I went in around 8 PM with my husband and granddaughter and it was super busy, with only one team member working at the time. More customers continued to come in, but Alexis handled everything with such ease. She was quick, friendly, and had an amazing memory for customers' orders. I was really impressed with how efficiently she managed everything, especially being the only one working during such a busy time. Alexis was absolutely amazing and deserves recognition for her great service! read more

We come in at least once a week for the kiddos. Every time we've gone in and Rowyn is in it's a great experience! She has amazing customer service, even when there are other staff she appears to always be the only one working. The others (staff) will walk away or not acknowledge but she is always ready to work. The five star is truly for her! We see your hard work and appreciate you! read more

This Baskin-Robbins is located in the same plaza as Vons, specifically on the same side as Chase Bank, right next door to Cost Cutters. My husband and I came here at the end of last month around 11:30 am on a Thursday. We decided to take a quick break after checking out some of the beautiful poppies. When we came inside, we were greeted with an employee behind the counter, wearing a mask. She washed her hands and helped us with our order. We ended up getting: Single Scoop, $3.69 (each) prior to tax- I opted for the icing on the cake flavor that has cake pieces, frosting bits and a candy confetti ribbon. I am a sucker for birthday cake and love anything that resembles it. This ice cream was perfect for that. Single Scoop, $3.69 (each) prior to tax- My husband ended up choosing pistachio almond. I didn't have any but he enjoyed it, along with our little girl dog. ----------------------- (Total= $8.08 after tax) There is no seating inside this place and also is not allowed because of covid 19, we ended up sitting outside on my husband's truck bed and enjoyed ourselves. I love how Baskin Robbins is consistent with their ice cream and was happy with our experience. If I lived closer, I would probably be a regular. read more

Baskin-Robbins - Single Scoop, $3.69 (each) prior to tax. Cute dog does not come with purchase - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

Bad Service! Came in for a cake and took about 30 mins to get "Happy Birthday" written on the cake. They gave me a cake with bad writing. Asked if there was someone else with better writing and they took it back , they brought it back and it was SO Much Better Writing! + much faster. read more

The place was not open at stated time and when the attendant finally opened she cussed me out. I will be calling the district manager over this and also, manager if your checking this. Check the camera. That girl was super disrespectful. If you like being cussed out at, come here and look for the girl with the nastiest customer service smile. Anyways I came to pick up my cake and she accused me of not coming earlier to pick it up...store sign says they open at 11, and even then she didn't open the door until after 11:05am. Don't work somewhere you don't follow the store rules. read more

Called to order two birthday cakes. The total order would be close to $100. I called 44 hours in advance and was told I could not place my order, that they need 48 hours notice. I looked on the website it stated 24-48 hours notice. Thank goodness for Coldstones! Placed my order at Coldstone Creamery with no problems! read more

Baskin-Robbins - 24-48 hour notice - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

I like the ice cream, but apparently the prices went up and the price you now pay is NOT what the menu says. Also, the girl gave us super weak scoops. read more

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Very helpful employee showed me cakes that were perfect. Highly recommend. Good location with parking.

I like to go for their 1.50 regular scoop Tuesdays. Its a nice Baskin Robins located in the Vons shopping center. Its your average baskin robbins, nothing stands out to me, but there is nothing bad either. My favorite flavor would have to be American Birthday cake but that is only available in the summer, otherwise I recommend a traditional flavor such as cookie dough, prailines and cream, or one of their holiday flavors. read more

First thing I smell is the dirty floor Tables also very dirty Slow attention Only one employee working So more wait read more

There are not many ice cream places around the area but this does hit the spot when I am craving it as long as flavors are in stock. The store always seems clean and the staff is helpful and friendly. My complaint is that they do not keep decent flavors in stock. It can be very disappointing majority of my trips here. read more

Baskin-Robbins - Love Potion 31 Ice Cream! - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

Ice cream cookie!!! Was great place good service and convenient location!......... will definitely keep coming here. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

Extremely bad customer service! We were waiting in line and Tyler ignored us and went to the people behind us, when we tried to speak with him he ignored us!!!! Worst customer service, if you don't want to work a service job find a new one read more

I love going to this Baskin Robbins because they are very fast, efficient and they always have the flavors we want. Thats usually an issue at other locations read more

I like the ice cream but the service is really bad. There is one young lady in particular that just has a face that does not want to work there. The last couple times I've been there she was there and very rude. read more

Im not sure what kind of ice cream this is as my mom just brought this home for me. Ice cream is really sour and i keep getting stringy bits in my mouth. I managed to pull one off my tongue and it looks a pink plastic string. I wiped the ice cream off this tiny string and pulled on both ends of it and it was really tuff and it finally snapped. It was literally PLASTIC. Im really sick of lancaster. Moved here a few months ago and everything is damn mediocre and people are rude and have no personality. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

Terrible service. Went there on Halloween for a treat, the employees were veryyyyyy pushy and flat out rude. You could tell that they were just trying to close up early. I rarely ever go to spend a 1.50 on a scoop of icecream but now I am most certainly never returning. read more

Service was fast and friendly, eager to help servers which I can appreciate. Servings/scoops where we'll proportion as well as the toppings. Thank you! read more

Horrible customer service. Janel a young girl is completely rude! No words for her to describe how miserable she is. Saddens Me that young people that each could be so rude she couldn't multitask for anything never visiting this Baskin-Robbins again read more

Sister went there for her first job interview (which you would think it would be pleasant) but she came home very discouraged and saddened because the way the manager talked to her. she used curse words explaining her employees who call off is (fuckin bullshit) and talking down on my sister right off the bat, asking questions like she's a 30 year applying for a career job. This is unacceptable , I will be contacting corporate! Horrible Manager and we will NEVER return to Baskin Robins Ever Again!! This is clearly someone who never took a business management course. read more

Don't go there, the kids working there have no customer service skills. The one skinny kid with blue eyes and big lips was obviously high on something. He made the whole experience weird and my family and I had to walk out without ordering anything. So sad how trashy the AV is. read more

Was driving around decided hey why not get ice cream so I came across this baskin robins and I'm glad I did! The workers were very friendly and my ice cream was as good as I had pictured it! Variety of flavors I wanted to try so many but I decided to get a regular recess ice cream and it was so good! Keep it up and I'll definitely scoop by again! (No pun intended) read more

I am only giving a two star review because the hot fudge sundaes my daughter and I had today were good. (otherwise it would be 1) We went in today around 12:30 and were met with an extremely rude girl..did not get her name, but had long dirty blonde hair and was around mid to late 20's. We stood at the counter for about 5 minutes when she finally came over and my daughter gave her order and than I proceeded to give mine and she said in a harsh tone.."just a minute, let me get hers first and than I will get to you"..my daughter looked at me because she knows that I do not do well with rudeness, but I let it slide. Throughout the process, she continued to have an attitude and as I left, I told her that she should be thankful to have a job as so many people are out of work and would love to have her job..she just eye-rolled me. No thank you for coming, etc..very unprofessional. The place was also very dirty. **Corporate Office: find some quality people as you will continue to lose business and this is a great location..so your staff is ruining it! read more

My go to ice cream shop. I've been going here for years, never fails friendly service and great delicious ice cream.

Totally refused to sell my son a pop figure because the "manager" isn't selling them. Hoarding them for himself. Called all the local stores and got the same response as apparently it's the same manager. Unacceptable. I will be dealing with corporate in the morning read more

Horrible service always. Employees must hate their jobs because they are always rude to customers, never friendly, never smile, never say thank you. Terrible employees that are incompetent. Why patronize a franchisee that doesn't care enough about his customers to make sure that the employees are giving good service and to be polite to the customers. It's barely 10pm and they kick you out of the store without allowing you to take a minute to finish your ice cream. Employees are clueless and rude, don't even know how to give change. They get really stingy when they scoop up the ice cream cone. You can get good enough ice cream at any store and save yourself the aggravation. read more

So one week ago I came in to the Baskin Robbins Quartz Hill location on Ave L & 40th Street to order an ice cream cake. Let me say I called prior to arrival to find out the operating hours. No mention during that conversation with "Janelle" of any specific "cake ordering" time limits. When I arrived there were 1 or 2 people ahead of me, so I patiently waited my turn. Just when it was my turn, more kids starting coming in and that's when the situation got ugly!! "Janelle" made a point of saying to me and I quote...."This is my busy time, kids getting out of school, I can help you when you are ready"!! My reply to this absolutely OUTRAGEOUS statement was..."I am ready now since it's my turn". Did she really think I would fall back after waiting and let her help everyone in the store before me because I dared to be there to order an ice cream cake??? Her attitude was awful and she acted as though the whole transaction was a BOTHER TO HER!! She even felt like she needed to apologize to an inpatient "white woman" Telling this woman who inquired if she (Janelle) was the only one working in the store at the time, and I quote...."I am so sorry for the delay I will be right with you". Meanwhile, trying to rush me through my order !! Also seemingly offended that I articulated to this inpatient woman, that she would need to wait her turn just as I had waited for my turn! I have ordered cakes from this store preciously, but TRUST & BELIEVE THIS IS THE LAST TIME FOR ME!! Th color of ones skin should not dictate how they are treated in a public business!! Sorry to say this "Racsist" behavior will not be tolerated. I called the business to try and speak with the Manager.....Of Course "Janelle" herself answered the phone and KNOWS NOTHING!! She can't tell me when ever the Manager will be available, supposedly she has no idea! WOW! From what I have read in previous reviews maybe it would be a waste of time anyway!! Final thought......SPEND YOUR HARD EARNED MONEY ELSEWHERE!! read more

Walked in automatically hearing the employees talk very loud about how annoying customers were when asking for cones when they had ran out. Also I believe the shift lead was talking about an ex employee saying she always thought she had problems. Not something I want to hear when trying to get some ice cream. read more

When it comes to enjoyment in its simplest form, one has to look no further then a scoop of ice cream from Basin Robbins. I am particular to certain flavors and luckily the manager (Kathy), as lovely as she is keeps plenty on hand. If you hold out til Tuesdays they have a great deal of $1.50 scoops. Anyway, allow me to break it down for you in the most efficient way I know. Try any of these flavors and you'll have a mouthgasm of a good time. These are in no particular order either; baseball nut, winter white chocolate, love potion 31 (white or dark), and in limited supply, salted caramel Oreo. Rotate through them and you'll simply fall in love each and every time. You are ok to choose either location in Lancaster. Both have a great and helpful staff that are fast, friendly, and efficient. And if you're feeling especially like being a fatty or maybe just downright depressed I highly recommend the banana royale with both pineapple and chocolate toppings. Ice cream flavor of your choosing of course. read more

Today (3/30/2017) we, my daughters and I went hoping to enjoy our ice cream, one of my daughter ordered a Shake , as soon as she taste the shake she said that it was "soupy " and taste like milk. I asked one staff is she can please add a little more mint and she said she couldn't not. I asked for the manager and she was coming from the store, I asked her if they could make it more firm because it was too watery and she responded "I know , to be honest when I made my shake I put more ice cream" so, I asked can you do that to my daughters and said no. But you can do a review to the corporation but, we can't do nothing about. I said "you know I just spend almost $14 dollars and you don't even try to please your customers, she just nod and walked away. I recommend you to investigate and improve your customer service, you product is good , little expensive but, we don't mind paying for but is very disappointing be treated like that. Very bad manager and consequently the other 2 staff. read more