Kayden and Valentina are awesome. I definitely recommend coming here for a late night snack before they close. Awesome customer service 10 out of 10. I will definitely be coming back. I actually passed up a Baskin-Robbins just didn't come to this one. And the ambience was great. Definitely coming back. read more

Baskin-Robbins - Best ice cream ever. Praline with caramel. - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Baskin-Robbins - 16836 Stuebner Airline Rd., Spring, TX 77379 (Stuebner Airline / Louetta Rd.) - Baskin Store #361915 On 6/30/2025, I placed an online order for a Perfect Peony cake for pick up on 7/8/2025 at 5:30 pm at their I called on 7/7/2025 to make sure my order would be ready on 7/8/2025. I called again early on 7/8/2025. The manager, Shirley, told me that the cake was not made and that it would not be available for pick up. On that same call, I requested a refund. From 7/8 to 11/8/2025, I have tried getting a reimbursement for an unfulfilled birthday cake order via phone and email multiple times since then with no response and no refund from the store manager or the franchise owner. Baskin Robbins Online Customer Service replied stating "Please allow two business days for the franchisee or store representative to reach out and address the situation. If you do not receive a follow-up after two business days, please reply to this email to let us know." - From Customer Care Coordinator...BUT...They never responded to my follow up emails to them. Shirley, the store manager, the owner and online customer service never reimbursed me. Be warned - If you want a cake for a special occasion - DO NOT ORDER IT AT THIS LOCATION. read more

Ordered a custom ice cream cake for pickup on Sunday (12/15). While having leftovers on Saturday (12/21) I found a hair in the chocolate ice cream. Light colored...not sure if BR requires hairnets. read more

Baskin-Robbins - Long hair found in chocolate flavor ice cream. - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Do not go to this location. Took over 10 minutes to be serviced while no one else was in store. After ordering the worker Did not allow coupon for birthday to be honored. She was very rude and had an Attitude and was not nice about helping. read more

Ordered a birthday cake here and it looked perfect! The handwriting and piping was beautiful. Loved it! The cake will be a little hard since it's frozen, so just let it sit out for about 5-10 min and it'll be a soft cake with ice cream. read more

Baskin-Robbins - Mint chocolate chip ice cream with vanilla cake. Custom ordered frosting color and style - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Amazing store and the amazing people who work there! Clean and friendly atmosphere with fun things to see and experience for your next birthday party or just any old day for ice cream. Whenever you have a chance check it out! read more

Tyler and neveah are the best employees ever!!! The ice cream and wallfle boaswls were made with love and I am so happy with how they treated me. Jt was a very friendly environment!!!! read more

Jamoca is a delicious coffee flavored ice cream. It was a great cool snack! They have many flavors to choose from. read more

Baskin-Robbins - Jamoca ice cream scoop - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Girls are rude! No Pralines and cream On Friday night! That's a problem! They habe the shades down in the front of the building. Makes it look like they don't want business or they are closed! read more

Do NOT eat anything from this location after the current storm on 5/18/24 they lost power the ice cream cakes all bad and they are still sitting out and trying to sell them! IM CALLING THE HEALTH DEPARTMENT I can't imagine how sick people are going to get! read more

They treat you like you matter as their customer. They gave us a dollar off of a shake, a coupon towards a dollar off on our next visit, and a "buy seven get one free" card and service with a smile! Give them a visit, you won't be disappointed. There are so many flavors to choose from.ya read more

Baskin-Robbins - This is my new after dinner - ice cream place. - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

A very helpful young woman behind the counter was oh-so-patient and accommodating with my 4-year-old grandson as he tried to figure out which flavor of chocolate he wanted. She eagerly gave him taster spoons with amble scoops for him to try so he could (finally) make up his mind. Once his choice was made, he received a heaping kiddie cup of chocolate peanut butter. Yum! We sat at one of the tables so he could enjoy his afternoon treat and make a total mess of himself. Clean store, clean tables and a clean restroom with lots of soap for clean up afterwards. This was a pleasant change from years ago when we were greeted with a surly attitude from the gentleman who worked here and we weren't impressed with the cleanliness of the store. I would not hesitate to return again after my latest experience. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

I normally come to this location because it's close to my house and every time we come the employees have a terrible attitude. They are completely miserable. There has been ONE time where this really kind man helped us and he made our ice cream so careful and literally with love and he was so happy. I didn't catch his name but he was an Asian guy. He has given us the best service. Today my Husband went to grab our favorite ice cream and the employee literally said "I don't know how to make that" so my husband talked him through what ingredients the ice cream has. Ridiculous. He was new. If you have a new associate why leave them to work a shift by themselves??? Anyways here's a picture of the Reese's peanut butter layered Sunday. It's all peanut butter. It's terrible. Where is the ice cream???? read more

Baskin-Robbins - Reese's peanut butter layered Sunday - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Julianna is super helpful, very friendly. First time here, and it was clean and the ice cream was delicious. When you walk in... OMG... it smells so good... We were going to get our ice cream and go, but it was nice, so we stayed and enjoyed our dinner. I'm an "adult"... I can have ice cream for dinner and so can you! read more

Shut this place down already. The staff sucks & literally, so does the ice cream & everything else. Ice cream isn't hard to mess up on yet this place does so continually. I've ordered their cappuccino blast four times and every time it was made with ice instead of ice cream and it had huge chunks of ice that seemed to have not gotten blended. On top of this, I ordered some ice cream for a family member for them to give it to me melted. It must start at the top because some of the employees obviously do not enjoy working there for whoever it is read more

The customer service was great, very friendly and it's clean. I honestly have visited different locations but this is my favorite, their ice cream cakes also have decorations for little kids vs just the plain Ice cream cakes you regularly see. read more

I understand what it's like being a new employee. But if that's the case, don't leave them by themselves. Have an older associate accompany him. I literally had to tell the employee what a Reese's layered sundae has. I even had to tell him that he could look at the menu after he told me "have you had it before? Because I've never made it". I might as well go behind the counter and make it myself. read more

Ice cream was great but they lock of customer service. Very unfriendly staff. The guy behind the counter he didn't even greet went we walked in. They need to retrain their employees to be more polite and friendly. read more

The award for angriest employee goes to the young women working this store tonight. She had been left to work the store to closing alone. I'd be angry too. A young women working alone until 9:00 pm is unsafe and unacceptable. However, our family was out for a celebratory ice cream after a school concert and this employee's rudeness took the fun out of our outing. I'd like the owner of this store to know that he/she put their employee at risk and also ended up with some customers who will not be back. There's a Brewster's right down the road... I gave a second star because the employee did remake my daughters milk shake as requested because the first one was the consistency of chocolate milk, not a milk shake. The second one was good and our ice cream was as expected. I do not blame the employee for being upset at having to work the store alone and close the store alone, but I do hold her accountable for her incredibly poor attitude. I made a couple of understanding comments about her having to be there alone in order to give her the opportunity to turn it around by engaging us in conversation. She was having none of it. Silent. Sullen. Angry. To the owner: if you're short staffed, work it yourself. If you are unable or unwilling to do that, put a note on the door and close early for the day. You lost a lot more by being open with an employee with a bad attitude than you would have lost if you had just closed a few hours early. read more

They did not honor the $1.50 scoops promo today on May 31, even when I showed them it had been posted by someone in their location just 13 minutes prior to me walking in. The manager made the decision to lose customers of 3 adults and 10 kids instead of just honoring what was advertised. This place has been around forever, but sadly if this is how they conduct business, they won't be around much longer. read more

I have been a long time patron of this ice cream shop. Service has really dropped off lately. First there are never any of the advertised ice cream cakes available. I guess they want you to settle for a more expensive cake instead. Second, there seems to be a serious staffing issue. On my last visit only one scooper easy working. I stood in line for 20 minutes with three people still ahead. The poor scooper was working as fast as possible. I ended up going to HEB instead. Maybe it's time to give Brusters a shot. Very Disappointed in the service at Baskin-Robbins. read more

Always greeted when I visit, what I love the most it the smell of waffles and new monthly flavors they have. read more

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This location is always well stocked. Every ice cream I think I may want is there. The staff here is always friendly and repeats your order. If you will be going to a basking robbins this one is worth the drive. I have one less than a mile away from my house that's worthless. We drive further and get great service read more

I went in to get ice cream on Tuesday the family night around 7:50 there were customers in front of me so I waited. However, when I got my ice cream she charged me full price instead of the family night price and laughed and said it's because we closed at 8. It was 8:04! This employee was a Caucasian middle aged women. She was rude since I first walked in. Employees like this should not work in a field where you deal with people daily. She needs to be reprimanded for treating a customer this way. read more

Great kids and adult favorite for a moderate price. The owner is a kind person and this is a family place that I have gone to since I was a kid myself. The cakes taste great as well as everything else. Baskin-Robbins is a place that has quality products and moderate prices. read more

Since my body HATES & I mean HATES all forms of dairy, I must indulge the little selections of sorbet or sherberts that places like BR have to offer. Today I was very happy to find a new flavor with an old school candy mixed in. Pop rocks with a great tasting sherbert made my day. This was a quick visit, in and out, while I was getting a new phone next store at Radio Shack. Happy with the selection. Happy with the cleanliness of the shop. read more

We went in and bought a single scoop in a waffle cone and a single scoop in a sugar come. We had a coupon from the last visit that said 'buy ANY cone and get one for .99. The clerk then tells me waffle cones are not included when we paid our bill? I know we're talking small change here, but we just want to be treated honestly. read more

Absolutely the worst customer service I have EVER experienced. The disheveled girl behind the counter just sat there counting her drawer never aknowledging us. Just looked at us. Then when asked her for a few samples it was like we had ruined her entire day. Got us our ice cream and that was it. Every request was like I was taking a dump on her floor and asking her to clean it up. Sprinkles? Uugghhh.. whipped cream? Uuuggghhhh.....after we were dismissed she sat right back on her stool and continued counting this drawer for 45 minutes!Money spread all across the counter. Terribly dangerous. I though maybe it was just us but another customer came in and she treated them the exact same way. Place was dirty. And here's a thought how about some music or TV or something to drown out all that cooler noise. I'll be going to Dairy Queen, Chill or Brewster from now on. read more

Overcharged for much smaller portions than other customers, then given restrictions on what kind of topping I could get by one clerk who was giving out toppings & samples left and right. This is not the Baskin Robbins I remember and I definetly won't be back! 2 stars for the older clerks' attempt to correct the other clerks bad customer service skills. This location doesn't even sale all the items it advertises. Save your money and go get standard quality with no gimmicks from Marble Slab, Burger King, Sonic, Dairy Queen, etc. read more