I ordered a Cappy hoping it would be as the picture shows, an oreo and chocolate shake. The lady asked if we wanted whipped cream with cinnamon and no other questions. The description is The Classic, Caramel Praline, Chocolate Fudge, Oreo, we thought it meant it was all of them since it shows a chocolate shake. She never asked what kind specifically, she didnt even offer to remake it. What we got was just a coffee when we wanted the chocolate one advertised, very confusing and unfair that we weren't able to get even one of them remade. Dont come here read more

We came in tonight looking for something yummy. We ordered 2- scoop sundaes and barely received a very small single scoop. These sundaes were so small and embarrassing for baskin Robbins! Seriously..Really? And 15. Bucks for two. Where is the ice cream? People do yourself a favor and spare yourself. This place is a joke. There are other ice cream places that will take care of that sweet tooth, definitely not Baskin Robbins- Petaluma! read more

Amazing cake decorators! Holy smokes i was so blown away with my daughters wicked cake I would definitly come back to.them again! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

We stopped here at 60 E Washington St B&R for ice cream today and the red haired girl scooping, has hair loose on both sides and the front, no hat on, nor cap, and hair hanging down into the ice cream bins as she served it up. WE LEFT!! Very bad for business, not to mention against health standards. I don't want hair in my ice cream. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

Amazing cake decorating and great customer service! They went above and beyond to create this custom cake for us. Turned out beautiful!! read more

Baskin Robbins - Custom birthday cake for mom - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

Love this store, really sweet owner and sometimes the kids that work at night might be a little distracted or something but that's better than no service at all or waiting forever. Always love their milkshakes!! read more

My daughter has Celiac disease and misses out on a lot of fun events. My friend had a clown come birthday here at BR and I thought my daughter would have to miss out again. Sam from BR texted and called me, while on vacation, to answer any questions I had and to let me know how she thought my daughter could have a safe experience. I brought in a gluten free cone, and they kept it in plastic and away from other items. They also opened up a new tub of ice cream for her so there would not be any cross contamination with the ice cream scoopers. We had a wonderful time and I am so grateful for their kindness! Everyone who worked there was kind and helpful and the place was very clean. We will be back soon! read more

My husband and I wanted to do an intimate gender revel between the two of us! We reached out to Baskin Robbins and sent in a photo of a cake we like and Mallory reached out saying it wouldn't be a problem to make. Mallory did such a wonderful job on the cake, not only did it look great, it tasted AMAZING! Thank you so much Mallory and the rest of the team at Baskin Robbins for making such a memorial moment of our lives so special and tasty! read more

Baskin Robbins - Our Gender reveal cake! - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

I we ordered a special order cake for our daughter's 5th birthday. All she wanted was a 3 tiered Elsa cake for her birthday. So to make her dream come true we placed an order for 5 days out. Sam told us yes it could be done. The weather changed and so we called in 2 days in advance and asked that the cake be made sooner. We were told yes. My mother in law picked up the cake and it was so ugly. I mean I am embarrassed how could they send us home with this cake. It was expensive. So I call the shop. Multiple times. I and get to answer. No voicemail. I write to corporate and Sam calls me immediately. She says she's sorry but let me tell you how this happened. The order got moved up they were in a rush. Then they did the wrong flavor in the middle. I empathize. And we agree to a partial refund. She says she will call me the next day. I dont hear from her all day. 7pm I message her. Oh sorry I'll call you at 1pm tomorrow. At almost 4pm I message her again. She says oh sorry I am in Novato today. Thats when I got snippy. I said oh I understand they phones dont work in Novato. She issues the refund over the phone. At this point though I'm pretty upset because what we budgeted for my daughter's birthday was largely taken up by her adorable request and that story cannot be happily remembered or photographed due to this monstrosity of a cake and the 3 days of being yanked around. I feel like this kind of service is whybpeople become demanding customers. Being understanding only got me a partial refund and 3 days of wondering. I wanted to to let this go but I'm really sad. My daughter wanted a princess cake. We got it for her and it looks like a 5 year old made it. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

This review is long overdue. Samantha and Mallorie are amazing and so creative with their cake decorating skills. Try them out, you won't be disappointed! My kids and family have been so happy with their birthday cakes. This little gem has been my go to for over a year! read more

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Welcome to 31... Flavoflavors! This Baskin robbins location features a safe and positive atmosphere and is located at the over-look of the Petaluma River Turning Basin. Covid19 health safety guidelines are in place with masks worn inside to encourage public health. The staff is very friendly, attentive, and willing to serve; As a loyal customer, this is one thing I like about this shop. The shop itself is kept clean and can get a bit hot and stuffy at times. On my last visit, the staff did a phenomenal job at listening and providing a fast, and satisfying experience. This shop performs consistently; Each item we ordered came out exactly how we like it. The amount of hot caramel drizzled over the top of the gold medal ribbon ice cream in an up-sized cup is perfect for caramel lovers. There are many different chocolate icecream vareients to choose from that will keep the chocolate lovers constantly coming back for more. Here are some just to name a few: Traditional chocolate, German chocolate, Dark chocolate, Chocolate mousse, and Chocolate-peanut butter. My Overall impression of the customer service is pleasant, good-will, friendly, attentive, efficient, willing to serve, and polite. Icecream: On point Prices: Reasonable read more

According to the mother of the teen who was working tonight, no service is available once they start cleaning up the store. So don't go a few minutes before closing time and expect to actually buy ice cream. read more

Honestly I cannot say enough good things about the Baskin Robbins in town. I totally dropped the ball on preordering a unicorn cake for my daughter's birthday and thought I could just get one in their premade freezer because they are usually there. Well go to the store around noon today and there were no unicorn cakes. Even though they were super slammed they managed to pull off this adorable cake by our 2pm party. Seriously so impressed and thankful. We had 7 super happy kids and some pretty happy adults as well. My daughter was sooo impressed read more

Baskin Robbins - Unicorn cake - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

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100% Five Star Review! We got some ice cream around 9pm on a Sunday. We got to quarts of ice cream-it was during the virus so we called ahead to make sure they were open. Not only were they open they said they would set aside the ice cream for us and also give us 5 free ice cream cones that would go bad the next day if they were not ate. This is a prime example of customer service going above and beyond expectations. I wish Yelp would delete all the bad reviews with the old owner the new owner put the modern local feel into a old-town chain favorite. We will be back sooner now that we have had such a good experience. Don't assume it will be bad if you haven't been in since the new owner has started! read more

I bought this delicious oreo and chocolate ice cream cake! The blue writing was sweet and delicious. Will be a repeat customer! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

Absolutely terrible customer service. Literally kicked me out because I missed the trash can with my cup. Also side note, didn't spill anything or make a mess. read more

Great service, polite funny workers, and for sure is the best ice cream!!! Had a pleasant experience going here.

The new owner Sam is wonderful and accommodating. Bought many pints of ice cream during the summer and delicious last minute cakes ready on hand. read more

I received a stale soggy cone!!!but the service was good!Lots of tweakers in the store

Great quick service Ice cream was great and awesome deal on tuesday afternoons 5-10 sundays 2.99

In the mood to sugar up the kiddies after a not so delightful experience at Wendy's down the road. And what better way to bring delight to a kid's face? Ice cream! The gals behind the counter offer friendly faces and extreme patience, which probably goes hand in hand in a place that gets so much kiddie foot traffic and a lot of undecidedness I guess. Thank goodness for the in-store water fountain they have for the sticky hands afterwards and that need for water after the sugary intake. I'm always happy to see my old favorites like the 'Cherries Jubilee'. I opted for the 'Coconut Pineapple' sherbert, which was delish. You never can resist a Baskin Robbins now could you? read more

I stopped in for one of their to-go sundae kits and the look on my kid's face when he saw it was perfect! You gotta make the most of staying home right now and this turns a chill movie night into so much fun! Staff were helpful and pleasant. read more

I get that a lot of people are unhappy with this place, but please don't take it out on the young people who are working there. If this store isn't being cared for by the owners perhaps the employees aren't either, let's hope the owner gets it together. A clean happy environment makes for happy employees and happy customer .Hooray a new owner who not only cares about this store but is a great boss to her employees, five stars!!!!! read more

Pretty good ice cream, not the best in the world but it will hit the spot once in a blue moon for a little treat. I like to get the Sunday with a brownie, hot, and hot fudge with the chocolate peanut butter ice cream. Every time I'm in a Baskin-Robbins or any ice cream store in general I just think of weird Al singing I love rocky road and I start to laugh to myself read more

This store has a brand new owner and it shows. I can't wait to see what great changes are in store. I can already tell the service is better. read more

Don't overlook these guys just because they aren't some sort of fancy Italian gelato shop. They have some great flavours and they are still the only place to pick up an ice cream cake, which is one of my favorite things. I recently got to taste them at Taste of Petaluma and was pleasantly surprised at how many choices they have other than just straight up ice cream. They are constantly coming up with new ideas for desert. try them out; you will not be disappointed. read more

My first job. I became lactose intolerant here. I think when you eat so much ice cream and your body has had enough it just cuts you off from dairy for good. BEWARE, limit your dairy consumption! I dealt with a lot of idiots here. I ate a lot of gummy bears. Gold Medal Ribbon with malt milkshakes are the best. I hated making banana splits. And milkshakes were kind of a bitch... i hate people who want to try every flavor...so annoying! read more

$3.09 for 1 small scoop of ice cream. It was a bit pricey for me. My wife and I went for a quick scoop. We were the only ones in there and waited for about 3 minutes while the kid behind the desk finished his text message. Too pricey and I don't have time to wait around at a place that has minimal customer service read more

three staff working. one guy w/ really blonde hair, a girl w really short hair and a tall guy w brown hair. It was just very awk, made me feel like a bother coming inside the store. Me and three other people were waiting to be served. When one decided to leave, I walked out too. Literally no one talked to us, we were all just standing there so awkwardly. Very unwelcoming environment.. read more

New owner has breathed fresh air, creativity and great customer service into this location. Was pleasantly surprised to find out many classic flavors have removes unnecessary dyes from their formulas. My kids (and I) love this place! read more

Well to start off with the employee said they close at 9pm on New Year's Eve but they decided to close st 6pm so I missed out on the special priced ice cream. Next, I wanted to order some pre-packed ice cream but the owner said no. I went in during the holidays but noticed they didn't have any holiday flavors; so that was frustrating and had to get it from other places. So, some may wonder if they are trying to make a sell or not; do I buy my ice cream at other stores. read more

AWFUL!!! Go to Coldstone!!! I ordered an ice cream cake from here today and it was a horrible experience. I have zero faith that they will get it right. None of the people who worked there wanted to do the order, didn't know what to ask, or could answer any of my questions or requests. The girl who finally took my order kept asking me what kind if "bread" I wanted... I think she meant cake? Snarky young teenage boy behind the counter watching the whole exchange and not offering to help his coworker. This kind of awful management comes from the top. The owner of this franchise doesn't care enough to train their employees. It's amazing to me that ordering something as fun as a birthday cake could be this unpleasant! Don't go here!!! Go to Coldstone!! That's my next stop- since I know they aren't going to get the $40 " bread" I ordered right at this Baskin and Robbins. read more

Grew up going here. This exact one. Had there ice cream cakes every year for my birthday and have become more creative in there concepts which is amazing and expected with everything evolving, yet I feel the flavor is just a bit off from the original as it is from most places now. Whether from making it last or ??? It's just a sign of the times. Yet still so good read more

Came in to buy my staff 7 large cappuccino blasts at 8$ a piece. That's about $60 plus sale. Blender broken!!!!

The worst Custer service ever. In fact no customer service at all. Granted it was a bit busy. The guy behind the counter did not even acknowledge the Custer's and barely interacted with the one Custer paying for his order. He was mosying and slow and acted like he was at home and barely able to get motivated to make his own cup of coffee. The poorest service ever!!!!!!!!!!!! I walked out.. I couldn't get his attention to take an order. I wonder if he even knows he is at a JOB that he gets paid to wear a smile and greet people with cheer while being officient. They need to hire someone else. My dog can give better service! read more

I'm super bummed that they never have the ice cream I like in stock. The Rohnert Park store always has it available. Save yourself the trouble and skip the Petaluma location. I used to work near the RP one so I guess I got spoiled with great customer service & 31 flavors that were actually available. You just lost a family of four's business. read more

Always fast and friendly! Also stays open late which is nice. I am obsessed with the cappuccino blast!

I have called twice with a request for a same day cake. Usually when you ask that question you get "of course not" but not with the new store owner Sam. She is kind and friendly and VERY accommodating! read more

Service has gone downhill. I called today to see if they still had their 2 for 1 Wednesday special. The girl told me " yeah sure" . I drove down with my kids and she refused to honor the special, saying it was over. She then proceeded to serve me the smallest scoop of ice cream I have ever seen. It was like a "taster", but cost me $4.50 for the sundae! To top it off, she had a bitter look on her face the whole, as though she wanted to be anywhere but there. The floor was sticky, tables were dirty. I will NEVER go back. Cold Stone has great customer service, and will now be our " go to" spot. read more

Says was open till 10pm so four buddies and I decided to get some scoops and we got there at 9:15pm to find the place pitch dark. Never coming back here again they already lost my faith. read more