Hard to give classic 31 a 5 when they'll always lack the charm and unique assortment of flavors that the fancier ice cream shops have. They're like the McDonald's of ice cream right? But there's something to be said for how they've been around for so long, and how they always have in stock ice cream cakes that never disappoint--and who doesn't love a good ole ice cream cake?! And for how they always have cake supplies like candles and toppers conveniently available. But got some noteworthy good service the other day at this particular location. AND... when I saw these chocolate covered ice cream treats on a stick curiously positioned upside down in plastic cups in the freezer by the entrance, I had to ask what these were. They were DUBAI's!!! "GET IN MY BELE!" Before you know it, that's were they went. Sure it spoiled my lunch (it was only 1130am), but it was totally worth it. One of the best Dubai anything's I've ever had. I didn't expect that from the "McDonald's of ice cream." Thanks BR for keeping up with the times. I like your creative new logo too. :) read more

Friendly service to get an ice cream cone with awesome flavors. Love the efficiency I got here. Easy to simply go & find. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Placentia, California

See all

one of the nicest baskin robbins locations! i love the flavors and they always seem to have oreo cold brew in stock which is literally the only one i eat. definitely recommend coming here as opposed to some other locations (like la habra, la mirada, and brea) since they have a wide variety and the kids working are always so sweet and attentive. big scoops too! read more

The service is great, all the flavors are great, it's always packed and clean! You can't go wrong with pistachio, cotton candy, and a banana smoothie! read more

Baskin-Robbins - Pistachio Almond - Ice Cream & Frozen Yogurt Near Me - Placentia, California

The staff was kind and friendly, but the ice cream cake I ordered was just kind of sad. I post this only to warn others when doing a custom design, that the black frosting outline runs. If I had known this was a possibility when I ordered, I would have chosen a different design. I wanted this to be a special cake and after spending more than $50, I was disappointed. This will not keep me from ordering custom cakes from Baskin Robbins, but I'll ask more questions next time. read more

Baskin-Robbins - Hello Kitty ice cream cake. - Ice Cream & Frozen Yogurt Near Me - Placentia, California

New employee maybe? Not trained well? Or new policy of decreasing the scoop size? But 2 scoops ice cream + a brownie doesnt even fill the cup? Maybe just use a smaller cup to make it look reasonable at this point read more

Baskin-Robbins - Hot fudge Brownie Sundae - Ice Cream & Frozen Yogurt Near Me - Placentia, California

The young tall man named Mason helped my dad choose a good flavor. He says it was so yummy he almost cried haha. But for real, good service, and their stuff is sanitary and delicious. Thank you guys for giving my dad the good experience. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Placentia, California

My 95 year old friend and I came in yesterday (8/19/25) because he has owed me a banana split for 2 years. The last time I purchased one at this location, it was GREAT!!! If anything, this one was better. Harris (the Manager) built it to my custom specs and it was PERFECT!!!! It had lots of everything on it and made a nice substitute for my lunch. Than you, Harris. read more

Been coming here for 50 years and the last three times I've been here the scoops have been so small I thought they were joking. No idea what happened to this place, new owners?? Lazy employees that don't want to put the effort in to give a full scoop? Maybe you should start weighing the scoops or training your employees properly. Lots of ice cream options out there!!!! #RIPOFF!! read more

Every time I do an order on DoorDash, they give me the wrong flavor of ice cream. Their service is unacceptable. When I called to ask for a manager, they say there isn't one. read more

I buy this mud pie for my husband's birthday! Taste was the same, but the decoration was not. Fudge extremely thick, no nuts on the top! read more

Baskin-Robbins - Mud Pie - Ice Cream & Frozen Yogurt Near Me - Placentia, California

Great customer service, variety of ice creams and clean shop are the reasons why I keep coming to this shop. This is a fun place to hang out while you pick and choose different kinds of sweet treats such as cakes, pies, beverages, sundaes, etc. read more

See all

If I can give this place zero stars I definitely would. Inside of the phone was another wrapper. Instead of giving me a refund or a free ice cream. They were very rude about the situation even though it was a defective product. read more

Baskin-Robbins - Ice cream - Ice Cream & Frozen Yogurt Near Me - Placentia, California

Wanted a shake but they cleaned their blenders for the night before closing and said they were all out. I'm not dumb- no need to lie. They weren't closed yet- they need to make their items available and just wash them at closing. -#lazy Just drive a mile or two down the street and go to Blue Scoop creamery! It's 5 stars easily! Now I'm happy BR didn't want to serve me up... this place is a million times better! read more

Solid place to get ice cream. Love the flavors here - I find that they carry more unique flavors here than elsewhere. Currently it's discounted on tuesdays after 5pm. Samples allowed. I recommend getting the ice cream on a sugar cone. read more

Baskin-Robbins - Snickers (left) and Oreo Cookies 'n Cream (right) on sugar cone. $2.59 per cone on Tuesdays after 5pm! - Ice Cream & Frozen Yogurt Near Me - Placentia, California

Cashier needs some better training for customer service. Went to purchase an ice cream cake for my wife's birthday, found a small one for $9.99. It was clearly marked. Cashier gave me a difficult time, waiting for 15min while he was calling co-workers/manager to double check the pricing. He said he can give it to me for $9.99, but has never seen that price before on an ice cream cake so wanted to double check. Was a pretty bad experience- I filled out a survey sharing my experience (it's been 2 weeks), and still have not heard from the business. read more

Great friendly service and delicious ice cream. What more could I want? I came to buy some prepacked ice cream to take home and couldn't resist getting a cup to eat on the road. Alec helped me and he was very nice and pleasant to talk to. I'll be a returning customer! read more

Baskin-Robbins - Singles cup with free sugar cone on top. Flavor is pineapple coconut. Delicious. - Ice Cream & Frozen Yogurt Near Me - Placentia, California

The employees are always so nice. They give generous servings making it worth the expensive price of having a treat!

workers are very nice but they almost always are understaffed and take a long time to do simple orders which isn't their fault but rather management. Staff is awesome but yeah slow read more

I have no idea what this is in my ice cream :( it's like if there was a brown paper towel in my ice cream read more

Baskin-Robbins - Fur? Clothes? In my bite of ice cream - Ice Cream & Frozen Yogurt Near Me - Placentia, California

I saw this ad on social media, we went into the store for ice cream and they would not honor the coupon because we didn't tell them we had a coupon until after they had a scooped it - apparently the scoops they did for this promotion are smaller than regular scoops. They charged us the regular price for 2 double scoops - $17. I looked online and couldn't find contact information for their management so hopefully they see it here. Disappointed in the service and for their false advertising, unlikely that we will be returning here in the near future. read more

Baskin-Robbins - False advertising - Ice Cream & Frozen Yogurt Near Me - Placentia, California

Almost $5 for a single scoop of ice cream??? No wonder you were empty with zero customers.

I come specifically to this location because they always have my favorite, hard-to-find flavor. It's always a great experience. Today, however, I got my usual 1-scoop sundae. This didn't even have a full scoop in it; it wasn't even close to tilling then cup as it usually does. I've had kiddie scoops bigger than this. Very disappointing, please management get employees strong enough to scoop the ice cream. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Placentia, California

See all

I came in Friday 5:00pm the reason I give the time is because I want u to know that at that time You will find the people working here have the best costumer service And please Manger!!! Make sure you let them know that! Since the moment we walked in they gave me and my family a warm welcome made sure we sampled the flavors we where curious about never did we feel rushed they where so friendly and polite really had a great experience this review is mainly on the staff because we all know baskin Robbins has amazing ice cream !! read more

I ordered a banana split that cost 12.00 plus tax. It was half tiny size ice cream scopes. Really!!! read more

Baskin-Robbins - This is what they sent. Ridiculous. - Ice Cream & Frozen Yogurt Near Me - Placentia, California

I love ice cream. I visit this particular location every week. Last night i went to purchase my regular Banana Royale. When I arrived home it was 2 scoops of ice cream with whip cream, NO BANANA . I called the location and NASH (employee who assisted me) said what do u want me to do, i can mail you a banana or you can come pick one up. This is not the response I was expecting. I will start going to another location even if I have to drive a little further. They lost a great customer. read more

Went in for the buy one get one scoop free today at 1pm. I asked whether promo is still valid and the guy said yes. My daughter and I ordered an extra scoop each and was charged $14 for two scoops. Never once did he mentioned we could only get a scoop in order for promo to be honored. I told him what happened to the promo and his respond was only valid for a scoop. I could have been a jerk and not pay rather walked out w/o any ice cream, but I didn't went to be petty so I paid for the original cost for both scoops. However, I'll never again support this business. I'm helping the shop making extra $$, yet they play hard ball. What's the point of doing promo to attract patron coming in, if you can't honor it? What a scam and unprofessional. All he had to do was deduct the promo price different, but instead I got charged full price. I hope this business goes under. There's plenty other ice cream shop exists which I'll gladly support and take my business elsewhere bc I hate this type of business practice. read more

Hello fellow reviewers, This place absolutely sucks for people who do not like customer service and a great time. Donna was a excellent server and she did a great job decorating my ice cream cake, especially since it was last minute. read more

Thank you Jennifer for making my husband's beautiful 50th bday cake! It was so beautiful, yummy and we all enjoyed it. Thank you for always so accomodating to my request for the cakes I ordered:) Best ice cream and cake place with very friendly staff and owner. read more

The workers are slow as molasses but the ice cream is great. Chocolate Almond is my go to! Customer service is what you would expect from young people. But like I said the ice cream is great so I'll keep going:) read more

The ice cream is my favorite and the young man that helped me and my grandkids was amazing! Polite, efficient and knowledgeable.

Hi guys, Today I went to visit my favorite place in the world Baskin-Robbins as I walking to the shop I could not decide what ice cream to get therefore I went and I got the pistacho ice cream none the less the service was great the two workers there they were so friendly and so nice, I love my neighborhood... the shop was clean the staff was friendly and kind making sure I will not drop my ice cream as I have more than one for my family they were very generous they even help me take then all the way to the car the ice cream cakes are delicious... You guys are great !!! Keep up the hard work :) read more

Baskin-Robbins - It's always great to enjoy a delicious ice cream from Baskin-Robbins on a great holiday in July - Ice Cream & Frozen Yogurt Near Me - Placentia, California

Stopped by after my son school event. The weather was cold but he still insist on ice cream at 845pm lol. We were the only customer when we walked in, ordered our usual favourite flavors. The lady who served us was nice. Will be back in this location as its nearer to our home :) Yelp.com/list/yelp-100-challenge. read more

Came in to pick up a cute ice cream cake on 12/13/20- it was pretty reasonably priced for what it was. Staff was friendly and the place was clean. The we're following all the required social distancing protocols. read more

When I want to cheat on my diet, nothing beats a daqueri ice cream. I've been eating it since 1976. The price is astronomical, however.

Visiting my mom at her residence care and figured my son and I would bring her some ice cream. I have done this before with my friend and we brought my mom to this location. They have always been so kind, courtesy and go above and beyond. Today I had the same experience with Christy. Thank you Christy for bringing a smile to my face especially during these crazy time. Good job to the management for hiring kind, compassionate employees. We will be back! read more

Jorge and Jacob were so great tonight! I couldn't decide what I wanted and Jorge had patience with me and answered my questions! I ended up with a banana split and honestly the best one I've ever seen! It looked so perfect and dated even better. Thank you both! Keep up the hard work! read more

Thank You For Matt!! What A Wonderful Host Who Is So Down To Earth And Fun And Full Of The Playful Caring Magic That Matches What The Ice Cream Medicine Experience Is All About. I Checked In Tonight And He Was So Mindful And Focused And Friendly, And Gave Me Personal And Popular Recommendations When I Wanted Some Spontaneous Assistance. I Finally Found The Bull's Eye Hit I Was Looking For, The Nutty Coconut. So Thanks Again For All The Samples And Getting The High Quality Hospitality Right So It Tastes THAT Much Better! Love, Matt's Happy And Grateful Fan Lisa read more

Never again first of all people understand it's just ice cream but when I walked in the door we there was a staff member that looked obviously occupied by her phone are looking out the window no greeting as we browse through the ice cream not a word. I had a basically talk to her and ask her for my scoop of ice cream not one word was mentioned or said anything. I brought my kids here for a reward after a long hard day. We were super excited. let down by the customer service and granted this is one employee. I place my order for two scoops. To my surprise I had got the smallest scoop of ice cream in my life I've been going to Baskin Robbins for over 30 years I mentioned something to her still no words at this point you think customer service would kick in. Still she did not care one of the other employees overheard it I believe his name was Alex decided to take care of my kids ice cream and did the right thing and took care of them I'm not asking for a bunch but I am asking for is my value of my $20 worth of ice cream not to get a half scoop this girl was so rude and she should be fired I am perplexed by the incompetency of an employee like this if you don't wanna work here then don't. Just in shock. Mini scoops by a super young rude girl. When I mention something she's Just smirked. The funny part is I made a comment about her charge me double and she started to actually. This girl should be fired immediately. Out of 30 years going to Baskin Robbins this was my worst experience. read more

Baskin-Robbins - Wow - Ice Cream & Frozen Yogurt Near Me - Placentia, California

Not sure if the freezers are working properly but I Ordered a double scoop of the pink bubble gum and my ice cream was super melty... I ordered it in a waffle cone and as soon as I ordered it, started dripping on the sides. Couldn't enjoy it like I wanted to because it was making a mess and I had to eat it fast. read more