Best Baskin Robbins in the area! So friendly and clean! Great ice cream. I tried the flight of 4 scoops for $8.99! Such a huge difference from our visit in Rowlett! Ample parking Clean tables and chairs Thank you!!! read more

Wow. I just cannot stop coming back to this location, friendliness, cleanliness, quick service!! The young boy with the short light brown hair in the Berkner football shirt ( Go Rams) was the absolute goat. He was the sweetest and so well mannered young man especially in this time of age. Not to even mention the service- in a full house, to remain calm and serve each person with a kind attitude. The ice cream could have been better but the presentation was very appealing,( especially on a diet). read more

Baskin-Robbins - Great service - Ice Cream & Frozen Yogurt Near Me - Richardson, Texas

Seriously, just go anywhere but here. The place was disgusting. The tables and floor were a hot mess and the two women working seemed to care less. There were only two other people there also, so they were not busy! I had promised my son ice cream or I would have just left. We normally go to Braums and really wished we had today. We had two seriously small scoops of ice cream, and it was $9.50, for two scoops. Absurd. It's ridiculous. I asked the lady if I could have a little more because the ice cream wasn't even cold cold and mine had already melted some by time we got to the counter. She said no. I should have left and wish I did. SAVE YOUR MONEY! read more

What we love about BR is the chance to make so many combinations with such variety because we have such different likes in our family! The team is always sweet and patient with us, and we always leave with Rainbow, Cotton Candy, Reese's Pieces, Mocha Chocolate, Coconut, Coffee, and I could go on and on , in a mix of cups, cones with sprinkles and candy. It's a sweet little location and we appreciate the neighbors we see. It's a homey place. read more

I just want to say a huge thank you to the lady who did my roommates birthday cake Blakely, she did such an amazing job exactly what I asked for and my roommate absolutely loved her cake look how cute it is!!! It really helped make such a special day!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Richardson, Texas

Whether you get 1 scoop or 2 it's tasty ice cream! Super treat now that Spring is here! Great for Family Night after a night of playing Arcades at Free Play. read more

First time trying baskin robbins and had almost gotten diabetes after the first bite. Way too sweet but cute presentation. read more

Baskin-Robbins - Ice cream - Ice Cream & Frozen Yogurt Near Me - Richardson, Texas

I went to get a birthday polar pizza for my husband and there were tons on long hairs in his slice. This is disgusting!!! My husband was mortified! Wth?!? read more

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Such a nice place to stop, brag a few scoops of rich & creamy ice cream. I had two scoops on a waffle cone(butter pecan and Reese's peanut butter cup). Friendly staff and reasonable prices. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Richardson, Texas

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Wrong order, placed another order trying to get it right. Came wrong again. Called the store and was told I didn't order right. Went up to the store and showed them the order and was notably upset. The young girl working the counter told me I was hurting her by asking that she acknowledge the wrong order. I will never order from this store again and it was my favorite store before this. 45.00 in Uber Eats orders and never got what I ordered!! read more

Would have been at least 2 more stars if the place was clean. But it wasn't so it's 2 stars. Polite service so not 1 star, but we won't be back because literally everything was dirty, except the tables. Ice cream freezers were all messy with spilled scoops, counter was covered with spills and crumbs, napkin dispensers were sticky, tip jar had sprinkles in it -- REALLY 2 dirty stars read more

Baskin-Robbins - Not the cleanest or most sanitary BNR we have been in - Ice Cream & Frozen Yogurt Near Me - Richardson, Texas

Chances are, most yelpers have been to Baskin Robbins at least once in their lives...Am I right? This chain is massive and stretches all across the US. While the cones and sundaes are delicious, I'd prefer to go some place else to fulfill those cravings. They blow similar desserts out of the freezer! If you are a fan of ice cream cake, find a reason to buy one from Baskin Robbins immediately. Both this and the now almost defunct TCBY bring back childhood memories...and I'd say it does the same for any other child of the 80s. Baskin Robbins serves up a mean cup of ice cream. They do ice cream and cakes and now maybe a smoothie or two, but you won't find any of that fancy mixin' stuff here. Which I happen to prefer...call me an ice cream purist if you will. read more

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This Baskin Robbins is amazing!! I had a problem with another Baskin Robbins cake design the day of my husbands birthday. Cheyenne and Sandy were able to fit me in their schedule and fix the cake design in my schedule for the day. They are amazing. The customer service was fantastic and Cheyenne is a great cake decorator. I attached the before and after photos so you can see that they saved the day and made the cake look awesome. read more

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I love ice cream as do my kiddos so let me start off by saying that they were in Heaven when they got to sample all of the flavors that their little hearts wanted. I was very pleased with the service we received the only downfall to this place was the atmosphere... I would have liked more space to sit and enjoy our ice cream but since we live in the neighborhood it was not a problem the kids got to enjoy their treat on the way home. Great place to go if your undecided on what flavor of ice cream to get!! : ) read more

Ice Cream shops are almost extinct now a days since the big Fro Yo Craze struck the nation. Thank goodness Baskin Robbins is still up and running. With their great logo showing 31 (as in flavors) in their design to their bright colors. I gotta tip my hat off to them. The staff was slow, but super friendly and I have to say I don't know how they stack the ice cream scoops that high. Super Impressive. I will stop back in the area. read more

Baskin-Robbins - 3 scoops high - Ice Cream & Frozen Yogurt Near Me - Richardson, Texas

The flavor of the month is German chocolate cake! Not that there's that many days left this month lol. Haven't been here in a while, but hasn't changed much since the last time I've been. Came here after dinner and only one guy was working. Super friendly, helpful, and kind young gentleman. Sad I didn't catch his name. Honestly though, it's just another neighborhood ice cream store, but it's been in the area for so long, it reminds me of my childhood whenever I do get the chance to stop by. They always have coffee (jamoca) flavor, which is one of my favorites! Was kinda disappointed by the New York cheesecake flavor, cause I was expecting cheesecake chunks, but nada :( read more

Baskin-Robbins - Menu - Ice Cream & Frozen Yogurt Near Me - Richardson, Texas

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On April 18th I ordered a cotton-candy unicorn birthday cake for my best friend. The young lady who took the order was the same person who made the cake. Needless to say the cake was a work of art and delicious. Thank you for making my bf's birthday better! read more

I ordered a cake online for my mother's birthday from here and what I got was nothing like the picture besides the pattern of the icing. The color was way off and didn't even contain all of the right colors. The color the cake was didn't even belong on the cake to start off with. Then to continue, they forgot to put the most important part on the cake. The part where it says HAPPY BIRTHDAY! How are we suppose to know its a birthday cake when it just looks like a Valentine's cake now due to the color. I am highly disappointed that my $25 has gone to such a waste. How hard is it to make a six inch round cake the right color and remember to put the happy birthday piece on it when you know what the cake is suppose to look like and might I add have a picture of it? read more

Baskin-Robbins - This is how the cake looks. - Ice Cream & Frozen Yogurt Near Me - Richardson, Texas

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Oh nostalgia, you brought me back to Baskin Robbins. This was my go to ice cream place for years. I went here as a teenagre back in the 90's. Continued to eat here into my early to mid 20's and the lost interest. It's probably been a good ten years since I've been here. Looks like they have gotten some new wallpaper in that time but thats about all thats changed. They always have their core flavors, as well as seasonal varieties, and the flavor of the month. In addition to the variety of flavors they are famous for, you can have it served in a dish or cone. They have cake cones, sugar cones, and waffle cones, all of which are available plain or chocolate dipped. It's a step above Dairy Queen, and a step below places like Cold Stone or Marble Slab. Nice place to sit down and enjoy a treat. There are a few tables inside as well as a couple tables outside. The strip mall it is in has seen better days, but this place seems to do pretty steady business. read more

The nutty coconut is very good. Coconut smells wonderful and the nuts are crunchy. Pineapple coconut is also very good when it's new, about close to full container. Caramel machiato is good. I can only eat about half a scope. Small place with about 15 seats but always busy. read more

Love this place!!! Kiddos are in heaven!!! Family day every Tuesday! $1.69 for a regular scoop, $1.29 for a kids scoop!! read more

Went in for gift card and three associates had no clue how to do one. Told me to go to another location. Disappointing.

Awful - they don't have the credit card machine working so they want to take a picture of your credit card -NOT!! Then they would t take a $50 Bill - that's all I had with me - won't EVER go back - it's In a shaky feeling parking lot to begin with - will do but Blue Belle read more

Taste all the flavors, then choose chocolate peanut butter. It's so good! This poor old building could use a remodel but it's functional and delicious. read more

Came in for family night and Jadeyn said out load while standing at the register, "omg! I dont know why all these customers keep coming in!" The lady in front of you said politely maybe they are just getting off work. I'm standing directly next to her and all I can think is if you dint want to be at work then why did you come in????? No need to slam all my cups of ice cream down on the counter. Get it together young lady! read more

I really don't know what more to say about an ice cream place other than it has great flavors, but you can't go wrong choosing Baskin-Robbins for ice cream. The one thing I can say is it looks a little dingy inside, could use a bit of a face lift. read more

Super sweet staff. Very caring. Was able to customize my cake with some special words. Thank you so much guys, you've made my night!

Very disappointed. Went for family night and was told it didn't start until 5pm, 30 minutes later . Ok, no big deal so we ordered 3 regular scoops. They looked like kiddie size. My wife asked if these were the right size and was told yes. The scoop of ice cream barely covered the cone. Spent $9 on three single scoop cones which looked like a kiddie scoop. Totally ridiculous. I've been a fan of Baskin Robbins for years. I won't be going back. read more

We regularly go to Baskin Robbins to enjoy their amazing ice cream, however after tonight i don't think i will ever be a customer again. Visiting my uncle from out of town and wanted to enjoy ice cream for a father's day treat. i have never had such a horrible experience with the employee that was getting our order ready. (i couldn't catch her name because there was no name tag) I don't know if they are easily hiring employees now because of the pandemic and high demand for employees? don't employees have a training they go through to learn how to serve? management is clearly lacking at this store, but nevertheless I think it's common sense to not yell and belittle a customer! the amount of negative energy i received tonight left me feeling horrible. i have never experienced such a rude encounter and unfortunately it is enough for me to never enter a baskin robbins again. read more

First time customer... My son received $20 in gift certificates (10 $2 gift certificates is how they come) for his birthday. Took him for ice cream after school, ordered $5.62 worth of ice cream. Presented the employee (Israel was his name) 3 $2 gift certificates. This is where it takes a turn. He tells me that they can only be used one at a time because their point of sale only allows one coupon at a time. I explained to him that nowhere on the gift certificate does it say that, mind you it is a gift certificate (should be as good as cash since they have been paid for) not coupon. After going back and forth for a minute, I give him my card for the remaining balance. He then charges my card for more than the amount and gives me back a receipt and a dollar bill stating that's the only way he could make it work. What?!? Cut to the end, my son finishes half his ice cream. As we are leaving, I am holding the door open for my 5-year old, and the manager/owner walks into the establishment before my son has time to even walk through the door. Not to mention how utterly rude that is, he then doesn't say thank you for me holding the door open. The audacity and lack of manners that someone in his position has at a place of business astounds me and I won't be sad when that store closes it doors permanently. read more

Ice cream is good but the store is sooooo dirty and sticky and gross!!! Sorta makes you think about the quality and cleanliness of the food. Just clean the damn floors and tables. read more

I freaking love this place and I don't even go that often. Friendly staff and also they have a bunch of flavors. "Momas makin cookies" is my favorite for now read more

I really consider Baskin-Robbins and Ben & Jerry's as the same thing, just different names for the ice cream. Always a good place to go to get some unique flavors or ice cream cakes. read more

This ice cream shop has been the staple of this plaza for many many years. I come here for my ice cream fixin' and can always trust in Baskin Robbins for the most unique flavors and coolest looking ice cream cakes! read more

As a customer from this store, I experienced a horrible service from the management. I ordered a 9 inches cake for my 6 year old son to celebrate his birthday. The employee made a decoration on it. I took it home, and the family did not like the way it were decorated. We took the cake back after 20 minutes, not open the box yet. We asked for an exchange or a refund. The employees called the manager and made us wait for one hour and told us to come back next day to see the manager for a refund. Employees did not want to offer refund or exchange. Next day, I took the cake back. The manager did not offer refund or exchange either. Stating that because I took the cake home, so I cannot get refund or return. As a buyer, who purchased the cake and have not consumed it, I expected the store to honor my refund policy. We will not go hunger for not having $37 refund from the cake, but the store has ruined my 6 year old son birthday celebration and we feel like being treated badly by this store management. read more

My friend and I wanted to try this new fruteria but it closed early so we came here. Not sure what was up with homegirl, but she was super rude when I tried to order a single scoop in a fancy waffle cone (so that I could add gummi bears on top.) She just flat out said, "we dont have any fancy waffle cones" without apologizing and offering a substitute. She had the same attitude when I asked for a chocolate sprinkle cone I had seen in the display case. Will go elsewhere for sweets now. read more

Slow service, uncleanly store and poor value. Asked for a 2 scoop fudge sundae, was told they were out of fudge, after she scooped out the ice cream. I said I would just take the two scoops. She rang it up at $4 something, when I commented on the 'two scoops' being very little, she said they only used junior scoops for their sundaes. Ripped off ... Will never go back! read more

I went here to get a birthday cake for a cousin. Knowing her name is not common, I spelled it out for the person at the register twice (Sofia). She then spelled it out to the girl doing the decorations. Paid for it. Then she came out to show me the cake, it spelled Sophia. I asked her to change it to the correct spelling. I get it, mistakes happen, even when I spelled it out twice. When I got it back, she merely smeared out the old spelling and put the corrected name on. I waited to get back in line and then talked to a third person there. She was very rude and defensive with me, telling me she couldn't do anything about it and I already paid for it. "Well, I can't throw it out," she said. I told her I spelled out the name twice already and asked her to please change it for me. Took it back and put a new layer of icing on the cake. The end result: worse than the original mistake. Beware, don't pay for your cake before they make it even though they don't warn you! The person on duty was quite rude and didn't care for what I had to say. Whatever I said was either wrong or my own fault. read more

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I ordered a cake online for my graduation party to pick up at 11:15. I got there and they hadn't even made my cake yet because they forgot to print the receipt. I was late to my own party. At least I got a half refund. read more

I have never ever seen such a horrible customer service before. Today (Father's Day) I took my family to this location to celebrate my fathers Father's Day. My wife asked for 2 scoops of ice cream and once she saw that it wasn't what she asked for we asked for a new one. It was 9:30pm there was a young lady who took our order. She gave us a new one and took the old cup back. I paid about $27 and before I pay I asked her if the total is right because it didn't seem right to me. She said "yes it's the total". After I checked the receipt I saw that she charged us for the wrong order too. When I asked her about the reason she said it was our mistake and because my wife touched the cup, she has to charge us. I guess she expected us to recognize her mistake before we see the cup. First of all at the beginning of transaction she was very aggressive and she kept this attitude all night. When I asked about her name she yelled at me and say "it's none of your business get out!!" I have never heard this before in my entire life. I am really surprised that a great brand like Baskin Robbins leave its stores to a disrespectful employees like her. Nobody can yell at the customer!! Nobody can say "it's none of your business and get out" . They would not refund my money if I didn't insist though. Thank God there was another young man who took over the register and did my refund. Most probably after my review if management cares about customer service (I am not sure though) they would listen the story from employees and they will tell them a whole different story but we were 4 adults and unfortunately we had this horrible experience. If the store has cameras, everything should be there. I have been going to Baskin Robbins for a long time but after tonight I won't go no more. read more