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    Baskin-Robbins

    2.3 (74 reviews)
    Closed • 5:00 am - 9:00 pm

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    Juan G.

    We actually went to the store today since we were around that area. We usually use Doordash, but today we went inside. Baskin-Robbins and Dunking Donuts are sharing this location, so when you go inside, you see both together. Staff seemed nice, cashier was friendly. We just grabbed our two favorite ice cream totes from the refrigerator and paid. Lots of parking. Store looks clean.

    Getting my scoop in
    Rob C.

    Food - tons of ice cream flavors, drinks, pre-packed ice creams, shakes, etc. this place combines with Dunkin Donuts, which I think is a genius! Don't have to rush anywhere else to get my sugar fix!! Service - good service with good meaning young folks trying to earn money. The gentleman was kind and helpful. Ambiance - indoor and outdoor seating. But who wants to sit indoors when you have great Cali weather like today! The place is kept clean too! Verdict - get some!!!

    Nijole T.

    Friendly location, with a drive-through and a Dunkin' Donuts located inside the restaurant as well. They had a full assortment of flavors, not much in terms of quality, but kids always enjoy here. Prices are a bit high at five dollars a scoop, especially for the quality served. Again, it's all about the kids here, be sure to sign up for their rewards club for free scoops on their birthday.

    I had a free birthday scoop and Dan here refused to honor it :( I visited on 8/9 on am within the 10 days states on the email. I tried for 20 minutes to get the app to work and it was down, and they said I couldn't get it which is sad because it expires now in 2 days. I also had to ask the two boys working for help because they were just standing there when I was clearly waiting for service. Zero customer service skills. It's literally one scoop of ice cream and they refused. Happy birthday from Baskin Robbins Foothill Ranch

    same cake, different angles!
    Donovan S.

    I ordered a VERY very specific cake for a special occasion. The person who took my order was the cake decorator, and was very accommodating to my questions and concerns. When I came to pick up the cake (a little early), it was already done and it looked STUNNING!! Thank you Eliza, and thank you Foothill Ranch Baskin Robbins!! I'm definitely coming back.

    Lopsided amateur mess of a cake

    Buyer beware!!!!! Do NOT go this location!!! Worst customer service ever I encountered at a baskin Robbins ever!!! They have beautiful cakes but if you request they will mess it up! Immature employees that don't know how to run a business especially in customer service. I had gone in 4-5 days before to get a cake ordered and ended up with nothing I had requested. A simple request that turned into an unacceptable lopsided amateur mess! There was no book and the new tech screen had not much variety to base off of for decorations. I had seen the cake in the cooler I really liked but the flavors were not to my liking and I didn't need it til 5 days from that time. I had asked to have that duplicated in decorations and to do a minor tweak as to the color of the sprinkles be red instead of pink sprinkles but the idiot employee who acted like she understood and speaking with her who I thought had it obviously didn't take note on it with the ending disaster results! When the ASSt manager, jordan came out she was unprofessional and immature in handling the situation as to mock and smirking at me with my displeased result! She told me with attitude and with disrespect in her demeanor that there was nothing she could do and didn't try to make it right! I felt her discrimination towards my age and being it was my birthday felt worse! She told me to pick another cake but there wasn't another and isn't that the reason I come up 4-5 days before to get what I requested?!!! She said she give half off next time WITHOUT some kind of coupon!!! Well I know better that you can't base off someone's word especially this place with what they did to my cake!!! And why would I want to go to that location next time anyways???!!!! It's a bad enough experience that I recommend to not bother ordering or being serviced at this location. Save yourself the agony! Places like this should be shut down and employees like this fired!

    Marcia C.

    Been here twice in the drive through. Both times they weren't busy. Ice cream flavors were wrong both times. Maybe they need to fix their drive through speaker? First time I asked for cookies and cream and got pralines and cream. This time I asked for pralines and cream and got cherries jubilee which is pictured below. So I called today to see if I could get my money back or a replacement for the wrong order and they said no and that they would get the order right next time. But I would have to pay for it. What horrible customer service. Will not be back. They are overpriced anyway.

    They give you less than a scoop even though you're paying 5 dollars a scoop.Total rip off I rather go to Ralph's and get the ice cream there.Unprofessional and sadly employees need proper training even though anyone can scoop a proper scoop of ice cream.

    gold medal ribbon
    Lev R.

    My experience overall was good service: good and quick portion : I got 1 scoop and it almost filled a cup flavor: the ice cream tasted fresh, I tried a new flavor called gold medal ribbon. Side note , I have not been to a baskin robbins for years but needed relief from the hot day lol, it was a nice surprise to see labels next to each flavor mentioning if the ice cream is : gluten conscious, contains milk, and or other allergens.

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    11 months ago

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    2 years ago

    Ice cream of course is great and service acceptable but ambiance disappoints. Nevertheless, will search for a better BR

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    3 years ago

    Tyler, Abigail, and the Asian guy (I can say that. I'm Asian :) They give the best customer service.

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    6 years ago

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    6 years ago

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    5 years ago

    Ice cream was frostbitten and tasted old. Store was super warm so the ice cream was a bit melty

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    Page 1 of 2

    Ask the Community - Baskin-Robbins

    Review Highlights - Baskin-Robbins

    “It shares the same location with Dunkin Donuts, and it is neighbors with Mod Pizza.”

    Mentioned in 7 reviews

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    Handel’s Homemade Ice Cream - Vegan chocolate ice cream in small dish

    Handel’s Homemade Ice Cream

    4.6(271 reviews)
    4.6 mi
    •$$

    I absolutely love Handel's; particularly this one!…read more There're over 50 different flavors at any given time, and their menu often has new flavors. The texture of their ice cream is so perfect; it's gooey enough to melt in your mouth, but still has that "ice cream chew", if you know what I mean. I've always had my orders "to-go", and what's nice is that when I get home, the ice cream still maintains its consistency as if I just picked it up a minute ago; be sure to ask to cover it if you have a takeout as well. Inside everything is clean, and the staff here is always busy; never had any issue with them. I've noticed when I come here that the lines are often long, outside-of-the-store long, but usually it moves pretty decent. However, if you come near closing time, sometimes there's only 1 person taking and fulfilling orders while everyone else is cleaning or performing other closing-procedure operations, so keep that in mind. There is some seating outside of the shop, but not much; no seating inside. Even with my longest waits, I always leave with a smile on my face.

    We've been to this location for years. All the workers are always friendly! There's always…read moresomething new on the menu. With the wide selection of ice cream flavors, I always get choice paralysis. It's wonderful you can try a few flavors before picking the right one. All the ice cream is so fresh, fluffy, and the variety keeps you wanting to come back and try something new. I like texture in my ice cream and Handel's is really great at mixing the right ingredients/toppings in their ice cream. I recently got a Mud Pie and the brownie was made just right. Not too soggy, didn't have a weird taste to it. It was cold but still had a good chew to it. Parking is always easy to find although on busier nights, you'll have to park quite far and wait in a longer queue. I've only been here once during the day and there isn't much shade provided for the seated area. Honestly there isn't much seating in general which I can understand due to the way the location is. It would be ideal to improve the seating, if possible. Two tables with no umbrella/shade isn't appealing during hot summer days and you're stuck eating ice cream in the car.

    Photos
    Handel’s Homemade Ice Cream
    Handel’s Homemade Ice Cream - Single Scoop Sugar Cone - Cheesecake with Oreo

    Single Scoop Sugar Cone - Cheesecake with Oreo

    Handel’s Homemade Ice Cream

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    Handel’s Homemade Ice Cream

    Handel’s Homemade Ice Cream

    4.6(124 reviews)
    7.2 mi•Woodbridge
    •$$

    After having a hearty dinner at a ramen place nearby, I suggested ice cream as a nice birthday…read moretreat with family. We ended up here at Handel's ice cream. This place felt dangerously close to being at Five Guys Burger restaurant, the decor, the whole vibe that was attached to it. We basically had to stand in line like a fast food chain, like Burger King or McDonald's, and ordered ice cream. But the setup was and looked like five guys burgers. The overall experience here at Handel's Homemade Ice Cream shop in Irvine, California was about 10-15 minutes. My group of 5 each got something and I ended up with a pint of their chocolate ice cream. It was a part of my birthday dinner celebration on a weekend in September 2026. Thankful that my purchase was paid for by family. It was around 8pm when we walked in on a Saturday night. There was no visible chairs and tables to sit on so we ended up eating it on the way to the car. I myself ended up eating my pint of ice cream back in my hotel room later that evening while enjoying late night tv. And at Handel's Ice cream shop, it was nice. There were a bunch of high school kids working that night and it was nice to see all of them working professionally and being responsible and respectful. It was honestly cool that there's some good in the world these days. I enjoyed that aspect of this experience and got in ice cream for my birthday celebration. The overall experience and atmosphere of Handel's Homemade Ice Cream in Irvine, California was nice and casual, while being very much expedient and enjoyable as the same time. While there weren't any tables inside the ice cream shop, there was limited seating outside the store, but they were occupied at the time I was there. The restaurant was kind of standing room only, so there was a bunch of people already in line when my group came in to check out the scene. For the most part though, it was nice to have an ice cream shop nearby to complete the birthday dinner ensemble after a ramen dinner with family. Ice cream is always a good choice for anyone and everyone especially children. If you're in the Irvine area and love to grab your ice cream fix, consider coming to Handel's homemade ice cream shop and tell them your favorite flavors. They just might have yours in stock. I was happy that they had my classic chocolate readily available and there's a few chocolate inspired creations as well. Really nice and definitely recommended and even suggested if you're in the Irvine area and want a good dessert to end the work day or weekend evening. Or ice cream just because. Made my trip to Irvine worth it for sure. Handel's Ice cream shop is located in Irvine, California. It's physically located at 5365 Alton Parkway in the heart of Irvine. They accept major credit cards as well as cash. For myself though, it was paid for by my family because it was my birthday treat and it was great. So that's that. As far as parking goes, there's generous parking options here if you are interested and love to drive. If you're the type who loves public transportation, consider taking the necessary transportation options to get you to here in Irvine and then to Handel's Ice Cream shop. It's in a cozy part of the shopping center destination. Kinda funny how there's an ice cream shop here and a McDonald's next door. Maybe I guess McDonald's ice cream doesn't compare to Handel's and it's homemade ice cream and it's many flavors to choose from. And so, consider yourself informed that Handel's homemade ice cream shop is good for your soul. If you're ever in the Irvine area and need your ice cream daily fix, consider coming over to this part of Irvine and get in what you need the most. I guarantee it. One of the better ones I've had in a while. 5.0 stars for the overall experience. Support local! A+

    So delicious, you can't go wrong with any flavor. There are a plethora of options. I personally…read morelove pistachio and black cherry. Both of those are not too sweet. I love graham central station as well. Getting the sampler is our favorite thing to do because we can share the four flavors. The service is always nice. The young workers know what they're doing, and they are kind doing it! No inside seating, but there is plenty of seating outside. The plaza offers several eateries for meals as well as dessert. There's also a Ralph's and CVS. Treat yourself and your family and friends!

    Photos
    Handel’s Homemade Ice Cream
    Handel’s Homemade Ice Cream - Banana split

    Banana split

    Handel’s Homemade Ice Cream

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    McConnell's Fine Ice Creams - Sea Salt Cream & Cookies

    McConnell's Fine Ice Creams

    4.7(116 reviews)
    12.5 mi
    •$$

    I usually stop by McConnell's Fine Ice Creams when I visit Rodeo River Street Market in San Juan…read moreCapistrano and I'm so glad I stopped in this weekend because their Miso Sticky Toffee was amazing! That was the first time I had this flavor and it was everything I liked with a great balance of sweet and savory meets umami. It has to be my favorite flavor I've tasted. Overall, great spot to check out after your meal. After all, there's always room for dessert!

    McConnell's Fine Ice Creams is based out of Santa Barbara and offers high quality ice cream using…read morecage free eggs, grass fed cows, and pure cane sugar. This location is at the River Street Marketplace in San Juan Capistrano. They let you sample as many flavors as you want. Double ($11) - I went with a double and that let me pick up to 4 flavors. I went with the sweet cream caramel brownie, double peanut butter chip, coffee, and churro con leche. The ice cream was creamy and smooth. The coffee had a nice strong coffee flavor which I always enjoy in ice cream. The double peanut butter chip had a nice balance of chocolate and peanut butter. Finally the sweet cream caramel brownie had great taste and a wonderful combination creamy ice cream with the brownie bites. Overall this is a great place to go to get one's ice cream fix. The quality and service are outstanding!

    Photos
    McConnell's Fine Ice Creams - Chocolate Fudge & Cookie (dairy free) single cup

    Chocolate Fudge & Cookie (dairy free) single cup

    McConnell's Fine Ice Creams - Single - banana salted caramel + churro con leche

    Single - banana salted caramel + churro con leche

    McConnell's Fine Ice Creams - Menu

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    Menu

    Baskin-Robbins - icecream - Updated October 2026

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