I came in for the viral Biscoff sundae and it did not disappoint. The service was speedy and they allow you to sample flavors before you buy them. It was very clean and they have a lot of seating to stay in and enjoy your dessert. The sundae was amazing and I hope they keep it as a permanent item. read more

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$12 for this chocolate with almond shake even though sign said $6.xx Lady charged me double to add almonds, never been to a Baskin Robbin's that charged this much. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

I LOVE the way Baskin Robbins smells! All the 31 flavors together causing a pleasant olfactory symphony! Love it. Baskin Robbins was a treat for us growing up since my Mom was a huge health nut. We used to always get rainbow sherbet or pink bubblegum, lol. I got a delicious banana split. I love banana splits. I actually don't like to eat ice cream without fruit. Meaning, I usually eat my ice cream with a banana, strawberry, or blueberry. Even if the ice cream has fruit in it. I prefer a banana though. Yum! The flavors I got were pralines and cream and cherry jubilee. I also got cherries and marshmallow cream on top. The marshmallow topping is so delicious! So delicious, sweet, and creamy! I'll return here soon in the upcoming months. read more

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It's great ice cream but hopefully They start offering dairy free as I'm moving My kids away from dairy products. Kids cups are overpriced too! read more

Baskin-Robbins - a little girl reaching for a cake - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

This place did a major upgrade and looks so nice in the inside. Polly the manager is super sweet and has great customer service. The ice cream cones were extremely fresh and you could smell them cooking when you walked in. I loved the fact that you can try the ice cream before getting it again. I have been to many other baskin robins but this one always looks/ smells the cleanest. read more

I came to this location for my birthday to get the free 4 ounce cup of ice cream. I am a member of Baskin-Robbins, and I even showed her my account and my birthday on the Baskin-Robbins website and we went back-and-forth about this for at least 15 minutes. I was not able to find it the coupon, even though I proved it was my birthday and that I was registered as a member, so I ended up leaving the location with no ice cream. It was extremely disappointing that this location wasn't more accommodating. read more

Sad day at Baskin Robbins :/ Where I usually love to visit because it was always me and my ma's favorite ice cream spot because of their BOGO offers-lets be real. So I went in with the intention of getting my mom her birthday treat that they gave her for her birthday. But their machines were down and couldn't get it. I also got the waffle cones because they were on special. But mine was charged since I got a chocolate dipped. All in all, I regret spending $almost14 for such a bummed out experience. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

It's your typical Baskin Robbins. I came in here because of T-Mobile's Tuesday's promotion: Buy one sundae, get one sundae for $0.99. I came in after dinner and I showed the staff my coupon on my phone. She proceeded to tell me that all the classic sundaes are included in the promotion except for the banana split. No worries, I wanted to get the brownie sundae anyway, She then also told me that she wasn't really sure how the coupon (bar scan code) would work. I pretty much told her "I should be paying full price for one sundae and then 99 cents for the other one. Just like the promotion." She then told me that that might not how the coupon worked, that the system might ring two full price for both sundaes and then take off some dollar amounts off the second. At this point I was just facepalming myself and I go, "So, if one Sundae is $4.79 and I pay two sundaes at $4.79 each and the system takes off $3.79 off the second sundae, I'll still be paying $1 for the second sundae!!" She seemed confused at this point so I just told her to go ring it up. And guess what? $0.99 FOR THE SECOND SUNDAE!!!! Holy crap, that was pretty painful. Other than the painful experience with the cashier about the promotion (she was super nice otherwise), everything else was good. Although I have to say that I came in at the right time because the line was getting long behind me and she was the only one working at the time so people ended up waiting a little while. read more

i haven't had BR in such a long time. it's been at least 4 years.. i stopped at that time because the store that was near me at that time had disgusting flavors and just everything was too sugary and sweet. and i was disappointed that flavors in US are just not up to my expectations... for some reason i was craving BR today and i checked this store out. seems like they had changed a bit, store looks pretty cute and the staffs are nice! i was surprised with their flavors because they were more interesting and diverse compared to four years ago.. anyways i got the cherry, strawberry, cotton candy and caramel/chocolate in this giant cup. They charge you based on the weight and this came out to be less than $10. I think it's a good price! I think this store kinda changed the way I thought about BR in general, they have some yummy colorful flavors! read more

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Baskin Robbins charges almost 10 dollars for 3 kids scoops of ice cream on a sundae, so ridiculous it equals a cup of ice cream. I think it's crazy! Robbery read more

Baskin-Robbins is an all American ice cream parlor and arguably the best place for coconut and pistachio ice cream. Now growing up, I was always under the impression that Baskin-Robbins had 32 or 33 flavors but lately I have not seen that in any of their parlors. Even this location only had about 20 flavors. So has something changed?? Or am I totally out of touch with reality? I went with the usual coconut ice cream in a waffle cone. Ice cream has a solid flavor of coconut and has almonds in it too. Their waffle cone is also pretty tasty and sweet. They also sell cakes which I've never had and pint sized ice cream. They also have shakes and other cold lattes. I only go there to get ice cream which was the origin of their foundation. One thing that I found appalling was that this location ID's u for any debit or credit card purchase. Tonight I was ID'd for a $3.02 purchase. Are u F'in kidding me? Also on your receipt is a offer code for $1.00 off for a purchase of $4.00 or more on a future purchase. Also there was a sign I noticed which said to text "offer" at 31310 to receive deals/ coupons for baskin Robbins. read more

The service is great and the employees are very friendly and polite. The owner is so sweet and has come to my rescue a couple times when I needed a last minute cake. read more

Very poor food safety and hygiene practices. The cashier did put one glove on but proceeded to scratch her head multiple time with the same hand she used to hold my cone. No hair net or hat on to cover her dreads. I felt so uncomfortable I could not even purchase. read more

Young staff and dirty tables are typical in these chains and it's not really that different here.

Nice people. Polite. Ice cream was good. Have been once a month since spring 2018. Clean. Awesomeness ice cream. Like the coconut best. Always tip, they do a great job. read more

I like this place but they need to get their schedule together. Some days they're open until 10:00pm, some days 9:00pm. There's no consistency in the schedule and it's aggravating as a customer when you go to purchase and even though it says they're open.. they are not. read more

Ordered a chocolate and snickers cone. The cone kind of fell apart after some time. It is expected. But the snickers was also amazing. The chocolate flavor is more sweet and more chocolately than blue bell brand style. Must try. read more

The staff has always been friendly. Generally teenagers. Good sundaes. Not much to say about it different flavors. Good ice cream. Always a good place for me to get a sundae. read more

You can't go wrong with baskin Robbins. At this location the staff is always friendly and don't get annoyed when I'm having a hard time deciding what I want. read more

Clean store, super friendly staff on today's visit (around 6 pm). Good music and not obnoxiously loud.

Came to Baskin Robbins during lunch and got an upside down praline. Brian was super sweet and suggested the flavor ; I loved it. Definitely coming back to this location =} read more

Any day I have my godson with me on an errand day this is one of our "errands". He loves the waffle cones and I like getting a cup and having a quick sit down for a break. A double scoop of orange sherbet and some chocolate ice cream is always good for me and he usually gets a different flavor each visit. You aren't gonna get out of here with a $1 cone. I usually plop down about $8 for us both. Everyone has their own favorite flavor so I won't go into which ones I like best. They will let you taste some if you aren't sure. Taste a few and mix and match! They have ice cream cakes, pre scooped tubs to go (or they will fill a new one with your flavor of choice), shakes and sundaes, You know all the good ice cream parlor stuff. It's no different menu wise than any other Baskin Robbins. I write a review for this location because: The floors and tables are usually spotless, the lady behind the counter each time we have been in has been very pleasant and parking is easy right out front. If you like ice cream it's a nice spot to stop on a busy day and have a cone or cup. It is definitely A-Ok! read more

The lady straight up lies. I ordered a " chocolate cake with chocolate chips" after clarifying availability of the flavor. My dad picked it up and it was a vanilla cake with chocolate chips when I put the candle in. I call her saying the same and she said to bring it back. My dad brought it back to the store, and she argued saying their chocolate cake is vanilla based. Which she failed to mention when I specifically ordered. She kept on arguing saying she told me this and I said I specifically asked her about chocolate cake with chocolate chips. Anyways she rudely said so you just don't want it and I said we need a chocolate cake which was not this. I have never had anyone lie or argue on my face like she did. You lost my business Forever. They need to train their employees on some ethics and customer service. Lying is not acceptable !!!!! read more

I love Baskin Robins!! Their ice creams are super duper good!! Very creamy and sweet, my favorite is vanilla. I love their ice cream cakes as well =) PS: The workers there are extreamly polite and nice. read more

We went on Mother's Day after dinner and it was packed. The line was out the door but it didn't take long and they patiently waited on everyone and gave great customer service. They have some tables inside and some outside as well. Lots of ice cream cakes to pick from and a good selection of flavors. read more

We are from Dallas and were in town visiting. Came to this store late at night on 6/18/17 to satisfy our late craving for ice cream on a warm summer's night. One car pulled-in ahead of us in the parking lot in front of the ice cream shop just as we parked our car beside it. The "Open" sign was still on and there were still people inside. When the passengers of the car that arrived ahead of us were about to enter store, we were right behind them, the employees inside turned-off the the "Open" sign and locked the door. It was only 9:42 pm and they're supposed to be open till 10 pm ! Very rude and quite unprofessional. Definitely the wrong way to run a business. We went to the TCBY in the same strip mall which was still open even though the clerk was already cleaning up. There were other people in there but the clerk accommodated everyone. read more

We went there last night with my family and bought a few ice creams. The guy was super cool and helped me choose the flavor I wanted. I am a vegan so he was honest and told me which flavors they had for me. He was patient with us all as we rightfully selected what we wanted which didn't take too long though. The ice cream was yummy and all of us walked out satisfied. read more

The ice cream was so refreshingly delicious. The customer service was excellent. Inside was nice and peaceful to sit and eat with the family. I would definitely return. read more

Did not accept my coupon because it wouldn't scan! Obviously it's given by t-mobile Tuesday! It's giving you a code card number and pin! The lady was like I'm sorry we couldn't take because it's not scanning! Next time don't redeem my coupon unless your scanner is working! read more

Small coffee cappuccino blast with whipped cream and cinnamon . . . . mmmmmmmmmmm!!!!! the staff is always nice here and we love our neighborhood 31! read more

After all the excitment in one day, my little ones decided that they wanted ice cream. When you enter this Baskin Robbins is very clean and you can smell them making fresh waffle cones. Yum! I took them here to Baskin Robbins and the ice cream helpers were very friendly. Definitely come here again! read more

The Chocolate ice-cream my fiancé purchased was very strong! It was almost similar to coffee mixed with licorice. Usually I'm not a huge ice cream fanatic but I do love waffle cones/cups. The dipped chocolate waffle cup was delicious and the chocolate was so soft and decadent. AS FOR THE SERVICE, my fiancé said that the cashier/ server was rude and kept asking him questions about our credit card... "This isn't your card" Yes it was MY card, why does it matter? My name was on it... And on top of that she was rude with an attitude. I don't know who was working at that time but we experienced this around 4:00pm ish on April 19th 2014. RIDICULOUS. What happened to top notch customer service now a days? NON existent. Good thing we also got vanilla because the chocolate ice cream was gross. read more

Not crowded and no rude customers to put up with, better then the two that are closer to my home ( Gessner/59 and Beechnut/Bissonnet )

Long black hair in my Jamoca quart, won't be back. Service was ok but the place just dirty, especially when you walk in and are confronted by the dirty blow up cone. read more

Last Sunday night, I had a pleasant visit at this location. I genuinely appreciated the service. It's rare these days to have good service anywhere anymore. Jorge was serving me. He looked surprised when I asked his name. Good reviews are just as important. I just wanted to share my experience. He was very nice. And to closing time. Going anywhere at closing is iffy. Offered napkins. Just the smallest gestures are appreciated Good job Jorge. Thank you. read more

This location does not serve standard portions or toppings on the sundaes. They short both the scoop size and the toppings amount. Too little of everything. They are cheap and a rip-off. They are violating franchise quality control by giving far less ice cream and toppings -- so obviously not doing what the franchise considers standard. I measure this standard by the hundreds of times I've gone to other BRs over the years, always approximately the same sizes and this one has ripped me off repeatedly until I finally got the hint last night. At first I just thought it was someone new or unskilled but it's happened 3 times now and I realize they are doing it intentionally. read more

I have came to this location several times in the pass, and you could see a big difference this location is more organized and cleaner the staff is very well trained, I highly recommend coming and get a good scoop of the ice cream. Management has this store under control. read more

Do not attempt to get ice cream after 9 the personnnel is just plain rude because they just want to go home, had a terrible experience at this location Saturday feb 1, 2014. read more

Manager made the girl dump my ice cream back into the container and give me smaller (kids size) scoops when she found out it was for a sundae. I'll stick with the Memorial location from now on. Seriously, my scoops turned out to be kids size. read more

Total jerk of an owner. The scoopers aren't thoroughly cleaned after they scoop ice cream- I saw LOADS of brown on my vanilla from the previous ice cream the person scooped. Dirty tables and floors, and I've worked in redtaraunts, but really? The bathroom looked like it was cleaned with a dirty rag. Not a good experience, and I won't be bringing my family here again. read more