Always a solid choice! This location was well kept, and the worker was really nice! I got a 3 scoop with their seasonal Grahammy, Jamoca almond, and rocky road. Great tasting as always! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

See all

Went to order the same roll cake that I have gotten my husband for ten years. I always order it the day before, but we just moved to Palmdale. The woman was rude and told me they need 48 hours. If that's the policy, fine but they have literally never told me that before. Must be a Palmdale thing. read more

Staff: Wow, I really was impressed by the service. The person that stood out was Mia. Overall the staff took excellent care of all of the customers. I really admire their commitment to service. Quality/Quantity: The same quality or delicious ice cream they are well known for. Value: Same as other locations to my knowledge and fine by me. Overall: I really admire their customer service here and would most definitely return if I came back to the area in the future. Seems like a popular spot based upon the lines. Outside they have a cool ambiance with some seating to enjoy your ice cream. read more

See all

Baskin is sky high for ice cream but it's good but the price makes the ice cream melt quickly but other than that enjoy!

Wonderful food! And since the remodel the place looks even better!!! Rinn is the best! We always ask for her when we go get ice cream. read more

Friendly staff. Clean store, decent prices. Ok, got the essentials out of the way. Now the good stuff. Here's the story. Yesterday was National Sundae Day, so we were obligated to get ice cream. After confirming that a banana split is indeed a sundae, we headed to BR. We walked up to the counter and ordered to. Then the most amazing thing. Happened, they asked us what flavor ice cream we wanted! After getting over the shock, I ordered Reese's, cookie dough and butter pecan. It was the most amazing banana split EVER! Did you know that Baskin-Robbins let's you pick your ice cream flavors AND toppings for a banana split? Well, we didn't. We. Will. Be. Back. Happy eating Yelpers! read more

Baskin-Robbins - a display of different flavored ice creams - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

I love Baskin-Robbins always good always hits the spot and they always have good customer service and the ice cream and gummy bears are always delicious delicious delicious read more

When the store hours say close at 10pm does that mean they will close 15 minutes early so the employees can leave at 10 or does that mean that customers can come into the facility until 10? I'm just a little confused. I got to this location at 9:45pm they had all the ice cream covered the door locked and were mopping the floors. Then they turned off the lights at 9:48pm. I just want a little clarification so that way the next time I decide to leave my home to get ice cream I know to come 30 minutes before 10pm because they actually close at 945. read more

Baskin-Robbins - the inside of a restaurant - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

See all

Nothing better then good old fashioned Baskin Robbins 31 Flavors Ice Cream. We Went to visit a friend in Lancaster California and decided to drop in for a after dinner treat at our old stomping grounds. Real good old fashion ice cream at 31 Flavors is the place to go with your spouse or date. The service here is great and one of the nice ladies that we know has been working here for 15 years. Thank you again! read more

See all

Wife and I stopped in last night for National Sundae day and each got a banana split. Oh my what a great decision! We didn't realize that we got to pick our ice cream and toppings. Needless to say it was definitely what we wanted. Staff was very friendly and helpful. We will be back! read more

Baskin-Robbins - three doughnuts in a display case - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

See all

Speedy service and nice place. Togos is inside also so make sure you get in the correct line. Menue is extensive with flavors and lots of differant cones and toppings! The cakes are awsome. Take the family here you will enjoy! Also save your receipt or bring your old not expired from your last visit and save $$ also diwnliad the app you get a free scoop. The manager or owner was so nice she even offered me the poster for Stranger Things New Season advertised, I declined not a fan but she did not have to offer that but I am certain there are fans out there craving that memorabilia!! read more

See all

Today I went to get a shake and the employee was so rude. He ignored me and my questions. I asked for his name and he walked away. My husband was going to get a malt but because the employee was so very rude. We went somewhere else for him to get a shake. read more

We stopped at this Baskin-Robbins location on our way home from a road trip. My wife called to my attention that one of the store employees was dressed inappropriately. She had on a T-shirt with no bra, and one could see her erect chest area. After eating our ice cream, she noticed that the employee's T-shirt was now wet around the same area and it didn't seem to concern the employee. The customer service was very poor, with zero regard for customers after taking orders. Also, the one of two open restrooms was not stocked. On our next trip. We will not be stopping by this establishment. read more

Third time visiting this BR location and have to say the staff are always quite pleasant . Icecream is good, good variety of flavors.. I opted today for the NSA pineapple coconut and NSA caramel turtle truffle. Cakes in the display look nice and seem reasonably priced, some of the prepacked flavors seem to have a bit of freezer frost..but probably the ones that haven't sold and been sitting in there awhile. Tables inside slightly dirty with Icecream from previous customers... Opted to sit outside.. One bin was overflowing with trash.. Although there was another bin on the other side I walked to to throw mine away that had plenty of room.. So not their fault people couldn't walk the additional 8 ft to throw their trash. Rating is 3.5 stars for me... I much prefer Berrystar for gelato or Froyo , but my bf loves his Icecream sundaes. Icecream is good.. Staff is nice, and the location is convenient with plenty of parking. read more

See all

Baskin-Robbins isn't usually my #1 go to option for ice-cream but im glad i chose it. I asked the employees working what's one of the most popular items and they told me it was the Reeses Pieces sundae, it was absolutely delicious i loved it. I appreciate good customer service and their service was top notch. Easy 5 stars from me, would definitely come back soon and get the sundae again read more

Very friendly staff! All the ladies were super welcoming even though I came in 1hr before closing. The establishment is also very clean. The restrooms as well. Will definitely come back! read more

Always drive a little further to come to this location because of the friendly staff but today I observed an employee that starts with an S and ends in a Y and has the letters AMM inbetween. He continously ignored the female customers questions and when she ask him his name, he looked right at her then turned to walk in the back without answering her question. He is a horrible employee who acted like he hates women. read more

I enjoy Baskin Robbins all-year round and like to visit often. Today was my first and last time at this location. Tables were sticky, looked like they hadn't been cleaned for idk how long. At the time of paying I asked an employee named "Nora" to please write on the ready cake but for whatever reason she willfully declined saying it was a custom order and I needed to order a custom cake 24 hours in advance. I asked to speak with a manager and she said she was the manager. Needless to say I walked out empty handed, frustrated but still in need of an ice cream cake. BR on 47th st accommodated my request with no hassle whatsoever. Steer clear of this location! read more

Who isn't a fan of Baskin Robbins. This place shares a place with Quiznos so it can get a little crowded but the workers are very nice and sweet. With all that yummy ice cream I would be sweet too!! Took my grandkids (note pic) to eat here and of course they loved it. Good ice cream, good memories and a wonderful Papi to my grandkids....priceless. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

We got there at 9:50 and the store was closed and chairs were already on tables and lights out, even though the hours say 10pm. The owner is also VERY rude and talks down to her employees even with customers in the store. Just wish there was another one close that she didn't own!!!!! read more

Love their ice cream and the deal on Tuesday is great!! $1.00 for kids and $1.50 fir regular scoops. read more

You know, I used to love Baskin Robbins. Now....Not so much. The ice cream is good, but their measuring system SUCKS! When I order a "Pint" of ice cream, I want a "Pint" of ice cream! I remember the good old days, when they would put as much ice cream in a pint as they could. They even had trouble closing the lid sometimes. NOW, they gotta measure the damn thing. God forbid, they give me an entire pint and it goes over their precious 16 ounces. One of two things needs to happen. They either need to give me what I paid for OR they need to change their measuring matrix. So the next time, if there is a next time, I go in there, I wanna see 16 ounces, 32 ounces, etc. That way, when they put it on a scale and measure it, I know I'm ordering 16 ounces and I'm paying for what I get. Either make the darn containers smaller, or fill up my damn pint! read more

Service was poor, could not get my order right and wanted me to take a wrong order. If you dont like your job then dont work there! Aside from the poor customer service, the ice cream was good. read more

This is the place for ice cream and ice cream cake that have one of the best ice cream cake the price is kinda high but it is well worth it. The customer service is great and there is lots of parking right in front of the store. read more

Ice cream was great. However, the music was completely inappropriate for a family place. Wake up dummies.... It isn't a nightclub!!!!

No waffle cones on a Saturday night. Our group walked out and all girls did was say bye.

Avoid this location. Yes, the tables are dirty and the trash cans are full. So, the star is basically for the tasty ice cream. The real issue Is the awful customer service. I nicely asked for my shake to be fixed because it was runny - was told it cost another $1 to add ice cream. Get this, since it was made based on the company formula. Obviously, no one here understands customer service, cleanliness or food preparation. read more

Omg what a horrible experience with the rude manager kammy. She was so rude to me I could scream. I left in tears. I asked for the owners name and she wouldn't respond. The other two employees were awesome. Please Andrew v. Teach your employees that customer service should be respected. You just lost a faithful customer. Although I know you will not care. All over a free scoop of ice cream coupon. Are you that money hungry? B bbb read more

Stopped to try and get ice cream today only to find out that the girl who was still inside the store decided to close early. It was only 9:30 when their hours clearly state that they are open until 10. I called and she claimed it was a holiday even though it's not. Called the next closest baskin robins and they said it wasn't a holiday, so we went there instead where the service was impeccable! read more

Cold, good, great service. Clean. Only 28 flavors, but we I think all of them dropped the 31 flavor signs

I had originally placed a cake order at a Lancaster location but they had lost the order the following day when I had called to make some changes. I was obviously very upset, but I decided to give this company another chance. I called this location and spoke to Daniel, who listened to my situation and took my order down and made sure to review everything to make sure it was right. He was very understanding and stayed positive the whole call, even though I was very stressed out over this. Thank you so much for getting this birthday cake taken care of on short notice and taking on another locations mistake. This kind of customer service is truly appreciated and I will make sure to tell everyone about it. My boyfriend was very happy with his cake, thank you Daniel for saving the day!! read more

Horrible, horrible service and bad customer service! I used to love Baskin Robbins until today I was helped by a girl today at this location she was rude and was mad because we we buying ice cream, I guess she was ready to close! The owner of this location should really consider who he hires, because will loose business !! I'm never coming back! BAD EXPERIENCE! Plus I asked for a brownie sundae and she said they were out and I asked for marshmallow topping and she said they were out!! wow just LAZY LAZY read more