Really unfortunate that I have to leave a bad review. We bought an ice cream cake for my daughters 3rd birthday, and we found not one but three hairs inside our cake. I called immediately to get a refund and was told I was able to get it but needed to wait for the manager Cathy. I called when the manager Cathy was there, she told me they don't give refunds, all that she can do was give us a different cake but had to take the cake (with hairs) back to the store. The cake was tossed as soon as we found the hairs. Haven't gotten a call back. It was really embarrassing that my guest found hairs, and that the birthday girl had to throw away her slice. I'm not the type to complain or leave bad reviews ever, but this is just unacceptable. Baskin Robbin's do better! read more

On July 25,2026, this location told us they stop serving shakes at 9pm. Just wanted to give you all a heads up, in case you get a milkshake craving at 9pm and head over there, only to be turned away. read more

Closest location to me so I been a few times. During specials, the line will be out the door and they will have only two workers. Service has been okay and speedy for the most part. When I order in advance, its ready by the time I get there. The ice cream is always amazing and they dont get an attitude when I ask for five samples lol. read more

Honestly ,I haven't been here in so long. My husband on the other hand is a frequent customer. Decided to bring my granddaughter here for a special treat. She absolutely loves ice cream. For starters there is plenty of parking outside which makes it so convenient. They have plenty of choices inside and also various ice cream cakes to purchase. She chose the unicorn ice cream special which is $4.99. They also gave her a unicorn head piece. Overall, a great experience and the service was great. Thank you Baskin Robbins. read more

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Worst location in the AV. Made our shakes up, we were salivating for us to get ready to pay and them tell us they didn't have enough tender to serve us. Headed to Cold Stone. read more

Yummy ice cream, yummy milk shakes yummy smoothies. Staff was really nice. They had a nice selection of cakes and i w cream to go/ Ill be back for more treats. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

Today I found out I have a broken foot. I went to Hawaii and I rolled my ankle on a rock 2 weeks ago. My partner took me out for ice cream after leaving the ER. I got a hot brownie fudge Sunday and it was tasty and a root beer float. Both super amazing. Don't forget to check out your baskin Robbins deals on the app in case there is something on there you like. Friendly staff always. read more

Baskin-Robbins - a bowl of yogurt with cherries and nuts - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

Food is good. Service is excellent. We got served by Amy. Very pleasant staff. They welcome us, upon arriving. Ambiance okay. It's good to have ice cream, during this time. read more

BR (31 flavors as I remember it) has been and is a favorite spot for me. I like the variety-although I mostly order fudge on chocolate-BR offers. It brings back memories. read more

Not sure this young lady named but she ran this basak Robbins as if she owned the company herself it was organized she was apologetic for the long line customer service was great you didn't have to repeat your order two or three times. She motivated her team it was a great experience kudos to this young lady in the rest of her coworkers. read more

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Went in and ordered a fresh pac Chocolate Mouse Royale. As I entered the store I walked over to the front case as I always to check the inventory as sometimes they don't have that flavor. Instead of getting a Welcome to Baskin Robbins I got "go behind the tables to order", I didn't understand it the first time and wasn't really worried about it and after I saw they had the product I turned and started to go behind the tables. That's when a burly woman screamed from the doorway to the back room "GET BEHIND THE TABLES!" I saw who it was and what she was, smiled, and moved slowly behind the tables as I have for the several months. She then went back to her conversation with her friend it appeared. They then left the doorway and went back into the back room leaving the young lady on her own working on a complicated cake order for 12 minutes with another customer in line. Oh, the young lady, her name started with a "B," was outstanding in her demeanor and customer service. The customer that ordered the cakes was very impressed with her and said so. The service that she gave me was outstanding and if I still had my business open I would hire her and probably double her wages. Management should get rid of the loudmouth worker with an attitude as I would never go back to that store if we we're remaining in Lancaster. As it happens that is the last time as we are leaving Calif after 73 years. Can't take it any longer. read more

Dead roach was in the corner of their freezer! I used to love coming here, but last week I came in ordering two chocolate malts. I was looking at all the flavors when I noticed a dead cockroach in the corner of there ice cream freezer. I asked for a manager on duty and there wasn't one so I told the gal that was making my ice cream. It wasn't removed right away, they just kinda brushed it off. I will never go back to this location. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

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If I could give this place no stars I would. I placed a custom cake order a week before I needed it. I went into the store to pick it up and they DID NOT HAVE THE CAKE. We are talking about a cake for a 12 year old boy. The "Team Lead" continues to explain that it's not on him instead of offering ways to fix it. When I get upset and say one curse word he, (Antonie) is quick to tell me not to curse but still can't tell me how to fix the situation. It's like they don't know anything about how it feels to order a cake for a child that you cannot receive due to an error. On top of that there is a "Karen" in the store who decides to insert herself in the situation because that is what Karen's do. Even after my husband explained that it was no disrespect to her she decided to start staring at him as if it was going to do something other than make us more upset. Then she asks for them to call the sheriff's because all white people are threatened by black people after they have decided to involve themselves in something that had nothing to do with them. I WILL NEVER ORDER A CAKE FROM HERE AGAIN. Antonie could have been more professional but that is what happens when you hire kids. Nora tried to help The situation and I apologize she had to be subjected to us being upset. She called the store owner (Amy) who could have at the very minimum spoke with me and offer an apology. Never again. And be on the look out for Karen. She looks like all the other white women who insert themselves in black people's business! read more

Baskin-Robbins - Nosey Karen - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

A lot at new faces. They are always nice and helpful. I love the way they make my cappuccino blast not too watery ! I love the coupons that they give next cappuccino-sometimes i can get a dollar off . Hehe!! read more

Manager Kathy is a absolute 10 Star young Lady. I cannot say enough about the customer service she provides. Baskin definitely can rest assure that the Lancaster , Ca branch is taking care of business and their customers. Thank you Kathy for your commitment to a rare service....."Customer Service" read more

I grew up going to the Baskin Robbin's in Burbank on San Fernando Rd, with my mom, sisters & friends! =) But ever sense I have moved to Lancaster, I had never once gone into the Baskin Robins in Lancaster until two weeks ago (July 2011)! It was the first time going there in such along time.. I taste tested the peanut butter chocolate! It was yummy, but I ended up getting the Chocolate Fudge ice cream with chocolate sprinkles on the cone, instead. (See photo's) The ice cream cakes looked SO INCREDIBLY DELICIOUS!!!! Their ice cream cakes start at $9.99, hey thats a really great low price! They look amazing! I am almost 100% sure that I want a BASKIN ROBIN'S ice cream cake for my next Birthday! =) I liked seeing that they also had dairy free & also ice cream with no added sugar, low in fat. Thats really good... =) The only ONE thing that I didn't really like about my visit, was that the girl working there looked pissed off. She didn't smile. She wasn't friendly at all. She seemed like she was so miserable & hated her job! I didn't like that.. =( read more

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Best cakes made by Kathy! We've been coming here for years and they always do the best job with our ice cream custom order cakes!

Ahhhmazing. The chocolate dipped waffle bowl/cone! 10/10 Definitely recommend. Melts in your mouth .... Yummmm. We'll be back with the munchies again! read more

Baskin-Robbins - two ice cream cones with sprinkles - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

Super friendly staff! Had my order ready in a couple of hours where other stores said they needed two days

Good ice cream good service but I'm soo sick and tired of them not selling MILK! Geeze really!?? What's the problem here ? There's 4 gallons sitting there in the fridge . But manager says "NO!" That's ok then, I'll just go back to Cold stone! They sell me a cup of fresh poured milk for 2.50 when I spend 35$ there! read more

My other review was bad, but today Kathy made my experience great. I called ahead and she was friendly and accommodating. I got to the store and she was so friendly and you can tell she loves her job. If this store ever loses her they might as well shut down. I will be back, but only because she was so great. Ice Cream is Ice Cream, it's all about the service for me and today she made a great impression! read more

Great customer service! Got an ice cream and it was Delicious. Wish they had more cakes but no big deal.

When me and my family went to go to get ice cream and i ordered the cookie 'n cream when i tasted it the texture was like sand and they probably used fake oreos i know this because my cousin tasted it she said they were FAKE oreos and i got super mad im NEVER coming back to baskin robins again!! read more

What a RIP off. Its national Ice Cream day, I GUESS NOT IN LANCASTER. 4 scoops of ice cream $13. What place advertised online and doesn't have a special. Never coming back. FAULTY ADVSERTISING. read more

As usual, it was my boyfriend and I stopping in. Ice cream for breakfast- who can beat that? The girl working the counter noticed my Rammstein shirt and we all made music conversation, I tasted one of the ice creams, and then we placed our orders. The place was clean, employees were super friendly, and the ice cream was delicious. One of my flavors was sugar-free, so it wasn't quite was I was used to, but who can turn down key lime pie ice cream, even if it is a bit tart? Delicious! Prices are comparable to most other ice cream and fro-yo places, and there have a great variety of flavors. The cherries jubilee was every bit as good as I remember it from my childhood. It was the only flavor I would eat then, and I can see why upon tasting it again now. Great job, BR! We'll be back! read more

Today had the worse customer services ever I understand it's hot outside and no one want to be at work under little a/c but at least have a smile on your face and learn how to speak up and don't snap at your customer because they can't hear you and have a attitude then start to walk away read more

Their cakes look amazing!! I definitely want to get one for my birthday!! My boyfriend had a waffle cone with the new Oreo cookie batter flavor!! Omg so yumy! I had the turtle and it was super good! Don't forget to tip these kids! They work hard and fast and always have a friendly smile! You won't be disappointed and the flavors are seemingly endless!! Yummy!! read more

So cute we are always so pleased with their work the fantastic taste of the cakes baskin robins produces for us each and every year. We brought our own ponies with no idea for a theme and trusted them with whatever idea they might have :) read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lancaster, California

The ice cream tasted like it had been sitting out for days. I was so sad that it was so horrible.

Really enjoy this place! One of my favorite Ice Cream shops (right next to Cold Stone) and I really enjoy all of their flavors! I really recommend going here! read more

The ice cream seems to be lacking in flavor anymore. Not sure what they have done but just not as good as it was.

Ice cream was good, service was awful. Customer service makes an experience or breaks it for me, and in this case it imploded. Try harder to make your customers feel welcome instead of feel like an imposition. read more

Come every few months and the staff is nice, the cakes are amazing... fave is the daquerie ice and candy corn... yummy.

Being my first time ordering anything with this company, I was very disappointed. I had come in to place an order for a birthday cake and it was actually the manager/owner who took my order. The next day I had called to add something to the order and the girl had no idea where to find it. When she finally "found" the order she told me it had been canceled already! I had never called to cancel anything and she told me I had to order it again, and not once offering to get a hold of the manager/owner to see what was going on. She straight up acted like she didn't care. If the management/associates are careless enough to not make up for their mistakes, why even have a business? I will never go back to this location, awful customer service. read more

store is great love the flavors! but poor customer service skills due to thier employee brian!