I would totally recommend ordering from the app because they always have some type of deal. Today deal was $.80 scoops and I totally took advantage and got myself three scoops. Ordering in the app is so much quicker and makes it easier to get your order. They have lots of seating options inside and this place does get pretty busy. I just love Baskin-Robbins ice cream and would totally recommend! read more

We came here over the weekend and enjoyed it. For a Saturday night there wasn't much of a wait, which was nice. Their ice cream was delicious! Only four stars instead of five because they were out of cookies & cream ice cream at the time I came by. Vanilla with rainbow sprinkles was solid though. And their staff was very friendly. We would come here again. read more

Baskin Robbins is not my go-to for ice cream, but you can never go wrong with classic cookies and cream. While they didn't have all the flavors listed on the app, it's hard to pass up free ice cream! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Kyle, Texas

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Online orders don't work. Don't have what you ordered and don't tell you until you try to pick it up.

I am not a fan of Baskin Robbins in general but this time friend of mine wanted some ice cream on the way back. The closest option on the way was this establishment. We all ordered singe or double scoops in an Oreo cone. Ice cream availability was full, taste was fresh and not the least scoops were quite generous compare to N Austin and pflugerville locations. Service was good, young girls were pleasant and polite. I needed to give them 5 stars, I checked out reviews and was surprised how low rating is for this location. Also, I like the fact they have Dunkin' Donuts in the same building! Very convenient. read more

Baskin Robbins - a hand holding a cone of ice cream - Ice Cream & Frozen Yogurt Near Me - Kyle, Texas

I bought a birthday cake for my grandson. Hewanted a cookies and cream.cake but I grabbed the wrong flavor. The young man behind the counter was very kind and patient with me. I paid before tealizing I had gotten the wrong flavor. I had to pay a higher price for the right flavor because it was a larger cake. After I got home somehow I had still gotten the weong flavor so I had to go back! They treated me with great kindness and respect. The cake was delicious and my grandson loved his cake. read more

Feeling like a being back childhood memories, I convinced my husband to take me to the nearest baskin robins for my special ice cream treat that I had as a kid, mint chocolate chip and bubble gum on a sugar cone. Unfortunately, this location doesn't carry bubble gum ice cream, even though it's on the menu online. The staff explained that it doesn't sell well there so they don't carry it. He was nice about it and let me try other flavors. However, I stuck with my mint chocolate chip. Hubby got a combo and he was very satisfied. He had mango, Cookie Monster, and butter pecan. He loved the cookie monster and the mango. He said the butter pecan was ok. I wish they had the bubble gum ice cream, but I will keep checking locations until I find it. read more

Wanted to treat myself after a long work week. I'm signed up for Baskin Robbins emails so I'd heard about the flavor of the month being Hidden Treasure-- dark chocolate, Carmel, and cookie ribbon. I stopped at this location mid month because I wanted to be sure they wouldn't be out or something in case it was popular. I came in and requested it and the employee said "We don't have it out at the moment." Not that they were sold out or anything, just that they didn't have it out. Why not have it out? I get that they are stored at a colder temperature in the backroom and so it couldn't be scooped immediately but maybe GET IT OUT so you don't disappoint the next dozen people who come in asking for it?? Then he suggests "similar flavors." I didn't make a special trip for some other flavor. So whatever, I just left. Tasty, delicious disappointment! Wasn't expecting to leave an ice cream shop in a WORSE mood!! Who knew I had to call ahead for the flavor of the MONTH on the 12th! I went ahead and followed up by calling the Baskin Robbins customer service line on Monday. I was informed that the manager of the location would contact me within 48hrs. But of course, they did not and still have not reached out. It is quite clear the manager of this place is probably aware of how much it sucks and completely doesn't care. Corporate should definitely come audit this place. read more

Baskin Robbins - Why advertise a flavor you're not going to bother to have out for people to enjoy? Ask these guys! - Ice Cream & Frozen Yogurt Near Me - Kyle, Texas

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Ugggghh....I don't know we continue to try this place for an evening sweet treat as we are ALWAYS disappointed. It's either horrible customer service, or lack of ice cream options, but always bad. Most recent visit was last night, they were out of so many ice cream options and then the pic attached was the double-scoop in a waffle cone we received. Whaaat?! The scoops were tiny!!!! Never, ever going back. read more

Baskin Robbins - Smallest double scoop serving ever - Ice Cream & Frozen Yogurt Near Me - Kyle, Texas

Horrible service Always out of most popular flavors False advertising with custom cakes Do not order a cake from there. They will not have it ready at time of pick up. Gen z's run store without any mature supervision. It's like Lord of the Flies in there. read more

Whoever had the sense to change the management at this location, I applaud you. This was a totally different experience then what you see below. It so nice to see that associates like Nicolas are now able to shine and real provide the service they would like to. read more

Goated!!! This place had amazing customer service, and the flavors were AWESOME!!! Definitely recommend the very berry strawberry!!!

Every time I go, I'm given partial scoops - this has got to be a franchise gone rogue because they are using the Jr. Scoop to give regular scoops. Another money saving tactic along with only having about 10 flavors available at any time. This trip I asked for 4 scoops and I was told that they could not do that. They tried I get a manager to find out if they could sell me 4 scoops and they couldn't locate one.... one girl came to the window with a huge trash bag to try to tell me that they could sell me two 2 scoops, or three scoops, but no extra scoop was possible. . This is food service.... Trash bags stay away from food areas. It's just strange experience every time. The worst thing is that every person working there seems to lack any desire to be in customer service. read more

Baskin Robbins - the front of a dunkin donuts store - Ice Cream & Frozen Yogurt Near Me - Kyle, Texas

Customer service is not a priority here. First they didn't have basic toppings like chocolate syrup. Second I got attitude for asking for a spoon. Third, it was just bad vibes and customer service. Smile much?? It's your JOB!! Not coming back here. read more

Why is this ice cream store always out of ice cream! And the basic ones like a chocolate And pralines and cream?! And they can't make milkshakes?! Even though they have ice cream available?! And why do they have hours listed, but shut down everything before they're actually closed?? I haven't been here in a couple of months, so I thought I would try it again. Big mistake! Don't go here! read more

I have tried this location 3 times over the last year and every single time they are out of peanut butter chocolate ice cream. They always suggest something else. This time, I drove off buying nothing. Won't waste anymore time trying. read more

Incompetent employees always get 1 Star. I walked in and stood in line for 15 minutes and 3 employees walked past the whole time and didn't help us. I watched 4 cars go through the drive through. I decided to walk out and try drive through myself. Waited 10 minutes for 2 other cars to order, made my order and waited in the car on front of me. They got their stuff and paid but didn't drive off. The girl in the window stood there chatting with them. I roll my window down and see her flirting and getting a phone number instead of moving the line along. All the employees move in slow motion. There is no rush to help anyone. I'll never go back. Always out of everything anyways read more

Negative stars. This is the worst Baskin Robbins in the history of Baskin Robbins franchises. Baskin Robbins aka 31 flavors never existed at this store. Tell me why this store never has any good flavors on deck. Always out of Rocky road, Oreo, Peanut Butter Cup and every other good flavor. News flash, nobody likes rainbow sherbet. I contemplated coming to this store... called a head so I wouldn't waste my time only to confirm what I already knew. Owner of Baskin Robbins. It's time to self evaluate if you really want to be the ice cream shop or not. Step it up and let's make Baskin Robbins Great again. Concerned ice cream patron. read more

If I could rate this place a -star would be better. How come you would ran out of bananas? Seriously? You have Walmart and HEB right across the street. Customer service also needs to improve! read more

Issues with cake ordering in general. Didn't get what I placed an order for and when it was "redone" it wasn't close to the picture unfortunately. My daughter was slightly disappointed even though it did taste good. Lines are typically super long at this location typically but I'll probably look elsewhere for cakes now. read more

Baskin Robbins - What I offered up top... What I got below. But that was only after I asked for the ice cream sandwiches which were supposed to come with :( - Ice Cream & Frozen Yogurt Near Me - Kyle, Texas

Waffle cone not full to start with, it was melting as she handed it to me and wiped it up with her finger, cone was soft and caved in, replacement cone had no tip at the base, 3rd cone tip and the base was also broken off, which would've dropped all over me. Solution? They gave me a large plastic cup to put the cone in! I threw it out. I couldn't trust them with another replacement! Sloppy work. If you're gonna hold a job, at least put some effort into it! read more

My wife and I came on a Thursday. There was a big ad on the window promoting 99 cent scoops every Thursday. Pictured was a triple scoop in a cone. Once we got to the register, we were told that the 99 cent deal was for one scoop in a cup. The ice cream was okay and I don't mind paying full price. But their advertising tactics are misleading as hell. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Kyle, Texas

Just awful. Always out of ice cream and waffles cones. That's kinda what y'all do right? Maybe time for some new management? read more

Went to the location after reading all the negative reviews about availability of flavors hoping that the issue had been resolved. I'm sad to say, they still do not have many of the flavors available. The customer service was great, but after being told no to 4 of the choices, kind of makes you think that the reviews from the last two years are pretty accurate. read more

I stopped going to this location a long time ago because they never have basic flavors and never had bananas EVER. Decide to try it again this week and they actually had bananas but no VANILLA ice cream. They also said they don't do banana royals anymore or peanut butter sundae even though they're on the menu. I don't know how this location stays open. Absolutely the worst service. read more

Absolutely horrible we visit this place because my granddaughter like to go there but after today for the 3rd time in a row out of simple flavors we will be taking our business elsewhere read more

A Saturday night disappointment to say the least. All I wanted was an Old Fashioned, simplest item on the menu. Matthew informed my Uber driver that they were in fact sold out and that their donut inventory consisted of only chocolate or strawberry glazed. I'm on a strict diet and didn't really want to indulge in something as succulent as a strawberry glazed but the rainbow sprinkles invoked a childlike excitement I hadn't felt in years so I sprung for it. After a 25 minute wait in the drive through, I was handed a half glazed sprinkle-less excuse for a donut. I'll let the pictures tell the rest of the story. read more

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After waiting almost 10 minutes in the drive thru, they asked me pull forward, only to eventually bring out this sad thing...WTF Baskin Robbins?!? read more

Baskin Robbins - Half full Sunday - Ice Cream & Frozen Yogurt Near Me - Kyle, Texas

Yesterday (Sunday 12/8) me and my guy came in and ordered. When I asked for a brownie sundae the girl said that they were out. When I said I didn't want anything then (I wasn't craving anything else. I wasn't mad and didn't say it rudely) the girl scoffed at me. So rude! There was a girl with colored hair and this girl with brown curly hair. This place has poor staff and I'm guessing just as poor management. read more

I saw all the bad reviews but noticed they are from a year ago so gave it a chance. Customer service was awesome greated us when we came in, young man answered all of our questions, an plenty of different ice creams to choose from. I will def be going back an recommend to anybody in my area. Im thinking new management took over because it was nothing like the bad reviews said. read more

Customer Service is not a priority at this location. This location was out of my original ice cream choice, ok, not a problem. Paid for a sundae and received two scoops in a cup with no toppings. The cashier's response, sorry sweetie, we are out of toppings and sent me on my way. Sorry sweetie, you are severely lacking in common sense and customer service. This location needs to work on customer service as well as cleanliness. The worker's appearance was sloppy and they seemed more interested in checking their phones and talking with each other than assisting customers. Very disappointed. read more

Not sure why everyone's complaining. My bf and I came 10min before closing, got our (delicious) ice cream and left happy. They had plenty of flavors and the teenage employee behind the counter did his job just fine :) read more

Every time we go to this baskin Robbins they don't have any of the flavors and they give horrible service and soggy cones

The service was great good ice cream good price chris in specifically was ver nice and kind to veryone s/o to him!!

Stopped to get an ice cream sandwich, a custard donut, and a large shake . My total - $ 9.73. I pull up and of course I pay. ... So The clerk never said ice cream sandwiches were only sold only in packages of 9. She hands them to me and says "thank you have a nice day"!. My wife and I startled by this asked, "What about our other items?". She rings it up and says it is $15 something..She said the ice cream sandwiches(really ice cream cookies) were $9.73. I said no thank you, please void those and I will take the rest. She said huffing, "There are two cars behind you and you need to get off and come inside for that!" I did not like the tone she took with me and I told her I wasn't getting off. Someone stood next to her then, and offered to bring me my other items I said ... "No, no thank you. I don't want anything now." It took that clerk maybe 45 seconds to void the transaction and give me my refund -- if I had gotten off, I really would have been angry! I like Baskin Robbins. GENERALLY, the staff is very good. It was just a bad day, I think. Two stars is okay... And I know it will be better next time. read more

Disappointed. No chocolate almond ice cream; the gold medal ribbon had what appeared to be freezer burn (though the young lady behind the counter tried to convince me it was ice from the side of the freezer that had fallen into the ice cream); slow service; sundae toppings were less than appealing. Remember when marshmallow topping was more of a thick sauce? This poor young lady was digging it out of a container and placing globs of it on a sundae. By the time I realized she was "mining for marshmallow", it was too late to cancel my order. It would have been easy, granted, but she was doing the best she could with what she was given. I fault management and the franchisee for the poor quality of desserts. read more

I would give this place no stars if possible. Has nothing to do with the ice cream taste because I never got to that part. The crew working were rude, ignored me the whole time I was at the ice cream counter, and continued to take orders and make orders from the drive thru instead. I waited for 2 cars to get their orders and no one had still even tried to take my order. They are obviously understaffed. When finishing the 3rd cars order they went right back to the drive thru to take more orders. I left at that point with no ice cream. Don't go here unless you want to wait 30min for one scoop. read more

This Baskin Robbins NEVER has anything I want. I think maybe 1 out of 4 visits within a several month span they had the brownies to make a brownie sundae. It never fails. They even run out of common ice creams like cookies and cream. I don't come often, but sometimes my craving outweighs my memory of their horrible service, and I give them another chance to disappoint. I don't think I've ever been where they haven't said "sorry we're out of that". The workers are generally nice and apologetic, but I've also had run ins with rude workers and after all the nonsense of changing my order due to them not having what I wanted, getting my order wrong. Absolutely ridiculous. Done giving them chances. read more

Out of most ice cream flavors so I decided to opt for a smoothie. Out of all the flavors. Staff took more than a few minutes just to acknowledge us there then were rude thereafter read more

Service sucks.. 3 employees on duty, one sees me waiting to place my order and decides to take his break, the other 2 are taking care of the drive thru customers. Guess you have to go through the drive thru window to get taken care of. Left without ice cream :( read more