I randomly stopped by because my kid wanted ice cream. I was happy to see black walnut ice cream because it had been hard for me to get for months. I got a waffle cone and two scoops. It was good but the random pieces of ice was a turn off. The rainbow ice cream was good. Don't come here for good customer service lol girl here was stank acting. I see why no one would want to sit down and eat in the inside. We just ate in the car with the windows down to avoid the negative energy. read more

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This place gets negative stars. They do not use gloves and often touch all over the waffle cones with their bare hands. Tonight, another customer asked if they had gloves and brought up the unhygienic and unsanitary behavior of the employee scooping out ice cream for his children. Instead of recognizing the issue, the employee smirked and grew condescending, telling this man that he didn't understand hygiene and that she washed her hands. I stepped in to reinforce the other customer's complaint and reiterated that they needed to use gloves or a plastic wrapper to grab the cones. The other customer decided to leave because he did not want his children to get sick from these poor hygienic practices and the employee muttered "so what leave." The service here is terrible and this family's anti-Blackness ensures they'll continue to treat Black customers poorly as in the case of this customers' legitimate complaints about their unhygienic and unsanitary practices being ignored. I will never get ice cream from here again. read more

After tanning I needed a cool down treat. So, I found myself here! I went the strawberry and banana smoothie. It was everything I needed and then some. It was perfectly blended, the taste was spot on. My only issue was the attitude one of the workers had. She was obviously unhappy with work or life itself. The lady with the braids that helped me was such a sweet heart! The taste of the smoothie and the lady with the braids may keep me coming back for a second time. read more

Baskin Robbins - Almost Devoured Strawberry Banana Smoothie - Ice Cream & Frozen Yogurt Near Me - Memphis, Tennessee

This service in this place is the worst. The people that work here are rude!!! Save your money and go someplace that will treat you right.

Awful‼The ice cream and brownie was OLD tasted bad. I bought it to the attention of the young lady that runs the shop. She DID NOT CARE. POOR CUSTOMER SERVICE. read more

1 star is ONLY for my love of Baskin &Robbins. This location is ruining the simple experience of getting some good ole ice cream. For the last 3 visits the customer service from the Manager is extremely rude,no greeting, no smile, and talking to customers rushing as though we work there. This location was s in my neighborhood but they are messing up my childhood memories with their incompetence. What's hard about ice cream! I'm not returning because it's also UNCLEAN and no one was wearing gloves. Ridiculous read more

I give this place a zero. Employees are horrible and don't know how to treat their customers. This Baskin had a mask mandate but the employees themselves never wore mask. I waited 15 min in line and then she refused service because of mask. Then she made all the customers stand in a line outside the store. Even the security guy was annoyed by the employee and asked all to come in due to the cold weather. read more

Very nice people working in this Baskin Robbins! Here is the deal.....you can get 2 scoops for 2.99. Or.........you can get a 2 scoop sundae for the same price......which one are you going to get? Come on now, only a crackhead wouldnt get the sundae! Speaking of crackheads.....we were eating our ice cream outside and a crackie came up to us and straight up said......"Do you have a quarter for 25 pennies?" First of all......I dont want your damn 25 pennies....that is an inconvenience for my pocket to have to carry around all that change....here is a quarter...... now skeedaddle......anyways....an amazing sundae with lots of choices to be had as far as ice cream goes! read more

I have heard a lot about this particular Baskin Robins. The staff is treated horribly by the manager/employer. Many people have quit because of this issue. The icecream it's self is good but otherwise it's awful read more

Ordered an ice cream cake for my grandaughter's 13th birthday. The cake was not ready at pickup time. We waited 45 minutes for the cake only to be told that they hoped we lived close because the cake wasn't frozen and probably wouldn't make it home. They got one thing right, it was a complete and total disaster after a 12 minute car ride. I called the corporate office as soon as I got home advising them of the situation. I was told that the franchise owner would contact me within a hours to resolve the situation (a refund of $41.46). Three days have passed and nothing. Called corporate office again and once again was told the same thing. USE TCBY! This place is awful.. read more

I paid 50 dollars for a custom ice cream cake from this location and when I picked it up the young lady, didn't have good customer service or gloves on, and she didn't give me instructions or tell me the instructions were on the box. Not to mention I was the only person in the store at the time I picked my cake up. I had a million things to do that day and normally I read but I was only focus on the errands I had to run. My common sense didn't even kick in. I placed it in the refrigerator which was very cold. Not the freezer though. She didn't tell me to do so, so I assume this was ok, if not she would've told me. Long story short my cake end up melting before my event the following day. I talked to the owner who WAS VERY RUDE and unhelpful! He lack any empathy whatsoever and offered me a ten dollar coupon. I wouldn't recommend this place to my enemy and they'll never get my money again or anyone else I know. I'm going to make everyone aware of their horrible service. read more

The Baskin Robbins experience is usually really great however at this location, the employee was sooo extremely rude and actually racist, I couldn't believe it!! Needless to say, I won't be back!! The one star is only due to the ice cream which is good at any location! read more

They weren't wearing gloves and literally took so long my stuff was gonna she melted. No one knows what they're doing and not tryna be like that but like it ice cream. And they messed up my order. I never leave yelp reviews but worst service ever lol and no gloves during a pandemic! read more

I've always had great service. Sometimes busy but always satisfied. It's really all you would expect from a Baskin Robbins. It's not like you're hitting up some fine dinning. Get your ice cream and get out. That's what happens. They have it under control. read more

I just went in to get a cake and I asked if they could put extra frosting swirls on there and even pointed at a picture they had (because frosting is the best part) and they girl is like yea totally there's going to be so much frosting so I pay for it. I come back to pick it up and there's a few frosting confetti on the side. I'm like this isn't at all what you promised and I already paid for it. Then she treats me like I'm crazy for having to re- ask for what I wanted then she tells me that's not possible. It would have been nice to know before I paid. read more

Decent selection just like any other baskin robbins but the person behind the counter was constantly on the phone and it beyond annoying. Sorry I interrupted your call. I probably wont be back unless the craving gets to be too much and i'm around the corner. read more

When we came in the person working there was on FaceTime with someone on her iPad. She let us know that she'd be with us when we were ready. Though we had to repeatedly get her attention she did serve us what we ordered. But unfortunately my son dropped his cone on the floor immediately! I kindly asked if she could replace his scoop and she let us know it was against policy. Is video-chatting with friends while customers are trying to order within policy? Obviously we were highly disappointed and not returning o this location. read more

This place is located and WELL Lit in a pretty cool spot. It's the regular look but the servers need an update. They aren't rude just how shall I say, I'd rather be somewhere else other than here. That's the only complaint. My wife actually loved the ice cream but I'm more of a service person and that being said?' They need new people. read more

Terrible customer service! Didn't get what I ask for... Wanted to get my money back, but that didn't happen.. Basken Robbins away been a place for my family... The way this woman talk to me and my mother is all most unforgivable.. She is a bad representation for Basken Robbins... Two thumbs down.. Never Again! read more

The goodness of the icecream doesn't outweigh the challenging nature of the service you will receive at this location. The people behind the counter aren't exactly rude, but they aren't exactly nice either. One of the most annoying aspects of service is that it seems the girls behind the counter have hearing problems. I'm not sure whether Baskin Robbins should invest in hearing aids or teach their employees basic listening skills, but either will help improve customer service. My last visit, every single customer in line had to correct something that one of the BR employees had somehow messed up in their order. These were simple things such as 2 scoops of peanut butter and chocolate with whipped cream with sprinkles. Somehow this gets translated behind the counter to, "Two scoops of Reeses icecream with peanut butter topping and marshmallows." Let me just add one little detail that might make more sense: they were taking and fulfilling orders one at a time. If you were wondering, the 2 stars are for the icecream. It was good. read more

The two girls working there were really distracted, talking to each other and hanging out, they were more focused on the pizza they were ordering than getting us our orders correctly. They gave my boyfriend the wrong ice cream and didn't even give me a full scoop. One time when we ordered a milkshake, they mixed it up in a cup with a spoon because they were too lazy to blend it. Awful customer service! Get employees who are there to work not just there to collect checks like a handout read more