Not sure if the freezers are working properly but I Ordered a double scoop of the pink bubble gum and my ice cream was super melty... I ordered it in a waffle cone and as soon as I ordered it, started dripping on the sides. Couldn't enjoy it like I wanted to because it was making a mess and I had to eat it fast. read more

Came here the other night not knowing what kind of ice cream I wanted - all I knew was that I wanted something chocolatey. The two workers, Jorge and Joel were there names, were super helpful and patient as I tried to figure out which flavor to get, even giving me recommendations and samples to try out! I ended up getting the chocolate mousse royale and it's now my favorite flavor. Can't wait to come back again! read more

I know Baskin-Robbins is a franchise (and not like a mom and pop indie shop), but this location of BR is just so good, I had to write this review. I've been coming to this location since 2015, and of all the other BR locations I've been to (in Orange County, other parts of California, other states, airports, and even other countries), this location has always been the hands-down best. The people who work here that I've encountered are always very helpful and kind. (Most recently they hunted down a flavor that they thought they didn't have, and then gave me an extra large scoop of it!) Even the owner (I'm pretty sure) opened the store for me before opening time because I desperately needed to pick up a gift card for a friend. Everyone here is polite, professional, and pleasant, and they just seem to want to make sure that you leave happy with your visit. Is it a boutique ice cream parlor? Of course not. But I will always, always be happy to come get ice cream (and other treats) here. Thank you! read more

Such bad service! I went there for a sundae my 1 scoop was soooo small compared to the other she said oh well Then card machine didn't work kept saying card error she said that it was the machines fault it's been happening I said well I don't have enough cash (I was less than a dollar short) she said oh well took it back and went on to the next person! read more

My fiancé and I just went in to get some ice cream (obviously) and for 10 minutes we were not greeted nor acknowledged. A line formed after we got there and all 3 guys went to them and ignored us. Then when we finally get helped the guy that helped us was unfriendly, didn't smile at us or anything even when I tried to be nice it seemed as if he was blowing that off. The reason I give 3 stars after that was he became a bit more friendly as we were getting ready to pay, but I had to try hard to get him to smile or be friendly. Now I get sometime people get stressed but come on. read more

We have frequented this location for over 30 years and have never had a bad visit! The owner does a great job adding seasonal or flavors of the month but also keeping the favorites. In addition, this location excels because the scoopers are efficient and polite even during the busiest of times. We appreciate having a Baskin-Robbins like this in the neighboorhood. Baskin Robbins is like Sees Candy or In & Out - nobody does what they do better. read more

The only reason I give this a three star rating is because of its location. It's a pretty small building and it gets really crowded during ANY promotion or even the typical busy times. I used to come here multiple times a week during high school since it was so close. My favorite things to order are shakes, usually chocolate chip or cookie's and cream. Most of the time the shakes come out fine (nice and thick) but some of the baristas(?) make them really watery. Service is always friendly and quick even when during the heavy crowds. These guys know how to handle the pressure. read more

Small store. But service friendly. Pistachio Ice Cream! Need I say more? read more

Baskin-Robbins - Rocky road, chocolate fudge with chocolate sprinkles!! Yes, he loves chocolate! - Ice Cream & Frozen Yogurt Near Me - Placentia, California

It was pretty crowded even thought it's rainy and cold! I thought it would be cold inside but it was super nice and warm I didn't want to leave!! On the far left the ice creams/sorbets are just beautiful, I just love the colors!! For my first time going to a basket robins I was very impressed by the cleanliness and organization despite being vey busy! Also they let me try before I picked some thing!! Always a plus with me! read more

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Ice cream cake from baskin robins is my secret sin. Love it to death and it's always good so when it came to my sons 2nd birthday there was no choice. Location is convenient - located in a parking lot. Place was clean and well staffed. No complaints Never really ever gotten the ice cream but the ice cream cake is a must! read more

Got a free small kid's scoop for my birthday. They still carry the peppermint holiday flavor at this location. Delicious! The young girl at the counter was very friendly. read more

Nothing amazing about this location. It is on the small side. It is clean and has tasty ice cream. I would rate this a three, but I'm giving it a one star boost because they carry they now carry the Dunkin' Doughnuts K-cups. My mother is obsessed with these and up unitl recently your couldn't get them in California besides internet order. So well played BR. read more

Love the ice cream here. They always give good portions and the taste doesn't disappoint. Their selection could be better though. Maybe trying to add some new flavors could help them instead of always having the same ones. read more

Baskin-Robbins - Free sugar cone with two ice cream scoops - Ice Cream & Frozen Yogurt Near Me - Placentia, California

Extremely unprofessional. Not on the end of the workers, but the management! Manager came in cursing and yelling at the poor guy, who seems to be a teenager. The store is critically understaffed. Only two people working the night shift, in spite of a line outside of the store. Having worked at a fast food chain 15 years back, I empathize with the worker. I will no longer come to this location because the workers are mistreated. read more

Picked up an ice cream cake to serve 6. $33 - way overpriced for what we received. Ice cream was great but the cake part was not as I remember. It was pretty dry and void of taste. Should have bout the $8 pie at Marie Calendar's.. read more

Great business! I came in yesterday and I was highly satisfied that the young male and female workers took their time for each customers even though the store was packed! The young man even insisted that I look on the receipt for a coupon that was on there. Thank you baskin robbins for serving us with high satisfaction every time my family and I come! read more

Try the new Waffle Taco - 3 scoops plus waffle taco , toppings & whipped cream. Always great ice cream.

Dreadfully unprepared for the current heat wave. I am in line right now and have been for 20 mins. There are 27 people behind me as I am helped at 9:25pm. 2 workers, 1 of which is not very experienced. They are trying so hard to keep up, remaining respectful and helpful with customers. I am incredibly impatient but I see how hard they're working. I feel terrible for them. Come on management! A Friday night in July on the hottest weekend of the year deserves more attention. Help these guys out! read more

I ordered a Polar Pizza from this store to give as a "thank you" to my mothers caregivers. Nash assisted with my order and was able to write both of the caregivers name on the cookie! I was amazed with his skill. I'll definitely go back! The caregivers loved their polar pizza too! read more

My favorite Baskin Robbins location! Staff is always so friendly! Nice selection of cakes and flavors.

Service was definitely not friendly. The person who helped us, Randi, was uber unfriendly and seemed even annoyed to have to help us. We ordered a sundae and they didn't hardly have any fudge left but she thought it was a good idea to give us the curdling dregs from the bottom...why would you do that?! And when we told her we didn't want it she seemed annoyed. Needless to say we will not be coming back. read more

Love this place! Been coming here since I was a kid and it's the same perfect service!!! Thank you kassidy for an amazing experience!!!

4 stars for the ice cream, 0 for courtesy and bait and switch. They continue to advertise free waffle cones even though they don't have any in store. Also don't honor coupons. Bottom line is that do not take your kids there if you don't want to end up with disappointed kids. read more

If you're looking to actually be greeted and have someone help you out, look for Kassidy here. She is the ONLY worker out if the 4 that were there that stopped what she was doing and assisted us. The other 3 stood around in a circle talking. But they did stop to make themselves tea. Oh and by the way- taking off your work shirt BEHIND the counter is extremely unprofessional. Glad I got to see more of you than I wanted, dude. Awesome service. read more

Love that this location is close to home. We always receive great customer service and the place always sees to be busy. We'll be back...mostly for the ice cream cakes. read more

Thank you, Brian, for a great Baskin-Robbins experience! Your patience, kindness, and generous serving of ice cream for my boys tonight was awesome! Keep up the good work! read more

Excellent service as always, ice cream can't be beat . Price is right, just a great place to grab some ice cream.

Your normal run of the mill Baskin Robbins. While there is nothing truly amazing here the ice cream is good and the service was equally good. If you are just looking for a simply quick scoop of ice cream this is a good choice especially if you really want ice cream rather than something like frozen yogurt. read more

Was looking to buy a $60 cake yesterday and other items however was not allowed since they don't take cash. Was going to pay with a hundred. The total would have been almost 100 anyway. Well apparently the manager don't take 100 cash. So I went across the street since they take money for what they sell... read more

Normally don't have problems here, but when I order Reese's® Peanut Butter Cup and the employee puts Peanut Butter 'N Chocolate instead, they need to retrain their workers. I had to throw out all 3 scoops since the other 2 ended up with the chocolate on them. It was too late to get a friend to drive there again to correct their mistake. Very disappointing especially with the prices they charge per scoop. read more

Excellent service!!! I go there every day to satisfy my ice cream cravings. Everyone is super nice!

Today I got a banana sundae that looked extremely tasty, but when I went to take the first bite.....A HAIR!!!!!!!!!! A big, long black hair mixed in with the ice cream! We hadn't paid yet so My sister spoke up, because I was too embarrassed and grossed out, and asked her to make me a new one. So not only did she not apologize, she made me a new one and proceeded to charge me for the $7 sundae. read more

I created a Yelp account just to express my love for this store! It's unfortunate some of the bad experiences others had here because mine couldn't have been better! I went in for a banana royale with my boyfriend and the two guys working couldn't have been more fun. I've never had an experience like this, the two employees would make jokes and sing along with the radio and just made my day! We found out their names are Matthew and John, highly recommend going here when these two are working! read more

I've been coming here for a long time and the customer service has never failed me. Although the prices have been crawling up since I started coming here, I always find myself coming back for more! I specifically created an account just to give a good review for this place since i have always received nothing but consistency. I always go in during the evening and the employee with glasses almost always serves me and always does so with a smile even if it's super busy and is always very polite. All in all, this is my favorite go to place for ice cream and I highly recommend it. read more

Came in last night on new years eve with my wife and was pleased to see a previous employee from a year back. He opened the door for my wife and I , greeted us and treated us with the best hospitality. He even remembered our flavors. To get that kind of hospitatility from a employee that doesn't work there was asthonising. Another man recognized the previous employee too and started talking with him as well. Made my wife and I very happy and pleased to see a store with such warm and inviting staff. read more

Try their banana royal I love their service they stay open until their last customer is gone they won't turn you away if they are close to closing great service I love this place read more

Great friendly customer service. The staff is pleasant and full of smiles. The store is neat and clean inside and out. The store has new management and they are customer service oriented. They aim to please. read more

Service was so good! Although they got rid of peanut butter and chocolate and replaced it with the less appetizing peanut butter and jelly. However the server, randy, was very friendly and accommodating, she attended to us happily although it was very busy. Will definitely come back soon! read more

Stopped by last night (1/1/2017) to find this B&R is under a new owner. Equipment has been upgraded and the place looks much cleaner. Friendly and helpful staff, with the usual great 31 flavors. My wife and kids love this B&R. read more

I have lunar cheesecake and veryberry strawberry. Love ice cream (5 stars) Long wait just 2 person ahead of me but i wait for 20' (1 star off here). read more