Melissa and King had outstanding customer service!!! Made my experience so much better!!!

just want to start off by saying amari is great i am a pretty indecisive person when it comes to picking ice cream and amari was very patient with me and helped me decide i would highly recommend her and will DEFINITELY be back #satisfiedcustomer read more

Came in on Sunday (3/8) and it was packed the line was basically out the door. The shop was very lively. Even though they were extremely busy, the staff handled it so well. Everyone was still greeting customers, smiling, and staying polite the whole time, which I really appreciated because I saw a few customers being pretty impatient. When it was finally my turn, the worker who helped me was incredibly nice. Her name was Amari. Even though there was a long line, she still let me try a couple samples and didn't rush me. She also gave me a recommendation that ended up being amazing. You could tell she genuinely cared about giving good service even while being super busy. Honestly, her kindness really made my night. It's not easy to stay that positive during a rush like that, but she handled it so well. The store was clean, great ice cream and even better customer service. I'll definitely be coming back! Thank you again Amari! read more

My girlfriend and I decided to get a sweet treat before heading home from a day of shopping and we were having a hard time deciding which flavor to get but the cashier Katie was so patient and understanding. She didn't make us feel rushed to make a decision. Her customer service is amazing! We'll definitely come back just for the service! read more

Baskin-Robbins - Nutty coconut and Twix ice cream! - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

Better get there an hour before closing if you want a shake, toppings or a Sunday. Makes no sense what so ever. Full menu isn't available till closing. They close at 10 but you can only get scoops from 9-10. Nothing else. read more

Came to this place after dinner and the young lady behind the counter was super friendly and helpful. She was patient, and provided us with several samples, we ordered a few scoops in cups and cones. The place was clean and easy to get to, the only small issue was the parking, very few spots and shared with several businesses. read more

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Exceptional customer service from Amari. Attentive, efficient, and kind individual. She welcomed us as we entered the store, informed us about new flavors, and prepped our scoops with a warm smile. As we sat in the store enjoying our delicious ice cream, you can see how hard working Amari works but making sure the store is intact. Store is clean and well organized. read more

My dad always took me to Baskin Robbins as a little girl. With so many changes in this era, it's nice to see this ice cream shop is still around, still relevant, still with quality ice cream , and those classic ice cream cakes . This is a quaint location, customer service is friendly. Open late til 10pm. I love the lights on their sign. You can't miss them! Currently for November 2025, they have the Dubai chocolate ice cream sundae read more

Stopped by to pick up a few scoops to go for the family. Not a very large parking lot, but I've never had a problem finding a spot. The young lady helping me was friendly, sweet, and served decent sized scoops (Cerritos BR store take note!). Always appreciate good customer service- I'll be back! read more

I recently signed up for Baskin Robbins' birthday club where you can get a free scoop of ice cream for your birthday. Little did I know upon signup, I'd get an offer of a Buy One Cone, Get One Free. The offer was set to expire in a week, however. After a pretty tough day of work and shopping, I stopped by this Baskin Robbins on the northwest corner of Del Amo and Bellflower to redeem my BOGO offer. There's not a whole lot of parking in front, but most of the spots were unoccupied when I went on a Tuesday evening. There were a couple of customers inside the shop, which gave me ample time to peruse Baskin Robbins' (31?) different flavors of ice cream sitting in their chest freezers. At first, I saw only one male employee, but then his co-worker popped out from the back and started assisting customers like yours truly. That co-worker offered to help me, and I told him I wanted to redeem my BOGO offer. I went with the Mom's Makin' Cookies and the featured flavor of the month, Peanut Butter Blossom. Remember those cookies topped with a Hershey kiss? Yup, those were the times :) I was then asked what kind of cone I'd like. I know I didn't want a Waffle Cone because that would have incurred quite an upcharge, one I didn't want to splurge on. The other choices were Cake and Sugar cones. I usually prefer ice cream in a cup rather than a cone, so I didn't really know the difference between the Cake and Sugar cones. However, the first employee I saw mentioned there were non-sugar cones, and so I simply said I'd have the non-sugar cones for both flavors. Glad I did because those cones have a flat bottom unlike the other two, which are conical in shape. The cones were placed on the counter while I was paying for my cones. After grabbing the cones, I hopped over to the nearby table to enjoy my treats. The Mom's Makin' Cookies was pretty good, but not as good as what the description made it out to be. The description said, "Mom's secret recipe of brown sugar flavored ice cream filled with chocolate chip cookie pieces, chocolate flavored chips, and a delicious cookie dough batter flavored ribbon. As a cookies & cream lover, I thought that sounded like a winning combo, but unfortunately, it wasn't quite what I was hoping for. I would say this flavor is a good example of too much good being no good, though I'd still recommend giving it a try if you have more of a sweet tooth than I do. However, I don't recommend the Peanut Butter Blossom. It didn't really taste much like those cookies I used to have when I was a kid. While the peanut butter flavor was there, it was just way too much, yet another example of too much good being no good. Not only that, but the ice cream was pretty chunky in texture, kind of like chunky peanut butter. The stark contrast in texture is evident from one of my photos where I show the two mostly eaten cones side by side. The Mom's Makin' Cookies was pretty smooth as if to give off the appearance that it filled the cone. However, if I tried to lick the Peanut Butter Blossom, it could have fallen off the cone! Service from both gentlemen was good, but not extraordinary by any means. They did appreciate my patronage, but their backs were facing me for the most part when I was the only customer in the shop. At least they did wish me a good evening when I left. The lot directly in front of Baskin Robbins is one way only, and you can only get in from Del Amo. When you exit, you have to head north to the alleyway. I had to go behind KFC to get back on the main road. You could try making a U turn to the right, but you might be blocked by the drive thru for next door Adalberto's Mexican Food. I liked one flavor, but I didn't like the other. Three stars for now. I don't foresee a return visit unless I get another offer like that, and even so, I'm more inclined to try a different Baskin Robbins to see how it would compare to this one. However, if you're in the area or live nearby and want some ice cream, it's a good choice. Just don't expect the best tasting ice cream regardless of what flavor(s) you choose. read more

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Amary was making a banana split with rotten bananas supposedly because she doesn't know how to bananas should be because she's never eaten them. The manager came out with the dirtiest apron to remake the banana split. I'm never going back. Worse service. read more

BIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEY Free scoop for email club members It seems to me the main difference of this location & the Cerritos one is the square footage of the shop. This place is tiny! https://www.yelp.com/user_local_photos?select=0FyqFX_tjO8ophZaQfRSfg&userid=xsT4KZTu_KnOVavtuXn4RA For my free scoop, I decided to go with the August Flavor of the Month - Game Time! https://www.yelp.com/user_local_photos?select=YzCU3n_o2MI0nmMu1ZyrWg&userid=xsT4KZTu_KnOVavtuXn4RA Salted caramel ice cream, M&M minis, buttered popcorn flavored clusters, caramel pretzel flavored swirls. The combination of sweet & salty was heavenly to my senses. I usually don't like things cloyingly sweet, so the saltiness helped damper the sugar content. Pleasing with each bite, I immensely enjoyed Baskin-Robbins' Game Time ice cream. https://www.yelp.com/user_local_photos?select=49SIpe6u8mkjqM2xvUZLUA&userid=xsT4KZTu_KnOVavtuXn4RA Service was good. Wait was none existent, as there were no other customers, at the time. Parking is a little tight in the one way lot. Baskin-Robbins is located in between Adalberto's & Pep Boys. A scoop of ice cream in August is a must. More so when it's free! Baskin-Robbins always delights me with their birthday promo, and the difficult part is deciding on which flavor to choose. New, artisan ice cream shops have popped up like weeds, but Baskin-Robbins is still the classic mainstay that still delivers the goods. read more

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Fawad, owner's son, at this Baskin-Robbins location was great and very helpful. I called today (9/24/25) to see if they had a chocolate ice cream chocolate cake in stock at this location. Fawad said he did not but would get one from another location and offered to even custom design the cake in a Batman theme for my nephew's 5th birthday today if the cake designer was available and could do it today. The artist was available and able and will have my cake ready later today. That was really impressive and special because most, if not all, Baskin-Robbins locations have a policy of 48 hrs prior notice for a custom order cake. Thank you to Fawad and his team. You guys rock!! read more

Got the Great experience with this store they have many options for you. Their service was very friendly and to fast. read more

First things first . Nasty and unsanitary. Second thing . Bad customer service. No glove usage . Attitude towards customers . Very rude . Talking about customers in the corner . The ice cream tastes old . Very disappointed. On the phone while customers are trying to order. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

Service is amazing and good customer service the cake was delicious will be comming again read more

Baskin-Robbins - Oreo ice cream cake - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

Jenny took really good care of us today while we got my favorite ice cream. Cherries jubilee merry Christmas to me.. read more

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I came looking for a cake but wasn't sure what to get. Got help from Fawad and didn't have to keep looking. Got me what I needed. Great help and great customer service read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

Great service ,clean and friendly Cappucinos are great. Great service from jenny. The ice cream is great with variety to choose from. read more

Baskin-Robbins - The cappuccino blast. - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

Fawad the owners son has good customer service and very patient with us. Thank You for recommending the Dubai Chocolate Bar Ice Cream. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

It was a very hot summer day today. Why don't you have more staff working to accept more customers in a more timely manner? Also AC must have been broken or off because it was quite warm, in an ice cream shop! I don't even blame the employees here because they are doing the best they can. Management, be more on top of this. read more

Nostalgia is why I go to 31 flavors, went there with my dad years ago... single scoop of ice cream is priced high. It is a better deal to get a Sunday or banana split. I take one star off because the tables need to be cleaned more often. But this is our late night go to place. Park close to the restaurant or Baskin Robbin's because there are questionable people who hang out by the liquor store. read more

Excellent Customer Service and the Ice Cream is Fresh Always Fresh and Clean The Guy was Very Prompr

These people are beyond incompetent. They cannot follow easy to understand online orders. The idiots misspelled a common name (Caitlin) with traditional spelling on a cake. This was our first time trying this location. It smelled dirty when we went to pick the cake up. The staff who assisted us with the pickup didn't look like personal hygiene was a priority either. I won't give this place a second chance. It's disgusting. read more

Excellent baskin Robbin's! They served us Thanksgiving day they were so nice and their ice cream is so fresh

The worker told me about a good deal with the polar pizza and box of ice creams. He was friendly and helpful.

I have been coming to this Baskin Robbins for years. The team here is awesome :). This is a great place to come grab ice cream .

Food is fresh, service is decent, and Ambiance is decent.. My favorite month to get ice cream. On baskins robbins day where everything is 31% off + You can buy LOVE potion 31 for valentines month!!! read more

Good service.. friendly staff... location is very accessible.. Thank you Fawad the owners son for being so accommodating... read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

With the big Dodgers win in the World Series, I excitedly called my local Baskin Robbins and made a special request for a cake that would recognize the win!, They didn't disappoint, the cake looked and tasted fantastic! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

Fawad was fantastic and helpful! The location is perfect and very friendly and generous. He had my favorite flavor!!!

Wonderful ice cream and very fast service. The workers are amazing and very calm and sweet

Very satisfied with the birthday cake this location made for us. It was so cute! Couldn't have asked for a more painless experience.

This our local store. Walking distance from the house. Staff is always dooid and business is good. I am sad to see the non-dairy options that BR offered dwindle to just one flavor - Mintchocochunk. Mint?!? Not bad but how about a strawberry option. read more

Went in to use the $2 off for T-Mobile Tuesday. After ordering was informed the manager wasn't honoring the discount. Won't ever go here again. Order an ice cream cake here for friend and family birthdays but won't again. It's ridiculous not to honor $2 off. I'm done with this location. read more

Fun new flavors and good service. Still defaulted to my all time favorite of mine chocolate chip

Ice cream is really good and also the service and also an ice cream is so creamy and delicious

Back here again, this got another shake. I was confused about what flavor to get as they don't have the cookie butter flavor anymore. I asked the man behind the counter. I think his name was Talon. I asked his recommendation.. he told me I had to try World class chocolate mixed with another ice cream... all I can say is AMAZING. If you see Talon in there, just ask him, and he can help ya out. read more

Never again will I go to this place. Ordered banana split. Quantity is so small but really pricey. read more

Baskin-Robbins - 3 small scoops of ice cream . This is banana split. Next time will just go at Handel's . Will you be satisfied with this $$ ? - Ice Cream & Frozen Yogurt Near Me - Lakewood, California

Great service! They did a great job today in Lakewood! Great flavors available as well.