Some people really enjoy the experience of buying a car. Not me. Generally I view it as a necessary evil. It will suck up my time, I may get pressured to make decisions I'll regret, and I'll feel like no matter what I got, I could have done better had I just looked more or been a tougher negotiator. All this applies twice as much when you find yourself part of the VW recall and buyback; already disappointed and having to turn in a car you had intended to keep for years to come. So when we began our search for the replacement I started a fastidious process of searching in three states for the optimal purchase. We should be wise with our investment. We should look at just finding something we could pay for in full with the buyback and thus use this as an opportunity to rid ourselves of any payments. We should look at something sensible and economical because we have plans to move in a few years. Etc. But I also decided to do a search for my husband's dream car and just see what happens. That's when we found our little gem or a car at Basney BMW. It was hard to believe, the price, the model, the mileage. Wo we went to see for ourselves, fully expecting this was going to be only the start of a long process of finding the right vehicle. Our 328xi was the first car we test drove, and it was the one we purchased. Joe Norton took care of us. He was knowledgeable, and that's an impressive thing to say when you're talking about BMWs, cars which have so many bells and whistles it takes an encyclopedia to contain all the manuals! He was very friendly and welcomes us warmly. It was so comfortable talking to him and not feeling pressure, as if talking to a good friend. Chris Egan also took care of us, as did the ladies in the dealership. Everyone seems to understand the importance of time, and the process was not dreadfully long, but instead it felt efficient and welcoming. I feel spoiled now. And I want to thank the staff at Basney. We are so happy with our purchase, we came out of it feeling like it's one of the best decisions we've made in a long time. And we are seriously considering keeping this vehicle with us for our move. That means this BMW may be crossing an ocean! I look forward to being part of the Basney customer family in the meantime. Thank you for your top notch service! read more

ABSOLUTELY, WITHOUT A DOUBT "5 STARS". My wife and I agreed, "We have never had such a pleasant experience buying a car as we did with Basney BMW and Joe." We drove 3 hours, from Woodstock, IL to buy a new BMW and would do it again. Our first contact was via internet. Correspondence, reply times and follow-up were right on. When I first talked with Joe Norton on the phone, he was personable and professional. We arranged the financing and all the paperwork prior to our arrival so there would be no "Glitches". In one area where our bank stumbled, Joe took the lead via a 3 way phone call. It was resolved on that one call and in minutes. On our arrival, the paperwork was prepared and ready to be signed. We received a car with more options at a lower price than our local dealer from whom we had bought our trade-in. The only uncertainty that needed to be resolved was the value of our trade-in. Joe and Basney BMW gave us more for our trade-in than that other dealer. They made it well worth the drive. Chris, Ken and the entire staff made us feel welcome. When we asked to view the car, with the flick of his wrist, Joe unveiled the new BMW X1 that was hidden in plain sight under a cover on the showroom floor that we had been walking around but never peaked under. The presentation of the Beemer was with all the pomp and circumstance of the Price Is Right. The only thing missing was Bob Barker shouting, "A NEEEEEWWWWW CAR" as the cover came off! My wife was floored and all smiles. I loved it. Joe went through the Owner's manual with us and pointed out many details we didn't know about. He spent as much time in the car as he did at his desk. We felt very comfortable during our 3 hour drive home as we explored all the toys and buttons. And I'm going to tell you a secret that Joe didn't even know. I sold new cars for a few years and I'll tell you what, "I'd be proud to work with Joe and Basney BMW." He did it better than I did and Basney did it better the any of the dealerships I worked for did. If you have arrived at this posting because you are serious about buying a car, call Joe. Thanks Joe Frank and Linda read more

We are from CT and our daughter goes to ND, due to covid-19 she had to leave school abruptly and left her car at SB airport for 90 days ..we found the car with a flat tire and a dead battery! ouch!!! I had a some work done on our car last year and had a opportunity to deal with Seth Councell at BASNEY BMW he was beyond great .we needed someone again we could trust because we are not there or familiar with anyone besides students in the area .Seth was super responsive , helpful , fair, cool ,very kind , he understood that we were helpless and we just need some hand holding to make sure the car was safe and sound for a long ride home etc . .Seth did all of that and more .Basney is really lucky to have Seth , he truly is a model of what you hope to find when you call for help and guidance ...thank you Seth sincerely...The PHELANS read more

As always, I was greeted so kindly and helped with professionalism and excellence. My experience with Dean today, even though he is not my usual service rep, was perfect. I came in for a light to be changed on my BMW, and was reminded of an oil change needed and a full service check to my vehicle. I had no idea that I was close to being out of warranty and Dean made sure I was worked in quickly and love that my car leaves with a complimentary wash! Kenny, one of the drivers, always has a smile and warm welcome, along with great conversation. The parts department were fun and helpful with some questions, and I purchased some BMW apparel at great discount prices! I would never take my car anywhere else! Highly recommend Basney Honda BMW in South Bend for a new car or to maintenance your vehicle~ read more

Walked in to see about scheduling an appointment as I was in the market for a new car. I wanted to look at what Mazda hatchbacks they had. I was greeted by the door promptly and I inquired to set up an appointment. I was told, "I will have one of my guys come up to talk with you.". I waited and walked around by the front door for nearly 10 minutes. Tired of standing I went to the waiting area and sat down and waited another 20 something odd minutes. Not a single person stopped to talk to me. During this time 5 different employees walked past and didn't say a single word to me. After waiting almost 40 minutes from asking to talk with a salesmen not once did I have any employee speak to me. I simply left the dealership and bought a vehicle from Gurley Leep on Grape Road instead. read more

Best car experience ever! Basney BMW is a superior car dealership. Denny Moss gets 100 stars for making a new car purchase a pleasant experience. Denny listened to my requests and delivered my BMW M850i with no hassles what so ever. Denny is knowledgeable, thorough, kind and efficient. The entire staff at Basney are highly professional, courteous, friendly and genuinely nice people. Yes, this review sounds unreal but it is true. I traveled from the western suburbs of Chicago to buy my new car and highly recommend Basney BMW. The two hour drive is worth the extraordinary experience. Sadly, car buying has never been an easy experience until I went to Basney. Truly nice people to do business with, no hassles and no fooling around. Thanks Denny! Jeanne DeRaimo read more

Basney BMW was very accommodating, I had a tight schedule to keep and they were extremely helpful and worked with me to get my car in and out of the shop as quickly as possible. Justin was my service writer, friendly, service oriented. My Mazda 3 needed new brake pads, total: a little over $300.00. The work took around an hour and a half, the waiting room was very comfortable, with a well stocked coffee/snack area. Justin alerted me to a very serious worn tire, down to the belt and starting to strip, and I was preparing to go on a long road trip, I am extremely grateful. For a first experience, Basney was service oriented, the shop and waiting area clean, a friendly staff and they worked hard to keep my business. read more

We just purchased on 2014 535XI on Tuesday and imagine my surprise when Ken called me today to see how things were. I've purchased literally over a dozen cars in the past 15 years and no one has ever called after I walk out the door. I was very pleased with the buying experience. I think Ken was knowledgeable and not at all pushy. I can't say enough about how positive we felt when we left. My husband said it was the first time he didn't feel used after making a purchase. The dealership is extremely clean. All of the staff that we encountered were very pleasant and I look forward to a continuing relationship with Basney BMW read more

I just bought my 2017 Mazda6 Touring from Basney BMW/Mazda. (which by the way, is an absolutely amazing car). These guys are without question the best car dealership I have ever been to in Michiana. My wife and I have been buying cars from them since 2006, and in that timeframe I have never seen a more professional and kind environment when dealing with our cars. Whether it's looking for a new one, or having a current one repaired or normal maintenance. If you are looking for a new or used car, I strongly urge you to stop in at this dealership and give them look. You'll be happy you did. read more

While driving on a 3,000 mile vacation in my 2003 BMW 325XI my car suddenly experienced a loud mechanical noise and I was able to get the vehicle to South Bend. Greg Perz and the service department quickly diagnosed the problem but did not have the OEM part in stock. Realizing that I was away from home and on vacation they found an aftermarket part for me and had me in and out the door in less than three hours from arrival. EXCEPTIONAL service and car for their customer base. Did not matter that I brought in a 12 year old car. I would never hesitate to bring my car here again. read more

I just had my first service done on my 2014 X1 at Basney BMW and am 100% pleased with the experience. I live alone with one vehicle, so the fact they provided me with a loaner really mattered to me. I spoke to a very knowledgeable service writer who listened to me took notes and was completely up on all facets of the process. Everything was completed professionally, earlier then promised and with quality in mind. My car was returned to me washed, vacumed and good as brand new. I am a Basney customer and will recommend them to everyone. Great job Basney staff. read more

I was traveling for the 4th of July out of state and I took a nail in my rear tire. BMW assist towed my 328i to Basney. My service advisor, Ray took care of me first thing the next morning without an appointment. He called me right away to let me know the car was there, he was going to take care of some other service items that were due along with two minor recalls. My car was ready before I could get a ride to the dealership. Ray was courteous, professional and a great example for all dealership service teams. read more

Just brought home my 4th and 5th cars from Basney. Wonderful sales staff and have always had great service through the years. Ken in sales always understands what we want and finds it for us, Greg in service is always helpful with any concerns that we have had about our cars. Several years ago had a transmission problem in a 750Li, Greg got BMW USA to replace the $10,000 transmission for nearly free. It is really hard to think about going anywhere else with such wonderful cars and great service. read more

I just had to leave a review! The team at the body shop were amazing!! Ricky J went way above and beyond to help me with all concerns! My car had some rear end damage and the repairs were done perfectly! On top of that, they swept and wiped down the interior and thoroughly washed and wiped the outside. I took my car home cleaner then I brought it in. I will definitely go back and will tell everyone what a wonderful experience I had. Thank you!! read more

I purchased my second BMW from Basnet 9 years ago. At 137,000 miles it needed some major repairs (gaskets replaced). I live 100 miles away and they needed to keep my car for a few days asthe repair was very labor intensive. They gave me a new BMW to drive for the 2 days even though I lived so far away. How can you beat that for service. It is worth driving 100 miles to get my car serviced as they treat me like a princess. I love these guys. read more

I bought a new (demo) 330xi from Basney BMW, and the experience was incredibly smooth and no pressure. Denny Moss and the whole Basney team were fabulous throughout the process. They had the best price of any BMW dealer in the area (including the Chicago area), and gave me a very good price for my trade. It's so refreshing to work with a dealer that's fair, honest, and puts customer service first. I recommend them wholeheartedly! read more

Terrific service. I had a tire blow far from home, and the service advisor Dean was super on the phone, talked me through whether I needed a tow or could "limp in," found the parts were in stock, and gave me an accurate estimate on the phone. While I was at the dealership, they took me right away, Dean kept me informed on the progress, and I was done in less than an hour. Really happy with this dealership! read more

I live in Chicago, but travel to South Bend often to visit my elderly Mother. While visiting her I decided to take my 535 to Basney to have brake fluid and filters changed. Service was excellent, and I was very impressed with how clean and organized the dealership was. Wish I would have discovered Basney sooner, much easier than having service completed in Chicago. Will definitely return to Basney. read more

I took our BMW into Basney's to get some upgrades done and the staff was not only great to deal with but very accommodating. I mistakenly left a few items that I wanted to have installed prior to my appointment but they actually worked with me to get done especially with the crazy schedule that I had on Monday. Very grateful since I had no time to come back that day. Highly recommend! Thanks everyone. read more