Came in on a very hot day but not busy at all. I ordered a double scoop sundae and received the saddest amount of ice cream ever. Please see photos of what I received and compare them to what Baskin Robbins advertises as a double scoop sundae. No, I had not taken a bite yet. That's the whole thing in the photo. read more

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Yorba Linda is starting to have an influx of specialty ice cream shops open up around town, but old faithful, Baskin Robbins is still an excellent place to grab a cone or sundae! In fact, it's the perfect place to reminisce about trips made to 31 Flavors, as my family calls it, as a child. All those classics flavors still make the rotation: German Chocolate Cake, Baseball Nut, Chocolate Mousse Royale, all the different cheesecake flavors ~ they're all there to bring back fond childhood memories. Some of them have even become standard flavors like Pralines and Cream, Gold Medal Ribbon, and Jamoca Almond Fudge. Fun times, fun memories! The shop is still set up much like it always has been. The color theme and the uniforms have changed over the years, and although it's been "updated ", it's still familiar. So bring the kids, come enjoy a cone and maybe even share some stories of YOUR childhood trips to BR with them Like most food places, staff seems to turn over regularly, but the employees are generally friendly and efficient. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Yorba Linda, California

Good ice cream but very expensive per serving. The staff is always helpful and courteous. It's a nice clean place with great air conditioning. read more

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I needed a pie and did not give a 24 hour notice. The gentleman who helped me graciously offered to make me one to be done in the afternoon. It was perfect . Thank you ! read more

Our local Baskin-Robbins didn't offer the SpongeBob cake design but luckily this location did and wasn't too much farther from our home. The cake was a little messed up when I picked it up but it was immediately fixed. Service was great and this was probably the nicest and cleanest location I've ever been too. read more

Baskin-Robbins - Clean modern interior - Ice Cream & Frozen Yogurt Near Me - Yorba Linda, California

We love Tuesdays Family Night. Kid's Scoop is $ 3.49, $ .50 off, $ .75 off a Single scoop & $ 3 off double scoop. My fav flavor is the Mint Chocolate Chip or Chocolate Chip. Can never go wrong w these two original flavors. ~TIP: DL the Baskin Robbins app for coupons especially on your bday. Receive a coupon for a free scoop of ice cream. read more

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I always look for a Baskin-Robbins ice cream shop--it's my go-to treat! Sometimes they're a bit busy, but once they start helping you, they do it gladly and with a great smile. It's always worth the wait, no matter the location. I had good luck in this location read more

First off the ice cream was already melted in the freezer. Second of all there was only 1 employee working with over 12 people in the smaller store on Mother's Day. I just can't believe that big corporations are always understaffed to save a few dollars. Now the worker who was working was super nice and was very quick at his job. But I just feel bad he has to work with melted ice cream and a busy Mother's Day. There's no excuse for having less than 2 people working. read more

I want to give a big shoutout to the amazing employee working during my visit--he was fun, energetic, and provided incredible customer service even while clearly overwhelmed. It was Mother's Day and the place was packed, yet he handled it all with a smile and positivity that made the experience enjoyable despite the chaos. That said, I was genuinely disappointed to see him working alone during such a busy time. It felt unfair to have one person juggling everything, especially on a high-traffic holiday. As a customer, it gave the impression that management is cutting corners and overworking their staff to save money, which left a bad taste in my mouth. This review is both a compliment and a call for better staffing decisions. Great workers like him deserve proper support--and your customers notice when they're not getting it. Do better BR. read more

Great service and delicious ice cream. Their cookies and cream is to die for as is their mint chip. I do wish they'd make a mint chip but without chocolate and just mint. read more

They are back!!! My daughter was so excited to see this location was done renovating... and I was amazed by how nice everything looks. Great job! Everything is updated and looks sharp! They added smaller coolers and it all looks so organized. Defs an upgrade... with the same amazing quality ice cream that my kids enjoy. read more

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We've been trying the new Ice Cream stores around the area as well as some of the old ones. We can always rely on Baskin-Robbins. We have been coming here for years. The employees are always friendly and helpful (even when busy) and their ice cream is always reliable and great. The ice cream cakes are always delicious too. Defiantly a place we will return to. Plus: inside and outside areas to eat. read more

In a world where customer service has truly become so undervalued, I can't express my appreciation enough for kind people like Libby! We were fortunate enough to meet her when we stopped by for some ice cream scoops and she was beyond gracious. She allowed us to try samples, was patient with us while we took our time selecting our final choices and rang us up quickly. I had a few questions about pre-ordering cakes and she answered them all thoroughly. It's evident she really cares about her job. I really wish more people in a customer-facing role were like Libby because this world would sure be a better place with more people like her! read more

I live in Anaheim Hills, a mile away from Baskin Robins Anaheim Hills, but I go and drive to this Baskin Robins about 12 minutes drive. It is not because I like driving on the freeway in traffic to get away from my super hyper children so I can listen to my music full of cussing (just kidding) and calling it free time. It is because this particular Baskin Robins has great customer service. I had three issues and I won't mention what they are because I don't wanna be called a Karen but the three staff who handled my issues were so understanding. All of them did what I requested with no hesitation. I just felt like they do want their customers to be happy. I also like this particular location because they can accommodate cakes within 24 hours, unlike other Baskin Robins that require 48 hours. Their cakes are also super cute compare to the other location. They seem more creative. This location will be MY Baskin-Robbins!!! Please don't change wonderful staff!!! I do appreciate you!!! read more

Baskin-Robbins - More Ice cream selections - Ice Cream & Frozen Yogurt Near Me - Yorba Linda, California

Great place ! Love how precise they are with making ice cream cake with photo on top. Great place especially when you order summer birthday cake. read more

I have been to a lot of the Baskin Robbins locations in the area, but I had to write a 5 star review specifically for Derek for his excellent customer service. I have been to this location before, but Derek went above and beyond to smile and make me and my family feel welcome. In comparison to the lackluster service I have received at other stores, this was a breath of fresh air! read more

This baskin-robbins is pretty regular but what makes it stand out is the customer service. They were doing a promotion so obviously they were very busy but the staff (didn't get her name but she had an up-do with curly hair) was very kind and helpful. Even though she was overwhelmed she had a smile on her face and was eager to help the customers. Great service, will come back. read more

Tried and true baskin robbins never disappoints! I'm always here for the cookies n cream classic ice cream! Service is great and I love the outdoor seating that is available. read more

I am a regular at this Baskin Robbins by now.... Small mocha cappuccino blast ($5.69): I asked for jamocha ice cream instead of mocha. It wasn't bad. Service is inconsistent here. Sometimes it's nice. Sometimes it's not so nice. 3.5 stars!! Baskin Robbins is kinda yummylicious!! read more

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Experience July 23rd. This review is based only on this Baskin Robbins location. We all love Baskin Robbins Ice Cream. Our family was eating next door at Mimi's Cafe. . We didn't get desserts at restaurant because we wanted Baskin Robbins. We went next door at 9:45 and the employee refused to serve us. She said she needs to close. We told her it was only 9:45, but she still stood by that and was rude. . I took a picture of their clock on their wall at 9:50 to proove my claim. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Yorba Linda, California

I've always liked going here. They have good quality ice cream, but I would rather go to Rich Farm even though it's a little further because it's more expensive here. And personally, I think they make their ice cream too sweet here. All of the flavors still tastes pretty good though, especially Cake Batter and Rocky Road. The cakes are good too and my favorite cakes are the ice cream cakes. The creaminess and how tasty the cakes are will for sure make anyone's birthday better. I have gotten over ice cream though and moved on to boba now. Still a great place to go to once a while! read more

Douglas was friendly and despite being busy had a smile on their face. Great service!!!!!

I went here with a franchise sponsored coupon and the kid working there said he would accept it.. when it came time to ring it up, he changed his mind and had me pay full price. My 3 year old daughter was upset! What a jerk. read more

Went the other day for a sweet treat with my sister. was immediately greeted by douglass. such a sweet and inviting person. you can tell how hard they work . would come back just to see them! Thanks douglass for an amazing visit, i'll be back soon! read more

I was sent here on a mission because someone was craving some gold medal ribbon. It was the first time I had been in a BR in many years and holy crap this place has gotten expensive. Late Friday night and one person working- not the end of the world but the service was pretty slow. She wasn't, but serving people just takes time. They need to staff better. My biggest issue was the deal they were running on buying two prepackaged items. The price was advertised as one thing, but kept ringing up as a more expensive item. When I called the employee out on it and asked why it wasn't the advertised price, she said she wasn't sure and didn't know how to change it. I believed her, but something about the whole thing seemed a little bait and switch-ish. Unless I absolutely have to, I probably won't be coming back here. read more

Tonight 09/08/22 Received the wrong order, called the location was told by a girl that I need to be put on a brief hold.. 10 minutes goes by and I decide to call again. The phone was after disconnected (mind you 40 minutes before closing) time. Felt like my money was being stolen. I drove down to the store to be welcomed by a rude girl at the front. After the attitude that was given to me I asked for name. She looked at the other boy employee in the back and said to me "why". I stated I needed it for business reasons as I'm sure the owner would not like someone like this working under them especially in yorba Linda. She said it was Rachael but not sure if that's the truth.. When you work for the public and a customer has a issue, it's common knowledge to state your name. Unfortunately I will not be returning to this location after coming here for 5+ years. The world and customer service nowadays blows my mind! read more

What can I say? Yesterday they lost 5 orders according to one of the staff members and we did not get a birthday cake that we ordered a week prior. I was advised initially to come the next day. Sure, why not? Let me tell my guests to come tomorrow for the birthday cake. read more

Excellent product. Excellent service. The product is spectacular compared to the light almost sugarless flavor of frozen yogurt. I recommend a combo of the Wild and Reckless sherbet and Fudge. It's the ultimate combination of fruity and chocolatey. People are constantly complaining about the price, but it pales in comparison to the price of frozen yogurt. Decent prices, excellent product, overall five stars. read more

How can anyone ever complain about ice-cream, the baseball nut is one of my favorites. My must stop by place on cheating days. I definitely think employee is overworked, specially in summer I think a minimum of 2 people should be working there. Props to the lady that's always hustling to get orders fast and let people like me get our fix on. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Yorba Linda, California

The young lady working has a great personality. She gave great customer service. Thank you Sheyenne. They could probably use another person behind the counter. read more

Ice cream is the same as every other location. Some nights right before close my boyfriend and I come in here for some sweets and these two annoying girls that work there sing really load and out of pitch together. Always a random song that's not playing in the store .. It's distracting and annoying to customers who are trying to have a conversation read more

A handpacked quart of ice cream in Placentia- $9.59 A handpacked quart on Imperial and La Palma- $7.99 A quart here...$15.99 - ARE YOU KIDDING ME?! I turned around and walked out. Save yourself a lot of money and drive down Imperial to La Palma to get it at a price that makes sense. read more

Wow. It's funny I came here for the same reason most of these reviews came here for. I hate leaving bad reviews but the workers that worked tonight literally pissed me off. I felt like dumping my ice cream all over the floor and walking out. They are so damn rude just because they want to leave early or right on the dot. We walked in at 9:39 and they close at 10PM. The first girl sweeping just looks at us annoyed and says hi. Then the next girl comes out and I ask for a new sample they have and says sure in a sarcastic voice. Then I finish my order and she goes is that all and I say no there's another order. And she says with a sarcastic fake smile and goes oh there is huh. As she's finishing she asks the other girl to start ringing us up. Rushing us and throwing her spoons around. She does here you go and I sure as heck didn't say thank you. They don't deserve a job. I worked in retail for 5 years and people used to walk in 5 minutes before we closed the door. They need training on how to respect their costumers and deal with the last minute customers. I'd rather have the worst ice cream in the world then go back and deal with their stink attitude again. read more

Normally our experience is good when we go for ice cream. However tonight was subpar. Super hot out & craving a good ice cream. Only 1 employee & she was already cleaning for the night. Still had over an hour before closing time. She said that she couldn't make a milk shake or a 31 below. Machines looked fine, assumed she already cleaned them for the night? Ordered a normal scooped ice cream for me & my family. Employee was not friendly & didn't look like she wanted to be there. Normally there is an outgoing guy that works & has great service. Guess he can't work every night read more

Staff was awesome and funny and ice cream was delicious and reasonably priced.

Great customer service always. Friendly people. This location does scoop on the larger size so it does make it a little more worth the money. I like their specials - 2 scoops and free waffle cone! The owner is great and unfortunately I am a regular and he knows my order..... :) read more

Worst customer service!!! I bought a pre-made Oreo ice cream cake and when I cut into it, the ice cream was strawberry. I immediately called the store and was greeted with an attitude. The girl "Brenda" took my name and number so the manager could call me back... I never got a call. I know mistakes happen but there isn't an excuse for poor customer service and lack of apology. I will never come here again! read more

Baskins Robbins's overall a great place. But at this location, it's usually got 5-6 people waiting in line for their ice cream because theirs is only one worker who is really slow and was in the back room half the time. I was 2nd in line the whole time and it took 15 minutes to get what I wanted. If you need to kill time somewhere, come here, you'll waste more than you need to. read more

Love the ice cream, well worth the price, but when you say you close at 10:00 don't have the lights off at 9:50 like tonight.

Didn't appreciate the fact that the cake I got for my husbands birthday spelled out B-day instead of the actual word with horrible handwriting! Not coming back! Their service and quality has gone down so much over the years! read more