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Baskin Robbins

2.0 (44 reviews)
Open 5:00 am - 10:00 pm
Updated 2 months ago

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a hand holding a cone of ice cream
Madi M.

I am not a fan of Baskin Robbins in general but this time friend of mine wanted some ice cream on the way back. The closest option on the way was this establishment. We all ordered singe or double scoops in an Oreo cone. Ice cream availability was full, taste was fresh and not the least scoops were quite generous compare to N Austin and pflugerville locations. Service was good, young girls were pleasant and polite. I needed to give them 5 stars, I checked out reviews and was surprised how low rating is for this location. Also, I like the fact they have Dunkin' Donuts in the same building! Very convenient.

Why advertise a flavor you're not going to bother to have out for people to enjoy? Ask these guys!
Rick Z.

Wanted to treat myself after a long work week. I'm signed up for Baskin Robbins emails so I'd heard about the flavor of the month being Hidden Treasure-- dark chocolate, Carmel, and cookie ribbon. I stopped at this location mid month because I wanted to be sure they wouldn't be out or something in case it was popular. I came in and requested it and the employee said "We don't have it out at the moment." Not that they were sold out or anything, just that they didn't have it out. Why not have it out? I get that they are stored at a colder temperature in the backroom and so it couldn't be scooped immediately but maybe GET IT OUT so you don't disappoint the next dozen people who come in asking for it?? Then he suggests "similar flavors." I didn't make a special trip for some other flavor. So whatever, I just left. Tasty, delicious disappointment! Wasn't expecting to leave an ice cream shop in a WORSE mood!! Who knew I had to call ahead for the flavor of the MONTH on the 12th! I went ahead and followed up by calling the Baskin Robbins customer service line on Monday. I was informed that the manager of the location would contact me within 48hrs. But of course, they did not and still have not reached out. It is quite clear the manager of this place is probably aware of how much it sucks and completely doesn't care. Corporate should definitely come audit this place.

Smallest double scoop serving ever
Amy Q.

Ugggghh....I don't know we continue to try this place for an evening sweet treat as we are ALWAYS disappointed. It's either horrible customer service, or lack of ice cream options, but always bad. Most recent visit was last night, they were out of so many ice cream options and then the pic attached was the double-scoop in a waffle cone we received. Whaaat?! The scoops were tiny!!!! Never, ever going back.

the front of a dunkin donuts store

Every time I go, I'm given partial scoops - this has got to be a franchise gone rogue because they are using the Jr. Scoop to give regular scoops. Another money saving tactic along with only having about 10 flavors available at any time. This trip I asked for 4 scoops and I was told that they could not do that. They tried I get a manager to find out if they could sell me 4 scoops and they couldn't locate one.... one girl came to the window with a huge trash bag to try to tell me that they could sell me two 2 scoops, or three scoops, but no extra scoop was possible. . This is food service.... Trash bags stay away from food areas. It's just strange experience every time. The worst thing is that every person working there seems to lack any desire to be in customer service.

What I offered up top... What I got below. But that was only after I asked for the ice cream sandwiches which were supposed to come with :(
Erin M.

Issues with cake ordering in general. Didn't get what I placed an order for and when it was "redone" it wasn't close to the picture unfortunately. My daughter was slightly disappointed even though it did taste good. Lines are typically super long at this location typically but I'll probably look elsewhere for cakes now.

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4 months ago

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1 year ago

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2 years ago

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8 months ago

Online orders don't work. Don't have what you ordered and don't tell you until you try to pick it up.

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3 years ago

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7 months ago

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2 years ago

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5 years ago

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5 years ago

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4 years ago

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3 years ago

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2 years ago

Goated!!! This place had amazing customer service, and the flavors were AWESOME!!! Definitely recommend the very berry strawberry!!!

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4 years ago

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7 years ago

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3 years ago

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3 years ago

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7 years ago

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5 years ago

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6 years ago

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7 years ago

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3 years ago

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8 years ago

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8 years ago

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5 years ago

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7 years ago

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7 years ago

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9 years ago

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7 years ago

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9 years ago

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6 years ago

Every time we go to this baskin Robbins they don't have any of the flavors and they give horrible service and soggy cones

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6 years ago

The service was great good ice cream good price chris in specifically was ver nice and kind to veryone s/o to him!!

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11 years ago

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7 years ago

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7 years ago

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10 years ago

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8 years ago

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8 years ago

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Ask the Community - Baskin Robbins

Review Highlights - Baskin Robbins

Customer service was awesome greated us when we came in, young man answered all of our questions, an plenty of different ice creams to choose from.

Mentioned in 2 reviews

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