My Sweet wanted pistachio so we stopped in, the store looks very clean and in spite of several people in front of me I was greeted immediately, the nice lady (Rachel, Michelle, sorry I didn't write it down) was super friendly and fast, she got my order done *perfectly* so I was in and out in 5 minutes tops . Clean parking lot too . 4.18.2022 Again I went and Rebecca was fast, helpful and courteous . they were training a new employee . -Nate read more

Very disappointing experience. No one of the 3 staff greeted me when I walked in, and I had to ask for help with my pickup. I ordered a turquoise cake for that specific color only, but no one called to say it wasn't available I even called a day before to make sure but no one returned my call to let me know it will be off white. The cake looked nothing like advertised, and there was no apology or effort to fix it. I also bought ice cream and wasn't even offered a scoop for free after the issue. When I asked to add "Happy Birthday," I was told only certain colors were available (Red & Royal Blue) no basic options like black or white. Poor customer service and communication. Would not recommend. read more

Baskin-Robbins - Beware! Of cake order. - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

This was a frustrating and unacceptable experience. I placed an online order, and when I got to the store, they didn't have what I ordered. I declined a replacement and asked for a refund. Instead of fixing the issue, they told me they couldn't process refunds and sent me to corporate. Corporate then sent me back to the store. No one is taking responsibility. I paid $17.00 and received nothing. That's not okay. Customers should not have to chase down their own refunds like this. I would not recommend this location until they fix how they handle basic issues like this. read more

Terrible customer service wanted Oreo layered sundae they didn't have Oreo so asked for same sundae different ice cream but they wouldn't accommodate my request. Very rude. I'm a frequent customer with my children and customer service with this particular employee was horrendous. read more

Baskin-Robbins - Employee with terrible attitude. - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

What ice cream establishment has literally only chocolate and vanilla ice cream Why was ordering a shake at drive thru so stupid and challenging Then charge for whip cream when you already have no toppings...check photo for what a dollar of whip cream is looking like cuz I was dead on receipt Usually when I recommend a place shut down I'm standing on business. My fail for going my but I won't go back. Shut down or improve that whole raggity set up read more

Baskin-Robbins - One dollar whip cream - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

Worst Baskin-Robbins ever. No strawberry ice cream. No large cups for shake. Shake was full of milk and little ice cream. Avoid visit @ all cost. Had to wait for order to be taken and no one was inside or drive-thru. ZERO STARS IF ANY. read more

This location seems to be in desperate need of better management asap, as well as retraining for a good majority of the employees; besides Aurora and her coworker, Daniel, both younglings provided my family and I with the best costumer service we've received so far, we left the shop satisfied despite the fact there were no lids for the triple scoop cups and when entering we were met with bullet looking holes on the left window. read more

I visited this location with my two kids last night 8pm the behavior of the staff was unacceptable and very unbelievable so I get to the speaker and ask for a kids scoop and i politely ask what milk shakes were available the girl quickly caught a attitude and went off on me i ignored it I get to the window and she refused to take my order she said I had to go around drive through again after I was already waiting in line and made my order I was confused long story short she was rudely verbally saying over and over I'm not taking ur order she was upset for what I have no reason I refuse to move I called the cops cause her behavior was disturbing scary for her to be attacking customers i waited in line and refused to go around after like 30 mins of me not moving they took my order I want corporate to contact me I have video of the whole thing very sad read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

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Why did I find a hair on the cherry of my banana split after four bites The service was quick. But she handed me the banana split with no bag and my spoon was not wrapped. She seemed surprised when I requested a bag. This was a drive through purchase. read more

Baskin-Robbins - Do cherries have hair - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

Customer service is trash. There is no order in the store, the drive through is a joke. Worker Isaiah needs to be retrained on customer service. I didn't not get my ice cream. I'll never go to this location again, I'll pass by it on my way to the Gardena location. Waisted my damn gas coming here! read more

Upon my arrival today at this location, I noticed quickly as well as my friend that there were dead gnats along the ice cream containers I was ignored by the staff multiple times after trying to get their attention about it. I showed them what I was talking about the young man with the mole on his head, scooped it out of the daiquiri ice flavor. only then did I look harder and I saw there were alot of gnats in the ice cream. I then showed him how they were dead along the glass lining the containers and he continue to disregard me. I am disgusted and multiple customers left due to slow service as well as the cleanliness of the facility. I cannot make this up guys beware!!! read more

My sis went for ice cream about a week ago but since she never finishes her stuff, she usually puts it in the freezer and forgets about it. I ate a spoonful of the ice cream and there was a NAIL IN IT! I was so disgusted and threw away the ice cream immediately, as well as deep cleaning my mouth. I'm pretty sure you're not supposed to have painted nails while working in fast food, let alone having nails that long. Now I have to stay away from this place. read more

Baskin-Robbins - a spoon in a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

I usually post reviews, but the service was so awful I felt the need to actually waste time to download this app, create an account and say my piece. These wouldn't know customer service if it smacked them in the face. I came in at 8:45 with my family and they proceeded to kick us out at 9pm even though we were waiting all that time and at the front of the line. They told us we could go in the drive thru which also had a line, absolutely lacking all respect for our time. The guy who couldn't grow a mustache was rude as hell at the drive thru and had the attention span of a brain dead hamster the way he made us repeat our simple order 3 times. Will not be coming back here again. read more

Store hours state that this location closed at 10PM! I came in at 9pm needing a cake! I went to door and it was locked associates seen me and didn't even say anything acted like I wasn't at the door. Went though drive thru and associate tells me they can't sell me a cake through drive thru , I told him well the door is locked and he said yeah we closed them and tells me my manager told me I can't sell any cakes. When did this become a rule? So unprofessional and I am so disappointed I live 3 mins away and will prefer driving to the Gardena location because the customer service is not it here! read more

I stopped by to get a large chocolate shake. The drive-through was going out the parking lot, so I decided to park and go in. I went in, and there was no one inside. It took them almost 3 minutes to acknowledge I was even in there. Someone asked me for my order and I told her I would like a large chocolate shake. She then went on to continue doing whatever she was doing to help the drive-through people. I sat there for another five minutes until someone asked have you been helped. I said yes I at the lady asked me for my order and I told her a large chocolate shake but I've just been sitting here. She then said I'm so sorry I'll get with you. She finished her order and then went on to something else and they were all just looking at me and I told them never mind. I'll just leave and leave this review here. If you're looking for ice cream, just go to the next Baskin-Robbins because whoever was in there working today was extremely rude. If I park my car and come in and I'm the only customer in there, I should be able to be serviced. The person who comes in and is not lazy should not have to be penalized for everyone who's lazy and sitting in their car. I normally stop here once or twice a week but I'll never come to this one again!!! If I didn't have to give it one star I wouldn't!!! read more

I would give them a zero if I could. They are serving ice cream in styrofoam cups and forcing the BR tops on the cups. Also putting the ice cream in A brown lunch bag nothing represents Baskin Robbins but your receipt. I asked why was this going on, told by the manager Crystal inventory is backed up. I also asked why are they not giving the consumer a deal due to nothing in my brown paper bag represented BR but the pink spoons. Customer service is awful. I would rather take my babies to Rite Aid for that old fashion ice cream. read more

Good service by Roxxane! She was super fast and helpful. Other employees were are also very attentive. I would back here for some more ice cream :) read more

OMG!!! I'm BEYOND disappointed!!! Kids scoop $3.99 it looks like a fraction of a scoop. This is the FIRST and LAST time I visit this location. So much for patronizing a business within the community. For the price I paid I could've had a entire cart for less($3.49) from Rite-Aid. Baskin-Robbins definitely needs to amp up the scoops. I also purchased a sundae that was not up to my expectations. Either downsize on cups or lower the prices. read more

Baskin-Robbins - 2 Scoop Sundae - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

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This location has poor customer service at the drive-thru. I ordered a kid sized scoop and the cashier said child sized. I replied yes I want the kid (which is how it is written on the menu) scoop in a cone. She again replies "so you want the child sized scoop". Ok, so now I feel like she's being sarcastic. I continue to order. She ask if that's it. I say yes, just the single scoop and the kid sized in a cone. She says, in a snarky tone "So the child sized scoop and a single. "I drove away. YES, i could have ignored her and purchased the ice cream. But I can just as easily drive to a different shop. Which I did. read more

Had to update this review because my experience tonight was trash. Rolled through to get a double scoop for my daughter and a brownie sundae for myself. My daughter wanted a double cotton candy, they didn't have it she says ok let me get rocky road, don't have it, then she's like cookies n cream...I'm sure you get the theme; they didn't have it (eye roll). We made the trip so I order my sundae and requested one scoop instead of 2 knowing that it costs the same (I'm trying to somewhat manage this caloric intake). I ask for extra nuts, skipping the whip cream and cherries. The flat affect having worker was audacious enough to try to charge me a whole .85 cents for an extra sprinkle of nuts after just telling me that they were out of every requested flavor of ice cream. Customer service really is a lost art and it's unfortunate because this ice cream isn't cheap. I get that we need to work for money but for the love of God don't go into customer service if delivering service with a smile is problematic for you. Hopefully the franchise owner or manager checks yelp to see that his or her employees that worked the evening of 6/18 need training and they themselves need to do better with stocking ice cream as having less than 31 Flavors at 31 Flavors is unacceptable. Not another dime...like ever ugh! read more

Horrible customer service by Ben. I called in because my ice cream sundae had no Ice cream in it. The cup was less than half way full and I could see the bottom of the cup. Supposedly sundae's are made with kids scoops. Why do you have a picture with ice cream filled up to the top of cup. I called the restaurant to complain and Ben stated there was no manager and that what they normally serve. For 5.99 I could get a gallon of ice cream. I went there because I was a fan of Baskin ROBBINS but now I will never shop here again. This was disappointing to hear the lack of customer service I received when I stated that I was unhappy with the service as well as product. I was told that the manager wouldn't be in til Monday at 10am. So, nobody was able to help me nor did I get an apology for the disrespectful service. TERRIBLE!! read more

Now I know why this spot has 2 stars... I do not like leaving bad reviews for any place but it's important that the management knows about the bad customer service. We arrived at 930pm there was a small 2 car line.. I pulled up to the drive thru, the car in front of me left so I was up next. I waited, and waited and waited, my then waited some more... after waiting almost 5-7 minutes without even being acknowledged we decided to park and go inside. However we couldn't even do that because the door was chained up. Once we walked back to our car the vehicle behind us in the drive thru was acknowledged and their order was taken, which left us with no ice cream sadly.. now I know the door may be closed due to security concerns, but at the very least acknowledged the customer especially if there's no one else being helped anymore in front of the customer that's been waiting. Also another car left as well after they saw the doors were locked and were waiting behind me for a long time as well.. the staff here is notorious for getting peoples order wrong and now they seem to ignore customers to add insult to injury. read more

Horrible Baskin-Robbins ever!!!! Long lines, never have any flavors, my ice cream was melted in a big bowl with no ice creams.

Unsatisfied with the services in this location very poor customer service. I love the fact there is a drive-thru which I thought it would of make it easier and faster service, Well I was wrong! My server name Sandra was very rude I thought she had took my order but when I pulled up to the window she was so rude and said we don't take window orders and she closed the window on me, I felt as she wanted me to drive off basic saying NEXT! Unprofessional Finally another server came to the window since she didn't have the courage to apologize. I told the server what had happened I explained to her, she said she couldn't hear me so she didn't take my order Wow! I end up coming into the locations she hide in the back and comes out mumbling which I find extremely rude & unacceptable. I request to speak to manager about her attitude she wasn't there at the moment I called a few times and I get the run arounds. Not only I feel it should be a friendly environment because most customers bring kids like me. It's just unacceptable for children's to come across a satiation like this. read more

Would give them a zero!!!!! I walked out because I was ordering and notice someone had started to sweep as my order was being made. I ask her to stop sweeping and she kept on. So yes the place is very clean because they sweep up dirt in front of you and on to your food. No thank you. So glad I did not use the drive-in. read more

Terrible service. We parked and walked to the door to buy an ice cream cake around 5:36. We knew we couldn't make the purchase through the drive thru, since we bought a cake on 11/30. We get to the door and it's locked. The guy inside does the 'cut throat' sign. So we're standing there trying to communicate' through a locked door and masks. There are no store hours posted and they're serving the drive thru. So I go to Yelp and find the store number, but no one answers. Then we pull around to the drive thru to figure out what's going on. The guy says, we only sell cakes from 10am-5:30pm. So I ask, you can't sell a cake at 5:38? He says no and says they can't sell them through the drive thru. However, through Grubhub it was allowing me to place a pickup order, via Yelp. Straight bull shit!!! Not cool, at all. If this is the case, post the store hours, so customers are aware and plan accordingly. read more

I'm a regular to this location. Every time I come here I always order through the drive thru; if I had to complain about something, it would be that there have been times that I wanted a certain ice cream flavor and they did not have it available at the time and their menu for the drive thru does not have any direct lighting for those who love that late night snack so you are unable to see their selections of flavors and have to go with the basic ones if you're not familiar with the rest of their flavors. read more

Baskin-Robbins - Ice cream cake for those October babies!!! - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

NNNNEEEEVVEERRR AGGGAINNNN I always drive pass this place and so I finally stop by the drive thru. WORST DECISION. 1... the flavors aren't listed. How the HELL is anyone supposed to efficiently order? So guess what happens: the worker has to waste time listing every flavor thus backing up the drive thru. DUMB 2.... stuck in drive through for TWENTY FUCKING MINUTES NOW. 3... the girl working the window is SLOW I literally watched her take 10 mins to pack a single quart of ice cream. THIS PLACE SUCKS read more

You guys should be ashamed of yourselves for the prices you charge for tiny scoops of ice cream. I've never been to BR, so I decided to try it, last night. I ordered their triple cone, $7.99...WOW! Ok, I'm thinking, I hope it's worth it. First, they didn't have the ice cream I wanted, so I ordered a different kind plus two more scoops. When I drove to the window and saw the baby cone, all I could do was laugh. They must have made the triple scoop cone with a baby in mind! I could have drove to the grocery store and bought a gallon of ice cream AND cones, for their prices! It's absurd. I didn't eat the ice cream right away. I ate it hours later. When I opened the cone and saw what was inside, barley any ice cream, I said I would NEVER EVER spend another dime at ANY of their establishments! NEVER! As far as I'm concerned, Baskin Robbins are rip offs! read more

verenice the best employee! she gave me a lot of ice cream ! she's the best ever ! She deserves a raise !

Very nice place. The place is very clean. I go to school across the street from this establishment and I love to go here because it's clean, very neat, and the young women were very patient and kind. read more

I would like to say my first and last visit to this location was rip off. I had a taste for ice cream and cookies. So the layered cookie dough sundae looked. I pull in the drive thru and ordered that. But after paying and driving off with my folded up bag, I noticed that's definitely not what I got. I make the trip back to the drive thru and tell them that "this isn't what I ordered." The girl on the mic has a stank attitude and says "yes it is." I look at the picture on the menu and what's in my lap and disagrees again. But her attitude and smart responses never changed. read more

Baskin-Robbins - 1st picture is what I ordered and the 2nd one is what I received. How can you say things are the same thing? Smh - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

This is good Basking Robin's it has a lot of selection is not too busy . It also has a drive thru ....yes a drive thru lol at a Baskins never seen that so if you are on a hurry and you have a huge family swing by and enjoy the comfort of your AC in your vehicle while the ice cream is handed over to you . Choco bananas are available here and also a lot of cake and come selections . read more

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Thanks for closing 30 minutes before closing time and running to the back to turn off the lights lazy irresponsible workers 10/27/18

I hope they close down because they are a typical spot for poor service in the neighborhood. They rely on the HIGH people to stay in business because its convenient with the drive thru but the service sucks. A bunch of kids serving the smallest ass scoops and charging 6 dollars plus. Do yourself a favor and go to Food4less across they street and get a half gallon for 3 or 4 dollars and have a much better time....FYI The sundaes are served with KIDS SCOOPS but you pay full price for some BS Skimpy toppings. NO Go away. Try coldstones on century read more

I was here today and there was so many options on what I was looking for but the young lady attitude was not what I expected for a happy place. I understand you might if had a rough day. I wasn't greated with a smile instead I was great with "Are you ready to order?" It made me feel uncomfortable. I got what I went for and left asap. read more

The ice cream is good but they don't have no restrooms and when I went to go sit down on one of the chairs I had a big chunk of the chair missing. read more

Baskin-Robbins - The chair was broken - Ice Cream & Frozen Yogurt Near Me - Los Angeles, California

There was two girls tonight one had a mask on the other one walking around behind the counter without a mask on . They one without the mask had an attitude and just rude. I called and one of them picked up the phone and said "yeah how can I help you !" I wasn't sure if she answered her personal phone or the store phone . read more

31 flavors my Åšš! pretty lame any combination in a double scope is out of the question at this place. They won't have any flavor you have in mind. You will have to settle for something you probably didn't want in the first place or nothing at all. Update: kids scoops seem to be the only size they serve in all there items.. read more

Went in today I am a regular it's fast service but minus 2 star they don't greet you as you come in or even acknowledged you. So I maybe stand in front of the counter for 2 mins lol and nothing keep in mind there is 2 employees standing on the other side of the counter lol what the heck is going lol. Owners need to train staff or get new one. Till another employers came from the back and help us she even look at the 2 girls with a confused face maybe wondering why they didn't help us. 3 stars for her only thank you!! (Didn't see name name tag but was Latina with pink braids) read more