I made an order online the manager Jennifer called and told me they didnt have either kind of sherbert. I asked her to cancel that order for that one that I would be there shortly. She tells me she couldn't cancel it I had to do it on the app. Well there's no place on the app to cancel. She's says call customer service. I said ok then I need something saying I never received it. She says she couldn't. Meanwhile the other employee wouldn't give me the managers name. They had 2 little friends in the store. They thought it was all funny. Its not funny when your messing with someone's money. Now it's not even about the 6.99 why couldn't I pay the difference from what I paid online to what I got instore. I am beyond pissed off. Horrible place. Ghetto. Never going there again I hope she reads this read more

We stopped by with our family on a Sunday night to grab ice cream after checking the store hours before leaving home. Since it's about a 15-minute drive, we made sure they were listed as open until 10:30 p.m. everywhere we looked online. We arrived around 9:45pm, 45 minutes before closing, but were told that only about half of the ice cream flavors were still available because the others had already been put away for the night. We also found out they were completely out of both chocolate and vanilla. We decided to purchase two pints instead and asked if the vanilla pint we were buying could be used to make a Mocha Blast, but were told that wasn't possible. It was disappointing to make the drive and arrive well before closing, only to find that many menu items were no longer available. If flavors and menu options are no longer offered that far before closing, it would be helpful for customers to know in advance or for the posted closing time to better reflect when the full menu is actually available. read more

I have been coming to Baskin-Robbins for 48 years. This location specifically 14 years and my all-time favorite ice cream has always been Chocolate and peanut butter. I purchased a couple of prepacks and looked forward to enjoying my pb&c. I ended up with a mouthful of nuts thinking maybe something was wrong with the peanut butter. I called and told an employee what had happened and she told me to bring my receipt and she'd fix it. I went in a few hours later and I was told it's had peanuts in it for a while. I was dumbfounded and couldn't believe what i was hearing. The kicker is the little boy with painted nails working there who had to go out of his way to get me new "pre-packs" no work involved was upset and started slamming everything he could get his hands on to prove his feeling was hurt. (Yes kid, when you throw a tantrum at work people notice). Before I left he made sure to tell me it's had nuts in it all along which is a complete lie. I have been eating the stuff for twice as long as he's been alive and I never remembered nuts, neither has anyone else I asked. It's sad but I will no longer be overpaying for ice cream here. read more

The female night shift workers are very rude. They alone have made us not want to return. We went today after almost a year and they are still there. They left our icecreams on the opposite end of the counter from where we were and refuse to bring them to us at the register. They also left them out the whole time we were ordering so the first ones were melted. We'll be avoiding that store again. Do yourself a favor and also avoid the hatch rd. location. read more

Me my Punjabi friend about 3:45pm bought ice cream from this location three young girls speaking about another associate very unprofessional very bad gossip between them how in the world can we as customers enjoy the atmosphere with toxic so much jealousy going on please stop not front customers terrible read more

Ordered through doordash. I must say the ice cream was packed it's wonderfully and they included cones so we could dump the cup into the cone and make a lovely cone. The ice cream arrived still cold and Frozen. However, two of the pieces in our order we requested additional dry toppings, and these weren't included. Now when you order through doordash there is always a premium, and that's for convenience. But, if you're a store that people can go to and pick the items up, we will remember poor customer service such as this. I tried to get compensation for the missing toppings and doordash wouldn't do it due to policy so on top of my $25 worth of ice cream they managed to swipe an extra four bucks for toppings. I get it, there can be oversights... But that's very disappointing. Do better. read more

$5 per topping is absolute madness. Sad we couldn't select the Turlock location since they're only charging $1.29 per topping. Other than this craziness, everything we ordered was fine and what we expected. read more

Baskin-Robbins - $5 per topping! - Ice Cream & Frozen Yogurt Near Me - Modesto, California

I know this is hard times. Sometimes with a mask it's hard to hear. I originally asked for a MINT CHOCOLATE CHIP SHAKE and I noticed it wasn't the color of the ones I've previously ordered in the past so I asked the lady I just want to make sure it's mint chocolate chip she replies in an upset voice oh you wanted mint. I said yes portably hard to hear me with the mask she turns to the lady ringing us up and they both rolled there eyes, mind you the lady ringing us up was already rushing us out yelling do you want anything else. So, my husband ended up saying hey since you already made the shake I'll take it. She "replaced" my shake. I don't think she even washed the blender and still gave me the wrong shake. Ladies please be nice life is too short. read more

Baskin-Robbins - Not mint chocolate chip;( - Ice Cream & Frozen Yogurt Near Me - Modesto, California

I ordered a custom ice cream cake for my 10 year old. The staff is very friendly and helpful. The cake was the perfect size and delicious! Will order from here again. read more

This location is very nice, clean, and customer service oriented. They have cute promotions going on during Covid for ways to celebrate eating ice cream. Such as party hats for kids and sundae making kits for around $20 dollars. They also offer door dash for those that want to still have ice cream without walking in. Great ice cream and great day read more

Baskin-Robbins - Cherry & Mint flavored ice cream in cone dipped in chocolate w nuts. - Ice Cream & Frozen Yogurt Near Me - Modesto, California

the cakes are so pretty :) Customer service is so friendly and sweet. Ice cream phemnomial. Baskin robins is so good. read more

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I picked up my daughter's Unicorn cake yesterday for her birthday. Let me tell you that the cake was beautiful! Shout out to the the cake decorator! Staff was pleasant and ordering cake online was super easy! ;) read more

I ordered a soccer ball cake for my boyfriend's birthday and what we got was less than perfect. For the price I would suggest you go else where and get a better quality cake. Everyone at the party thought it tasted great but I was very disppointed because it did not meet the expectations I was given. I suggest you go buy your cake elsewhere or make sure you buy one that's all ready made!!! read more

Baskin-Robbins - This was my cake. Grass was missing and the letters were falling apart. Not what i was expecting. Disappointed!! - Ice Cream & Frozen Yogurt Near Me - Modesto, California

Best Baskin Robbins!!!! Friendliest staff, cute cakes, well crafted sundaes, and exquisite ice cream read more

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Really bad customer service. If you make a mistake when you're ordering, you are going to pay for your mistake besides your order. Ice cream is good and that's the reason my self and my family go back. But the way I am treated, now makes me think twice to take my family to one of the best place for ice cream but the worst custemer service. read more

Went to this location last night and was disappointed. First of all the place is tiny and it was packed so me and my kids had to squeeze by everyone through the very narrow aisle to go order our ice cream. The girl taking our order seemed annoyed by having to do her job and take our order. I ordered my kids a kids scoop in cups and I got a sundae, yet somehow my sundae had like no ice-cream in it and theirs had more ice cream than mine. I literally had like two bites and my ice cream was gone. I like the location on Oakdale. They don't cheap you out on ice cream! read more

I wish they had a better selection of cakes that were higher quality. For the price I did expect better. The staff was friendly and very helpful. The cakes could use some work and also the prices are pretty high. read more

Best Baskin-Robbins I've ever been too I've also had the best customer service by Melissa she was really sweet and helpful about what flavors to get !!!! read more

June 28 th. 2021.... Hello everyone just got my order and was very pleased with the results.... The cake maker did a excellent job and was very polite and understanding.... Even though I was a little crouchy... I was up all night and was just trying to get out of there quickly .... My apologies and please forgive me..... thank you for the quality work and great customer service..... Sincerely Johnny alvara.... have a GREAT Day!!! read more

This is my go to place whenever I have a sweet tooth. Other than the ice cream, I usually get a cappuccino blast from there. It is AMAZING! I recommend a turtle cappuccino blast. It is honestly amazing. Make sure you get it with whip cream, cinnamon, and fudge & caramel drizzle on top. :) read more

Baskin-Robbins - Yummy yummy yummy! - Ice Cream & Frozen Yogurt Near Me - Modesto, California

Went in with my kids Saturday evening at about 730 ish there was no other customers in the store. There were 3 female employees on their phones laughing and texting. Calling some other girl a hoe!! Then one breaks off and helps. I ordered 2 ice creams and a shake. None of other employees broke off from their phones..laughing and joking then one of the girls goes and gets a small cup puts whipped cream in a cup and a scoop of ice cream and starts eating it behind the counter!!!! What the heck is going on here? 3 employees and in the total amount of time I was there only one worked..what a joke totally unprofessional. Won't be going back...get off your phones and actually work and don't curse in front of customers. Eating ice cream on the job too read more

rude teenage employees , one had no uniform the other one had curly hair. they yelled at us that they were closed even though it was before closing time. the three girls didn't tell us they were closed until we were in there for a while and proceeded to laugh at us once we walked out. read more

First and foremost, I would like to say that the service I received on Monday night was absolutely atrocious. Not only was I blatantly ignored by the employee at the counter, she was incredibly rude while helping me and seemed like doing her job was a horrendous chore. She was out of uniform and wearing casual clothes like she couldn't be bothered to follow company policy. Her attitude was unacceptable and I hope that she will not be getting away with this behavior in the future. read more

I ordered a cake for anniversary 24 hours before and I got my confirmation. When I called to make a small change to the letters they told me they received the order online and would gladly make the small change. Turns out they never had my order online nor was my cake ever made. Clearly they don't keep up with their orders online. Now my plans for my anniversary dinner went to shit! When I called they had no idea and said they'd give me a call back to just refund me my money. If you're not trying to get your special event ruined just don't order a cake online from this location. Thanks a lot! read more

I had a simple cake cone with 2 scoops of rocky road and I was in heaven. The ice cream was delish but thr Baskin Robbins needs a new make over. The employees were very nice and we received good service. read more

very rude didn't ask what i wanted and there was a girl not in uniform just walking through the back making herself icecream with no mask

What else can you say, it's Baskin-Robins. Friendly staff and as always, excellent ice cream.

Yesterday I went in to get some ice cream for myself and the store was very unprofessional. There was a man working on the ceiling behind the counter while the store was open. The ice cream and children should not be exposed when stuff like that is being done. The girl who was helping me was very kind but did not have any room to ring me up because the man working on the ceiling was in her way. He even accidentally hit her in the head because he was not being cautious of his surroundings. The store is very old looking and I understand things need to fixed here and there but I think they should fix problems like that when the store is not open. read more

Fucking dumb bitches serving here today. One is new and put half a scoop of ice cream In my brownie sundae. The other was so sure that when I went back to complain she was like I put caramel on both but I actually Put fudge. read more

Too busy but great costumer service. Quantity was great. It better be a $3 scoop of ice cream. Enjoyed it! Will return.