I came in the other day and was greeted by the sweetest smile. The associate who helped me, Shanice was so friendly, knowledgeable and attentive. I hadn't been in in a while so I was asking a lot of questions, tried a few samples and she was so pleasant the whole time. I ended up getting a few scoops for myself, my mom & my baby girl. She also assisted me getting ice cream sandwiches from the freezer. Her service was so amazing. I left a larger tip than I usually do this kind of thing. She 100% deserves that plus more. It's nice one places invest in amazing employees like Shanice. I hope they cherish her. I love the new remodeling as well. The ambience is very clean and eye-catching. read more

i ordered an ice cream cake online for my daughters bday, 3 days prior to pickup. It was a white cake with chocolate chip cookie dough and celebration top. I gave date/time/location in my order and also had the happy birthday ___(name) on top. When the pickup time came, my husband went to pick it up. At first, they had no idea what he was talking about, although he had the printed order form with him. They were too busy and so he was able to take it out without looking at it. We were all excited to cut into cake and let it sit 20 minutes before it was cut. The cake was dry, there was too much gel that ran down the sides. It was probably the worst ordered ice cream cake i've tasted. We ended throwing much of it away, after spending $40. It was too bad because we've ordered such a cake over several years and not had an issue before. read more

I ordered an ice cream cake for my niece's birthday with a ladybug design, mango flavor, and white cake. It came out very nicely, just like a real ladybug. The only negative was that there was too much food coloring. read more

Baskin-Robbins - Ladybug ice cream cake - Ice Cream & Frozen Yogurt Near Me - Stockton, California

So cute!!! The cake was so good everyone loved it and i had no left overs !! It was about 130 for both with the edible image which to me isnt bad for being an ice cream cake read more

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Decided to come get Icecream for my kitties when I got back into town they have many Icecream cake pizzas and Icecream sandwiches with any flavors and they are stocked. They even have the Dubai chocolate bars . The staff is friendly and helpful and I learned if you eat your Icecream in store they charge you a a fee! So take it to go ! Or eat it outside ! read more

This location sucks the people here are terrible two young kids that work right before closing very rude

I went in last week to purchase a quart of the lemon custard ice cream. The young man who served me was very enthusiastic!!! I don't know if that was his personality or he was glad a customer came in after a few quiet minutes. Anyway, I couldn't wait to get home and have some of this seasonal goodness. It is always hard to choose which flavor to get. My faves are: vanilla, old-fashioned butter pecan & pralines & cream. I love the lemon custard but it is seasonal and they did not have it at all last year, I checked twice. There were two ladies in their getting their weekly ice cream cone. The daughter got mixed-up and thought it was Tuesday but it was only Monday. The daughter told the mom that they would have to come back again tomorrow and the older lady said great!!!! I didn't know that Tuesday's were family days and you can save a little bit of cash. I have to remember that so I will bring my grandchildren for an after school treat. Not a lot of foot traffic today even though it was a hot day. They are fully stocked with whatever you need from ice creams to cakes and pies!!! read more

I love to go to Baskin-Robbins mainly for the Oreo Milkshake. The staff members blend it to perfection and it always tastes delicious. read more

Baskin-Robbins - Large Oreo Milkshake - Ice Cream & Frozen Yogurt Near Me - Stockton, California

KLYZA was exceptional on helping me and my family. She made sure all our orders were correct and exactly how we wanted them, with dipped cones upside down into our bowls because it can be messy eating :) she made my son happy and smile, and he was excited for his scoop! The atmosphere was beautiful and clean. She was very friendly and informative on flavors and reread our orders perfectly. I worked at a baskin robbins in Hawaii for a year and she made me remember the good old days, making people smile, they definitely need more people like her :) we gobbled up our scoops so fast I forgot to take a picture haha! Thank you KLYZA for making my family smile! My son was sick during my career move up, so he couldn't eat his scoop the last time we celebrated but our visit on 2-12 was the happiest! We are regulars here and there, and I definitely noticed your hospitality ^___^ you have aloha spirit. We tipped accordingly into the tip jar even though she was modest. Give her a pat on the back for us! She makes us wanna keep coming back! read more

I came to this location only one time, so I cant speak for any level of consistency, but I had quick service and enjoyed their selection of ice cream and other menu items. I got a smoothie and water bottle, not much else to say haha I didnt sit down but there were a lot of families who were. I also didnt use their bathroom or remember if they have one, so I cant comment on the cleanliness of that read more

Still enforces social distancing with no indoor seating. Went with the intentions of having a brownie sundae. But was told they were currently out of brownies. so I had a banana royals instead. Or banana sundae. The crew was fully staffed and tended to us in a timely manner. The portions the we received were generous we were going to sit outside at the tables, but they were all extremely dirty. There are no outside trash cans to utilize but they do have some right inside of their door for use. Also 6 customers at a time are allowed in this location read more

Love their cookies and cream ice cream, mocha cappuccino blast & ice cream cake! Service was quick & they were patient with us. Ambiance is clean & cool inside. read more

One mid-eve I stopped there to gift my wife a couple pints of rocky road, pre packaged from the freezer. It was locked so I asked if someone could help and was told of the 4 employees nobody was available due to them serving free spoons of many selections to 4 people at the glass counter with 4 persons in line behind them and me. He said someone will help you after the 8 or more are served scoops as if they were too busy to unlock the freezer and ring me up without lingering for freebies. I'll never go there again! read more

Family went there to get ice cream and bring home a banana split for me. I wish I had my camera. They had a wonderful time and brought home my banana split in wonder state and it was delicious! read more

Always have good service and help us really quick. Fantastic tasting ice cream. Worth treating yourself to!

This place is the worst. Customer service is THE worst! There was a line of 4 people and three workers. 1 was working on customers. The other two were TRYING to avoid serving customers. Literally took 10 min! read more

Omg the Oreo Cappuccino Blast is So Yummy! But Wait... Andres always, always makes it EXTRA SPECIAL. DELICIOUS! So if you come to this location looking for a nice cold treat. This is the man to see! Good job! read more

This place was pretty chill, there service is pretty fast and friendly (: I Love buying a quart of the Jamoca almond fudge to have some in the freezer - it comes in handy during movie nights ! Lol read more

Baskin-Robbins - I forgot to grab a spoon, or did they fail to provide me with one.......The world may never know ?? #SpoonIsNotPink lol - Ice Cream & Frozen Yogurt Near Me - Stockton, California

Nasty place the floor is always sticky and dirty, like seriously do they even sweep? I prefer the other one on pacific and the one in trinity read more

The employee (Rook) which was on his name tag, was extremely rude to my 10 year old and I could tell this is not a job that he wanted by his attitude. Horrible service. Acted as if I asked for a million dollars when I wanted whip cream on my milk shake read more

This Baskin Robbins is the ice-cream shop of my childhood! I absolutely loved how they had way more flavors than the other Baskin Robbins in town. There's also lots of seating so it's perfect for a day out with family and family! read more

Baskin-Robbins - Bananas Foster - Ice Cream & Frozen Yogurt Near Me - Stockton, California

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Good service and always reliable for good tasting ice cream. The employees seem to be in good cheer and the place is clean.

With all this stay at home happening, every once in a while the man and I have been for a yummy dessert from Baskin-Robbins! You know what everyone of the workers have been fantastic.. so yeah and thank you read more

Felt like having a milk shake, so I stopped in here for the first time. I was a little confused because it "looked" like there was a waiting line area...but there was also a crowd of people waiting at the counter. To add to the confusion was a digital customer serving sign...displaying they were now serving number XX. I looked around but didn't see were to get a number...so I waited in line. After a short wait I was called to the counter where I ordered a medium mint chocolate chip shaking...adding Oreo cookies. It was good and they didn't charge me extra for the Oreos. Out the door, it cost $5.69...a bit pricey but when you got the urge, you buy it! Besides ice cream they also sell sherbet. Years ago, the chain was called, BK 31 Flavors." Nowadays, there are more than 31 flavors to choose from and just called Baskin Robbins. I didn't see it but they apparently sell yogurt here too. Besides the standard cones you can get a chocolate dipped waffle cone with sprinkles. They also have pre-made ice cream birthday cakes...in case you need something quick. Parking is so so as this place is on a busy street...easy access if you're southbound...not so easy if you're northbound in traffic. You can also get into the parking lot from the side street...just be careful of westbound traffic. No real complaints to stopping in here again in the future. read more

I treat my kids to BR once in a while. We mainly come to this location in Stockton. Today after we ate dinner the munchkins wanted ice cream. We always have a wonderful time here. Service was excellent today, so mad respect to Aidee who works front counter. Who's super nice and complemented me on buying a ice cream for a gentleman who didn't have enough money for his own ice cream. It felt good because she went out of her way to help me and praise me for the deed I done. I didn't buy a ice cream for the Man, to be cool, I just felt compelled to do so. So yes today was a wonderful experience at Baskin and Robbins. I'll definitely be coming back. :) indeed little things do add up and they do have meaning. Vincent D *VD* Life is Beautiful read more

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Consistently good... over six bucks for their largest milkshake. But WHAT a shake it is. Omg it has SIX scoops of ice cream in it. Tonight, had the large with three scoops of mint chocolate chip and three scoops of fudge ice cream. Soooo thick and rich. Couldn't finish it all in one setting. So the 'left-overs' are in the freezer. Maybe finish it during the game tomorrow. Next time I will try four scoops of the mint chocolate chip and two scoops of the fudge. I would like a bit more of the mint flavor to show through. I will be back...oh yeah! read more

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The way the store has the line set up is ridiculous. Staff are extremly rude and disrespectful to potential customers. I wish the shop that had been on Pershing Avenue hadn't shut down as that location was much more friendly. read more

This is definitely the cleanest, largest, friendliest, and has the most flavors of any BR that I have been to. I am glad they only sell ice cream and not to Togos here like some of the newer stores. My fav flavors are the coconut pineapple, piña colada ice, and the sugar free flavors are so good with no after taste. Great cake selection as well which taste fresh. I admit I am biased as I worked for the owner over 20 years ago as my first high school job. He still owns this store and you can tell the pride of ownership and his involvement in the store. read more

Went into Baskin Robbins for a scoop of 'I don't know what' so I ordered something that sounded good. Wrong! Not very tasty. So I asked Bryan, the guy that helped me , if I could change and he said no problem. Now that's customer service. Thanks Bryan! read more

Baskin-Robbins - Can you see it? - Ice Cream & Frozen Yogurt Near Me - Stockton, California

Chris was so fantastic and helpful when I needed a last minute birthday cake for my uncle's 60th! Chris went above and beyond for me and I appreciate the effort and willingness during hard times! read more

When I arrived, one of the employees said their store policy only allows 6 people at a time. I respectfully waited outside but realized there was 8 people in the store. There's honestly no point in having that policy if they're going to have the 9th person wait outside for one of the so called "6 people" to be finished. read more

I always have a great attention in this store. Guys are professional and they love what they do. Banana Royalr is what I always get here!

I have no negative comments in this place. This is my ice cream shop go to. For whatever reasons, other ice cream competitors are not even comparable to their taste. Anyways , place is clean , friendly staff . Lots of seating . Lots of variety . Taste is excellent . What more can I ask? read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Stockton, California

I wish I could give this store zero stars! Ordered my sons cake online 3 days ago, received an e-mailed confirmation and my card was charged. Went to pick up my sons b-day cake today and was told I must of ordered from a different store, after showing the lady my e-mail she goes to the back and comes back 5 minutes later and said I just spoke with my Manager and we don't have your cake our system must of been messed up but you can pick from the pre-made one. So I got a cake for the same price I paid online, but it's the wrong flavor, wrong style, and nothing like what I wanted :(. Update: The owner has called me twice, I missed his call both times but he left me messages apologizing over and over! He has taken full responsibility and you can hear in his voice he is extremely embarrassed by what happened. I understand mistakes happen but it's how you handle it that counts. I will give them another chance! read more

5 starts for the location cuz it's in my hood. Always been a fan of BR and don't think that will change anytime soon. This location is convenient, well, cuz it's in my hood and of course the other reason? They never run out of Peanut Butter Chocolate! I see Bubba pay $6 for a shake, so, I'm going to have to put that on my eating bucket list-ha! read more

So this location is always in a hurry to close . I come here often because it's the close by one however I have witness then stop taking clients at 8:45 when I understand now the close at 9:00 due to Covid . Also they are always out of almond milk for an unknown reason as mention I come 3-4 times a week and it's always the same story . The customer service can use improvement. I will be contacting management because it's not right for these young people to believe they can do as they please. read more

I will never go to this Baskin-Robbins again. My husband and I went there last night August 23 in the evening for a treat and boy we got a treat we ordered two cups with two scoops of ice cream each and they gave my husband an extra in his first spoon there was a long hair so discussing I immediately took back inside and asked for a refund. The employee said that they are not allowed to give refund only the manager and of course she wasn't there they said I had to fill out a form and she would call next the next day well it's the next day no call. I just called and asked to speak with the manager they said she left and had no idea what time she would return. I'm sure she doesn't think we are important but that is not good customer service. So please if you do go to this establishment be aware of the extras they might put in your ice cream read more

This store has the worst customer service I have ever been to. Chris the manager is very rude. I wanted to place an order by phone and not go in due to covid but she said they would not come outside to bring out the order!! The only way to stay safe is to pay for door dash or Uber eats!! I was there and they wouldn't accommodate me during this horrible pandemic. So upset!! read more

I ordered a cake on 12/27 for 12/30. I wanted a Spongebob image printed on the cake and wanted to make sure that they would be able to print it (copyright issues & what not). The employee taking my cake ordered wasn't sure, so she asked another employee and they said it would be fine. Come 12/20 at 9am, I get a call from an employee named Jennifer stating that they could not print the image because of the reasons I anticipated. Not being able to print it is one thing, but not letting me know with enough time to go elsewhere and try to get it done is another thing. They should have the common courtesy to let someone know ahead of time. read more

I like this place, nice & clean and good customer service, every time came here me and my husband always get shundaeh smoothie, so good