I dont usually do reviews often but I feel I need to for this occasion. The young man with curly hair that was working today at 830pm had a long line and continued to get more customers. He was still quick and polite to every single person. Definitely deserves to be recognized as it was him by himself taking on customer after customer with a great attitude. I dont know his name but he had a brown shirt and black 501 pants. read more

Horrible service from the two guys tha were working here on Saturday night around 6pm. I had placed my order on the app and when i walked in hes clueless about my order.... I literally showed him my receipt and hes still giving me a hard time when at that point he can just make it bc i had already paid for it. read more

Came in on a Wednesday late afternoon and was the only customer. The service was quick and friendly. There were a lot of ice cream flavors, and I saw several cakes in the cooler including some super cute turkey cakes for Thanksgiving! I wish I remembered to take a photo of it but I was too distracted by trying to pick a flavor! I ended up getting Baseball Nut which is one of my all time favorite flavors because I love the cashews and the fruity black raspberry swirls in a creamy vanilla ice cream base. I love eating my ice cream in a crunchy sugar cone! I definitely think the cone makes it that much better! Even though this flavor is available in grocery stores, I don't know why it seems to be more appealing from the ice cream shop. read more

Baskin-Robbins - Outside - Desserts Near Me - Santa Ana, California

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I stopped by hoping for a scoop of butter pecan, but they didn't have it. I was really disappointed -- it felt inconsistent that a shop wouldn't carry a staple flavor. Staff were polite, and the shop looked clean, but not having core flavors hurts repeat visits. If they can keep a more reliable flavor rotation (especially classics like butter pecan), I'd be happy to come back. read more

Baskin-Robbins - Desserts Near Me - Santa Ana, California

Let's just say today hasn't been the best day ever so i decided to stop and treat myself to an ice cream cone. The staff was amazing, with top notch costumer service. I wish I would've gotten their names! They were super patient and helpful! read more

If you purchase a cake from here, do yourself a favor and not put any writing on it. I have gotten several cakes and it has always been really bad writing. To the point that i have asked them in the past to let me write it because this is unacceptable read more

Baskin-Robbins - This cake is suppose to say Happy Birthday Xander.. not sure why it says B-dad? You are better off not putting anything - Desserts Near Me - Santa Ana, California

I came in at 9 : 40 pm And 3 employees were standing there While I was trying to open the door But they had it already locked it Mind you guys They closed at 10 And there were also other customers trying to get in I won't recommend this placed at all ! read more

I went in to order my husband birthday cake a week before and she told me okay it will be done that day at 3pm. His birthday rolls up and the cake is not even done and I'm there at 3pm the time she told me it would be ready. And it turns out she didn't even start making. She wanted me to wait for her to start doing my husband cake. I was so mad. I'm never coming to this location to order other cake. read more

Yummmmtyyyyyy and good customer service thank you so much and Jc and angel you guys are the best of the best they deserve raises

If you love Baskin Robins like I do I highly suggest going to a different location. I came in with my brother and a friend, when walked in a young boy (who was helping us) gave off an annoyed vibe. Which honestly I get because I too work in customer service and it probably was busy earlier and it's a holiday. However, that doesn't excuse bad customer service. We had a couple samples and then ordered. When we were getting rung up, I wanted to leave a tip so I asked him if he would get the tip or if it would be disbursed within the whole team, he proceeded to cut me off and was like "you don't have to leave a tip" in a very rude way I told him that it was OK that I didn't mind giving him a tip. He then shoved the tip money that I gave him into the tip jar like it was a bother. if you're looking for an item place with great customer service I highly recommend a different location. read more

We went to buy the Dubai Choclate Palleta first it's overpriced $20 for two small ones another thing it literally tasted nothing like Dubai just a regular choclate palleta with pistachio don't waste money on it go somewhere better read more

This place is a rip off. $7.99 for a pint of ice cream when you can get at grocery stores for $3-$5. Kids scoop was $3.85 and single scoop was $4.35. I went for single scoop and was disappointed at how small the scoop is. I didn't mind upgrading/paying more bc I thought it would be a real scoop NOT baby scoop. Crappy service and portions. No wonder they post a sign outside to bribe people for 5 star yelp reviews. Lame! read more

Baskin-Robbins - Pistachio ice cream - Desserts Near Me - Santa Ana, California

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We have been there 2 times in the last month and we haven't been able to get what we want because the staff closes down everything early. If you're not going to have everything available till the time you close or close to closing then you should advertise closing earlier. The first time we went in at 9:15, and they didn't have hot fudge because they had already closed it down. The second time we went in there it wasn't even 9:30 and there was only one case with a handful of flavors available. If that's the case then the site should say they close at 9:30, we would've expected that. Just super disappointing both times. We needed up going to a competitor and we would've rather gave you our business. We will think again about coming here......... :( read more

Awesome staffs. LuLu and Daniella are helpful Highly recommend. Good ice cream too. 40 different flavors read more

I would give a 0 rating was just in this establishment on sunday march 9th i went in to redeem a free scoop coupon but one arriving here and finally getting help by Ashley she told me I could not redeem it which was odd why would they give me a coupon that I could use I don't know if she just didn't want to accept it but then a nice young man approached her and he told her my coupon was valid then she rudely asked me what flavor I wanted the proceeded to give me a different flavor and I kindly corrected her that was not the flavor i asked for and gave me a look and and rudely h as handed me my cone I don't no if she is new or just wasn't her day but I feel like customer service is key in any type of establishments may be she just need some retraining don't think I would be going back to this location read more

Yummy! I'm hooked! #Summer is kinda here! #Chicken&waffke ice cream !!!!! The kids serving up the scoops are really fast and provide great Customer Service ! read more

Do Not Door Dash this one. Literally every item on my order was wrong. Wrong flavors, wrong sizes, wrong special requests. I have no idea how they screwed up the order so entirely. read more

Thank you KIANA AND SAM! Awesome customer service will be coming back here ! Thank you thank you! read more

Baskin-Robbins - Sooo bomb! Awesome customer service kiana and Sam!! Awesome team - Desserts Near Me - Santa Ana, California

Had a stressful Sunday and decided to end it on a good note with 2 scoops of ice cream from this Baskin-Robbins. The girl that served me was so nice and patient! I asked to try about 4 different flavors before nailing it down to Mom's Making Cookies and Jamoca Almond Fudge. I was offered a lid to pack my ice cream and a bag and offered a few coupons that don't expire! I will be back as this location is close by and the service was great. The parking lot is kind of dark at night and it's off 17th. street in between Main and Broadway. read more

I love this place I've been coming here since I was little and I'm glad that they're still here great costumer service and it's very clean read more

Baskin-Robbins - Awesome - Desserts Near Me - Santa Ana, California

Great service and the cappuccino blast is amazing! Especially if you get the original flavor you can really taste the coffee. read more

Baskin-Robbins - Desserts Near Me - Santa Ana, California

This is my go to spot for my baskin needs, has been for as long as I can remember. Usually, my experience has been rather quite one in the same; I go in, order, and leave. However, tonight was one of the more warmer experiences I had in this establishment full of freezers. Brent was working behind the counter and seemed truly touched when I asked him how HE was doing (as someone who worked in the same industry, asking the employees how they're doing is never done enough), and he was just radiant throughout his entire time helping me, something that took me surprise, considering the fact that he was working the close. Super friendly, great attitude, and went nice and balanced with the scoops. Truthfully, I've never had a problem with this baskin, but I've never felt the need to write a review until I met the lovely, delightful, and exquisitely divine Brent. If you're reading this Brent, I will never stop asking you how you're doing every time I get the pleasure of seeing your pretty face again. Forever and always. read more

Baskin-Robbins - Ice cream ‍ - Desserts Near Me - Santa Ana, California

Great customer service and love all the ice cream flavors with many choices. Came in with friends and loved it

This has got to be one of the filthiest baskin-robbins that I've been to. I stopped by this location because it was close to my job and I wanted some ice cream after I got off work. I asked the girl working if I could try the flavor of the month to see if it was one that I wanted to purchase and she explained that they no longer give taste samples out; not to mention she didn't have anymore of the flavor of the month. I then decided that I would get my three favs to find out that she didn't have any strawberry cheesecake either. At this time I'm a bit annoyed and I began to look around and notice how dirty the floors were and just overall it looked yucky and I decided at that moment that maybe it was a good thing this location didn't have more than one of my choices because I just don't think this was the place for me to enjoy a cup of ice cream. I wish I had taken a picture to add to this review so that people could really see that I wasn't exaggerating. Basically I ended up finding a Coldstone Creamery and was able to walk on in and get my favorite from them. read more

Always a favorite!! Especially on a hot days like this week. Lifelong fan for many years.

My kids love coming here! The staff was friendly and they made my shakes quick! Will be coming back :)

Best ice cream ever !!! I've been coming here since I was little with my dad now I get to bring my own daughters:)

Great service. Always go here. Good location for me and the kids . Great service always friendly service.

Great customer service! Awesome custom cakes, made with love! Monster blue teal cake was nicely detailed, & the flavors were great! Definitely ordering again! read more

Baskin-Robbins - Monster teal cake - Desserts Near Me - Santa Ana, California

Best Baskin Robbins around! Recommended! The place is always clean and they are friendly!

10/08/23 three employees were working today and the skinny guy was rude I was ordering 6 double scoops for my family. I try to be clear as there are other people waiting so I don't hold up the line. I know hectic environments can lose people as I work in the industry myself. However he gave me the 6 cups but with 4 of them being the same ice cream and the other 2 matching as well. I had to wait for the female worker to help me out (she was nice) as the guy just left. I wouldn't come back unless I need to. There's other places out there this just happened to be on the way home. read more

Awsome service Good ice cream Definitely recommend this spot!!!!!! !! !! My favorite ice cream is pistachio and rainbow sherbert read more

Baskin-Robbins - Ice cream - Desserts Near Me - Santa Ana, California

Awesome ice cream and the workers are super chill. Def coming back to this local spot!

Iris had great customer service everyone seems nice and friendly even the city it has a nice vibe to it today nothing out of the ordinary read more

Baskin-Robbins - Delicious ice cream I had a sample of - Desserts Near Me - Santa Ana, California

What can i say? It's the best ice cream. And the staff are very helpful Thisnplace never disappointa read more

Baskin-Robbins - Desserts Near Me - Santa Ana, California

I had a vision for a cute cake with a rainbow on it when I saw the St. Patrick's Day cake offered by BR. I was crossing my fingers that they would pull it off the adjustments I made in my request and it came out just how I wanted! I was especially grateful for all the help from the employees after my order was lost in the system. They worked hard to fix the issue and make sure I was happy, absolutely above and beyond! read more

Baskin-Robbins - Custom Rainbow Ice Cream Cake - Desserts Near Me - Santa Ana, California

Love looove coming to this location. Good customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Baskin-Robbins - BR! - Desserts Near Me - Santa Ana, California

Love the local ice cream. Kids love this place lots of varieties come check it out service is great

Super good friendly nice clean fast taste bueno games nicer than others fast servive

I went in earlier today to pick up an order from here, specifically here, and they said they contacted me but I saw no signs of anyone calling or emailing me about my order. I ordered my cake a week ago and within that week had no contact that they were gonna do my cake at a different location and to top it all off they didn't want to refund me and wanted me to pick it up at the tustin location when I specifically ordered it at the 17th and main location. Make that make sense to me, if I would've known it wasn't gonna be made on the 17th and main location, I would've ordered it at the tustin location in the first place. The owner was also so rude when he said himself that he was gonna give me a refund when he never did. So please, be aware of this location and the tustin location because they will just send u somewhere else. read more