This is a Baskin-Robbins / Dunkin Donuts combo store, therefore, the selections are more limited than they are at a full-size store. There is a drive-thru that seems to get the bulk of the employees' attention. Often, the employees do not seem sure where to take orders from (there are two areas where customers can order and pay) or who is next. The store is never really very clean either. The customer lines can be chaotic if there are more than two parties at the same time. This location is often out of customer favorites, like Cookies & Cream or Rocky Road. The Flavor of the Month also seems to be available early in the month and then not much after that. Other familiar favorites are gone from the menu, such as the Brownie Sundae. The store still sells ice cream cakes and can make shakes from any flavor of ice cream. They offer fun Creature Creations and free waffle cones with purchase of two scoops. read more

One of the worst experiences I've had in a ice cream shop dude got my order wrong 4 TIMES not sure if he was new or if they just hired a random dude off the street but all I asked was a simple Banana nut fudge and Black walnut proceeds to give me different flavors..dude was incoherent when telling him my order again and again 4x mind you it's not busy whatsoever it was me and another person when he FINALLY got the order right he rang me up for $30 for 2 ice cream cones!!! didn't notice it at first until I looked at the receipt Asked for a refund and completely lost my appetite of frustration. Buddy wasn't wearing any gloves and had a bad attitude when I kept telling him that's not what I ordered and kept sighing like DUDE I told you 4 times that's not my order and had to go in my notes and type the flavors for him cause dude wasn't getting it whatsoever also he was super RED and nervous when I told him the last time. Dude had to either be hitting a couple swigs/stuzzys in the back room or he didn't speak English or his brain was a size of a push pin. Next time when you go here prepare to just make your order yourself and ring your self up as well cause clearly experience and training wasn't in the cards for this Patrick Star type employee. Also they run out of everything which is completely ridiculous never going here EVER again. read more

If you come in and ask for a milkshake of any kind, you'll probably hear "I currently do not have that flavor". Been here 5-6 over two weeks and it's always the same response. read more

I come here often its close to home. The service is always different. Some days they do good and sometimes they do really bad. I ordered a cake and they couldn't make it because they don't carry all the options. They forgot to write happy birthday details which is really lame. They seem to be out of stock on items and utensils so they want to adjust and cut off many things and still charge full pricing. Wouldn't recommend based on the inconsistency. Looking for another BR with better performance, merchandising, and quality in making the cakes. read more

Wish I could rate it nothing. First of all workers have attitude, like dude you don't even have a hard job just scoop ice cream. Second of all my iced latte was the most disgusting coffee I've ever tasted. Literally tasted like battery acid. I told the worker and she proceeded to say that it was sugar free like I asked. I've had Dutch bros many times and their sugar free latte tastes delicious. Save your time and money and just go somewhere else!! read more

This store is constantly out of everything .... I've been back 2 times this week with multiple options given only to hear " oh we're out of that .... Management seems to be non existent read more

We were the only customers inside, two employees working and took forever to get acknowledgment and assistance. One was cleaning inside and the other was making something. Nobody was in drive through. It appears there was a manager girl in the back who came out to look at the cashier screen and then disappear in the back again. The donuts were dry, and when i ordered a banana split, they had no toppings, only topping she had was whip cream, fudge drizzle and cinnamon crunch and sprinkles. They were totally out of everything. Large location and clean but not accommodating to supplies or customer service. read more

terrible, I ordered from uber eats and you gotta accept the order in order for it to go through, they accepted it and didn't have any ice cream so I lost 40 bucks and I tried to call and they just ignore the phone. never getting from this shitty store again. read more

I absolutely love the pralines and cream, my favorite!! Love that they have so many different flavors to try out.

Went to this location for ice cream and the girl taking my order was completely rude. Asked for certain flavors and she would be say they're out but wouldn't tell me what they had. I ordered two cones and she only gave me one, I wanted a waffle cone and she said "Well you didn't tell me that, but we're out anyways" then proceeds to charge me, gives me one cone (when I ordered two) and closes the window and walks off. As I waited at the window she looks at me and walks away, completely ignoring me. I never got to order the second cone I had already asked for in the drive through as she refused to come back to the window. If you want horrible customer service, this is the place to go. Baskin-robbins should really look more into the people they hire. Will never be back. The receipt name is William but I don't believe that's her name. read more

When we placed our order, the guy taking our order was unfriendly, but we looked it over, no big deal. Then we got to the window and paid and he walked away. I could see him taking and fulfilling orders for the inside while we waited. After 15 minutes, another boy walked up and asked what we were waiting on so we told him our two small milkshakes and a double scoop. He asked us a couple more times because he either couldn't hear us or didn't understand. Then he went to charge us again and we told him we had already paid. He then said "well you could've said that" and then walked away. Then the first guy came back and tried to charge us AGAIN even though he originally took our payment. He then also asked again what we had ordered. After 25 minutes, we finally got our order. I asked to speak with the manager and Jamie (who had been there, taking orders inside and in the drive thru) came up and spoke with me. When I told her how long we had been waiting, she nodded her head like she knew we had waited that long. I told her what happened and she offered to take care of our order next time we come back. Overall, it was a bad experience, but what made it horrendous was the response of the second worker. It was absolutely unacceptable for him to say something like that to a customer. read more

This was a very convenient stop as it was across the street from the restaurant where I was picking up food. If you love Dunkin' Donuts this is a unicorn stop to grab ice cream and donuts. 1. The selection was mediocre and I had a hard time finding something that wowed me. 2. I stood there a bit while a guy was scooping ice real and I said is this where I order? He said yes ma'am but I'll be with you. That was absolutely poor customer courtesy and service. Acknowledging would have been nice and I knew you saw me. 3. Scoops were solid, prices well meh 4. I did grab some donuts as well since I was there. These employees need a good refresh of customer service. People are usually excited in a good mood and looking for a treat when they are stopping for ice cream and donuts...the service should mimic that tone! Thanks for the military discount read more

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Waffle Cones Were Stale and they didn't have my favorite Rainbow Sherbert flavor. Was good for a late night ice cream fix though since they are open 24hrs with drive-thru. read more

This Baskin Robbins is with Dunkin but there are 2 separate order lines so no need to worry about that. When we went on a Sunday evening they had run out of several ice cream flavors but my usual is a vanilla sundae so I was ok with my dessert. Decent prices and ok serving size. read more

Baskin Robbins - All single serving sized scoops. Chocolate sundae, vanilla w/sprinkles and cookies and cream. - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

We wanted 2 banana royales and got too waffle bowls with the same flavor ice creams and a vanilla banana royale in a cup.... The only thing right was the bagel bites read more

I am so sad my daughter just ordered ice cream with door dash and they texted back saying you are out of cherries jubilee the only ice cream love I have been getting it since I was a kid My e-mail is texasroses@hotmail.com let me know if you get it I don't want anything else so sad read more

Worst Baskin Robins in the world! 31 flavors is a joke here. They didn't even have black walnut, which is like an original. Asked for their Oreo Sunday. We don't have those either but I could put ice cream over an Oreo:). Really!!! I'd give them a 0 but you can't!!! read more

We drove out of our way for ice cream. The service was horrible. They could not tell us ingredients and when asked for banana split they had no hot fudge. So I figure ok a chocolate shake but made with vanilla ice cream. Was told they do t do that anymore. No help waste of time. We left. read more

This place has horrible customer service, they will leave you waiting for about 30 minutes to an hour for 3 ice creams, they disrespected my mother in law for going towards the ice cream station like the employees instructed they told us we were in the wrong. Im no one to complain im 21 i understand working in customer service being treated like shit but they really are lazy and disrespectful read more

Baskin Robbins - Dunkin donuts baskin robbins - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

beat place to chill! staff is awesome , professional and sweet! thank you baskin &robbins for making us happy and refreshed with the best flavor ice cream in town! read more

Came here after the movies to get a quick treat and there was only one staff member thank you to Miss Destiny. She did a really awesome job doing solo by herself. read more

The worst service ever, no rocky road, no strawberry topping... seriously. Will never go on Potranco road again. Stuck with hot fudge topping only... the worst. Disappointed read more

What a joke! This is not a Baskin mad Robbins. Poor drive through and limited selection. Don't bother.

This Baskin Robbins is connected to Dunkin Donuts. 2 of my favorite things ice cream and donuts! Not my favorite ice cream or donuts but it is convenient. On every 31st of the month Baskin Robbins has $1.50 single scoops. My go to is butter pecan on a sugar cone! Yuuumm! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

DO NOT GO TO THIS ONE! this baskin robbin was the ABSOLUTE WORST service, went through the drive thru and asked for what flavors they had and ordered two milkshakes and when asking for what flavors the girl gave me attitude and was super rude and disrespectful. i was absolutely disappointed in the service read more

The staff was very slow and seemed like they did not care to get any orders out. I was asked 4 times what my order was AFTER it was placed on the screen for them to look at. Even then the man who got my ice cream gave me the wrong flavor. It was also not a busy time, there was just me and one other woman and child there. It was also weird to see the lady who was my cashier had to ask the man to get the ice cream because she could see the other girl being extremely slow. Very bad flow here and overall not very satisfied. When I pay for food I like to get what I wanted. I would hate to see them during a rush. read more

If I could leave 0 stars I would. I just ordered from y'all. Whoever fulfilled my order had to have known they weren't actually making the real thing. A chocolate covered banana. This is the 3rd time I've tried to order it as well. I hope y'all close down I manifest it. read more

If I could leave negative stars I would. Got two banana splits and an order of 10 munchkins. Then was told to pull up and that my food would be brought out to me. Both banana splits were completely melted. The second one ended up melted and spilling over my carpeted car mat which I now have to get detailed out of pocket. I called to complain and the associate stated she understood I was mad and put me on over a 5 min hold to talk to her manager. Ultimately I stood on hold and my complaint never got addressed. read more

Clean location and fairly new. Have came a few times and enjoyed the food. I prefer Krispy Kreme donuts but love the ice cream. I especially love that it's 24/7 Nice service both times I went! :) read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

I called before we came to make sure they were open and whatever lady was working there hung up on me. When we got there I asked what flavors they had and she got mad and said, "uh you want me to list all of them?" And I said yes because they weren't on the menu and she sighed and waited and started listing them like it wasn't her job..... It is not my fault nor my problem that you work there. I hope it makes your night better being a horrible worker and treating customers like shit. Have fun at work, I'll be at home!! read more

Won't do Cappuccino Blasts after a certain time. This is like McDonalds and their ice cream machine. If you're open, your ENTIRE menu should be available. Managers need to stop leaving unprofessional children by themselves. read more

They are always out of stuff and all of the employees seem like it's such a burden to do anything even though it is quite literally their job. We went by drive thru today and even though we asked for just a warm brownie sundae with just chocolate and vanilla (and none of the regular toppings) they just made a regular brownie sundae with the regular toppings they add!!! This Baskin Robbins is the worst one and I would avoid if it wasn't the only one close by to the house. Very annoying to deal with. read more

Oh no!! What has happened to my favorite local Baskin Robbins?? Mint chip pieces in the Baseball Nut? A spoon sticking out of the Pralines & Cream? None of the name plates in the right places? Melted ice creams beyond recognition? And no one to take an order? It's not like it was busy tonight, a Wednesday at 8:30. I hate to give you guys a bad review, but we walked out and drove to the Alamo Ranch B&R. Which we hate going to. Because of the lack of seating and bad hours and kiddie furniture. But you broke my heart Potranco B&R. Two in the pink, one in the stink. read more

Let me just start by saying we had such a bad experience here that I took the time to download Yelp just to make it known. We've just driven away from the drive thru at about 10:45 pm tonight after having the worst worker aggressively asking what we wanted and being pretty rude about how he couldn't hear us (what? I can't hear you!) then giving us no info about our order, (that's all you want? Drive up.) We were offended enough to decide not to drive up after all. Please train this guy a little bit , needs at least a basic level of respect for customers. read more

Baskin Robbins on Potranco has the worst customer service ever! Here forward I will go out of my way to go to another ice cream shop. After paying over $6 for a melted sundae I noticed it was all messy because they poured the topping on top of the whip cream. They handed it to me in the drive thru without even cleaning it off. When I questioned the topping being placed on top of the whip cream the employee told me they can all make it differently. I replied there is a standard way and this is going to be a big mess when I remove the lid, he remarked that's why I am given a napkin and he closed the window and turned his back on me. read more

This place is supposedly open 24/7, but cannot take orders after 10pm each night because their computers are "updating," which lasts for hours apparently until the morning. I have come here to this location multiple times throughout the week and weekend at night and they always say the same thing and cannot take our order. This has been going on for MONTHS. They also don't answer their phones whatsoever at night. There's usually 2 people staffed at night but don't do anything. read more

Bought an ice cream cake here for my hubbys birthday. It was terrible! The chocolate tasted stale and cake part was dryyyyy!I felt so bad but he told me to return it and get my money back because it was so bad. They accepted the return and said it couldn't be old because they make them everyday, but I noticed there was no best by or sell by date. I really don't think these cakes are flying off the shelves either so who knows how old it was. Won't be returning. read more

They were out of rocky road Ice cream, no mint chip ice cream, no fudge for the sundaes. Then had to wait an excessive time to pay for our order. They also neglected to warm the cookies for the warm cookie sundae. Would never go to this location again. The girl who was scooping the ice cream for us was wearing a sweater that had ice cream on her sleeve, the staff had little uniformity. One of the employees possibly was working off the clock. read more

Horrible customer service! Always horrible customer service here. On one incident one of the employees yelled at me while I was walking to the RR. He yelled across the restaurant not to go in, in the most rude way...everyone turned their head. The employees there are slow and rude and super unprofessional. Tonight I go thru the drive thru and he tells me to go inside even though the drive thru was open. I ordered ice cream, they gave it to me melted. Like it had been sitting there. I asked for a manager and some kid tells me he is the manager. I explained to him that I was given melted ice cream. His response... "What do you want me to do about it"? I said, Are you really a manager? Because managers don't talk to their customers in that way. I work in customer service myself and would never. He pretty much couldn't care less and hung up on me. This was at 8:30 pm today at Potranco location. They all seem bothered to even be working. They are always like that. I always and many others have horrible customer service here. I won't ever go to this location again and will tell everyone I know to do the same. read more

Baskin Robbins - This is the melted banana Sunday's they gave me with chocolate all in the bag and Chocolate got all over my car seats. - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

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Omg this place literally took a whole hour just to get me a scoop of ice cream with bananas..... that is outrageous!!! The line wrapped around the whole store and I just don't understand why if all you're doing is scooping ice cream ? Worst place ever. read more