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    Baskin-Robbins

    3.0 (3 reviews)

    Order Baskin-Robbins Takeout or Delivery

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    Betty's Ice Cream - The order window.

    Betty's Ice Cream

    4.4(24 reviews)
    5.0 mi•Marquette Park, Chicago Lawn
    •$

    My boyfriend and I arrived around 8:30 p.m. and patiently waited in line for over two hours. At…read more10:38 p.m., we were finally next to order when the staff had the customer in front of us tell us they were closed and that they would be the last order taken. There were also about 15 people behind us who had been waiting just as patiently. We understand that the employees appeared to be elderly, and we appreciate anyone who is willing to work. However, it's clear they need more staffing or better organization to handle the demand. Waiting over two hours only to be turned away right before our turn was incredibly unfair and unprofessional. What made the experience even more disappointing was the lack of communication. There was no apology or announcement to everyone waiting in line. Instead, the customer in front of us was asked to tell us that we could "come back tomorrow at 10 a.m." if we wanted. After investing two hours of our evening, that was frustrating and dismissive. As we were leaving, we noticed the people behind us were also upset and questioning the staff at the window. Rather than addressing the situation, the staff turned off the lights and closed the metal gate, leaving everyone outside without any explanation. It's unfortunate because we were looking forward to trying the ice cream after awaiting their opening this year, but the poor organization and lack of respect for customers' time completely overshadowed the experience. We will no longer be returning.

    Drove past so many times and had a dipped cone was awesome ! Seem like very nice people working…read morethere too

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    Betty's Ice Cream - The owners...they said they were going 2 retire 11 years ago...still doing it!!!

    The owners...they said they were going 2 retire 11 years ago...still doing it!!!

    Betty's Ice Cream - People complaining at the window with the lights shut off.

    People complaining at the window with the lights shut off.

    Betty's Ice Cream - The signage.

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    The signage.

    Baskin-Robbins - icecream - Updated October 2026

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