to Arundell Mills I always park and go through Bass Pro. I really dont think the place is over crowded, even on the weekends, and the store is clean, organized, and nice. They have a good selection of supplies, accessories for whatever hobby/sport you're into, and a very nice selection of guns to purchase. If you are looking for some fishing gear, I would come here if you're in the area as they have pretty much everything under the sun. The staff is friendly and casually nice. Now if you're looking for something absolutely specific in the clothing area, based on just browsing around they have just an alright selection. Especially when it comes to just casual wear. Lots of camo and hunting gear but they might not have the that one item you really want. The sunglass section of the store is large and they have all of the sporty brands available to try on. I'm giving this only 4 stars because there is always a team of people on the floor trying to sell you some sort of vacation package, enter a raffle, or get the store credit card (I dont mind this that much)... but damn I do not want to enter in some shady raffle, give my personal info away, only to have you spam my inbox, phone, or sell my info to another company. Yes, Bass Pro WILL sell your information to 3rd party companies / vendors. So do not sign up for anything there. read more

I LOVE this store!! Its probably the best store in Arundel Mills Mall. So many things for the outdoosy sould. Clothes, sporting goods, fishing and hunting goods, home decor, books, gifts, ect!! Going is is just like being out in the New Hampshire woods. They sell awesome fudge and candy as well :) read more

I'm extremely disappointed in the new set up for Christmas. You have to have a token to see Santa Clause. The look on the children's faces as they were turnt down to see Santa is extremely sad. Children were crying and throwing a tantrum. I expect more from a store like this. Hopefully, they will change their policy for next year. read more

6/6/2017: Not a good selection of Big & Tall sizes, I suppose you can order those online (even though it's advertised to be in store.) The floor reps for customer service were friendly and helpful, but the new hire at the check out needed a bit more training on their rewards program. Wasn't sure about how to add our purchase to our rewards card when the phone number feature was down. Other than that, it's a solid store. I would return if I needed other essentials from there. read more

Went here on Black Friday. The parking was tight (as expected) but the lines at the cashiers were decent and they had all the counters open. Plenty of people working and helping around the store. Got a bait caster reel for less than half price. We'll see how it works before the weather gets too cold Got two shirts as well. Good price, good looking read more

One of the best stores period. I love shopping in this store and I truly appriciate the kindness and knowledge of employees. Came here this time to buy a fishing rod to a friend and ended up buying one for myself as well. It was hard to leave, but now that I live nearby I can come back often. read more

Their website is next to useless. It never acknowledged that they were having a 'Spring Fishing Classic" or any activities icw it. As of 11am today they were ordered by the Governor to close by 5pm and remain closed until further notice. Their website indicates that they are open until 9pm and will be open the rest of the week from 9am to 9pm, with a senior hour beginning at 8am. For customers that are not following the news 24 by 7, the failure to update their website is simply poor customer service. read more

I shop here a lot and went for an Arctic Cat this last summer. 3 models they sold me had white gunk in radiator and ended up getting one from factory that was brand new and worked perfectly. I appreciate their tedious attention to getting me the right one. Thanks again. read more

They have everything in the world here - but are PAINFULLY understaffed. I waited over an hour on two separate occasions to talk with an associate in the firearms dept. It's a madhouse, and they are just not staffed to meet their floor traffic. I've since bought my gun elsewhere. read more

Yeah the store is huge, stocked well, easy to navigate. However, don't ask for any assistance. I went in there thinking they'd know something about firearms, well they don't! Especially the young and very short guy named "Andrew". Andrew also has a very bad attitude and won't even speak to you or offer you any sort of assistance when it comes to purchasing a handgun. You'd be better to ask some random person walking around the store. He acted like he had better things to do than wait on customers. You think after spending $700 you'd get some sort of appreciation or even the option of asking a few questions about what you're buying not really. I will NEVER return there for anything. Your best bet is to go to a local gun store. At least they'll act like they want to sell you something. read more

First of all, the store is huge and has anything and everything outdoor related which is good but also an evil. The customer service is miserable, and if you can find someone to help you they usually don't work in that dept so they're not much help. I went in to look at a rifle once, big mistake. "Take a number" and I had 30+ people in front of me most of which we're B.S.ing about a gun they want to buy but don't. One Saturday I am in there looking at their compound bows for hunting. They were having a sale and I wanted to buy one but they were out of the right handed style. I asked the counter help if they could get me one in right handed and he said they had one in Harrisburg so they'd have it shipped down. It would take 3 to 5 days to come in and they'd call me. I called on day 7, the guy told me it wasn't in yet and why would it be? I told him because I was quoted 5 max and to not be a prick to me. He hung up, I call back and of course no one knows who it was that did that. Here it is 3 weeks later, still no bow. Thank god I didn't put a deposit on it or I'd be pissed. They did order it but for some reason no one knows where it is or when it will be in. I gave up on them and am going to go elsewhere. Buyer beware, unless it is on the shelf and you know what you want, don't go there. read more

This place has everything outdoors related. The only problem i had with the place when buying a gun was the employees at the gun counter. There was only one guy. The wait time was going to be over 2 hours. At one point the guy asked the general area if there were anyone who had a non gun related issue.....this man worked at the gun counter....... We then left and later bought a gun at the dicks in crofton. read more

Their corporate customer service sucks. Here is story: Return a Rod and Reel Combo on August 26, never received my money back. Came to the store (I live in Va) two weeks after, was told need to call back and talk to the manager since she( Ann ) wasn't there at that time. Fine, I can call. So for the next several days I have been calling them, they were either busy or not on duty. Finally, I had chance to talk to one of their managers, so disappointed, was told they can't do anything about it, since I don't have refund receipt, ( excuse me, the video on August 26 you pull out shows that I return the rod and reel, and your staff didn't give me the receipt, now you ask me for a receipt?) so again I was told to call the corporate customer service. Long story in short now, called on three times, same story, they told me to wait for the retail administrator call me back within 24 hours. We will see if they are calling me back or not. Btw yelpers, please let me know if any place I can call to complain them. Thanks. read more